Toshiba Z50-c Tecra Series Windows 10 User's Guide Manual English

Z50-C Language

Download Toshiba Z50-c Tecra Series Windows 10 User's Guide Manual English

Sponsored links


Download Request Is In Process

support.toshiba.com - Page 1

GMAD00455010 01/16 If you need assistance: Technical support is available online at Toshiba’s Web site at support.toshiba.com . At this Web site, you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and other downloads. For more information, see “If Something Goes Wrong” on page 123 in this guide. Tecra ® Z50-C Series User’s Guide (Windows 10)

..

For the state of California only. - Page 2

2 California Prop 65 Warning This product contains chemicals, including lead, known to the State of California to cause cancer and birth defects or other reproductive harm. Wash hands after handling . For the state of California only. Model: Tecra Z50-C Series Recordable and/or ReWritable Drive(s) and Associated Software Warranty The computer system you purchased may include Recordable and/ or ReWritable optical disc drive(s) and associated software, among the most advanced data storage technologies available. As with any new technology, you must read and follow all set-up and usage instruc..

3 - Page 3

3 Protection of Stored Data For your important data, please make periodic back-up copies of all the data stored on the hard disk or other storage devices as a precaution against possible failures, alteration, or loss of the data. IF YOUR DATA IS ALTERED OR LOST DUE TO ANY TROUBLE, FAILURE OR MALFUNCTION OF THE HARD DISK DRIVE OR OTHER STORAGE DEVICES AND THE DATA CANNOT BE RECOVERED, TOSHIBA SHALL NOT BE LIABLE FOR ANY DAMAGE OR LOSS OF DATA, OR ANY OTHER DAMAGE RESULTING THEREFROM. WHEN COPYING OR TRANSFERRING YOUR DATA, PLEASE BE SURE TO CONFIRM WHETHER THE DATA HAS BEEN SUCCESSFULLY COPI..

Wireless Technology - Page 4

4 encouraged to try to correct the interference by one or more of the following measures: ❖ Reorient or relocate the receiving antenna. ❖ Increase the separation between the equipment and receiver. ❖ Connect the equipment to an outlet on a circuit different from that to which the receiver is connected. ❖ Consult the dealer or an experienced radio/TV technician for help. Only Peripherals complying with the FCC Class B limits may be attached to this equipment. Operation with noncompliant peripherals or peripherals not recommended by Toshiba is likely to result in interference to radio..

Wireless Technology and Your Health - Page 5

5 Bluetooth modules enable wireless networks over two or more (up to a total of seven) TOSHIBA portable devices. Please contact TOSHIBA computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more information. When you use a Bluetooth module close to 2.4 GHz Wireless LAN devices, Bluetooth transmissions might slow down or cause errors. If you detect certain interference while you use a Bluetooth device, always change the frequency, move your device to the area outside of the interference range ..

Wireless Interoperability - Page 6

6 responsible representatives of the organization. These situations may for example include: ❖ Using the equipment with Bluetooth wireless technology on board airplanes, or ❖ In any other environment where the risk of interference to other devices or services is perceived or identified as harmful. If you are uncertain of the policy that applies on the use of wireless devices in a specific organization or environment (e.g. airports), you are encouraged to ask for authorization to use the device with Bluetooth wireless technology prior to turning on the equipment. Exposure to Radio Freque..

Wireless LAN and Your Health - Page 7

7 Wireless LAN and Your Health Wireless LAN products, like other radio devices, emit radio frequency electromagnetic energy. The level of energy emitted by Wireless LAN devices however is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones. Because Wireless LAN products operate within the guidelines found in radio frequency safety standards and recommendations, TOSHIBA believes Wireless LAN is safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of p..

Optical Disc Drive Safety Instructions - Page 8

8 Optical Disc Drive Safety Instructions This section is only applicable if your system has an Optical Disc Drive. This appliance contains a laser system and is classified as a CLASS 1 LASER PRODUCT. To use this model properly, read the User’s Guide carefully and keep it for your future reference. Never attempt to disassemble, adjust or repair an optical disc drive. You could damage the drive. You would also be exposed to laser light or other safety hazards, resulting in serious injury. Always contact an authorized Toshiba service provider, if any repair or adjustment is required. Locatio..

Regulatory statements - Page 9

9 To comply with the Canadian RF exposure compliance requirements, this device and its antenna must not be co- located or operating in conjunction with any other antenna or transmitter. Pour être conforme aux exigences canadiennes en matière d'exposition aux fréquences radio, l'appareil et son antenne ne doivent pas être situés au même endroit qu'une autre antenne ou un autre émetteur ni fonctionner en même temps. This device is restricted to indoor use due to its operation in the 5.15 GHz to 5.25 GHz frequency range. Industry Canada requires this product to be used indoors for freq..

Pb, Hg, Cd - Page 10

10 EU Declaration of Conformity TOSHIBA declares that this product conforms to the following Standards: This product is carrying the CE-Mark in accordance with the related European Directives. The party responsible for CE-Marking is TOSHIBA Europe GmbH, Hammfelddamm 8, 41460 Neuss, Germany. The European Union WEEE (Waste from Electrical and Electronic Equipment) Directive Information The European Union WEEE (Waste from Electrical and Electronic Equipment) Directive is intended to protect the quality of the environment and human health through the responsible use of natural resources and the..

Europe - Restrictions for use of 2.4 GHz - Page 11

11 In the European Union, these symbols indicate that when the last end user wishes to discard this product, it must be sent to appropriate facilities for recovery and recycling. This Directive applies to EU member countries only and does not apply to end users in other countries such as the United States. Although the initial emphasis is in Europe, Toshiba is already working with design engineers, suppliers, and other partners to determine appropriate worldwide product life cycle planning and end-of-life strategies for our products. Please contact your local government for applicable laws ..

Europe - Restrictions for Use of 5 GHz - Page 12

12 Europe - Restrictions for Use of 5 GHz Frequencies in European Community Countries O: allowed x: forbidden ❖ To remain in conformance with European spectrum usage laws for Wireless LAN operation, the above 2.4 GHz and 5 GHz channel limitations apply. The user should use the wireless LAN utility to check the current channel of operation. If operation is occurring outside of the allowable frequencies as Bande de fréquence restreinte: seuls les canaux 1- 7 (2400 et 2454 MHz respectivement) doivent être utilisés endroits extérieur en France. Vous pouvez contacter l’Autorité de Régu..

Taiwan - Page 13

13 listed above, the user must cease operating the Wireless LAN at that location and consult the local technical support staff responsible for the wireless network. ❖ The 5 GHz Turbo mode feature is not allowed for operation in any European Community country. ❖ This device must not be operated in ad-hoc mode using channels in the 5 GHz bands in the European Community. Ad- hoc mode provides a direct communication between two client devices without a Wireless LAN Access Point. ❖ This device must be used with Access Points that have employed and activated a radar detection feature requir..

Using this Equipment in Japan - Page 14

14 Using this Equipment in Japan In Japan, the frequency bandwidth of 2,400 MHz to 2,483.5 MHz for second generation low-power data communication systems such as this equipment overlaps that of mobile object identification systems (premises radio station and specified low-power radio station). 1. Sticker Please put the following sticker on devices incorporating this product. 2. Indication The indication shown below appears on this equipment. 1 2.4: This equipment uses a frequency of 2.4 GHz. 2 DS: This equipment uses DS-SS modulation. OF: This equipment uses OFDM modulation. 3 The interfere..

VCCI Class B Information - Page 15

15 3 The interference range of this equipment is less than 10m. 4 This equipment uses a frequency bandwidth from 2,400 MHz to 2,483.5 MHz. 3. TOSHIBA Direct PC Monday – Friday: 10:00 – 17:00 Toll Free Tel: 0120-15-1048 Direct Dial: 03-3457-4850 Fax: 03-3457-4868 VCCI Class B Information Device Authorization This device obtains the Technical Regulation Conformity Certification and the Technical Conditions Compliance Approval, and it belongs to the device class of radio equipment of low-power data communication system radio station stipulated in the Radio Law and the Telecommunications Bu..

Export Administration Regulation - Page 16

16 Export Administration Regulation This document contains technical data that may be controlled under the U.S. Export Administration Regulations, and may be subject to the approval of the U.S. Department of Commerce prior to export. Any export, directly or indirectly, in contravention of the U.S. Export Administration Regulations is prohibited. Notice The information contained in this manual, including but not limited to any product specifications, is subject to change without notice. TOSHIBA CORPORATION AND TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (TOSHIBA) PROVIDES NO WARRANTY WITH REGA..

Trademarks - Page 17

17 Trademarks Tecra, AccuPoint, and eco Utility are either registered trademarks or trademarks of Toshiba America Information Systems, Inc. and/or Toshiba Corporation. Adobe and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. The Bluetooth ® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Toshiba is under license. The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or registered trademarks of HDMI Licensing LL..

Computer Recycling Information - Page 18

18 Computer Recycling Information As part of a commitment to people and the future, Toshiba promotes the efficient use of resources by working to achieve our zero-waste- to-landfill goal at all our production sites. In addition to our existing waste reduction and recycling policies, Toshiba is strongly committed to reducing electronic waste. In order to ensure efficient use of resources and appropriate treatment of hazardous substances, in accordance with recycling regulations in each state, country, and territory, Toshiba wants to make it easy for customers to recycle products at the end o..

Chapter 1: Getting Started - Page 19

19 Contents Introduction ....................................................... 26 This guide ............................................................ 28 Safety icons ......................................................... 29 Other icons used ............................................ 29 Your computer’s features and specifications ........................................... 30 Documentation .................................................... 30 Service options .................................................... 30 Chapter 1: Getting Started .......................................

Contents - Page 20

20 Contents Check list ....................................................... 36 Precautions .................................................... 37 Important information on your computer’s cooling fan ................................................ 39 Setting up your computer .................................... 39 Adding memory ................................................... 40 Connecting to a power source ............................ 40 Charging the main battery ................................... 42 Using the computer for the first time ................... 42 Initial setup .......

Contents - Page 21

21 Contents Adjusting the quality of the external display ...................................................... 62 Customizing your computer’s settings ................ 62 Caring for your computer ..................................... 63 Cleaning the computer ................................... 63 Moving the computer ..................................... 63 Using a Security lock ..................................... 64 Chapter 2: Learning the Basics .............................. 65 Computing tips .................................................... 65 Using the keyboard ..................

Contents - Page 22

22 Contents Setting battery notifications ........................... 81 Conserving battery power ............................. 82 Power Plans ................................................... 83 Using the eco power plan .................................... 84 Changing the main battery .................................. 85 Removing the battery from the computer ...... 85 Inserting a charged battery ............................ 87 Taking care of your battery .................................. 88 Safety precautions ......................................... 88 Maintaining your battery ........

Chapter 6: If Something Goes Wrong - Page 23

23 Contents TOSHIBA Application Installer ........................... 116 PC Health Monitor ............................................. 117 Display Utility ..................................................... 118 Fingerprint Authentication Utility ........................ 119 Fingerprint utility limitations ......................... 119 Using the Fingerprint Authentication Utility ...................................................... 119 Fingerprint Logon ......................................... 120 Care and maintenance of your fingerprint reader .................................... 12..

Contents - Page 24

24 Contents Web Camera help .............................................. 140 Testing your internal Web Camera .............. 140 Uninstall the Web Camera driver ................. 141 Perform a system restore ............................. 141 Check for problems with third party applications ............................................ 142 System Recovery ......................................... 142 Sound help ......................................................... 142 Use the Sound troubleshooter ..................... 142 Check and set default speakers .................. 143 Uninstall t..

Contents - Page 25

25 Contents Toshiba’s worldwide offices .............................. 162 Appendix A: TOSHIBA Function Keys .................. 164 Functions ........................................................... 164 Volume Mute ................................................ 165 Lock (Instant security) .................................. 165 Power plan ................................................... 165 Sleep mode .................................................. 165 Hibernation mode ........................................ 165 Output (Display switch) ............................... 166 Displa..

Introduction - Page 26

26 Introduction Thank you for purchasing your new Toshiba computer. With your Toshiba computer, your work and entertainment can accompany you wherever you go. Your computer is ENERGY STAR ® qualified. Toshiba is a partner in the Environmental Protection Agency’s (EPA) ENERGY STAR Program and has designed this computer to meet the latest ENERGY STAR guidelines for energy efficiency. Your computer ships with the power management options preset to a configuration that will provide the most stable operating environment and optimum system performance for both AC power and battery modes. To co..

Introduction - Page 27

27 Introduction When considering additions to your home office, purchase products that have earned the ENERGY STAR for all your equipment needs, which can save you money, save energy, and help protect the climate. Visit http://www.energystar.gov or http://www.energystar.gov/powermanagement for more information regarding the ENERGY STAR Program. This computer is compatible with European Union Directive 2011/65/EU, Restriction of the use of certain Hazardous Substances in electrical and electronic equipment (RoHS), which restricts use of certain chemicals including, but not limited to, lead, ..

support.toshiba.com - Page 28

28 Introduction This guide The product specifications and configuration information are designed for a product Series. Your particular model may not have all the features and specifications listed or illustrated. For more detailed information about the features and specifications on your particular model, please visit Toshiba’s Web site at support.toshiba.com . While Toshiba has made every effort at the time of publication to ensure the accuracy of the information provided herein, product specifications, configurations, prices, system/component/options availability are all subject to chan..

Other icons used - Page 29

29 Introduction Safety icons Safety icons This manual contains safety instructions that must be observed to avoid potential hazards that could result in personal injuries, damage to your equipment, or loss of data. These safety cautions have been classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury. Indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury. Indicates a potentially hazardo..

Your computer’s features and specifications - Page 30

30 Introduction Documentation Your computer’s features and specifications Certain computer chassis are designed to accommodate all possible configurations for an entire product Series. Your select model may not have all the features and specifications corresponding to all of the icons or switches shown on the computer chassis, unless you have selected all those features. This information applies to all the features and icons described in this guide. Below are examples of some of the many possible icons used on your computer: (Sample Illustration) System icons Documentation The following d..

Setting up a work environment - Page 31

31 Chapter 1 Getting Started This chapter provides tips for using your computer effectively, summarizes how to connect components, and explains what to do the first time you use your computer. Please read the safety instruction information on the Quick Start document (that shipped with your computer) carefully and make sure you fully understand the instructions before you attempt to use your computer in order to avoid potential hazards that could cause bodily injury, property damage, or damage the computer. Selecting a place to work Your computer is portable and designed to be used in a var..

Keeping yourself comfortable - Page 32

32 Getting Started Selecting a place to work ❖ Equipment that generates a strong electromagnetic field, such as stereo speakers (other than speakers that are connected to the computer) or speakerphones. ❖ Rapid changes in temperature or humidity and sources of temperature change such as air conditioner vents or heaters. ❖ Extreme heat, cold, or humidity. ❖ Liquids and corrosive chemicals. Keeping yourself comfortable This section provides information for setting up your work environment and tips for working comfortably throughout the day. Computer user comfort recommendations Good W..

Using the notebook with an external keyboard, - Page 33

33 Getting Started Selecting a place to work ❖ When typing, keep your wrists straight and try not to rest your wrists on the notebook. Support your arms on your forearm area. The forearms can be supported by the chair arm supports or the desk surface. ❖ The notebook display should be tilted so that the image on the screen is clear. ❖ Avoid glare: position the notebook so that light sources (lamps or windows) do not shine or reflect directly into your eyes. Place the notebook display away from bright light sources or reduce the light intensity from windows by using blinds. Glare on the..

Selecting a place to work - Page 34

34 Getting Started Selecting a place to work ❖ When using a notebook for long hours, it may be more comfortable to dock the notebook and use an external keyboard, mouse and monitor. ❖ The keyboard and mouse (or trackball) should be close to your elbow level. ❖ The mouse should be next to the keyboard to avoid a reach. If you have to reach, the arm should be supported in the forearm area by the desk surface or the chair arm supports. ❖ Alternative keyboards, such as the split curved keyboard, may improve shoulder and arm comfort. ❖ Select a mouse that is comfortable for you to use...

Taking breaks and varying tasks - Page 35

35 Getting Started Selecting a place to work Taking breaks and varying tasks ❖ Change the way you work so that you are not stuck in the same posture for long periods of time. Some people find it comfortable to occasionally stand while using the notebook. To do this properly, the notebook needs to be on an elevated surface. Make sure you follow the Good Working Posture points mentioned above while working. ❖ Take short, strategically spaced rest breaks to avoid eye strain and body fatigue. For example, stand up and walk around or stretch for a few minutes every hour. ❖ Taking regular b..

Selecting a place to work - Page 36

36 Getting Started Selecting a place to work Seeking additional help Follow the advice from your employer’s company health and safety staff. Contact them if you need assistance making adjustment to your workstation or adjusting the lighting. Again, if you experience persistent or recurrent pain, ache, numbness, burning, or stiffness you should promptly see a qualified health care provider. These sensations may be caused by serious medical conditions that can be treated. For more specific recommendations on the safety and comfort of your computer environment, customers in the United States..

Selecting a place to work - Page 37

37 Getting Started Selecting a place to work Precautions Your computer is designed to provide optimum safety and ease of use, and to withstand the rigors of travel. You should observe certain precautions to further reduce the risk of personal injury or damage to the computer. ❖ Avoid prolonged physical contact with the underside or surface of the computer. Never allow any liquids to spill into any part of your computer, and never expose the computer to rain, water, seawater or moisture. Exposure to liquid or moisture can cause electric shock or fire, resulting in damage or serious injury...

Selecting a place to work - Page 38

38 Getting Started Selecting a place to work Consider using a hard computer insulating pad or similarly suitable hard insulating material when using a computer on your lap. Never place a heavy object on the computer and be careful not to drop a heavy object onto the computer. It could damage the computer or cause system failure. ❖ Never turn off the computer if a drive light indicates a drive is active. Turning off the computer while it is reading from or writing to a disk/disc or flash media may damage the disk/disc or flash media, the drive, or both. ❖ Keep the computer and disks away..

Important information on your computer’s - Page 39

39 Getting Started Setting up your computer Important information on your computer’s cooling fan Your computer may have a CPU cooling fan that cools the CPU by drawing outside air into the computer. Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet (even if your computer is in Sleep mode). In this condition, observe the following: ❖ Never cover your computer or AC adaptor with any object. ❖ Never place your computer or AC adaptor near a heat source,..

“Connecting to a power source” - Page 40

40 Getting Started Adding memory To use external power or to charge the battery you must attach the AC adaptor. See “Connecting to a power source” on page 40 . Please handle your computer carefully to avoid scratching or damaging the surface. Adding memory Toshiba will not be responsible for any product damage, data loss, service or part replacement made necessary by improper installation of a memory module. Connecting to a power source Your computer requires power to operate. Use the power cord/cable and AC adaptor to connect the computer to a live electrical outlet, or to charge the c..

Connecting to a power source - Page 41

41 Getting Started Connecting to a power source To connect AC power to the computer: 1 Connect the power cord/cable to the AC adaptor. California Prop 65 Warning This product contains chemicals, including lead, known to the State of California to cause cancer and birth defects or other reproductive harm. Wash hands after handling . 2 Plug the AC adaptor cord into the DC-IN on the side of the computer. To locate your DC-IN port, please refer to your Quick Start document. 3 Connect the power cord/cable to a live electrical outlet. The AC power light on the indicator panel glows white. Never a..

“Exploring Your Computer’s Features” on - Page 42

42 Getting Started Charging the main battery Charging the main battery Before using the battery to power the computer, you must charge the battery. To charge the battery, leave the computer plugged into an AC power source with the computer turned off until the battery light glows white. After that, the battery will be completely charged and ready to power the computer. Battery life and charge time may vary depending on the applications power management settings, and features used. Using the computer for the first time The computer is now ready for you to turn it on and begin using it, see ..

Using the computer for the first time - Page 43

43 Getting Started Using the computer for the first time Using the Start menu Click the Start ( ) button in the lower-left corner of the Desktop or press the Windows ( ) key to open the Start menu. Here you can perform various commands, including basic tasks like turning off the power and advanced PC settings. (Sample Image) Start menu You can use the Start menu button to: ❖ Change the Current User ❖ Select an app ❖ Find a file on the local drive ❖ Change the system Settings ❖ Shut down the computer ❖ View All apps For more information, see “Starting an app” on page 68 and ..

Registering your computer with Toshiba - Page 44

44 Getting Started Registering your computer with Toshiba Registering your computer with Toshiba Product registration is strongly recommended, and allows Toshiba to send you periodic updates, announcements, and special offers applicable to your Product. Product registration can be completed by visiting the Toshiba Web site at register.toshiba.com . Type in the requested information and complete the registration process. Failure to complete Product Registration will not diminish your rights under the Toshiba Standard Limited Warranty. To register online, an Internet connection is required. T..

To Restart your computer - Page 45

45 Getting Started To Restart your computer 3 Highlight Shut down while holding the SHIFT key, and then click the Shut down option in the pop-up window. The computer closes all open applications, shuts down the operating system, and then turns off. To perform a Full Shutdown: 1 In the Search field, type SHUTDOWN /S /T 00 . 2 Click the SHUTDOWN /S /T 00 option in the results list. The device closes all open applications, shuts down the operating system, and then turns off. To Restart your computer 1 Click the Start ( ) button in the lower-left corner of the Desktop or press the Windows ( ) k..

Adding optional external devices - Page 46

46 Getting Started Adding optional external devices (Sample Image) Sleep 3 Highlight, and then click the Sleep option. Sleep mode saves the current state of the computer to memory so that, when you restart the computer, you can continue working from where you left off. Adding optional external devices Before adding external devices, Toshiba recommends setting up your software. See “Initial setup” on page 42 . After starting your computer for the first time you may want to: ❖ Connect external devices (see “Connecting an external device” on page 59 ) ❖ Connect an external monitor ..

Creating a recovery drive using TOSHIBA - Page 47

47 Getting Started Recovering the Internal Storage Drive A recovery image of your computer is stored on the internal storage drive, and the image can be restored by running the recovery utilities directly from your internal storage drive as described in the sections below. However, it is strongly recommended that you create a recovery drive (USB flash). If the recovery files on your internal storage drive become corrupted or are deleted, you can restore your system from the recovery drive. Also, if your original internal storage drive fails, you can restore your system to a new internal sto..

Recovering the Internal Storage Drive - Page 48

48 Getting Started Recovering the Internal Storage Drive When you create a recovery drive (USB flash), only the operating system files and drivers originally shipped with the computer are backed up to the USB flash drive and can be restored from this drive. Any files that you created are not backed up on the recovery drive. You will need to separately back up the files you created; for more information, see “Backing up your work” on page 69 . To create a recovery drive: 1 Connect a USB flash drive to your computer. 2 In the Search field, type TOSHIBA Recovery Media Creator . 3 Click TOS..

Recovering the Internal Storage Drive - Page 49

49 Getting Started Recovering the Internal Storage Drive 7 Click OK to finish. 8 Click Close to close the TOSHIBA Recovery Media Creator. A message appears asking, “Would you like to free up drive space by deleting the HDD recovery data?” 9 Click OK to delete the HDD recovery data, or Cancel to abort the process without deleting the HDD recovery data. 10 If you selected OK in step 9 to delete the HDD data, a message appears warning, “If you remove the HDD recovery data, you will not be able to create the System Recovery media again. Are you sure you want to continue?” 11 Click OK ag..

Restoring from recovery media created by - Page 50

50 Getting Started Recovering the Internal Storage Drive Restoring from recovery media created by TOSHIBA Recovery Media Creator The recovery process deletes information stored on the internal storage drive. Be sure to save your work to external media before executing the recovery (see “Backing up your work” on page 69 ). During the recovery process your computer must be connected to an external power source via the AC adaptor. If you have created a recovery drive for your system, you can restore your system from this drive, if necessary. For example, if your original internal storage d..

Recovering from the Internal Storage Drive - Page 51

51 Getting Started Recovering the Internal Storage Drive 5 Click Yes to continue. The Selecting a process screen appears. 6 Choose the desired option, and then click Next . Recovering from the Internal Storage Drive 1 Make sure your computer is turned off; see “To Shut down your computer” on page 44 . 2 Turn on your computer while pressing the ( ) key on the keyboard. The Boot menu displays. 3 Click HDD Recovery . A Warning screen appears, stating that when the recovery is executed all data will be deleted and rewritten. 4 Click Yes to continue. A Warning screen appears, displaying the ..

(Sample Image) Update & security window - Page 52

52 Getting Started Recovering the Internal Storage Drive 9 Select the option you want and follow the on-screen instructions. The process will begin and may take approximately 2 hours. Reset your PC The Reset process allows you to choose to keep your files or remove them, and then reinstall Windows. Toshiba does not guarantee successful data backup. Be sure to save your work to external media before executing the recovery. See “Backing up your work” on page 69 . During the Reset process your computer must be connected to an external power source via the AC adaptor. 1 Click the Start ( ) ..

(Sample Image) Choose an option window - Page 53

53 Getting Started Recovering the Internal Storage Drive 4 Select Recovery in the left pane of the Update & security window. 5 Click the Get started button. (Sample Image) Choose an option window 6 In the Choose an option window, select one of the following options: ❖ Keep my files —Removes apps and settings, but keeps your personal files. Removing files and cleaning the drive may delete all data on the drive. Be sure to create recovery media and back up your data to external media before erasing the internal storage drive. ❖ Remove everything —Removes all of your personal files..

(Sample Image) TOSHIBA Application Installer window - Page 54

54 Getting Started Recovering the Internal Storage Drive Installing drivers and applications The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. You must have an Internet connection to reinstall applications. To reinstall drivers and applications: 1 In the Search field, type TOSHIBA Application Installer . 2 Click TOSHIBA Application Installer . A message may appear asking you to allow this app to make changes to your PC. 3 Click the Yes button. The TOSHIBA Application Installer window appears. (Sample Image..

(Sample Illustration) TOSHIBA AccuPoint II and buttons - Page 55

55 Getting Started Using the TOSHIBA Dual Pointing Device Using the TOSHIBA Dual Pointing Device (Available on certain models.) (Sample Illustration) TOSHIBA AccuPoint II and buttons AccuPoint II pointing device —Moves the cursor and selects items on the screen. To move the cursor, gently push the pointing device in the direction you want the cursor to move. Pushing harder on the pointing device moves the cursor faster. AccuPoint II Primary button —Performs the same function as the left button on a mouse. When a step instructs you to click or choose an item, move the cursor to the item,..

(Sample Illustration) - Page 56

56 Getting Started Using the touchpad ❖ Open or activate an item on the screen ❖ Scroll through a document or information ❖ Zoom in for a close-up view ❖ Zoom out to see more information at once (Sample Illustration) The touchpad and associated control buttons Refer to the table below for specific instructions on performing each operation. The pointer is the icon (usually an arrow) that moves on the screen when you slide your finger across the touchpad or move a mouse connected to your computer. To: Do the following: Example: Move the on-screen pointer Slide your finger across the t..

Using the touchpad - Page 57

57 Getting Started Using the touchpad Select an item 1 Move the pointer to the item you want to select. 2 Do one of the following: ❖ Tap the touchpad once OR ❖ Press and release the primary (left-hand) control button (Sample Illustration) Tap once to select Open or activate an item 1 Move the pointer to the item you want to open/activate. 2 Do one of the following: ❖ Tap the touchpad twice in rapid succession OR ❖ Press and release the primary control button twice in rapid succession (Sample Illustration) Tap twice to open Right-click an item 1 Move the pointer to the item you want ..

Adjusting touchpad settings - Page 58

58 Getting Started Using the touchpad Adjusting touchpad settings While you are typing, the on-screen pointer may seem to move or jump around “by itself” to random locations on the screen. The on-screen pointer may also seem to automatically select text, click buttons, and activate other user interface elements. For help with these problems, try one or more of the following: ❖ Try adjusting your typing technique to avoid accidental contact with the touchpad. You may be inadvertently brushing the touchpad with the heel of your hand as you type. Also, accidental light touches or taps on..

Disabling or enabling the touchpad - Page 59

59 Getting Started Using the touchpad ❖ Temporarily disable the touchpad, so that it does not respond to touch or button presses while you type. See “Disabling or enabling the touchpad” on page 59 . ❖ Adjust the sensitivity of the touchpad, so that it is less responsive to accidental light taps and lighter finger pressure. Touchpad setting options vary by computer model. The touchpad settings are accessible through the Mouse Properties option of the Windows Control Panel. For more information, please visit support.toshiba.com . Disabling or enabling the touchpad The touchpad is enab..

(Sample Illustration) Video ports on side of computer - Page 60

60 Getting Started Using external display devices Using external display devices Your computer comes with a built-in display, however you can also connect the following types of external display devices to the video ports described below: To locate your HDMI Out port and RGB (monitor) port*, please refer to your Quick Start document. ❖ A HDMI-compatible television or external display device via the HDMI Out port ❖ An external monitor or projector via the RGB (monitor) port* (Sample Illustration) Video ports on side of computer Selecting video cables To connect a device to the HDMI Out p..

Connecting an external monitor or projector - Page 61

61 Getting Started Using external display devices Connecting an external monitor or projector You can easily attach an external monitor or projector to your computer if you need a larger screen. To do this: 1 Read the directions that came with the monitor to see if you first need to install new software. 2 Connect the monitor’s video cable to the RGB (monitor) port on the side of the computer. 3 Connect the device’s power cable to a live electrical outlet. 4 Turn on the external device. Your computer will automatically detect the external display device. You can change the display setti..

Adjusting the quality of the external display - Page 62

62 Getting Started Customizing your computer’s settings ❖ Second screen only (Sample Image) Display options window 2 Select the desired display setting. 3 Press ENTER to activate your selection. Press the Windows ( ) + P keys to navigate through the options without activating a selection. Press ENTER to activate a selection. Adjusting the quality of the external display To obtain the best picture quality from your television (or other video display device), you may need to adjust the video settings. See the video device documentation for additional configuration steps. Customizing your ..

Caring for your computer - Page 63

63 Getting Started Caring for your computer Refer to your operating system documentation or Help and Support for details. You may also wish to customize your power usage settings. For more information, see “Power Plans” on page 83 . There are additional custom settings you can choose. See “Utilities” on page 104 . Caring for your computer This section gives tips on cleaning and moving your computer. For information about taking care of your computer’s battery, see “Taking care of your battery” on page 88 . Please handle your computer carefully to avoid scratching or damaging t..

(Sample Illustration) Security lock cable - Page 64

64 Getting Started Caring for your computer Using a Security lock You may want to secure your computer to a heavy object such as your desk. The easiest way to do this is to purchase an optional security lock cable. For more information on purchasing a cable lock, visit accessories.toshiba.com . (Sample Illustration) Security lock cable To secure the computer: 1 Wrap the cable through or around some part of a heavy object. Make sure there is no way for a potential thief to slip the cable off the object. 2 Pass the locking end through the loop. 3 Insert the cable’s locking end into the secu..

“Saving your work” on page 69 - Page 65

65 Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the computer’s temporary memory until you save it to the internal storage drive. If the network you are using goes down and you must restart your computer to reconnect, or your battery runs out of charge while you are working, you will lose all work since you last saved. See “Saving your work” on page 69 for further information. HINT: Some programs have an automatic save feature that can be act..

(Sample Illustration) Keyboard - Page 66

66 Learning the Basics Using the keyboard ❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. It is easy to put off backing up because it takes time. However, if your internal storage drive suddenly fails, you will lose all the data on it unless you have a separate backup copy. For more information, see “Data and system configuration backup in the Windows operating system” on page 157 . ❖ Use Error-checking and Disk Defragmenter regularly to check and optimize disk space and improve performance. ❖ Scan all new ..

(Sample Illustration) PRTSC key - Page 67

67 Learning the Basics Using the keyboard Print screen To capture a print screen of the entire screen, press the FN + Windows ( ) + PRTSC keys. (This only applies to models with a 10-key keypad.) (Sample Illustration) PRTSC key Function keys The function keys (not to be confused with the FN key) are the 12 keys at the top of the keyboard. (Sample Illustration) Function keys F1 through F12 are called function keys because they execute programmed functions when pressed. Used in combination with the FN key, function keys marked with icons execute specific functions on the computer. For example..

Learning the Basics - Page 68

68 Learning the Basics Mouse properties Backlit keyboard Your keyboard may have a backlight illumination feature. If the keyboard backlight setting is set to Timer, the backlight turns on when you type on the keyboard and turns off after a certain interval when you stop typing. You can modify the time-out interval or change the keyboard backlight setting to Always On or Always Off. Mouse properties Mouse properties allow you to change your pointing device or mouse settings. To access Mouse properties: 1 Click the Start ( ) button in the lower-left corner of the Desktop or press the Windows ..

“Using the Start menu” on - Page 69

69 Learning the Basics Saving your work Click the All apps ( ) icon to display a list of all apps installed on your computer. This list appears in alphabetical order. Click the Back ( ) icon to return to the Most used list. You may also enter your search in the Search field. (Sample Image) Start menu For more information, see “Using the Start menu” on page 43 and “Start button” on page 93 . Saving your work Before you turn off the computer using the Shut down command, save your work on the internal storage drive, external media, flash media, or optical disc. This is one of the most ..

(Available on certain models.) - Page 70

70 Learning the Basics Using the optical disc drive To back up several files at one time, use the Microsoft Windows file recovery program preinstalled on the computer’s internal storage drive. Also see “Backing up your data or your entire computer with the Windows operating system” on page 159 . HINT: Backing up all the files on your internal storage drive may take a considerable amount of time and multiple CDs/DVDs. You may prefer to use a high- capacity file recovery system, such as an external hard drive. Using the optical disc drive (Available on certain models.) Optical storage i..

(Sample Illustration) Optical disc drive - Page 71

71 Learning the Basics Using the optical disc drive Optical disc drive components The optical disc drive is located on the side of the computer. Your optical disc drive may look like this: (Sample Illustration) Optical disc drive Drive in-use indicator light —Indicates when the drive is in use. Eject button —Press to release the disc tray. Do not press the eject button or turn off the computer while the drive in-use indicator light is glowing. Doing so could damage the disc or the drive. When the disc tray is open, be careful not to touch the lens or the area around it. Doing so could c..

Using the optical disc drive - Page 72

72 Learning the Basics Using the optical disc drive 4 Hold the disc by its edges and check that it is free of dust. If the disc is dusty, clean it. 5 Place the disc carefully in the disc tray, label side up, and gently press the disc onto the center spindle until it clicks into place. Handle DVDs and CDs carefully, making contact only with the center hole and edge. Do not touch the surface of the disc. Do not stack discs. If you incorrectly handle the discs, you could lose data. 6 Push the disc tray in by pressing gently on the center of the tray until it clicks into place. If you insert th..

Removing a disc with the computer on - Page 73

73 Learning the Basics Using the optical disc drive For more information regarding supported optical media formats please refer to your computer’s detailed specifications at support.toshiba.com . Due to manufacturing and quality variations in third party optical media (e.g., CD or DVD) or optical media players/recorders, in certain cases, your Toshiba optical disc drive may not record on certain optical media that bear the applicable logo, or play back optical media recorded by other computers or optical media recorders. Additionally, certain optical media recorded on your optical disc dr..

Removing a disc with the computer off - Page 74

74 Learning the Basics Toshiba’s online resources Removing a disc with the computer off To remove a disc with the computer turned off: 1 Insert a slender object, such as a straightened paper clip, into the manual eject hole. The disc tray slides partially out of the drive. Never use a pencil to press the manual eject button. Pencil lead can break off inside the computer and damage it. 2 Pull the tray out until it is fully open, remove the disc, and place it in its protective cover. 3 Gently press the tray in to close it. Toshiba’s online resources Toshiba maintains a number of online si..

Toshiba’s energy-saver design - Page 75

75 Chapter 3 Mobile Computing This chapter covers all aspects of using your computer while traveling. Toshiba’s energy-saver design Your computer enters a low-power suspension mode when it is not being used, thereby conserving energy and saving money in the process. It has a number of other features that enhance its energy efficiency. Many of these energy-saving features have been preset by Toshiba. We recommend you leave these features active, allowing your computer to operate at its maximum energy efficiency, so that you can use it for longer periods while traveling. Running the compute..

“Maintaining your battery” on page 88 - Page 76

76 Mobile Computing Running the computer on battery power Battery Notice Battery life rating is for comparison purposes only, and does not indicate the battery life that will be obtained by any individual user. Actual battery life may vary considerably from specifications depending on product model, configuration, applications, power management settings and features utilized, as well as the natural performance variations produced by the design of individual components. The battery life rating is only achieved on the select models and configurations tested by Toshiba under the specific test ..

accessories.toshiba.com - Page 77

77 Mobile Computing Charging batteries The RTC battery powers the RTC memory that stores your system configuration settings and the current time and date information. It maintains this information for up to a month while the computer is turned off. TECHNICAL NOTE: Depending on your system, the RTC battery may only charge while the computer is turned on. Power management Your computer ships with the power management options preset to a configuration that will provide the most stable operating environment and optimum system performance for both AC power and battery modes. Changes to these set..

“Backing up your work” on page 69 - Page 78

78 Mobile Computing Charging batteries TECHNICAL NOTE: The recharging of the battery may not occur when your computer is using all of the power provided by the AC adaptor to run applications, features, and devices. Your computer's Power Options utility can be used to select a power level setting that reduces the power required for system operation and will allow the battery to recharge. The battery may not start charging immediately under the following conditions: ❖ The battery is extremely hot or cold. To ensure that the battery charges to its full capacity, wait until it reaches room te..

Monitoring battery power - Page 79

79 Mobile Computing Monitoring battery power Depending on your system, the RTC battery may only charge while the computer is turned on. To recharge the RTC battery, plug the computer into a live electrical outlet and leave the computer powered on for 24 hours. It is seldom necessary to charge the RTC battery because it charges while the computer is on. If the RTC battery is low, the real-time clock and calendar may display the incorrect time and date or stop working. When the RTC battery is completely discharged, a warning prompts you to reset the real-time clock. The computer can be used w..

(Sample Illustration) Power and battery light locations - Page 80

80 Mobile Computing Monitoring battery power If the AC power light flashes amber during charging, either a battery pack is malfunctioning, or it is not receiving correct input from the AC power supply. HINT: Be careful not to confuse the AC power light/ Battery light ( ) with the power button ( ) light. When the AC power light/Battery light or power button light flashes amber, it indicates that the system is suspended (using the Windows operating system Sleep command). (Sample Illustration) Power and battery light locations Determining remaining battery power Wait a few moments after turnin..

What to do when the main battery runs low - Page 81

81 Mobile Computing Monitoring battery power With repeated discharges and recharges, the battery’s capacity gradually decreases. A frequently used older battery does not power the computer for as long as a new battery, even when both are fully charged. TECHNICAL NOTE: The computer drains the battery faster at low temperatures. Check your remaining charge frequently if you are working in temperatures below 50 degrees Fahrenheit. The computer calculates the remaining battery charge based on your current rate of power use and other factors such as the age of the battery. What to do when the ..

(Sample Image) Advanced settings tab of Power Options - Page 82

82 Mobile Computing Monitoring battery power (Sample Image) Advanced settings tab of Power Options screen 6 Configure the alarm settings to suit your needs. 7 Click OK . Conserving battery power How long a fully charged battery pack lasts when you are using the computer depends on a number of factors, such as: ❖ How the computer is configured ❖ How much you use the internal storage drive, optical disc drive, or other optional devices ❖ Where you are working, since operating time decreases at low temperatures There are various ways in which you can conserve power and extend the operati..

(Sample Image) Windows Power Options window - Page 83

83 Mobile Computing Monitoring battery power Microsoft has combined these options into preset Power Plans. Using one of these power plans lets you choose between maximum power savings and peak system performance. You may also set individual power-saving options to suit your own needs. The following sections describe how to choose a Power Plan and discuss each power-saving option. Power Plans You can choose a predefined Power Plan or select your own combination of power options. To do this: 1 Click the Battery ( ) icon in the notification area. 2 Click Power & sleep settings . 3 In the S..

Using the eco power plan - Page 84

84 Mobile Computing Using the eco power plan To edit a plan or to edit advanced settings, continue to the following steps. 6 Click Change plan settings under the selected power option to choose the plan you wish to edit. This screen allows you to change basic settings. 7 Click Change advanced power settings to access settings for battery notification levels, internal storage drive power save time, etc. You can click the plus signs to expand each item and to see what settings are available for each item. 8 Click OK to save the plan changes you have performed. Depending on your model, the two..

Removing the battery from the computer - Page 85

85 Mobile Computing Changing the main battery Changing the main battery When your main battery has run out of power, plug in the AC adaptor. If you find that a new battery is needed, contact the location where you purchased the computer for more information on replacing the battery. Toshiba will not be responsible for any product damage, data loss, service, or part replacement made necessary by improper installation of a new battery. If the computer is leaking or its case is cracked, put on protective gloves to handle it. Never short circuit the battery pack by either accidentally or intent..

(Sample Illustration) Unlocking the battery - Page 86

86 Mobile Computing Changing the main battery 5 Slide the battery release lock to the unlocked position. (Sample Illustration) Unlocking the battery 6 Slide and hold the battery release latch to release the battery. 7 Pull the discharged battery out of the computer. (Sample Illustration) Removing the battery If the battery is leaking or its case is cracked, put on protective gloves to handle it, and discard it immediately. Always dispose of used battery packs in compliance with all applicable laws and regulations. Put insulating tape, such as cellophane tape, on the electrode during transpo..

(Sample Illustration) Inserting the battery - Page 87

87 Mobile Computing Changing the main battery Inserting a charged battery To insert a battery: 1 Wipe the terminals of the charged battery with a clean cloth to ensure a good connection. 2 Insert the charged battery into the slot until the latch clicks. The battery pack has been designed so that you cannot install it with reverse polarity. If the battery does not slide into the slot easily, move the battery release lock to the unlocked position and try again. Do not force the battery into position. (Sample Illustration) Inserting the battery 3 Slide the battery release lock to the locked po..

Taking care of your battery - Page 88

88 Mobile Computing Taking care of your battery Taking care of your battery The following sections offer tips on how to take care of your battery and prolong its life. Safety precautions Always immediately turn the power off and disconnect the power cable/cord plug from the plug socket and stop using the computer if you observe any of the following conditions: ❖ Offensive or unusual odor ❖ Excessive heat ❖ Discoloration ❖ Deformation, cracks, or leaks ❖ Smoke ❖ Other unusual events during use, such as abnormal sound Do not expose the computer to fire. The battery could explode. ..

Disposing of used batteries - Page 89

89 Mobile Computing Disposing of used batteries Disposing of used batteries The life of a battery pack depends on usage. When the battery pack needs replacing, the battery light flashes amber shortly after you have fully recharged the battery. You must discard a battery if it becomes damaged. Never attempt to dispose of a computer by burning or by throwing it into a fire, and never allow exposure to a heating apparatus (e.g., microwave oven). Heat can cause a computer to explode and/or release caustic liquid, both of which may possibly cause serious injury. Always dispose of used battery pa..

Mobile Computing - Page 90

90 Mobile Computing Traveling tips Notice regarding CR coin cell batteries, applicable to California, U.S.A. only: Perchlorate Material - special handling may apply. See http://www.dtsc.ca.gov/hazardouswaste/perchlorate/ . Traveling tips The environmental precautions listed in “Selecting a place to work” on page 31 , also apply while traveling. ❖ Never leave your computer on a sunny ledge or in a place where it could get wet or covered in dust. ❖ Always travel with the computer in a carrying case. Toshiba offers a choice of carrying cases for the computer. They all provide plenty of..

Exploring the desktop - Page 91

91 Chapter 4 Exploring Your Computer’s Features In this chapter, you will explore some of the special features of your computer. Exploring the desktop You can use its features to start applications, find documents, set up system components, and perform most other computing tasks. HINT: The illustrated examples in this guide may appear slightly different from the screens displayed by your system. The differences are not significant and do not indicate any change in the functionality of your system.

..

(Sample Image) Windows Desktop screen - Page 92

92 Exploring Your Computer’s Features Exploring the desktop Finding your way around the desktop Your computer’s desktop includes several standard features: icons, Start button, taskbar, notification area, notifications, and background pattern. (Sample Image) Windows Desktop screen Icons An icon represents a folder, file, or program that can be quickly activated by double-clicking or touching the icon. You can create a new desktop icon for any folder, file, or program by dragging the element’s icon from its location in a window to the desktop area. You may see various icons displayed o..

Exploring Your Computer’s Features - Page 93

93 Exploring Your Computer’s Features Exploring the desktop ❖ TECHNICAL NOTE: If you delete a large number of files or very large files from the internal storage drive, there may be insufficient space available in the Recycle Bin to hold these files. In this case, Windows will prompt you to either permanently delete the file(s) or cancel the deletion. ❖ If you delete a file (of any size) from an external media or flash media, it does not go into the Recycle Bin. The file is permanently deleted. ❖ Permanently deleted files cannot be recovered from the Recycle Bin. For more informatio..

(Sample Image) Task view - managing multiple desktops - Page 94

94 Exploring Your Computer’s Features Exploring the desktop ❖ Use the Search function ❖ Shut down the computer For more information, see “Using the Start menu” on page 43 and “Starting an app” on page 68 . Task view The Task view ( ) icon tiles the currently open windows and desktops so that they are visible at one time and allows you to manage multiple desktops. Adding desktops After clicking or touching the Task view ( ) icon, you can add, close, or switch between desktops. Click a desktop thumbnail at the bottom of the screen to select it. When you place your pointer over a..

Exploring Your Computer’s Features - Page 95

95 Exploring Your Computer’s Features Exploring the desktop Taskbar Each time you open a program, an icon associated with that program appears on the taskbar. With some programs, an icon appears on the taskbar for each document or window you open. You can use these icons to quickly switch between the programs or windows. To make a program or window the currently active one, click the associated taskbar icon. Notification area The notification area displays icons of tasks or programs that run continuously in the background and displays notifications. To learn more about each task, position..

Exploring Your Computer’s Features - Page 96

96 Exploring Your Computer’s Features Windows Store Windows Store Although many applications will be pre-installed or built-in to your computer, you will also have the ability to download many other applications with just a click of your mouse. Click the Windows Store ( ) icon in the taskbar. In the Windows Store you can search for and browse thousands of apps, all grouped into easy to find categories. Setting up for communications To connect to the Internet you need: ❖ A browser or communications program ❖ An Internet Service Provider (ISP) or online service if you plan to use the In..

Connecting your computer to a network - Page 97

97 Exploring Your Computer’s Features Setting up for communications ❖ Dial-up ❖ Proxy ❖ Ethernet 4 To set up your Wi-Fi connection, select Wi-Fi . 5 Select your network. 6 Select the Connect automatically checkbox to automatically connect to the selected network on startup. 7 Click Connect . 8 Enter the network security key, (if applicable). 9 Click Close ( ) to save the changes and close the window. Your computer should then be connected. To enable or disable wireless communication, use the FN + ( ) keys. For more information see “TOSHIBA Function Keys” on page 164 . When Airpl..

Exploring Your Computer’s Features - Page 98

98 Exploring Your Computer’s Features Exploring audio features Exploring audio features You can only plug one external audio device (i.e. headphones or microphone) into the available headphone/microphone jack. You can use your computer to record sounds using the computer’s internal microphone(s) (available on certain models) or an optional external microphone. You can listen to sound files or audio CDs using the built-in speakers, headphones, or external speakers. Recording sounds You may record sounds using the computer’s internal microphone(s) (available on certain models) or by con..

Using external speakers or headphones - Page 99

99 Exploring Your Computer’s Features Exploring audio features 5 When you have finished recording, click the Stop Recording button. Your recording file is created and automatically saved for you. Using external speakers or headphones Before putting on headphones to listen, turn the volume down. Do not set the volume too high when using headphones. Continuous exposure to loud sound can harm your hearing. You can only plug one external audio device (i.e. headphones or microphone) into the available headphone/microphone jack. Your computer is equipped with a full stereo sound system with int..

Exploring Your Computer’s Features - Page 100

100 Exploring Your Computer’s Features Using the Web Camera Using the Web Camera (Available on certain models.) Your computer may come with a built-in Web Camera. With this Web Camera you can do the following: ❖ Take pictures and record videos with your computer ❖ Participate in video chats while using instant messaging (IM) programs ❖ Have video conference calls To email, instant message or video conference, you must be connected to the Internet. Depending on your computer model, the process of sending email, taking pictures or recording video messages may vary. To access the Web C..

(Sample Illustration) Inserting memory media - Page 101

101 Exploring Your Computer’s Features Using the Memory card reader Inserting memory media To locate your Memory card reader, please refer to your Quick Start document. The following instructions apply to all types of supported media devices. 1 Turn the media so that the contacts (metal areas) are face down. 2 Push the media into the adapter until it stops. (Sample Illustration) Inserting memory media When inserting memory media, do not touch the metal contacts. You could expose the storage area to static electricity, which can destroy data. Always remove memory media when not in use. Rem..

(Sample Illustration) Removing memory media - Page 102

102 Exploring Your Computer’s Features Using the Expansion port 3 Gently press the card inward to release it. The card pops out slightly. 4 Grasp the card and pull it straight out. (Sample Illustration) Removing memory media Do not remove memory media while data is being written or read. Even when the Windows message “copying...” disappears, writing to the media might still be in progress and your data could be destroyed. Using the Expansion port (Available on certain models.) To locate your Expansion port please refer to your Quick Start document. The expansion port, located on the b..

Exploring Your Computer’s Features - Page 103

103 Exploring Your Computer’s Features Using the Expansion port To achieve a proper connection between your computer and the Port Replicator, your computer must be properly aligned with the Port Replicator. For more information, consult the user’s manual that came with your Port Replicator, or visit support.toshiba.com . On some computer models, you can attach an extended life battery to the expansion port. To find expansion devices compatible with your computer model, please visit accessories.toshiba.com .

..

Chapter 5 - Page 104

104 Chapter 5 Utilities Your computer includes several utilities designed to help you to reconfigure your system to best meet your individual needs. Together, these allow you to ascertain certain system details, set additional options, or change default options. These utilities are described in this chapter. The utilities described in this chapter, and the icons shown in the sample images are applicable only if the related utility is available on your system. ❖ eco Utility ❖ Supervisor password ❖ User password ❖ System Settings ❖ HDD Protection Utility ❖ TOSHIBA Recovery Media C..

(Sample Image) eco Utility window - Page 105

105 Utilities eco Utility eco Utility The eco Utility monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. To access the eco Utility: 1 In the Search field, type eco Utility . 2 Click eco Utility ( ). The eco Utility window appears. (Sample Image) eco Utility window 3 To activate the eco power plan, select eco Mode on the left side. 4 Slide the eco Mode switch to the On position to enable eco Mode. 5 Click Close . For more information on the eco power plan and utility, click the Help button at the bottom of the ..

Using a supervisor password - Page 106

106 Utilities Password Utility Password Utility Setting a password lets you walk away from your computer while providing additional protection for your files. When you set a password, you must enter the password before you can work on your computer again. TOSHIBA supports different types of passwords on your computer: ❖ A supervisor password—Prohibits unauthorized users from accessing certain functions such as System Settings. This is useful if more than one person uses the computer. ❖ A user password—Prevents unauthorized users from starting the computer. When setting up passwords,..

(Sample Image) Supervisor Password tab - Page 107

107 Utilities Password Utility To set a supervisor password: 1 In the Search field, type Password Utility . 2 Click Password Utility ( ). 3 Click Supervisor Password . (Sample Image) Supervisor Password tab 4 Click Set . 5 Enter your password, and then enter it again to verify. 6 Click Set . Under User Policy, this option may or may not ask for password verification. 7 Click OK to save your password as a text file. Password Utility will suggest “memo.txt” for the text file name. If you have saved a password previously, using the same name may overwrite your password text file with the n..

Deleting a supervisor password - Page 108

108 Utilities Password Utility Deleting a supervisor password To delete a supervisor password: 1 In the Search field, type Password Utility . 2 Click Password Utility ( ). A pop-up screen appears asking for a password. 3 Enter your password, and then click Verify . 4 Click Supervisor Password . 5 Click Delete . An authority verification pop-up screen appears. 6 Click Delete . 7 Enter the password, and then click Verify . 8 Click OK to exit. Using a user password A user password provides power-on password protection. Setting a user password If you choose to set a supervisor or user password,..

(Sample Image) User Password tab - Page 109

109 Utilities Password Utility To register a password for the power-on password functions: 1 In the Search field, type Password Utility . 2 Click Password Utility ( ). 3 Click User Password . (Sample Image) User Password tab 4 Click Set . 5 Enter your password, and then enter it again to verify. 6 Click Set . 7 Click OK to save your password as a text file. Password Utility will suggest “memo.txt” for the text file name. If you have saved a password previously, using the same name may overwrite your password text file with the new password. By using a different name, you can prevent ove..

Deleting a user password - Page 110

110 Utilities Password Utility Deleting a user password To cancel the power-on password function: 1 In the Search field, type Password Utility . 2 Click Password Utility ( ). A pop-up screen appears asking for a password. 3 Enter your password, and then click Verify . 4 Click Delete . An authority verification pop-up screen appears. 5 Click Delete . 6 Enter the password, and then click Verify . 7 Click OK to exit.

..

(Sample Image) System Settings screen – General tab - Page 111

111 Utilities System Settings System Settings System Settings is the TOSHIBA configuration management tool available through the Windows operating system. To access it: 1 In the Search field, type System Settings . 2 Click System Settings ( ). The System Settings screen appears. (Sample Image) System Settings screen – General tab options The System Settings screen may have the following tabs: ❖ General —Allows you to view the current BIOS version or change certain settings back to their default values ❖ HDD Protection —Allows you to enable or disable HDD Protection ❖ Display —..

System Settings - Page 112

112 Utilities System Settings ❖ Boot Options —Allows you to change the sequence in which your computer searches the drives for the operating system ❖ Boot Priority —Allows you to configure boot priority settings. ❖ Boot Speed —Reduces the time needed for the BIOS to initialize, using either the Fast or Normal settings. ❖ Panel open/Power on —Allows you to turn on the computer when opening the display panel while the computer is turned off. ❖ Power On By AC —Allows you to turn on the computer by plugging in the AC adaptor. ❖ Keyboard —Allows you to access the wake-on ..

System Settings - Page 113

113 Utilities System Settings ❖ Advanced Options —Allows you to set conditions for various functions: ❖ Web Camera —Allows you to enable/disable the Web Camera. ❖ SD Host Controller —Allows you to enable/disable the SD Host Controller. ❖ Intel ® Turbo Boost Technology 2.0 —Allows you to enable/disable the Intel Turbo Boost Technology 2.0 function. ❖ Memory Performance Mode —Allows you to set the memory mode. ❖ Critical Battery Wake-up —Allows you to enable/disable the system wake-up when remaining battery life is critical.

..

(Sample Image) HDD Protection Properties window - Page 114

114 Utilities HDD Protection Utility HDD Protection Utility (Available on certain models.) The HDD Protection Utility controls your computer’s hard disk drive (HDD) protection feature, which parks the HDD whenever motion is detected on the computer. Using this utility, you can enable or disable hard disk drive (HDD) protection, and set the motion detector’s sensitivity level for AC power and battery power operation. To use the HDD Protection Utility: 1 In the Search field, type Service Station . 2 Click System Settings ( ). 3 Click HDD Protection . The HDD Protection Properties window a..

TOSHIBA Recovery Media Creator - Page 115

115 Utilities TOSHIBA Recovery Media Creator TOSHIBA Recovery Media Creator The TOSHIBA Recovery Media Creator utility enables you to create recovery media that can be used to return your system to its out-of-box state, if necessary. For detailed information on using the utility to create recovery media, see “Creating a recovery drive using TOSHIBA Recovery Media Creator” on page 47 . Service Station The Service Station helps you keep your new computer running at its best by notifying you when updated software, firmware, documentation or other information is available for your computer...

TOSHIBA Application Installer - Page 116

116 Utilities TOSHIBA Application Installer TOSHIBA Application Installer You must have an Internet connection to reinstall applications. The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. To reinstall drivers and applications: 1 In the Search field, type TOSHIBA Application Installer . 2 Click TOSHIBA Application Installer ( ). The TOSHIBA Application Installer window appears. (Sample Image) TOSHIBA Application Installer selection screen 3 Click the item you want to install. 4 Click Install , then follow t..

PC Health Monitor - Page 117

117 Utilities PC Health Monitor PC Health Monitor The PC Health Monitor software program monitors device system functions such as power consumption, the cooling system and the 3D Accelerometer (available on certain models). It alerts users to specific system conditions via pop-up messages. It also tracks the usage of the device and related devices and logs service-relevant information on the device's internal storage drive. The collected information includes device operation time and number of actuations or status changes (e.g.: number of power button and FN key combination uses, and AC ada..

Display Utility - Page 118

118 Utilities Display Utility Display Utility The Display Utility allows you to adjust your display settings. To make changes: 1 In the Search field, type Display Utility . 2 Click Display Utility . The Display Utility window appears. 3 Click the option you wish to change and follow the on- screen instructions.

..

Fingerprint Authentication Utility - Page 119

119 Utilities Fingerprint Authentication Utility Fingerprint Authentication Utility (Available on certain models.) The fingerprint authentication utility can be used to replace the keyboard-based user password authentication system when booting up. The fingerprint authentication utility can also be used for user logon. The user’s fingerprint is read; if the system recognizes the fingerprint, the user is automatically logged on. Fingerprint utility limitations TOSHIBA does not guarantee that the fingerprint utility technology will be completely secure or error-free. TOSHIBA does not guaran..

Fingerprint Authentication Utility - Page 120

120 Utilities Fingerprint Authentication Utility Fingerprint Logon The fingerprint utility enables logon to your computer using fingerprints. During user enrollment, fingerprint samples are saved and associated with the user’s Windows user account. When the user attempts to log on again, the user’s fingerprint is read and compared with the user’s enrolled fingerprints; if the fingerprint is recognized, user logon is completed. The Fast User Switching feature of the Windows operating system is also supported. If user A is logged on and the fingerprint utility verifies the fingerprint o..

(Sample Illustration) Aligning the finger on the reader - Page 121

121 Utilities Fingerprint Authentication Utility ❖ Remove static electricity from your fingers by touching any metal surface. Static electricity is a common cause of reader failures, especially during dry seasons such as winter. ❖ Clean the reader with a lint-free cloth. Do not use detergent to clean the reader. ❖ Avoid the following finger conditions for enrollment or recognition as they may result in fingerprint enrollment errors or a drop in the fingerprint recognition success rate. ❖ Soaked or swollen finger (e.g., after taking bath) ❖ Injured finger ❖ Wet finger ❖ Soiled ..

Fingerprint Authentication Utility - Page 122

122 Utilities Fingerprint Authentication Utility Fingerprint reader limitations ❖ The fingerprint reader compares and analyzes the unique characteristics in a fingerprint. However, there may be instances where certain users are unable to register their fingerprints due to insufficient unique characteristics in their fingerprints. ❖ A warning message will be displayed when recognition is abnormal or recognition is not successful within a fixed duration. ❖ The recognition success rate may differ from user to user. ❖ TOSHIBA does not guarantee that this fingerprint recognition technolo..

Your program or application stops responding. - Page 123

123 Chapter 6 If Something Goes Wrong Some problems you may encounter when using your computer are relatively easy to identify and solve. Others may require help from your network administrator or the manufacturer of the software program. This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter. Problems that are easy to fix Your program or application stops responding. If you are working in a program that sud..

Problems when you turn on the computer - Page 124

124 If Something Goes Wrong Problems when you turn on the computer 2 Select the program or application you want to close, and then click End Task in the lower right corner. Closing the failed program should allow you to continue working. If it does not, continue with the next step. 3 Close the remaining programs one by one by selecting the program name, then select End Task . Closing all programs should allow you to continue working. If it does not, power off your computer, and then restart it. Problems when you turn on the computer These problems may occur when you turn on the power. The c..

“Setting battery notifications” on page 81 - Page 125

125 If Something Goes Wrong Problems when you turn on the computer Always save your data even when you are using Sleep mode. If your battery fully discharges, information that has not been saved will be lost. Your computer can be configured to warn you when the battery is running low see “Setting battery notifications” on page 81 . If you are running on battery power, it is recommended that you do not leave the computer in Sleep mode for long periods of time. To charge the battery, leave the computer plugged into a live wall outlet for several hours. For more information see “Charging..

The battery light is blinking when the computer is - Page 126

126 If Something Goes Wrong The Windows operating system is not working The battery light is blinking when the computer is on. If the battery light is blinking when the computer is on, this indicates a power mismatch. Do the following: 1 Check the OUTPUT specifications on the AC adaptor (for example, DC 19V – 3.95A) 2 Check the INPUT specifications on the bottom of the computer. The output specifications of the AC adaptor must match the input specifications of the computer. 3 If the specifications do not match, locate and use the AC adaptor that shipped with your computer. If the specific..

The Windows operating system is not working - Page 127

127 If Something Goes Wrong The Windows operating system is not working If Windows fails to start properly twice, the Windows Boot menu will launch. To enter the Advanced Startup options manually: 1 In the Search field, type Recovery Options . 2 Click Recovery Options . 3 Scroll down to view the Restart Now option. 4 Click Restart Now under Advanced Startup . The computer restarts. 5 Click Troubleshoot from the menu. After Restart, you now have several options: Reset your computer ❖ All of your personal files and apps are removed ❖ Your computer settings are changed back to their defaul..

The Windows operating system is not working - Page 128

128 If Something Goes Wrong The Windows operating system is not working Startup Settings In previous Operating Systems the majority of the options found on this menu were available by pressing the ( ) key during the Windows boot process: ❖ Enable low resolution video mode Restarts Windows using your current video driver at low resolution. This allows you to reset your display settings in the event they have been improperly set. ❖ Enable debugging mode Starts Windows in an advanced troubleshooting mode ❖ Enable boot logging Creates a file that lists all the drivers that are installed d..

“Removing the battery from the computer” on page 85 - Page 129

129 If Something Goes Wrong Power and the batteries My browser cannot find the URL address I typed in. Make sure you separated the domain names of the address with the forward slash (/). Check the spelling of each name and the syntax of the address carefully. A single incorrect letter or missed character will make it impossible for your browser to locate the site. My browser cannot find a site I bookmarked. The World Wide Web is constantly changing. A site you bookmarked yesterday may not be available today or its server may be down for temporary repair. Try again later. Power and the batte..

The battery appears not to power the computer for - Page 130

130 If Something Goes Wrong Keyboard help If the battery light does not glow after 20 minutes, the battery may have reached the end of its useful life. The battery appears not to power the computer for as long as it usually does. If you frequently repeat shallow charge and discharge, the battery meter may become inaccurate. Let the battery discharge completely, then try charging it again. Check the power options via your Power Plans (see “Power Plans” on page 83 ). Have you added a device that takes its power from the battery? Is your software using the internal storage drive more? Is t..

(Sample Image) Device Manager - Keyboard uninstall - Page 131

131 If Something Goes Wrong Keyboard help 3 If your computer has a user-removable battery, remove the battery and hold down the power button for approximately 10 seconds. 4 Reconnect the battery (if you removed it) and the power cord/cable. 5 Turn On the computer, and try the keyboard again. Uninstall the keyboard driver You can Uninstall the keyboard driver to allow Windows to automatically reinstall the driver. 1 In the Search field, type Device Manager . 2 Click the Device Manager application. 3 In the “Device Manager” double-click Keyboards . 4 Right-click Standard PS/2 Keyboard and..

Download the latest keyboard driver - Page 132

132 If Something Goes Wrong Keyboard help Download the latest keyboard driver 1 In your Web browser go to http://support.toshiba.com/drivers . 2 Enter your computer’s serial number. 3 Filter your search by Keyboard driver to find and download the Toshiba Function Key driver for your computer. 4 Install the Toshiba Function Key driver. 5 Restart your computer, see “To Restart your computer” on page 45 . Perform a system restore You can perform a system restore to a period in time at which the keyboard was working properly. If no restore points have been previously created then this met..

Disable then enable the touchpad - Page 133

133 If Something Goes Wrong Touchpad help Touchpad help If you are having problems with your touchpad or your touchpad is not working correctly. The information below will help guide you through checking some of the most common causes of touchpad problems. Disable then enable the touchpad Press the FN + ( ) keys to enable/disable the touchpad. For more information. see “Disabling or enabling the touchpad” on page 167 . Install an external mouse Without a touch screen it may be challenging to navigate your way around the operating system without a working touchpad. To help you troublesho..

(Sample Image) Device Manager - touchpad uninstall - Page 134

134 If Something Goes Wrong Touchpad help Uninstall the touchpad driver You can Uninstall the touchpad driver to allow Windows to automatically reinstall the driver. 1 In the Search field, type Device Manager . 2 Click the Device Manager application. 3 In the “Device Manager” select Mice and other pointing devices . 4 Right-click the device with touchpad in the name and select Uninstall . Do NOT select the “Delete the driver software for this device” box. (Sample Image) Device Manager - touchpad uninstall 5 After the driver uninstalls, restart your computer, see “To Restart your c..

Download the latest touchpad driver - Page 135

135 If Something Goes Wrong Touchpad help Download the latest touchpad driver 1 In your Web browser go to http://support.toshiba.com/drivers . 2 Enter your computer’s serial number. 3 Filter your search by Touchpad driver to find and download the touchpad driver for your computer. In order to determine the correct driver to download, you can look in Device Manager on your computer for the device you wish to update and make note of the device name. See “How to determine the correct drivers to download” on page 154 . 4 Install the touchpad driver. 5 Restart your computer, see “To Rest..

If Something Goes Wrong - Page 136

136 If Something Goes Wrong Display problems Some computers may have an Advanced tab (or similar) to change the touchpad properties. 3 You can now change the configuration settings of your touchpad. Display problems Here are some typical display problems and their solutions: The screen is blank. Display Auto Off may have gone into effect. Press any key to activate the screen. If you are using the built-in screen, make sure the display priority is not set for an external monitor. To do this, press the FN + ( ) keys. If this does not correct the problem, press the FN + ( ) keys again to retur..

Disk or storage drive problems - Page 137

137 If Something Goes Wrong Disk or storage drive problems You can also change the settings for individual components separately by selecting each item. For more information, see the Windows online Help. A message displays saying that there is a problem with your display settings and that the adapter type is incorrect or the current settings do not work with your hardware. Reduce the size of the color palette to one that is supported by the computer’s internal display. To change the display properties: 1 Right-click in a blank area of the Windows desktop. 2 Click Display settings . 3 Scro..

(Sample Image) Clicking on or touching the drive - Page 138

138 If Something Goes Wrong Disk or storage drive problems 3 Right-click the drive you wish to check. (Sample Image) Clicking on or touching the drive 4 In the pop-up menu, click Properties . The drive’s Properties box appears. 5 Click the Tools tab. 6 Click the Check button. The Error Checking box appears. The system will alert you if you need to scan the drive. 7 Even if you do not need to scan the drive for errors you can scan by clicking or touching Scan drive . Error-checking tests and repairs the storage drive. Your hard disk seems very slow. If you have been using your computer for..

Optical disc drive problems - Page 139

139 If Something Goes Wrong Optical disc drive problems Your data files are damaged or corrupted. Refer to your software documentation for file recovery procedures. Many software packages automatically create backup files. You may also be able to recover lost data using utility software. Consult your network administrator. Some programs run correctly but others do not. This is probably a configuration problem. If a program does not run properly, refer to its documentation and check that the hardware configuration meets its needs. Optical disc drive problems You cannot access a disc in the d..

Some discs run correctly but others do not. - Page 140

140 If Something Goes Wrong Web Camera help Never use a pencil to press the manual eject button. Pencil lead can break off inside the computer and damage it. Some discs run correctly but others do not. Check that the type of disc you are using is compatible with your optical disc drive. For more information regarding supported optical media formats, refer to the complete detail specifications for your computer at support.toshiba.com . If the problem is with an optical data disc, refer to the software’s documentation and check that the hardware configuration meets the program’s needs. Th..

(Sample Image) Web Camera driver - uninstall window - Page 141

141 If Something Goes Wrong Web Camera help Uninstall the Web Camera driver You can Uninstall the Web Camera driver to allow Windows to automatically reinstall the driver. 1 In the Search field, type Device Manager . 2 Click the Device Manager application. 3 Double-click Imaging devices . 4 Right-click Web Camera and select Uninstall . Do NOT select the “Delete the driver software for this device” box. (Sample Image) Web Camera driver - uninstall window 5 After the driver uninstalls, restart your computer, see “To Restart your computer” on page 45 . The driver is then reinstalled au..

Check for problems with third party applications - Page 142

142 If Something Goes Wrong Sound help 2 Click Create a restore point . 3 Select the System Restore button on the System protection tab. 4 Select Recommended Restore or Choose a different restore point to restore the system to a point at which your Web Camera was working properly. Check for problems with third party applications Uninstall all other applications that use the Web Camera except the pre-installed camera application. If uninstalling the other applications does not fix the problem, reinstall them. If it does fix the problem, try reinstalling them again to check if the Web Camera ..

(Sample Image) Speaker Setup window - Page 143

143 If Something Goes Wrong Sound help 3 Click Next in the troubleshooter and follow the on- screen instructions. Check and set default speakers 1 In the Search field, type Change system sounds . 2 Click Change system sounds . 3 Click the Playback tab. 4 Select a playback device. 5 Click the Set Default button. If only one playback device is listed, that device is set as the default automatically. 6 With the default playback device selected, click the Configure button. (Sample Image) Speaker Setup window 7 Click Stereo in the “Audio channels” box. If “Stereo” is not available select..

(Sample Image) Audio driver - uninstall window - Page 144

144 If Something Goes Wrong Sound help 10 If no sound is heard from all or one of the speakers, or if the configuration type was changed, continue with the speaker setup by clicking or touching Next . Follow the on-screen instructions to complete the speaker setup. Uninstall the audio driver You can Uninstall the audio driver to allow Windows to automatically reinstall the driver. 1 In the Search field, type Device Manager . 2 Click the Device Manager application. 3 Double-click Sound, video and game controllers . 4 Right-click Sound Audio driver and select Uninstall . ❖ Do NOT select the..

Download the latest sound driver - Page 145

145 If Something Goes Wrong Sound help Download the latest sound driver 1 In your Web browser go to http://support.toshiba.com/drivers . 2 Enter your computer’s serial number. 3 Filter your search by Sound driver to find and download the Sound driver for your computer. To determine which device requires a driver, follow the procedure below: a In the Search field, type Device Manager . b Click the Device Manager application. c Select Sound, video and game controllers . d The various Audio drivers will be listed under “Sound, video and game controllers.” e Take note of the Audio driver ..

The printer will not print. - Page 146

146 If Something Goes Wrong Printer problems Printer problems This section lists some of the most common printer problems. The printer will not print. Check that the printer is connected to a working power outlet, turned on and ready (on line). Check that the printer has plenty of paper. Some printers will not start printing when there are just two or three sheets of paper left in the tray. Make sure the printer cable is firmly attached to the computer and the printer. Run the printer’s self-test to check for any problem with the printer itself. Make sure you installed the proper printer ..

Wireless networking problems - Page 147

147 If Something Goes Wrong Wireless networking problems Wireless networking problems This section provides general troubleshooting tips for networking problems, specifically wireless (Wi-Fi) networking. The terms and concepts used assume a basic understanding of networks, and may be for more advanced users. If you need assistance or if you are not familiar with the terminology, please see Windows Help and Support or contact your computer technician. ❖ If your computer is equipped with an internal Wi-Fi adapter, verify that Airplane mode is OFF (the wireless indicator light will be lit). ..

Connecting to the Internet - Page 148

148 If Something Goes Wrong Connecting to the Internet ❖ Use IPCONFIG to verify that the computer has a useful IP address - one other than the private address of 169.254.xxx.xxx assigned by Windows. 1 In the Search field, type Cmd . 2 Click Command Prompt . 3 Enter IPCONFIG/ALL , and then press ENTER . The IP address for each active network adapter will be displayed. ❖ Connect your computer directly to your router or broadband modem, by plugging a standard CAT5 Ethernet patch cable (sold separately) into your computer's RJ45 Ethernet port. If your connection problem disappears, the prob..

Using a wireless connection - Page 149

149 If Something Goes Wrong Connecting to the Internet Using a wireless connection After you have an ISP and you've connected your hardware by following the ISP's instructions, you might already be connected to the Internet. To find out, open your Web browser and try visiting a Web site. If the Web site doesn't appear, try connecting to a network. Click the Network ( ) icon on the taskbar. Click the network you wish to connect to, and then click Connect . Troubleshooting an Internet connection – Verify network status The appearance of the Network ( ) icon in the taskbar indicates the foll..

Troubleshooting an Internet connection – Verify - Page 150

150 If Something Goes Wrong Connecting to the Internet Troubleshooting an Internet connection – Verify hardware Before troubleshooting any problem you are having with connecting to the Internet, verify the following: 1 Make sure all cords/cables are connected, (e.g. modem connection from the wall and connection cables to the router). The modem and router may be combined into one device. 2 Remove the power cord/cable from the modem and the router. 3 Wait approximately 10 seconds, then plug the modem and the router back in. 4 Wait for the modem and router to completely startup before contin..

(Sample Image) Device Manager - Network adapter uninstall - Page 151

151 If Something Goes Wrong Connecting to the Internet Do NOT select the “Delete the driver software for this device” box. (Sample Image) Device Manager - Network adapter uninstall 5 After the driver uninstalls, open the Action menu in Device Manager. 6 Select Scan for hardware changes . 7 After the driver uninstalls, restart your computer, see “To Restart your computer” on page 45 . The driver is then reinstalled automatically. If you are still unable to connect to a wireless network, you may have a hardware issue that will require further troubleshooting. Troubleshooting an Intern..

(Sample Image) Command Prompt window - Page 152

152 If Something Goes Wrong Connecting to the Internet 3 If the network adapter and TCP/IP are functioning correctly, you should receive a response that looks similar to the following: (Sample Image) Command Prompt window If you receive an error message at this point, TCP/IP may not be properly installed. To remove and reinstall TCP/IP, perform the following steps: 1 In the command prompt window type netsh int ip reset resetlog.txt (with the spaces as indicated) and press ENTER . (Sample Image) Command Prompt window When you run this command, it will rewrite the registry keys used for TCP/I..

Downloading drivers and updates - Page 153

153 If Something Goes Wrong Downloading drivers and updates 2 Restart your computer and try connecting to your home network and Internet again. If the computer still does not detect a wireless network, the driver for the network adapter may need to be removed and reinstalled. During this process, the network adapter will be removed, Windows will go through a hardware detection process, and the driver will be reinstalled automatically. Downloading drivers and updates Using Toshiba Service Station The easiest way to update your computer with the latest components and drivers is to use Toshiba..

How to determine the correct drivers to - Page 154

154 If Something Goes Wrong Downloading drivers and updates 5 Follow the on-screen instructions. 6 Restart your computer, see “To Restart your computer” on page 45 . How to determine the correct drivers to download When downloading or updating drivers, it is important to choose the correct driver that will work properly for the specific device in (or connected to) your computer. On the “Drivers & Software” area of the Toshiba support Web site, there may be several drivers listed for the same device. Often, a particular device is made by several vendors, each may require a specif..

A blank screen appears while watching a - Page 155

155 If Something Goes Wrong DVD operating problems This tells you that when you go to http://support.toshiba.com/drivers and enter your computer’s model and/or serial number to find drivers, you should filter your search by Touchpad driver to find the latest driver from that vendor. DVD operating problems If you experience a problem playing DVDs, you may be able to fix the problem yourself. For general problems playing a DVD title, try the following steps: 1 Verify that the disc is in a format that the drive supports. 2 Ensure that the disc is properly inserted in the drive tray. 3 Use th..

“Computing tips” on page 65 - Page 156

156 If Something Goes Wrong Develop good computing habits The screen saver runs while you are watching a movie or title. If the screen saver is enabled, it runs on top of any movie or title you are watching. To disable the screen saver: 1 In the Search field, type Change screen saver . 2 Click Change screen Saver . 3 Select None from the Screen saver drop-down list. 4 Click OK . Develop good computing habits Save your work frequently. You can never predict when your computer will lock, forcing you to close a program and lose unsaved changes. Many software programs build in an automatic back..

Develop good computing habits - Page 157

157 If Something Goes Wrong Develop good computing habits Read the documentation. It is very difficult to provide a fail-safe set of steps you can follow every time you experience a problem with the computer. Your ability to solve problems will improve as you learn about how the computer and its software work together. Get familiar with all of the documentation provided with your computer, as well as the information that may come with the programs and devices you purchase. Your local computer store or book store sells a variety of self-help books you can use to supplement the information in..

Develop good computing habits - Page 158

158 If Something Goes Wrong Develop good computing habits 3 Under Restore settings , select Turn on System Protection . 4 Click Apply . 5 Click OK . 6 In the input field, enter a name that is descriptive enough to be easily understood in the future, such as “Before installing Brand X Accounting app.” Then click Create . The Windows operating system creates the restore point, automatically stamps it with the current date and time, and displays a message that the restore point was successfully created. 7 Click Close . Then, at a later time, you can re-establish your Windows configuration ..

Develop good computing habits - Page 159

159 If Something Goes Wrong Develop good computing habits Backing up your data or your entire computer with the Windows operating system The most valuable component of your computer system is the data you create and store on its internal storage drive. Since problems with either hardware or software can make the data inaccessible or even destroy it, the next most valuable component of your computer system may be a recent backup of your data. Fortunately, the Windows operating system offers a convenient way to back up your computer or just your important files to a flash drive, or external h..

Develop good computing habits - Page 160

160 If Something Goes Wrong Develop good computing habits restore the Windows operating system to the state it was in prior to the installation, undoing any changes that the installation process introduced. ❖ Back up your critical data (see “Backing up your data or your entire computer with the Windows operating system” on page 159 ). ❖ Have your back up media on hand in case you need any files from them. ❖ Do not guess - follow directions carefully! It is often necessary to run an installation utility first - before connecting a new hardware item to the computer. If the device is..

If you need further assistance - Page 161

161 If Something Goes Wrong Additional help Additional help If you need further assistance If you have followed the recommendations and are still having problems, you may need additional technical assistance. ❖ Since some problems may be related to the operating system or the application you are using, it is important to investigate all sources. ❖ Review the troubleshooting information for your operating system. ❖ If the problem occurs while you are running a application, consult the application’s documentation for troubleshooting suggestions. Contact the software company’s techni..

Other Toshiba Internet Web sites - Page 162

162 If Something Goes Wrong Other Toshiba Internet Web sites Other Toshiba Internet Web sites Toshiba’s worldwide offices toshiba.com Toshiba corporate site us.toshiba.com Marketing and product information in the USA accessories.toshiba.com Accessories information in the USA www.toshiba.ca Canada www.toshiba-Europe.com Europe www.toshiba.co.jp/index.htm Japan latin.toshiba.com Mexico and all of Latin America acclaim.toshiba.com Toshiba USA Self-Service support web site laptopforums.toshiba.com Community discussion forums for Toshiba laptop users Australia Toshiba (Australia) Pty. Limited ..

Toshiba’s worldwide offices - Page 163

163 If Something Goes Wrong Toshiba’s worldwide offices For more information on additional Toshiba worldwide locations, please visit: www.toshiba.co.jp/index.htm . Spain Toshiba Information Systems (España) S.A. Parque Empresarial San Fernando Edificio Europa, 1a Planta Escalera A 28831 (Madrid) San Fernando de Henares Spain United Kingdom Toshiba Information Systems (U.K) Ltd. Toshiba Court Weybridge Business Park Addlestone Road Weybridge, Surrey KT15 2UL United Kingdom United States Toshiba America Information Systems, Inc. 9740 Irvine Boulevard Irvine, California 92618 United States ..

TOSHIBA Function - Page 164

164 Appendix A TOSHIBA Function Keys TOSHIBA Function keys provide a quick way to modify selected system functions and to launch applications. Functions TOSHIBA Function keys are used to set or modify the following system functions: ❖ Mute ❖ Lock (Instant security) ❖ Power Plan ❖ Sleep ❖ Hibernation ❖ Output (Display switch) ❖ Brightness control ❖ Wireless ❖ Touchpad ❖ Keyboard backlight ❖ Zoom In/Out ❖ Volume ❖ Zoom (Display resolution) ❖ Cortana ®

..

TOSHIBA Function Keys - Page 165

165 TOSHIBA Function Keys Functions Volume Mute Lock (Instant security) Power plan Sleep mode Hibernation mode This TOSHIBA Function key enables/disables volume mute. When volume mute is enabled, no sound will come from the speakers or headphones. This TOSHIBA Function key activates instant security. The user logon screen will appear and a user with a valid account will need to log back on to gain access to the computer. This TOSHIBA Function key displays the currently selectable power plans and cycles through the power plans. The properties of each power plan, and the power plans that are ..

(Sample Image) Display mode options window - Page 166

166 TOSHIBA Function Keys Functions Output (Display switch) This TOSHIBA Function key cycles through the display options and highlights the available options. Press ENTER to activate a selection. ❖ PC screen only ❖ Duplicate ❖ Extend ❖ Second screen only (Sample Image) Display mode options window All of the above modes are always displayed on the screen, however only the available modes for your system are functional, depending on the attached external display(s). NOTE

..

“Using the touchpad” on page 55 - Page 167

167 TOSHIBA Function Keys Functions Display brightness Disabling or enabling wireless devices Disabling or enabling the touchpad This TOSHIBA Function key decreases the screen brightness. This TOSHIBA Function key increases the screen brightness. This TOSHIBA Function key enables/disables the Wi-Fi antenna in your computer. Allow about 5 seconds to switch between modes. The wireless modes are: ❖ Disables the wireless antenna (Airplane mode is ON). ❖ Enables the wireless antenna (Airplane mode is OFF). This TOSHIBA Function key enables/disables the touchpad. To enable/disable the touchpa..

TOSHIBA Function Keys - Page 168

168 TOSHIBA Function Keys Functions Keyboard backlight Zoom In/Out Volume control Zoom (Display resolution) Cortana This TOSHIBA Function key toggles the settings for the keyboard backlight: ❖ Always On ❖ Always Off ❖ Keyboard activated (with timer). (While the keyboard is in use, the keyboard backlight is On.) This TOSHIBA Function key allows you to zoom out. This TOSHIBA Function key allows you to zoom in. This TOSHIBA Function key decreases the speaker volume. This TOSHIBA Function key increases the speaker volume. Fn+ [Space bar] This TOSHIBA Function key switches screen resolutio..

Power Cord/Cable - Page 169

169 Appendix B Power Cord/Cable Connectors Your computer ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. USA UL approved Canada CSA approved United Kingdom BS approved Europe VDA approved NEMKO approved Australia AS approved

..

Glossary - Page 170

170 Glossary TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms may appear in this User’s Guide. AC Alternating Current BIOS Basic Input/Output System BD-ROM Blu-ray Disc Read-Only Memory bps bits per second CD Compact Disc CD-ROM Compact Disc Read-Only Memory CD-RW Compact Disc Rewrite Memory CMOS Complementary Metal-Oxide Semiconductor CPU Central Processing Unit DC Direct Current DMA Direct Memory Access DIMM Dual Inline Memory Module DOS Disk Operating System

..

Glossary - Page 171

Glossary 171 DPI Dots Per Inch DVD Digital Versatile (or Video) Disc DVD-ROM Digital Versatile (or Video) Disc Read-Only Memory FAT File Allocation Table FCC Federal Communications Commission GB gigabyte GBps gigabytes per second HDD Hard Disk Drive HDMI High-Definition Multimedia Interface HDMI CEC High-Definition Multimedia Interface Consumer Electronics Control HTML Hypertext Markup Language IEEE Institute of Electrical and Electronics Engineers I/O Input/Output IRQ interrupt request ISP Internet Service Provider KB kilobyte LAN Local Area Network LCD Liquid Crystal Display LED Light Emi..

Glossary - Page 172

172 Glossary TFT Thin Film Transistor USB Universal Serial Bus URL Uniform Resource Locator WAN Wide Area Network www World Wide Web Terms The following terms may appear in this User’s Guide. A active-matrix display —A liquid crystal display (LCD) made from an array of liquid crystal cells using active-matrix technology. Also known as a “TFT display,” in its simplest form there is one thin film transistor (TFT) for each cell. This type of display works well with computers because of its shallow depth and high-quality color. Active-matrix displays are viewable from wider angles than ..

Glossary - Page 173

Glossary 173 baud rate —The speed at which a communication device, such as a printer or modem, transmits information. Baud rate is the number of signal changes per second (not necessarily the same as bits per second). See also bits per second . Blu-ray Disc (BD) —Offering more storage capacity than DVDs, the format was developed to allow for more data storage and to enable recording and playback of high- definition video (HD). BIOS (Basic Input/Output System) —Basic instructions, stored in read-only memory (ROM), containing the information the computer needs to check hardware and load..

Glossary - Page 174

174 Glossary C cache —A section of very fast memory in which frequently used information is duplicated for quick access. Accessing data from cache is faster than accessing it from the computer’s main memory. See also CPU cache, L1 cache, L2 cache . CD —An individual compact disc. See also CD-ROM . CD-ROM (Compact Disc Read-Only Memory) —A form of high-capacity storage that uses laser optics instead of magnetic means for reading data. See also CD . Compare DVD-ROM . Central Processing Unit (CPU) —The chip that functions as the “brain” of the computer. It takes information from ..

Glossary - Page 175

Glossary 175 CPU cache —A section of very fast memory residing between the CPU and the computer’s main memory that temporarily stores data and instructions the CPU will need to execute commands and programs. See also cache, L1 cache, L2 cache . cursor —An on-screen symbol (usually a flashing vertical line) that indicates the position where characters will appear when you enter data. D Desktop —Offers the traditional look and feel of the Windows desktop found in Windows 7 and earlier releases of the Windows operating system. default —The setting selected by a program when the user ..

Glossary - Page 176

176 Glossary disk —A round, flat piece of material that can be magnetically influenced to hold information in digital form, and used in the production of magnetic disks, such as hard disks. Compare disc . See also hard disk . disk drive —The device that reads and writes information and programs on external media or hard disk. It rotates the disk at high speed past one or more read/write heads. document —Any file created with an application and, if saved to disk, given a name by which it can be retrieved. See also file . double-click —To press and release the pointing device’s prim..

Glossary - Page 177

Glossary 177 extension —See file extension . external device —See device . F file —A collection of related information, saved on disk with a unique name. A file may be a program, information used by a program, or a document. See also document . File Allocation Table (FAT) —The section of a storage drive that keeps track of the location of stored files. file name —A set of characters that uniquely identifies a file within a particular folder. It consists of two parts: the actual name and the file name extension. See also file extension . file extension —The three characters follo..

Glossary - Page 178

178 Glossary hardware —The physical components of a computer system. Compare software . HDMI (High-Definition Multimedia Interface) —An interface used to transmit high quality audio and video signal via a single cable in digital format, providing better picture quality than analog signal. HDMI-CEC (HDMI Consumer Electronics Control) — One A/V component can control another while using this function, if connected with HDMI cables. See also HDMI . hot swapping —The ability to add or remove devices from a computer while the computer is running and have the operating system automatically..

Glossary - Page 179

Glossary 179 LED (Light Emitting Diode) —A solid state lamp (SSL) that uses light-emitting diodes (LEDs) as the source of light, which offers long life and high efficiency output. Multiple diodes are used together, since the light created by individual light-emitting diodes is small compared to incandescent and compact fluorescent lamps. LCD (Liquid Crystal Display) —A type of display that uses a liquid substance between two transparent electrode panels. When an electric current passes through the electrodes, the molecules in the liquid form a crystalline pattern that polarizes the ligh..

interlaced - Page 180

180 Glossary N network —A collection of computers and associated devices that are connected by communications facilities. A network allows you to share data and peripheral devices, such as printers, with other users and to exchange electronic mail. non-interlaced —A method of refreshing a computer screen, in which each pixel of every line is refreshed as the electron beam scans across and down the screen. Compare interlaced . non-system disk —A disk for storing programs and data that cannot be used to start the computer. Compare system disk . O online —Available through the computer..

Glossary - Page 181

Glossary 181 pointer —An icon (usually an arrow) that moves on the screen when you slide your finger across the touchpad or move a mouse. Used to point to and select/activate on-screen items, such as icons, menu items, and buttons. The shape and purpose of the pointer varies depending on the program you are using and what you are doing. pointing device —Any device, such as the touchpad or a mouse, that enables you to move the pointer on the screen. port —A socket on the computer where you plug in a cable for connection to a network or a peripheral device. processor —See Central Proc..

Glossary - Page 182

182 Glossary RGB (Red, Green, Blue) monitor —A monitor that reproduces all colors by mixing red, green, and blue light in various combinations. RJ45 connector —An eight-wire connector used to connect a computer to a network. ROM (Read-Only Memory) —Non-volatile memory that can be read but not written to. Non-volatile here means that information in ROM remains whether or not the computer is receiving power. This type of memory is used to store your computer’s BIOS, which is essential instructions the computer reads when you start it up. See also BIOS, memory . Compare RAM . S Secure ..

Glossary - Page 183

Glossary 183 T TFT display —See active-matrix display . Touch —To activate items displayed on the screen, such as apps, setting icons, and on-screen buttons by touching them with your finger. Tile/Tiles —A list of square or rectangular icons on the Start menu representing applications that can be accessed by selecting them. U Universal Serial Bus (USB) —USB is a serial bus that supports data transfer. USB allows hot swapping of peripherals. See also bus, hot swapping, serial . upload —To send a file to another computer through a modem or network. See also download . USB —See Uni..

Index - Page 184

184 Index A AC adaptor 40 AC power 77 AC power light 40 accessing network 97 AccuPoint II primary button 55 secondary button 55 adding memory 40 optional external devices 46 adding desktops 94 adequate ventilation cooling fan 39 adjusting touchpad settings 58 Advanced Startup options 127 App tiles Start menu 94 app, starting 68 audio features 98 B backing up files 66, 69 Backlit keyboard 68 battery battery life 76 Call2Recycle 89 care 88 changing 85 charge indicator light 41 charge time 77 charger 77 charging 42, 77 charging the real-time clock (RTC) 78 conserving power 82 determine remaini..

Index - Page 185

185 Index recharge time 76 removing 85 RTC memory 77 running computer on battery power 75 safety precautions 88 setting notifications 81 taking care of 88 battery indicator light 80 BIOS Setup see System Settings button eject, optical disc drive 71 C Call2Recycle battery 89 caring for your computer 63 changing battery 85 charging the battery 42 cleaning the computer 63 communications set up 96 computer caring for 63 cleaning 63 environmental precautions 31, 90 moving 63 running on battery power 75 setting up 39 computer will not start troubleshooting 124 computing habits troubleshooting 156..

Index - Page 186

186 Index adjusting 62 disposal information 18 disposing of used batteries 89 documentation 30 downloading drivers/updates determine correct drivers 154 manually download/install 153 Toshiba Service Station 153 drivers downloading 153 DVD removing with computer off 74 removing with computer on 73 DVD player troubleshooting 155 DVDs using 70 E eco power plan 84 eco Utility 105 eject button optical disc drive 71 eject, optical disc drive 71 enabling touchpad 59 ENERGY STAR 26 Expansion capability 102 Expansion port using 102 exploring desktop 91 external display device HDMI Out port 60 RGB (m..

Index - Page 187

187 Index troubleshooting 149, 150, 151 wireless connection 149 K keyboard Function keys 67 function keys 67 Print screen 67 special Windows keys 67 troubleshooting 130 using 66 keyboard backlight 168 keys function keys 67 L LEDs system indicator lights AC adaptor light 79 AC power light 40, 41 battery light 41, 42 Web Camera light 100 Licenses 17 lights system indicator lights 80 lock Security 64 M maintaining your battery 88 manual eject hole optical disc drive 71 memory adding 40 Memory card reader inserting memory media 101 removing memory media 101 using 100 microphone using 98 monitor..

Index - Page 188

188 Index deleting a supervisor 108 deleting a user 110 instant password 106 power-on password 106 setting 106 setting a supervisor 106 setting a user 108 supervisor password 106 user password 106 utility 106 PC Health Monitor 117 port HDMI 60 HDMI Out 60 RGB 60 Power icon 44, 45 power connecting cable to AC adaptor 41 cord/cable 41 cord/cable connectors 169 energy-saving features 75 power down shut down 44 power light 80 power management 77 optimum performance 77 power plans selecting power plan options 83 power saving options 82 precautions safety 37 printer troubleshooting 146 problem so..

Index - Page 189

189 Index selecting a place to work 31 power plan options 83 video cables 60 Service Station 115 setting low battery notifications 81 setting up AC adaptor 40 communications 96 computer 39 software 42 work environment 31 settings customize computer settings 62 Shut down computer 44 Sleep computer 45 Sleep mode 45 sounds recording 98 speakers using external 99 Special Windows keys Application key 67 Windows key 67 starting an app 68 Startup menu problem solving 126 Startup options Advanced options 127 Reset your computer 127 supervisor password, deleting 108 supervisor password, set up 106 s..

Index - Page 190

190 Index display problems screen is blank 136 DVD player 155 eject button 139 error message, warning resume failure 124 Error-checking 137 external display problems 137 external monitor 136 good computing habits 156 hard disk drive is slow 138 installing hardware/software 159 keyboard 130 missing files/trouble accessing a drive 137 on-screen eject button 140 optical disc drive 139 power and batteries 129 printer 146 restore points 157 screen does not look correct/ flickers 136 slow Internet connection 128 sound 142 touchpad 133 trouble running discs 140 trouble running programs 139 URL add..

Index - Page 191

191 Index V video projector adjusting display 62 W warranty standard limited warranty 30 Web Camera using 100 Web sites 161 Wi-Fi wireless networking 96 Windows operating system desktop 91 troubleshooting 126 wireless networking 96 troubleshooting 147

..

Sponsored links

Latest Update