Toshiba Z30-c Portege Series Windows 10 User's Guide Manual English

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support.toshiba.com - Page 1

GMAD00448010 11/15 If you need assistance: Technical support is available online at Toshiba’s Web site at support.toshiba.com . At this Web site, you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and other downloads. For more information, see “If Something Goes Wrong” on page 121 in this guide. Portégé ® Z30-C Series User’s Guide (Windows 10)

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For the state of California only. - Page 2

2 California Prop 65 Warning This product contains chemicals, including lead, known to the State of California to cause cancer and birth defects or other reproductive harm. Wash hands after handling . For the state of California only. Model: Portégé Z30-C Series Recordable and/or ReWritable Drive(s) and Associated Software Warranty The computer system you purchased may include Recordable and/ or ReWritable optical disc drive(s) and associated software, among the most advanced data storage technologies available. As with any new technology, you must read and follow all set-up and usage ins..

Protection of Stored Data - Page 3

3 Protection of Stored Data For your important data, please make periodic back-up copies of all the data stored on the hard disk or other storage devices as a precaution against possible failures, alteration, or loss of the data. IF YOUR DATA IS ALTERED OR LOST DUE TO ANY TROUBLE, FAILURE OR MALFUNCTION OF THE HARD DISK DRIVE OR OTHER STORAGE DEVICES AND THE DATA CANNOT BE RECOVERED, TOSHIBA SHALL NOT BE LIABLE FOR ANY DAMAGE OR LOSS OF DATA, OR ANY OTHER DAMAGE RESULTING THEREFROM. WHEN COPYING OR TRANSFERRING YOUR DATA, PLEASE BE SURE TO CONFIRM WHETHER THE DATA HAS BEEN SUCCESSFULLY COPI..

FCC Notice “Declaration of Conformity - Page 4

4 FCC Notice “Declaration of Conformity Information” This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installat..

Wireless Technology - Page 5

5 Bluetooth ® Wireless Technology Interoperability This section is only applicable if your system has a Bluetooth module. Bluetooth modules are designed to be interoperable with any product with Bluetooth wireless technology that is based on Frequency Hopping Spread Spectrum (FHSS) radio technology, and is compliant to: ❖ Bluetooth Specification as defined and approved by The Bluetooth Special Interest Group. ❖ Logo certification with Bluetooth wireless technology as defined by The Bluetooth Special Interest Group. Bluetooth modules enable wireless networks over two or more (up to a to..

Wireless Technology and Your - Page 6

6 Bluetooth Wireless Technology and Your Health The products with Bluetooth wireless technology, like other radio devices, emit radio frequency electromagnetic energy. The level of energy emitted by devices with Bluetooth wireless technology however is much less than the electromagnetic energy emitted by wireless devices such as mobile phones. Because products with Bluetooth wireless technology operate within the guidelines found in radio frequency safety standards and recommendations, TOSHIBA believes Bluetooth wireless technology is safe for use by consumers. These standards and recommend..

Wireless Interoperability - Page 7

7 Wireless Interoperability Wireless LAN products are designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS) radio technology, and is compliant to: ❖ The IEEE 802.11 Standard on Wireless LANs (Revision a/b/g/n/ ac), as defined and approved by the Institute of Electrical and Electronics Engineers. ❖ The Wireless Fidelity (Wi-Fi ® ) certification as defined by the Wi-Fi Alliance ® . The “Wi-Fi CERTIFIED” logo is a certification mark of the Wi-Fi Alliance. Bluetooth and Wireless LAN devices operate within the same radio freq..

Canada – Industry Canada (IC) - Page 8

8 ❖ In any other environment where the risk of interference to other devices, such as medical equipment or services, is perceived or identified as harmful. If you are uncertain of the policy that applies on the use of wireless devices in a specific organization or environment (e.g. airports), you are encouraged to ask for authorization to use the Wireless LAN device prior to turning on the equipment. Exposure to Radio Frequency Radiation This device complies with FCC RF exposure requirements. The radiated output power of the Wireless LAN is far below the FCC radio frequency exposure limit..

Regulatory statements - Page 9

9 This device is restricted to indoor use due to its operation in the 5.15 GHz to 5.25 GHz frequency range. Industry Canada requires this product to be used indoors for frequency range 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference to co-channel Mobile Satellite systems. High-power radars are allocated as primary users of the 5.25 GHz to 5.35 GHz and 5.65 GHz to 5.85 GHz bands. These radar stations can cause interference with and/or damage this device. Les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à l’inté..

Pb, Hg, Cd - Page 10

10 EU Declaration of Conformity TOSHIBA declares that this product conforms to the following Standards: This product is carrying the CE-Mark in accordance with the related European Directives. The party responsible for CE-Marking is TOSHIBA Europe GmbH, Hammfelddamm 8, 41460 Neuss, Germany. The European Union WEEE (Waste from Electrical and Electronic Equipment) Directive Information The European Union WEEE (Waste from Electrical and Electronic Equipment) Directive is intended to protect the quality of the environment and human health through the responsible use of natural resources and the..

Europe - Restrictions for use of 2.4 GHz - Page 11

11 In the European Union, these symbols indicate that when the last end user wishes to discard this product, it must be sent to appropriate facilities for recovery and recycling. This Directive applies to EU member countries only and does not apply to end users in other countries such as the United States. Although the initial emphasis is in Europe, Toshiba is already working with design engineers, suppliers, and other partners to determine appropriate worldwide product life cycle planning and end-of-life strategies for our products. Please contact your local government for applicable laws ..

Europe - Restrictions for Use of 5 GHz - Page 12

12 Europe - Restrictions for Use of 5 GHz Frequencies in European Community Countries O: allowed x: forbidden ❖ To remain in conformance with European spectrum usage laws for Wireless LAN operation, the above 2.4 GHz and 5 GHz channel limitations apply. The user should use the wireless LAN utility to check the current channel of operation. If operation is occurring outside of the allowable frequencies as listed above, the user must cease operating the Wireless LAN Bande de fréquence restreinte: seuls les canaux 1- 7 (2400 et 2454 MHz respectivement) doivent être utilisés endroits exté..

Taiwan - Page 13

13 at that location and consult the local technical support staff responsible for the wireless network. ❖ The 5 GHz Turbo mode feature is not allowed for operation in any European Community country. ❖ This device must not be operated in ad-hoc mode using channels in the 5 GHz bands in the European Community. Ad- hoc mode provides a direct communication between two client devices without a Wireless LAN Access Point. ❖ This device must be used with Access Points that have employed and activated a radar detection feature required for European Community operation in the 5 GHz bands. This ..

Using this Equipment in Japan - Page 14

14 Using this Equipment in Japan In Japan, the frequency bandwidth of 2,400 MHz to 2,483.5 MHz for second generation low-power data communication systems such as this equipment overlaps that of mobile object identification systems (premises radio station and specified low-power radio station). 1. Sticker Please put the following sticker on devices incorporating this product. 2. Indication The indication shown below appears on this equipment. 1 2.4: This equipment uses a frequency of 2.4 GHz. 2 DS: This equipment uses DS-SS modulation. OF: This equipment uses OFDM modulation. 3 The interfere..

VCCI Class B Information - Page 15

15 3 The interference range of this equipment is less than 10m. 4 This equipment uses a frequency bandwidth from 2,400 MHz to 2,483.5 MHz. 3. TOSHIBA Direct PC Monday – Friday: 10:00 – 17:00 Toll Free Tel: 0120-15-1048 Direct Dial: 03-3457-4850 Fax: 03-3457-4868 VCCI Class B Information Device Authorization This device obtains the Technical Regulation Conformity Certification and the Technical Conditions Compliance Approval, and it belongs to the device class of radio equipment of low-power data communication system radio station stipulated in the Radio Law and the Telecommunications Bu..

Export Administration Regulation - Page 16

16 Export Administration Regulation This document contains technical data that may be controlled under the U.S. Export Administration Regulations, and may be subject to the approval of the U.S. Department of Commerce prior to export. Any export, directly or indirectly, in contravention of the U.S. Export Administration Regulations is prohibited. Notice The information contained in this manual, including but not limited to any product specifications, is subject to change without notice. TOSHIBA CORPORATION AND TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (TOSHIBA) PROVIDES NO WARRANTY WITH REGA..

Trademarks - Page 17

17 Trademarks Portégé, AccuPoint, and eco Utility are either registered trademarks or trademarks of Toshiba America Information Systems, Inc. and/or Toshiba Corporation. Adobe and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. The Bluetooth ® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Toshiba is under license. For DTS patents. See http://patents.dts.com . Manufactured under license from DTS Licensing Limited. DTS, the Symbol, & DTS and the ..

Computer Recycling Information - Page 18

18 Computer Recycling Information As part of a commitment to people and the future, Toshiba promotes the efficient use of resources by working to achieve our zero-waste- to-landfill goal at all our production sites. In addition to our existing waste reduction and recycling policies, Toshiba is strongly committed to reducing electronic waste. In order to ensure efficient use of resources and appropriate treatment of hazardous substances, in accordance with recycling regulations in each state, country, and territory, Toshiba wants to make it easy for customers to recycle products at the end o..

Chapter 1: Getting Started - Page 19

19 Contents Introduction ....................................................... 26 This guide ............................................................ 28 Safety icons ......................................................... 29 Other icons used ............................................ 29 Your computer’s features and specifications ........................................... 30 Documentation .................................................... 30 Service options .................................................... 30 Chapter 1: Getting Started .......................................

Contents - Page 20

20 Contents Seeking additional help .................................. 36 Check list ....................................................... 36 Precautions .................................................... 37 Important information on your computer’s cooling fan ................................................ 39 Setting up your computer .................................... 39 Adding memory ................................................... 40 Connecting to a power source ............................ 40 Charging the main battery ................................... 42 Using the computer..

Contents - Page 21

21 Contents Directing the display output when you turn on the computer ............................... 61 Adjusting the quality of the external display ...................................................... 62 Customizing your computer’s settings ................ 62 Caring for your computer ..................................... 63 Cleaning the computer ................................... 63 Moving the computer ..................................... 63 Using a computer lock ................................... 64 Chapter 2: Learning the Basics .............................. 65 Computing tips..

Contents - Page 22

22 Contents Power Plans ................................................... 81 Using the eco power plan .................................... 82 Changing the main battery .................................. 83 Taking care of your battery .................................. 83 Safety precautions ......................................... 83 Maintaining your battery ................................ 84 Disposing of your computer ................................ 84 Traveling tips ........................................................ 84 Chapter 4: Exploring Your Computer’s Features .... 86 Expl..

Chapter 6: If Something Goes Wrong - Page 23

23 Contents Service Station ................................................... 113 TOSHIBA Application Installer ........................... 114 PC Health Monitor ............................................. 115 Display Utility ..................................................... 116 Fingerprint Authentication Utility ........................ 117 Fingerprint utility limitations ......................... 117 Using the Fingerprint Authentication Utility ...................................................... 117 Fingerprint Logon ......................................... 118 Care and mainte..

Contents - Page 24

24 Contents Web Camera help .............................................. 137 Testing your internal Web Camera .............. 137 Uninstall the Web Camera driver ................. 137 Perform a system restore ............................. 138 Check for problems with third party applications ............................................ 139 System Recovery ......................................... 139 Sound help ......................................................... 139 Use the Sound troubleshooter ..................... 139 Check and set default speakers .................. 140 Uninstall t..

Contents - Page 25

25 Contents Appendix A: TOSHIBA Function Keys .................. 161 Functions ........................................................... 161 Volume Mute ................................................ 162 Lock (Instant security) .................................. 162 Power plan ................................................... 162 Sleep mode .................................................. 162 Hibernation mode ........................................ 163 Output (Display switch) ............................... 163 Display brightness ........................................ 164 Disabli..

Introduction - Page 26

26 Introduction Thank you for purchasing your new Toshiba computer. With your Toshiba computer, your work and entertainment can accompany you wherever you go. Your computer is ENERGY STAR ® qualified. Toshiba is a partner in the Environmental Protection Agency’s (EPA) ENERGY STAR Program and has designed this computer to meet the latest ENERGY STAR guidelines for energy efficiency. Your computer ships with the power management options preset to a configuration that will provide the most stable operating environment and optimum system performance for both AC power and battery modes. To co..

Introduction - Page 27

27 Introduction When considering additions to your home office, purchase products that have earned the ENERGY STAR for all your equipment needs, which can save you money, save energy, and help protect the climate. Visit http://www.energystar.gov or http://www.energystar.gov/powermanagement for more information regarding the ENERGY STAR Program. This computer is compatible with European Union Directive 2011/65/EU, Restriction of the use of certain Hazardous Substances in electrical and electronic equipment (RoHS), which restricts use of certain chemicals including, but not limited to, lead, ..

support.toshiba.com - Page 28

28 Introduction This guide The product specifications and configuration information are designed for a product Series. Your particular model may not have all the features and specifications listed or illustrated. For more detailed information about the features and specifications on your particular model, please visit Toshiba’s Web site at support.toshiba.com . While Toshiba has made every effort at the time of publication to ensure the accuracy of the information provided herein, product specifications, configurations, prices, system/component/options availability are all subject to chan..

Other icons used - Page 29

29 Introduction Safety icons Safety icons This manual contains safety instructions that must be observed to avoid potential hazards that could result in personal injuries, damage to your equipment, or loss of data. These safety cautions have been classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury. Indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury. Indicates a potentially hazardo..

Your computer’s features and specifications - Page 30

30 Introduction Documentation Your computer’s features and specifications Certain computer chassis are designed to accommodate all possible configurations for an entire product Series. Your select model may not have all the features and specifications corresponding to all of the icons or switches shown on the computer chassis, unless you have selected all those features. This information applies to all the features and icons described in this guide. Below are examples of some of the many possible icons used on your computer: (Sample Illustration) System icons Documentation The following d..

Setting up a work environment - Page 31

31 Chapter 1 Getting Started This chapter provides tips for using your computer effectively, summarizes how to connect components, and explains what to do the first time you use your computer. Please read the safety instruction information on the Quick Start document (that shipped with your computer) carefully and make sure you fully understand the instructions before you attempt to use your computer in order to avoid potential hazards that could cause bodily injury, property damage, or damage the computer. Selecting a place to work Your computer is portable and designed to be used in a var..

Keeping yourself comfortable - Page 32

32 Getting Started Selecting a place to work ❖ Equipment that generates a strong electromagnetic field, such as stereo speakers (other than speakers that are connected to the computer) or speakerphones. ❖ Rapid changes in temperature or humidity and sources of temperature change such as air conditioner vents or heaters. ❖ Extreme heat, cold, or humidity. ❖ Liquids and corrosive chemicals. Keeping yourself comfortable This section provides information for setting up your work environment and tips for working comfortably throughout the day. Computer user comfort recommendations Good W..

Using the notebook with an external keyboard, - Page 33

33 Getting Started Selecting a place to work ❖ When typing, keep your wrists straight and try not to rest your wrists on the notebook. Support your arms on your forearm area. The forearms can be supported by the chair arm supports or the desk surface. ❖ The notebook display should be tilted so that the image on the screen is clear. ❖ Avoid glare: position the notebook so that light sources (lamps or windows) do not shine or reflect directly into your eyes. Place the notebook display away from bright light sources or reduce the light intensity from windows by using blinds. Glare on the..

Selecting a place to work - Page 34

34 Getting Started Selecting a place to work ❖ When using a notebook for long hours, it may be more comfortable to dock the notebook and use an external keyboard, mouse and monitor. ❖ The keyboard and mouse (or trackball) should be close to your elbow level. ❖ The mouse should be next to the keyboard to avoid a reach. If you have to reach, the arm should be supported in the forearm area by the desk surface or the chair arm supports. ❖ Alternative keyboards, such as the split curved keyboard, may improve shoulder and arm comfort. ❖ Select a mouse that is comfortable for you to use...

Taking breaks and varying tasks - Page 35

35 Getting Started Selecting a place to work Taking breaks and varying tasks ❖ Change the way you work so that you are not stuck in the same posture for long periods of time. Some people find it comfortable to occasionally stand while using the notebook. To do this properly, the notebook needs to be on an elevated surface. Make sure you follow the Good Working Posture points mentioned above while working. ❖ Take short, strategically spaced rest breaks to avoid eye strain and body fatigue. For example, stand up and walk around or stretch for a few minutes every hour. ❖ Taking regular b..

Selecting a place to work - Page 36

36 Getting Started Selecting a place to work Seeking additional help Follow the advice from your employer’s company health and safety staff. Contact them if you need assistance making adjustment to your workstation or adjusting the lighting. Again, if you experience persistent or recurrent pain, ache, numbness, burning, or stiffness you should promptly see a qualified health care provider. These sensations may be caused by serious medical conditions that can be treated. For more specific recommendations on the safety and comfort of your computer environment, customers in the United States..

Selecting a place to work - Page 37

37 Getting Started Selecting a place to work Precautions Your computer is designed to provide optimum safety and ease of use, and to withstand the rigors of travel. You should observe certain precautions to further reduce the risk of personal injury or damage to the computer. ❖ Avoid prolonged physical contact with the underside or surface of the computer. Never allow any liquids to spill into any part of your computer, and never expose the computer to rain, water, seawater or moisture. Exposure to liquid or moisture can cause electric shock or fire, resulting in damage or serious injury...

Selecting a place to work - Page 38

38 Getting Started Selecting a place to work Consider using a hard computer insulating pad or similarly suitable hard insulating material when using a computer on your lap. Never place a heavy object on the computer and be careful not to drop a heavy object onto the computer. It could damage the computer or cause system failure. ❖ Never turn off the computer if a drive light indicates a drive is active. Turning off the computer while it is reading from or writing to a disk/disc or flash media may damage the disk/disc or flash media, the drive, or both. ❖ Keep the computer and disks away..

Important information on your computer’s - Page 39

39 Getting Started Setting up your computer Important information on your computer’s cooling fan Your computer may have a CPU cooling fan that cools the CPU by drawing outside air into the computer. Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet (even if your computer is in Sleep mode). In this condition, observe the following: ❖ Never cover your computer or AC adaptor with any object. ❖ Never place your computer or AC adaptor near a heat source,..

“Connecting to a power source” - Page 40

40 Getting Started Adding memory To use external power or to charge the battery you must attach the AC adaptor. See “Connecting to a power source” on page 40 . Please handle your computer carefully to avoid scratching or damaging the surface. Adding memory Toshiba will not be responsible for any product damage, data loss, service or part replacement made necessary by improper installation of a memory module. Connecting to a power source Your computer requires power to operate. Use the power cord/cable and AC adaptor to connect the computer to a live electrical outlet, or to charge the c..

Connecting to a power source - Page 41

41 Getting Started Connecting to a power source To connect AC power to the computer: 1 Connect the power cord/cable to the AC adaptor. California Prop 65 Warning This product contains chemicals, including lead, known to the State of California to cause cancer and birth defects or other reproductive harm. Wash hands after handling . 2 Plug the AC adaptor cord into the DC-IN on the side of the computer. To locate your DC-IN port, please refer to your Quick Start document. 3 Connect the power cord/cable to a live electrical outlet. The AC power light on the indicator panel glows white. Never a..

“Exploring Your Computer’s Features” on - Page 42

42 Getting Started Charging the main battery Charging the main battery The computer’s battery may not be accessible by the user. Before using the battery to power the computer, you must charge the it. To charge the battery, leave the computer plugged into an AC power source with the computer turned off until the battery light glows white. After that, the battery will be completely charged and ready to power the computer. Battery life and charge time may vary depending on the applications power management settings, and features used. Using the computer for the first time The computer is no..

Using the computer for the first time - Page 43

43 Getting Started Using the computer for the first time When you turn on the computer for the first time, do not turn off the power again until the operating system has loaded completely. Using the Start menu Click or touch the Start ( ) button in the lower-left corner of the Desktop or press the Windows ( ) key to open the Start menu. Here you can perform various commands, including basic tasks like turning off the power and advanced PC settings. (Sample Image) Start menu You can use the Start menu button to: ❖ Change the Current User ❖ Select an app ❖ Find a file on the local drive..

Registering your computer with Toshiba - Page 44

44 Getting Started Registering your computer with Toshiba Registering your computer with Toshiba Product registration is strongly recommended, and allows Toshiba to send you periodic updates, announcements, and special offers applicable to your Product. Product registration can be completed by visiting the Toshiba Web site at register.toshiba.com . Type in the requested information and complete the registration process. Failure to complete Product Registration will not diminish your rights under the Toshiba Standard Limited Warranty. To register online, an Internet connection is required. T..

To Restart your computer - Page 45

45 Getting Started To Restart your computer 3 Highlight Shut down while holding the SHIFT key, and then click or touch the Shut down option in the pop-up window. The computer closes all open applications, shuts down the operating system, and then turns off. To perform a Full Shutdown: 1 In the Search field, type SHUTDOWN /S /T 00 . 2 Click or touch the SHUTDOWN /S /T 00 option in the results list. The device closes all open applications, shuts down the operating system, and then turns off. To Restart your computer 1 Click or touch the Start ( ) button in the lower-left corner of the Desktop..

Adding optional external devices - Page 46

46 Getting Started Adding optional external devices 2 Click or touch the Power ( ) icon in the Start menu. (Sample Image) Sleep 3 Highlight, and then click or touch the Sleep option. Sleep mode saves the current state of the computer to memory so that, when you restart the computer, you can continue working from where you left off. Adding optional external devices Before adding external devices, Toshiba recommends setting up your software. See “Initial setup” on page 42 . After starting your computer for the first time you may want to: ❖ Connect external devices (see “Connecting an ..

Creating a recovery drive using Toshiba - Page 47

47 Getting Started Recovering the Internal Storage Drive A recovery image of your computer is stored on the internal storage drive, and the image can be restored by running the recovery utilities directly from your internal storage drive as described in the sections below. However, it is strongly recommended that you create a recovery drive (USB flash). If the recovery files on your internal storage drive become corrupted or are deleted, you can restore your system from the recovery drive. Also, if your original internal storage drive fails, you can restore your system to a new internal sto..

Recovering the Internal Storage Drive - Page 48

48 Getting Started Recovering the Internal Storage Drive When you create a recovery drive (USB flash), only the operating system files and drivers originally shipped with the computer are backed up to the USB flash drive and can be restored from this drive. Any files that you created are not backed up on the recovery drive. You will need to separately back up the files you created; for more information, see “Backing up your work” on page 72 . To create a recovery drive: 1 Connect a USB flash drive to your computer. 2 In the Search field, type Recovery Media Creator . 3 Click or touch Re..

Recovering the Internal Storage Drive - Page 49

49 Getting Started Recovering the Internal Storage Drive 7 Click or touch OK to finish. 8 Click or touch Close to close the Recovery Media Creator. A message appears asking, “Would you like to free up drive space by deleting the HDD recovery data?” 9 Click or touch OK to delete the HDD recovery data, or Cancel to abort the process without deleting the HDD recovery data. 10 If you selected OK in step 9 to delete the HDD data, a message appears warning, “If you remove the HDD recovery data, you will not be able to create the System Recovery media again. Are you sure you want to continue..

Restoring from recovery media created by - Page 50

50 Getting Started Recovering the Internal Storage Drive Restoring from recovery media created by Toshiba Recovery Media Creator The recovery process deletes information stored on the internal storage drive. Be sure to save your work to external media before executing the recovery (see “Backing up your work” on page 72 ). During the recovery process your computer must be connected to an external power source via the AC adaptor. If you have created a recovery drive for your system, you can restore your system from this drive, if necessary. For example, if your original internal storage d..

Recovering from the Internal Storage Drive - Page 51

51 Getting Started Recovering the Internal Storage Drive 5 Click or touch Yes to continue. The Selecting a process screen appears. 6 Choose the desired option, and then click or touch Next . Recovering from the Internal Storage Drive 1 Make sure your computer is turned off; see “To Shut down your computer” on page 44 . 2 Turn on your computer while pressing the ( ) key on the keyboard. The Boot menu displays. 3 Click or touch HDD Recovery . The recovery process deletes information stored on the internal storage drive. Be sure to save your work to external media before executing the reco..

(Sample Image) Update & security window - Page 52

52 Getting Started Recovering the Internal Storage Drive Reset your PC The Reset process allows you to choose to keep your files or remove them, and then reinstall Windows. Toshiba does not guarantee successful data backup. Be sure to save your work to external media before executing the recovery. See “Backing up your work” on page 72 . During the Reset process your computer must be connected to an external power source via the AC adaptor. 1 Click or touch the Start ( ) button in the lower-left corner of the Desktop or press the Windows ( ) key. The Start menu opens. 2 Click or touch Se..

(Sample Image) Choose an option window - Page 53

53 Getting Started Recovering the Internal Storage Drive 5 Click or touch the Get started button. (Sample Image) Choose an option window 6 In the Choose an option window, select one of the following options: ❖ Keep my files —Removes apps and settings, but keeps your personal files. Removing files and cleaning the drive may delete all data on the drive. Be sure to create recovery media and back up your data to external media before erasing the internal storage drive. ❖ Remove everything —Removes all of your personal files, apps, and settings, or removes all files and wipes clean the ..

(Sample Image) TOSHIBA Application Installer window - Page 54

54 Getting Started Recovering the Internal Storage Drive Installing drivers and applications The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. You must have an Internet connection to reinstall applications. To reinstall drivers and applications: 1 In the Search field, type TOSHIBA Application Installer . 2 Click or touch TOSHIBA Application Installer . A message may appear asking you to allow this app to make changes to your PC. 3 Click or touch the Yes button. The TOSHIBA Application Installer window appe..

(Sample Illustration) TOSHIBA AccuPoint II and buttons - Page 55

55 Getting Started Using the TOSHIBA Dual Pointing Device Using the TOSHIBA Dual Pointing Device (Sample Illustration) TOSHIBA AccuPoint II and buttons AccuPoint II pointing device —Moves the cursor and selects items on the screen. To move the cursor, gently push the pointing device in the direction you want the cursor to move. Pushing harder on the pointing device moves the cursor faster. AccuPoint II Primary button —Performs the same function as the left button on a mouse. When a step instructs you to click or choose an item, move the cursor to the item, then press and release the pri..

(Sample Illustration) - Page 56

56 Getting Started Using the touchpad ❖ Scroll through a document or information ❖ Zoom in for a close-up view ❖ Zoom out to see more information at once (Sample Illustration) The touchpad and associated control buttons Refer to the table below for specific instructions on performing each operation. The pointer is the icon (usually an arrow) that moves on the screen when you slide your finger across the touchpad or move a mouse connected to your computer. To: Do the following: Example: Move the on-screen pointer Slide your finger across the touchpad in the direction you want to move t..

Using the touchpad - Page 57

57 Getting Started Using the touchpad Select an item 1 Move the pointer to the item you want to select. 2 Do one of the following: ❖ Tap the touchpad once OR ❖ Press and release the primary (left-hand) control button (Sample Illustration) Tap once to select Open or activate an item 1 Move the pointer to the item you want to open/activate. 2 Do one of the following: ❖ Tap the touchpad twice in rapid succession OR ❖ Press and release the primary control button twice in rapid succession (Sample Illustration) Tap twice to open Right-click an item 1 Move the pointer to the item you want ..

Adjusting touchpad settings - Page 58

58 Getting Started Using the touchpad Adjusting touchpad settings While you are typing, the on-screen pointer may seem to move or jump around “by itself” to random locations on the screen. The on-screen pointer may also seem to automatically select text, click buttons, and activate other user interface elements. For help with these problems, try one or more of the following: ❖ Try adjusting your typing technique to avoid accidental contact with the touchpad. You may be inadvertently brushing the touchpad with the heel of your hand as you type. Also, accidental light touches or taps on..

Disabling or enabling the touchpad - Page 59

59 Getting Started Using the touchpad ❖ Temporarily disable the touchpad, so that it does not respond to touch or button presses while you type. See “Disabling or enabling the touchpad” on page 59 . ❖ Adjust the sensitivity of the touchpad, so that it is less responsive to accidental light taps and lighter finger pressure. Touchpad setting options vary by computer model. The touchpad settings are accessible through the Mouse Properties option of the Windows Control Panel. For more information, please visit support.toshiba.com . Disabling or enabling the touchpad The touchpad is enab..

(Sample Illustration) Video ports on side of computer - Page 60

60 Getting Started Using external display devices Using external display devices Your computer comes with a built-in display, however you can also connect the following types of external display devices to the video ports described below: To locate your HDMI Out port* and RGB (monitor) port*, please refer to your Quick Start document. ❖ A HDMI-compatible television or external display device via the HDMI Out port* ❖ An external monitor or projector via the RGB (monitor) port* (Sample Illustration) Video ports on side of computer Selecting video cables To connect a device to the HDMI Out..

Connecting an external monitor or projector - Page 61

61 Getting Started Using external display devices Connecting an external monitor or projector You can easily attach an external monitor or projector to your computer if you need a larger screen. To do this: 1 Read the directions that came with the monitor to see if you first need to install new software. 2 Connect the monitor’s video cable to the RGB (monitor) port on the side of the computer. 3 Connect the device’s power cable to a live electrical outlet. 4 Turn on the external device. Your computer will automatically detect the external display device. You can change the display setti..

Adjusting the quality of the external display - Page 62

62 Getting Started Customizing your computer’s settings ❖ Second screen only (Sample Image) Display options window 2 Select the desired display setting. 3 Press ENTER to activate your selection. Press the Windows ( ) + P keys to navigate through the options without activating a selection. Press ENTER to activate a selection. Adjusting the quality of the external display To obtain the best picture quality from your television (or other video display device), you may need to adjust the video settings. See the video device documentation for additional configuration steps. Customizing your ..

Caring for your computer - Page 63

63 Getting Started Caring for your computer Refer to your operating system documentation or Help and Support for details. You may also wish to customize your power usage settings. For more information, see “Power Plans” on page 81 . There are additional custom settings you can choose. See “Utilities” on page 100 . Caring for your computer This section gives tips on cleaning and moving your computer. For information about taking care of your computer’s battery, see “Taking care of your battery” on page 83 . Please handle your computer carefully to avoid scratching or damaging t..

(Sample Illustration) Computer lock cable - Page 64

64 Getting Started Caring for your computer Using a computer lock You may want to secure your computer to a heavy object such as your desk. The easiest way to do this is to purchase an optional computer lock cable. For more information on purchasing a cable lock, visit accessories.toshiba.com . (Sample Illustration) Computer lock cable To secure the computer: 1 Wrap the cable through or around some part of a heavy object. Make sure there is no way for a potential thief to slip the cable off the object. 2 Pass the locking end through the loop. 3 Insert the cable’s locking end into the secu..

“Saving your work” on page 72 - Page 65

65 Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the computer’s temporary memory until you save it to the internal storage drive. If the network you are using goes down and you must restart your computer to reconnect, or your battery runs out of charge while you are working, you will lose all work since you last saved. See “Saving your work” on page 72 for further information. HINT: Some programs have an automatic save feature that can be act..

Learning the Basics - Page 66

66 Learning the Basics Computing tips ❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. It is easy to put off backing up because it takes time. However, if your internal storage drive suddenly fails, you will lose all the data on it unless you have a separate backup copy. For more information, see “Data and system configuration backup in the Windows operating system” on page 153 . ❖ Use Error-checking and Disk Defragmenter regularly to check and optimize disk space and improve performance. ❖ Scan all new file..

(Sample Illustration) Keyboard - Page 67

67 Learning the Basics Using the keyboard Using the keyboard Your computer’s keyboard contains character keys, control keys, function keys, and special Windows keys. (Sample Illustration) Keyboard Function keys The function keys (not to be confused with the FN key) are the 12 keys at the top of the keyboard. (Sample Illustration) Function keys F1 through F12 are called function keys because they execute programmed functions when pressed. Used in combination with the FN key, function keys marked with icons execute specific functions on the computer. For example, the FN + ( ) keys turns the..

(Sample Illustration) Numeric and cursor control overlay - Page 68

68 Learning the Basics Using the keyboard Overlay keys The keys with gray numbers and symbols on the front of them form the numeric and cursor overlay. This overlay lets you enter numeric data or control the cursor as you would using the 10-key keypad on a desktop computer’s keyboard. (Sample Illustration) Numeric and cursor control overlay Using the overlay to type numeric data The keys with the numbers on their right front are the numeric overlay keys. To turn the numeric overlay on, press FN and ( simultaneously. A Toast notification pops up to indicate the state of the function, when ..

Learning the Basics - Page 69

69 Learning the Basics Touch screen Backlit keyboard (Available on certain models.) Your keyboard may have a backlight illumination feature. If the keyboard backlight setting is set to Timer, the backlight turns on when you type on the keyboard and turns off after a certain interval when you stop typing. You can modify the time-out interval or change the keyboard backlight setting to Always On or Always Off. Touch screen (Available on certain models.) Your computer may come with a touch screen, enabling direct interaction with displayed apps and programs through simple or multi-touch gestur..

Learning the Basics - Page 70

70 Learning the Basics Mouse properties Swipe or slide —To swipe or slide, quickly move your finger across the surface of the screen without pausing. For example, swipe your finger to the left from the right edge of the screen to display the current Notifications. Double-tap —Tap quickly twice to zoom in. For example, double-tap a section of a Web page to zoom in on that section. Double-tap again to zoom out. Zoom out —Place and pinch two fingers together to zoom out. (Applicable to apps that support this function.) Zoom in —Place and spread two fingers apart to zoom in. (Applicable..

“Using the Start menu” on - Page 71

71 Learning the Basics Starting an app 4 Click or touch Mouse & touchpad in the left pane of the window. The Mouse screen appears. 5 Make the desired changes to the Mouse settings. 6 Click or touch Close ( ) to save the changes and close the window. Starting an app To start an app, click or touch the Start ( ) button in the lower-left corner of the Desktop or press the Windows ( ) key. The Most used list on the left side of the Start screen displays the apps most often used on your computer. Click or touch the All apps ( ) icon to display a list of all apps installed on your computer. T..

Learning the Basics - Page 72

72 Learning the Basics Saving your work Saving your work Before you turn off the computer using the Shut down command, save your work on the internal storage drive, external media, flash media, or optical disc. This is one of the most important rules of computing. Many applications offer a feature that saves documents at regular intervals. Check your program’s documentation to see if it has an automatic save feature. Backing up your work Back up all the files you create in case something happens to your computer. You can back up your files to different types of media such as USB Flash, op..

Toshiba’s energy-saver design - Page 73

73 Chapter 3 Mobile Computing This chapter covers all aspects of using your computer while traveling. Toshiba’s energy-saver design Your computer enters a low-power suspension mode when it is not being used, thereby conserving energy and saving money in the process. It has a number of other features that enhance its energy efficiency. Many of these energy-saving features have been preset by Toshiba. We recommend you leave these features active, allowing your computer to operate at its maximum energy efficiency, so that you can use it for longer periods while traveling. Running the compute..

“Maintaining your battery” on page 84 - Page 74

74 Mobile Computing Running the computer on battery power Battery Notice Battery life rating is for comparison purposes only, and does not indicate the battery life that will be obtained by any individual user. Actual battery life may vary considerably from specifications depending on product model, configuration, applications, power management settings and features utilized, as well as the natural performance variations produced by the design of individual components. The battery life rating is only achieved on the select models and configurations tested by Toshiba under the specific test ..

accessories.toshiba.com - Page 75

75 Mobile Computing Charging batteries The RTC battery powers the RTC memory that stores your system configuration settings and the current time and date information. It maintains this information for up to a month while the computer is turned off. TECHNICAL NOTE: Depending on your system, the RTC battery may only charge while the computer is turned on. Power management Your computer ships with the power management options preset to a configuration that will provide the most stable operating environment and optimum system performance for both AC power and battery modes. Changes to these set..

“Backing up your work” on page 72 - Page 76

76 Mobile Computing Charging batteries TECHNICAL NOTE: The recharging of the battery may not occur when your computer is using all of the power provided by the AC adaptor to run applications, features, and devices. Your computer's Power Options utility can be used to select a power level setting that reduces the power required for system operation and will allow the battery to recharge. The battery may not start charging immediately under the following conditions: ❖ The battery is extremely hot or cold. To ensure that the battery charges to its full capacity, wait until it reaches room te..

Monitoring battery power - Page 77

77 Mobile Computing Monitoring battery power Depending on your system, the RTC battery may only charge while the computer is turned on. To recharge the RTC battery, plug the computer into a live electrical outlet and leave the computer powered on for 24 hours. It is seldom necessary to charge the RTC battery because it charges while the computer is on. If the RTC battery is low, the real-time clock and calendar may display the incorrect time and date or stop working. When the RTC battery is completely discharged, a warning prompts you to reset the real-time clock. The computer can be used w..

(Sample Illustration) Power and battery light locations - Page 78

78 Mobile Computing Monitoring battery power HINT: Be careful not to confuse the AC power light/ Battery light ( ) and the power button ( ) light. When the AC power light/Battery light or power button light flashes amber, it indicates that the system is suspended (using the Windows operating system Sleep command). (Sample Illustration) Power and battery light locations Determining remaining battery power Wait a few moments after turning on the computer before trying to monitor the remaining battery power. The computer needs this time to check the battery’s remaining capacity and perform i..

What to do when the main battery runs low - Page 79

79 Mobile Computing Monitoring battery power TECHNICAL NOTE: The computer drains the battery faster at low temperatures. Check your remaining charge frequently if you are working in temperatures below 50 degrees Fahrenheit. The computer calculates the remaining battery charge based on your current rate of power use and other factors such as the age of the battery. What to do when the main battery runs low When the main battery runs low you can plug the computer into an external power source and recharge the main battery, or save your work and shut down your computer. Setting battery notific..

(Sample Image) Advanced settings tab of Power Options - Page 80

80 Mobile Computing Monitoring battery power (Sample Image) Advanced settings tab of Power Options screen 6 Configure the alarm settings to suit your needs. 7 Click or touch OK . Conserving battery power How long a fully charged battery pack lasts when you are using the computer depends on a number of factors, such as: ❖ How the computer is configured ❖ How much you use the internal storage drive, optical disc drive, or other optional devices ❖ Where you are working, since operating time decreases at low temperatures There are various ways in which you can conserve power and extend th..

(Sample Image) Windows Power Options window - Page 81

81 Mobile Computing Monitoring battery power Microsoft has combined these options into preset Power Plans. Using one of these power plans lets you choose between maximum power savings and peak system performance. You may also set individual power-saving options to suit your own needs. The following sections describe how to choose a Power Plan and discuss each power-saving option. Power Plans You can choose a predefined Power Plan or select your own combination of power options. To do this: 1 Click or touch the Battery ( ) icon in the notification area. 2 Click or touch Power & sleep set..

Using the eco power plan - Page 82

82 Mobile Computing Using the eco power plan To edit a plan or to edit advanced settings, continue to the following steps. 6 Click or touch Change plan settings under the selected power option to choose the plan you wish to edit. This screen allows you to change basic settings. 7 Click or touch Change advanced power settings to access settings for battery notification levels, internal storage drive power save time, etc. You can click or touch the plus signs to expand each item and to see what settings are available for each item. 8 Click or touch OK to save the plan changes you have perform..

Changing the main battery - Page 83

83 Mobile Computing Changing the main battery Changing the main battery The computer’s battery may not be accessible by the user. When your main battery has run out of power, plug in the AC adaptor. If you find that a new battery is needed, contact the location where you purchased the computer for more information on replacing the battery. Toshiba will not be responsible for any product damage, data loss, service, or part replacement made necessary by improper installation of a new battery. If the computer is leaking or its case is cracked, put on protective gloves to handle it. Taking ca..

Disposing of your computer - Page 84

84 Mobile Computing Disposing of your computer Maintaining your battery Fully discharging your battery pack will allow better accuracy of the battery meter. To fully discharge your battery, periodically disconnect the device from a power source and operate it on battery power until the battery fully discharges. Disposing of your computer Never attempt to dispose of a computer by burning or by throwing it into a fire, and never allow exposure to a heating apparatus (e.g., microwave oven). Heat can cause a computer to explode and/or release caustic liquid, both which may possibly cause seriou..

Mobile Computing - Page 85

85 Mobile Computing Traveling tips TECHNICAL NOTE: When traveling by air, you may be required to pass your computer through airport security equipment. The X-ray equipment will not harm your computer. Before using your computer aboard an aircraft, make sure the Wireless antenna is OFF (Airplane mode is ON) if your computer has wireless LAN capability. To enable or disable wireless communication, use the FN + ( ) keys. For more information see “TOSHIBA Function Keys” on page 161 . NOTE NOTE

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Exploring the desktop - Page 86

86 Chapter 4 Exploring Your Computer’s Features In this chapter, you will explore some of the special features of your computer. Exploring the desktop You can use its features to start applications, find documents, set up system components, and perform most other computing tasks. HINT: The illustrated examples in this guide may appear slightly different from the screens displayed by your system. The differences are not significant and do not indicate any change in the functionality of your system.

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(Sample Image) Windows Desktop screen - Page 87

87 Exploring Your Computer’s Features Exploring the desktop Finding your way around the desktop Your computer’s desktop includes several standard features: icons, Start button, taskbar, notification area, notifications, and background pattern. (Sample Image) Windows Desktop screen Icons An icon represents a folder, file, or program that can be quickly activated by double-clicking or touching the icon. You can create a new desktop icon for any folder, file, or program by dragging the element’s icon from its location in a window to the desktop area. You may see various icons displayed o..

Exploring Your Computer’s Features - Page 88

88 Exploring Your Computer’s Features Exploring the desktop ❖ TECHNICAL NOTE: If you delete a large number of files or very large files from the internal storage drive, there may be insufficient space available in the Recycle Bin to hold these files. In this case, Windows will prompt you to either permanently delete the file(s) or cancel the deletion. ❖ If you delete a file (of any size) from an external media or flash media, it does not go into the Recycle Bin. The file is permanently deleted. ❖ Permanently deleted files cannot be recovered from the Recycle Bin. For more informatio..

(Sample Image) Task view - managing multiple desktops - Page 89

89 Exploring Your Computer’s Features Exploring the desktop ❖ Access Toshiba Utilities ❖ Use the Search function ❖ Shut down the computer For more information, see “Using the Start menu” on page 43 and “Starting an app” on page 71 . Task view The Task view ( ) icon tiles the currently open windows and desktops so that they are visible at one time and allows you to manage multiple desktops. Adding desktops After clicking or touching the Task view ( ) icon, you can add, close, or switch between desktops. Click or touch a desktop thumbnail at the bottom of the screen to select ..

Exploring Your Computer’s Features - Page 90

90 Exploring Your Computer’s Features Exploring the desktop App tiles The app tiles can be accessed and launched from the Start menu. Typical app tiles are the Calendar tile and Mail tile, as well as tiles representing all other applications downloaded to your system. Taskbar Each time you open a program, an icon associated with that program appears on the taskbar. With some programs, an icon appears on the taskbar for each document or window you open. You can use these icons to quickly switch between the programs or windows. To make a program or window the currently active one, click or ..

Exploring Your Computer’s Features - Page 91

91 Exploring Your Computer’s Features Windows Store Badge notifications —A specialized type of tile notification (shown on the Start menu tile) using symbols to indicate the number of applications that have updates available or the status of a running application. Raw notifications —These run a background task on behalf of an application while that application is not running in order to make available the latest content, such as an online newspaper. Windows Store Although many applications will be pre-installed or built-in to your computer, you will also have the ability to download m..

Exploring Your Computer’s Features - Page 92

92 Exploring Your Computer’s Features Setting up for communications 2 Click or touch Settings ( ) in the Start menu. 3 Select Network & Internet ( ) in the Settings window. The Network & Internet window allows you to choose from several options in the left pane of the window: ❖ Wi-Fi ❖ Airplane mode ❖ Data usage ❖ VPN ❖ Dial-up ❖ Proxy ❖ Ethernet 4 To set up your Wi-Fi connection, select Wi-Fi . 5 Select your network. 6 Select the Connect automatically checkbox to automatically connect to the selected network on startup. 7 Click or touch Connect . 8 Enter the network..

Exploring Your Computer’s Features - Page 93

93 Exploring Your Computer’s Features Exploring audio features Connecting your computer to a network You can connect your computer to a network to increase its capabilities and functionality. Accessing a network For specific information about connecting to the network, consult your network administrator. Many hotels, airports, and offices offer Wi-Fi access. Exploring audio features You can only plug one external audio device (i.e. headphones or microphone) into the available headphone/microphone jack. You can use your computer to record sounds using the computer’s internal microphone(s..

Using external speakers or headphones - Page 94

94 Exploring Your Computer’s Features Exploring audio features 3 Click or touch Voice Recorder . (Sample Image) Voice Recorder screen 4 Speak normally into the microphone. 5 When you have finished recording, click or touch the Stop Recording button. Your recording file is created and automatically saved for you. Using external speakers or headphones Before putting on headphones to listen, turn the volume down. Do not set the volume too high when using headphones. Continuous exposure to loud sound can harm your hearing. You can only plug one external audio device (i.e. headphones or microp..

Exploring Your Computer’s Features - Page 95

95 Exploring Your Computer’s Features Using the Web Camera TECHNICAL NOTE: When using amplified speakers, use speakers that require an external power source. Other types of speakers will be inadequate to produce sound from the computer. To play back sound files through external speakers or headphones: 1 Locate the headphone/microphone jack on the computer. 2 Using any necessary adapters, plug the cable from the headphones or external speakers into the headphone/microphone jack. The headphone/microphone jack requires a 16-ohm stereo mini connector. To adjust the volume: ❖ For external sp..

(Sample Illustration) Smart Card slot on side of computer - Page 96

96 Exploring Your Computer’s Features Using the Smart Card Slot Using the Smart Card Slot (Available on certain models.) To locate your Smart Card slot please refer to your Quick Start document. Your computer may include a Smart Card slot. This allows you to use a Smart Card for added security purposes. There are several different Smart Cards available for purchase as well as the software application needed. Visit your local electronics store or check the Web for other sources. (Sample Illustration) Smart Card slot on side of computer Using the Memory card reader The Memory card reader su..

(Sample Illustration) Inserting memory media - Page 97

97 Exploring Your Computer’s Features Using the Memory card reader Inserting memory media To locate your Memory card reader, please refer to your Quick Start document. The following instructions apply to all types of supported media devices. 1 Turn the media so that the contacts (metal areas) are face down. 2 Push the media into the adapter until it stops. (Sample Illustration) Inserting memory media When inserting memory media, do not touch the metal contacts. You could expose the storage area to static electricity, which can destroy data. Always remove memory media when not in use. Remo..

(Sample Illustration) Removing memory media - Page 98

98 Exploring Your Computer’s Features Using the Expansion port If the computer has a spring-loaded adapter slot, see step 3 ; otherwise, skip to step 4 . 3 Gently press the card inward to release it. The card pops out slightly. 4 Grasp the card and pull it straight out. (Sample Illustration) Removing memory media Do not remove memory media while data is being written or read. Even when the Windows message “copying...” disappears, writing to the media might still be in progress and your data could be destroyed. Using the Expansion port (Available on certain models.) To locate your Expa..

Exploring Your Computer’s Features - Page 99

99 Exploring Your Computer’s Features Using the Expansion port To achieve a proper connection between your computer and the Port Replicator, your computer must be properly aligned with the Port Replicator. For more information, consult the user’s manual that came with your Port Replicator, or visit support.toshiba.com . On some computer models, you can attach an extended life battery to the expansion port. To find expansion devices compatible with your computer model, please visit accessories.toshiba.com .

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Chapter 5 - Page 100

100 Chapter 5 Utilities Your computer includes several utilities designed to help you to reconfigure your system to best meet your individual needs. Together, these allow you to ascertain certain system details, set additional options, or change default options. These utilities are described in this chapter. The utilities described in this chapter, and the icons shown in the sample images are applicable only if the related utility is available on your system. ❖ eco Utility ❖ Supervisor password ❖ User password ❖ System Settings ❖ Sleep Utilities ❖ TOSHIBA Recovery Media Creator ..

(Sample Image) eco Utility window - Page 101

101 Utilities eco Utility eco Utility The eco Utility monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. To access the eco Utility: 1 In the Search field, type eco Utility . 2 Click or touch eco Utility ( ). The eco Utility window appears. (Sample Image) eco Utility window 3 To activate the eco power plan, select eco Mode on the left side. 4 Slide the eco Mode switch to the On position to enable eco Mode. 5 Click or touch Close . For more information on the eco power plan and utility, click or touch the Help b..

Using a supervisor password - Page 102

102 Utilities Password Utility Password Utility Setting a password lets you walk away from your computer while providing additional protection for your files. When you set a password, you must enter the password before you can work on your computer again. TOSHIBA supports different types of passwords on your computer: ❖ A supervisor password—Prohibits unauthorized users from accessing certain functions such as System Settings. This is useful if more than one person uses the computer. ❖ A user password—Prevents unauthorized users from starting the computer. When setting up passwords,..

(Sample Image) Supervisor Password tab - Page 103

103 Utilities Password Utility To set a supervisor password: 1 In the Search field, type Password Utility . 2 Click or touch Password Utility ( ). 3 Click or touch Supervisor Password . (Sample Image) Supervisor Password tab 4 Click or touch Set . 5 Enter your password, and then enter it again to verify. 6 Click or touch Set . Under User Policy, this option may or may not ask for password verification. 7 Click or touch OK to save your password as a text file. Password Utility will suggest “memo.txt” for the text file name. If you have saved a password previously, using the same name may..

Deleting a supervisor password - Page 104

104 Utilities Password Utility Deleting a supervisor password To delete a supervisor password: 1 In the Search field, type Password Utility . 2 Click or touch Password Utility ( ). A pop-up screen appears asking for a password. 3 Enter your password, and then click or touch Verify . 4 Click or touch Supervisor Password . 5 Click or touch Delete . An authority verification pop-up screen appears. 6 Click or touch Delete . 7 Enter the password, and then click or touch Verify . 8 Click or touch OK to exit. Using a user password A user password provides power-on password protection. Setting a us..

(Sample Image) User Password tab - Page 105

105 Utilities Password Utility To register a password for the power-on password functions: 1 In the Search field, type Password Utility . 2 Click or touch Password Utility ( ). 3 Click or touch User Password . (Sample Image) User Password tab 4 Click or touch Set . 5 Enter your password, and then enter it again to verify. 6 Click or touch Set . 7 Click or touch OK to save your password as a text file. Password Utility will suggest “memo.txt” for the text file name. If you have saved a password previously, using the same name may overwrite your password text file with the new password. B..

Deleting a user password - Page 106

106 Utilities Password Utility Deleting a user password To cancel the power-on password function: 1 In the Search field, type Password Utility . 2 Click or touch Password Utility ( ). A pop-up screen appears asking for a password. 3 Enter your password, and then click or touch Verify . 4 Click or touch Delete . An authority verification pop-up screen appears. 5 Click or touch Delete . 6 Enter the password, and then click or touch Verify . 7 Click or touch OK to exit.

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(Sample Image) System Settings screen – General tab - Page 107

107 Utilities System Settings System Settings System Settings is the TOSHIBA configuration management tool available through the Windows operating system. To access it: 1 In the Search field, type System Settings . 2 Click or touch System Settings ( ). The System Settings screen appears. (Sample Image) System Settings screen – General tab options The System Settings screen may have the following tabs: ❖ General —Allows you to view the current BIOS version or change certain settings back to their default values ❖ Sleep Utilities —Allows you to enable or disable Sleep and Charge. ..

System Settings - Page 108

108 Utilities System Settings ❖ Boot Options —Allows you to modify boot settings ❖ Panel open/Power on —Allows you to turn on the computer when opening the display panel while the computer is turned off. ❖ Power On By AC —Allows you to turn on the computer by plugging in the AC adaptor. ❖ Keyboard —Allows you to access the wake-on keyboard function, or to configure the function keys ❖ Function Key —Allows you to set options for the notifications from the Function key ❖ USB —Allows you to set USB options ❖ Legacy USB Support —Enables USB device legacy emulation so..

USB Sleep and Charge - Page 109

109 Utilities Sleep Utilities Sleep Utilities This utility displays whether the “USB Sleep and Charge function” is enabled or disabled and shows the position of the USB port that supports the “USB Sleep and Charge function.” 1 In the Search field type System Settings . 2 Click or touch System Settings ( ). 3 Click or touch Sleep Utilities . USB Sleep and Charge Your computer can supply USB bus power (DC 5V) to the USB port even when the computer is in Sleep mode, Hibernation mode or shutdown state (powered off). This function can only be used for the port that supports the USB Sleep..

Sleep Utilities - Page 110

110 Utilities Sleep Utilities ❖ When “USB Sleep and Charge function” is set to Enabled, USB bus power (DC 5V) will be supplied to the compatible port even when the power of the computer is turned OFF. USB bus power (DC 5V) is similarly supplied to the external devices which are connected to the compatible ports. However, some external devices cannot be charged solely by supplying USB bus power (DC 5V). As for the specifications of the external devices, please contact the device manufacturer or check the specifications of the external devices thoroughly before use. ❖ If USB Sleep and..

Enabling/Disabling USB Sleep and Charge - Page 111

111 Utilities Sleep Utilities Metal paper clips or hair pins/clips will generate heat if they come into contact with USB ports. Do not allow USB ports to come into contact with metal products, for example when carrying the computer in your bag. Enabling/Disabling USB Sleep and Charge This utility can be used to enable or disable the USB Sleep and Charge function. To enable this function, select Enabled . To disable this function, toggle the Enabled button to the Disabled position. You can also control whether charging takes place when the computer is running on battery power. To do so, slid..

(Sample Image) Sleep and Charge screen - Page 112

112 Utilities Sleep Utilities (Sample Image) Sleep and Charge screen With certain external devices, the USB Sleep and Charge function may not work no matter which charging mode you select. In those cases, disable USB Sleep and Charge in the utility and turn the computer on to charge the device, or use a different charging device. NOTE

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TOSHIBA Recovery Media Creator - Page 113

113 Utilities TOSHIBA Recovery Media Creator TOSHIBA Recovery Media Creator The TOSHIBA Recovery Media Creator utility enables you to create recovery media that can be used to return your system to its out-of-box state, if necessary. For detailed information on using the utility to create recovery media, see “Creating a recovery drive using Toshiba Recovery Media Creator” on page 47 . Service Station The Service Station helps you keep your new computer running at its best by notifying you when updated software, firmware, documentation or other information is available for your computer...

TOSHIBA Application Installer - Page 114

114 Utilities TOSHIBA Application Installer TOSHIBA Application Installer You must have an Internet connection to reinstall applications. The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. To reinstall drivers and applications: 1 In the Search field, type TOSHIBA Application Installer . 2 Click or touch TOSHIBA Application Installer ( ). The TOSHIBA Application Installer window appears. (Sample Image) TOSHIBA Application Installer selection screen 3 Click or touch the item you want to install. 4 Click or to..

PC Health Monitor - Page 115

115 Utilities PC Health Monitor PC Health Monitor The PC Health Monitor software program monitors device system functions such as power consumption, the cooling system and the 3D Accelerometer (available on certain models). It alerts users to specific system conditions via pop-up messages. It also tracks the usage of the device and related devices and logs service-relevant information on the device's internal storage drive. The collected information includes device operation time and number of actuations or status changes (e.g.: number of power button and FN key combination uses, and AC ada..

(Sample Image) Display Utility screen - Page 116

116 Utilities Display Utility Display Utility The Display Utility allows you to adjust your display settings. To make changes: 1 In the Search field, type Display Utility . 2 Click or touch Display Utility . The Display Utility window appears. (Sample Image) Display Utility screen 3 Click or touch the option you wish to change and follow the on-screen instructions.

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Fingerprint Authentication Utility - Page 117

117 Utilities Fingerprint Authentication Utility Fingerprint Authentication Utility (Available on certain models.) The fingerprint authentication utility can be used to replace the keyboard-based user password authentication system when booting up. The fingerprint authentication utility can also be used for user logon. The user’s fingerprint is read; if the system recognizes the fingerprint, the user is automatically logged on. Fingerprint utility limitations TOSHIBA does not guarantee that the fingerprint utility technology will be completely secure or error-free. TOSHIBA does not guaran..

Fingerprint Authentication Utility - Page 118

118 Utilities Fingerprint Authentication Utility Fingerprint Logon The fingerprint utility enables logon to your computer using fingerprints. During user enrollment, fingerprint samples are saved and associated with the user’s Windows user account. When the user attempts to log on again, the user’s fingerprint is read and compared with the user’s enrolled fingerprints; if the fingerprint is recognized, user logon is completed. The Fast User Switching feature of the Windows operating system is also supported. If user A is logged on and the fingerprint utility verifies the fingerprint o..

(Sample Illustration) Aligning the finger on the reader - Page 119

119 Utilities Fingerprint Authentication Utility ❖ Clean the reader with a lint-free cloth. Do not use detergent to clean the reader. ❖ Avoid the following finger conditions for enrollment or recognition as they may result in fingerprint enrollment errors or a drop in the fingerprint recognition success rate. ❖ Soaked or swollen finger (e.g., after taking bath) ❖ Injured finger ❖ Wet finger ❖ Soiled or oily finger ❖ Extremely dry skin condition on finger Observe the following to improve the fingerprint recognition success rate. ❖ Enroll two or more fingers. ❖ Enroll additi..

Fingerprint Authentication Utility - Page 120

120 Utilities Fingerprint Authentication Utility Fingerprint reader limitations ❖ The fingerprint reader compares and analyzes the unique characteristics in a fingerprint. However, there may be instances where certain users are unable to register their fingerprints due to insufficient unique characteristics in their fingerprints. ❖ A warning message will be displayed when recognition is abnormal or recognition is not successful within a fixed duration. ❖ The recognition success rate may differ from user to user. ❖ TOSHIBA does not guarantee that this fingerprint recognition technolo..

Your program or application stops responding. - Page 121

121 Chapter 6 If Something Goes Wrong Some problems you may encounter when using your computer are relatively easy to identify and solve. Others may require help from your network administrator or the manufacturer of the software program. This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter. Problems that are easy to fix Your program or application stops responding. If you are working in a program that sud..

Problems when you turn on the computer - Page 122

122 If Something Goes Wrong Problems when you turn on the computer 2 Select the program or application you want to close, and then click or touch End Task in the lower right corner. Closing the failed program should allow you to continue working. If it does not, continue with the next step. 3 Close the remaining programs one by one by selecting the program name, then select End Task . Closing all programs should allow you to continue working. If it does not, power off your computer, and then restart it. Problems when you turn on the computer These problems may occur when you turn on the pow..

“Setting battery notifications” on page 79 - Page 123

123 If Something Goes Wrong Problems when you turn on the computer Always save your data even when you are using Sleep mode. If your battery fully discharges, information that has not been saved will be lost. Your computer can be configured to warn you when the battery is running low see “Setting battery notifications” on page 79 . If you are running on battery power, it is recommended that you do not leave the computer in Sleep mode for long periods of time. To charge the battery, leave the computer plugged into a live wall outlet for several hours. For more information see “Charging..

The Windows operating system is not working - Page 124

124 If Something Goes Wrong The Windows operating system is not working The Windows operating system is not working Once you are familiar with your computer and used to the way the operating system responds to your work routine, you can easily detect if the operating system is not working correctly. For example: ❖ The operating system fails to start after the initial startup appears. ❖ The operating system takes a long time to start. ❖ The operating system responds differently from the normal routine. ❖ The screen does not look right. Unless a hardware device has failed, problems us..

The Windows operating system is not working - Page 125

125 If Something Goes Wrong The Windows operating system is not working After Restart, you now have several options: Reset your computer ❖ All of your personal files and apps are removed ❖ Your computer settings are changed back to their defaults For more information, see “Reset your PC” on page 52 . Advanced options Choosing this option presents you with another set of options: System Restore ❖ System Restore allows you to use a Restore point to return the computer to a state at which it was performing properly. Restore points may be created: ❖ When new hardware or software is ..

The Windows operating system is not working - Page 126

126 If Something Goes Wrong The Windows operating system is not working ❖ Enable boot logging Creates a file that lists all the drivers that are installed during startup ❖ Enable Safe Mode Starts Windows with a minimal set of drivers and services. If the computer starts and runs in Safe Mode, you will know the Operating System is most likely working properly and that you should look to third-party applications or drivers for the source of your problem. ❖ Disable driver signature enforcement Allows drivers containing improper signatures to be installed ❖ Disable early-launch anti-mal..

If Something Goes Wrong - Page 127

127 If Something Goes Wrong Power and the batteries Power and the batteries The computer’s battery may not be accessible by the user. Your computer receives its power through the AC adaptor and power cord/cable or from the system batteries. Power problems are interrelated. For example, a faulty AC adaptor or power cord/cable will neither power the computer nor recharge the batteries. Here are some typical problems and how to solve them: The AC power light does not come on when you plug in the AC adaptor and power cord/cable. Make sure the AC adaptor and power cord/cable are firmly plugged..

The battery appears not to power the computer for - Page 128

128 If Something Goes Wrong Keyboard help The battery appears not to power the computer for as long as it usually does. If you frequently repeat shallow charge and discharge, the battery meter may become inaccurate. Let the battery discharge completely, then try charging it again. Check the power options via your Power Plans (see “Power Plans” on page 81 ). Have you added a device that takes its power from the battery? Is your software using the internal storage drive more? Is the display power set to turn off automatically? Was the battery fully charged to begin with? All these conditi..

(Sample Image) Device Manager - Keyboard uninstall - Page 129

129 If Something Goes Wrong Keyboard help Uninstall the keyboard driver You can Uninstall the keyboard driver to allow Windows to automatically reinstall the driver. 1 In the Search field, type Device Manager . 2 Click or touch the Device Manager application. 3 In the “Device Manager” double-click or touch Keyboards . 4 Right-click or touch Standard PS/2 Keyboard and select Uninstall . Do NOT select the “Delete the driver software for this device” box. (Sample Image) Device Manager - Keyboard uninstall 5 After the driver uninstalls, restart your computer, see “To Restart your comp..

Download the latest keyboard driver - Page 130

130 If Something Goes Wrong Keyboard help Download the latest keyboard driver 1 In your Web browser go to http://support.toshiba.com/drivers . 2 Enter your computer’s serial number. 3 Filter your search by Keyboard driver to find and download the Toshiba Function Key driver for your computer. 4 Install the Toshiba Function Key driver. 5 Restart your computer, see “To Restart your computer” on page 45 . Perform a system restore You can perform a system restore to a period in time at which the keyboard was working properly. If no restore points have been previously created then this met..

Disable then enable the touchpad - Page 131

131 If Something Goes Wrong Touchpad help Touchpad help If you are having problems with your touchpad or your touchpad is not working correctly. The information below will help guide you through checking some of the most common causes of touchpad problems. Disable then enable the touchpad Press the FN + ( ) keys to enable/disable the touchpad, or press the Touchpad ON/OFF ( ) button located on the touchpad. For more information. see “Disabling or enabling the touchpad” on page 164 . Install an external mouse Without a touch screen it may be challenging to navigate your way around the op..

(Sample Image) Device Manager - touchpad uninstall - Page 132

132 If Something Goes Wrong Touchpad help Uninstall the touchpad driver You can Uninstall the touchpad driver to allow Windows to automatically reinstall the driver. 1 In the Search field, type Device Manager . 2 Click or touch the Device Manager application. 3 In the “Device Manager” select Mice and other pointing devices . 4 Right-click or touch the device with touchpad in the name and select Uninstall . Do NOT select the “Delete the driver software for this device” box. (Sample Image) Device Manager - touchpad uninstall 5 After the driver uninstalls, restart your computer, see ..

Download the latest touchpad driver - Page 133

133 If Something Goes Wrong Touchpad help Download the latest touchpad driver 1 In your Web browser go to http://support.toshiba.com/drivers . 2 Enter your computer’s serial number. 3 Filter your search by Touchpad driver to find and download the touchpad driver for your computer. In order to determine the correct driver to download, you can look in Device Manager on your computer for the device you wish to update and make note of the device name. See “How to determine the correct drivers to download” on page 151 . 4 Install the touchpad driver. 5 Restart your computer, see “To Rest..

If Something Goes Wrong - Page 134

134 If Something Goes Wrong Display problems Some computers may have an Advanced tab (or similar) to change the touchpad properties. 3 You can now change the configuration settings of your touchpad. Display problems Here are some typical display problems and their solutions: The screen is blank. Display Auto Off may have gone into effect. Press any key to activate the screen. If you are using the built-in screen, make sure the display priority is not set for an external monitor. To do this, press the FN + ( ) keys. If this does not correct the problem, press the FN + ( ) keys again to retur..

Disk or storage drive problems - Page 135

135 If Something Goes Wrong Disk or storage drive problems A message displays saying that there is a problem with your display settings and that the adapter type is incorrect or the current settings do not work with your hardware. Reduce the size of the color palette to one that is supported by the computer’s internal display. To change the display properties: 1 Right-click or touch & hold in a blank area of the Windows desktop. 2 Click or touch Display settings . 3 Scroll down and select Advanced display settings . 4 Use the menu to adjust the display options. The display mode is set..

(Sample Image) Clicking on or touching the drive - Page 136

136 If Something Goes Wrong Disk or storage drive problems 3 Right-click or touch the drive you wish to check. (Sample Image) Clicking on or touching the drive 4 In the pop-up menu, click or touch Properties . The drive’s Properties box appears. 5 Click or touch the Tools tab. 6 Click or touch the Check button. The Error Checking box appears. The system will alert you if you need to scan the drive. 7 Even if you do not need to scan the drive for errors you can scan by clicking or touching Scan drive . Error-checking tests and repairs the storage drive. Your hard disk seems very slow. If y..

Your data files are damaged or corrupted. - Page 137

137 If Something Goes Wrong Web Camera help 4 Click or touch the Optimize button. The system will display the status as it optimizes and defragments the drive. Your data files are damaged or corrupted. Refer to your software documentation for file recovery procedures. Many software packages automatically create backup files. You may also be able to recover lost data using utility software. Consult your network administrator. Some programs run correctly but others do not. This is probably a configuration problem. If a program does not run properly, refer to its documentation and check that t..

(Sample Image) Web Camera driver - uninstall window - Page 138

138 If Something Goes Wrong Web Camera help 4 Right-click or touch Web Camera and select Uninstall . Do NOT select the “Delete the driver software for this device” box. (Sample Image) Web Camera driver - uninstall window 5 After the driver uninstalls, restart your computer, see “To Restart your computer” on page 45 . The driver is then reinstalled automatically. Perform a system restore You can perform a system restore to a period in time at which the Web Camera was working properly. If no restore points have been previously created then this method will not work, see “Saving syst..

Check for problems with third party applications - Page 139

139 If Something Goes Wrong Sound help 4 Select Recommended Restore or Choose a different restore point to restore the system to a point at which your Web Camera was working properly. Check for problems with third party applications Uninstall all other applications that use the Web Camera except the pre-installed camera application. If uninstalling the other applications does not fix the problem, reinstall them. If it does fix the problem, try reinstalling them again to check if the Web Camera continues to work. If it stops working again, the problem may be with that specific third-party ap..

(Sample Image) Speaker Setup window - Page 140

140 If Something Goes Wrong Sound help Check and set default speakers 1 In the Search field, type Change system sounds . 2 Click or touch Change system sounds . 3 Click or touch the Playback tab. 4 Select a playback device. 5 Click or touch the Set Default button. If only one playback device is listed, that device is set as the default automatically. 6 With the default playback device selected, click or touch the Configure button. (Sample Image) Speaker Setup window 7 Click or touch Stereo in the “Audio channels” box. If “Stereo” is not available select any other available option. 8..

(Sample Image) Audio driver - uninstall window - Page 141

141 If Something Goes Wrong Sound help 10 If no sound is heard from all or one of the speakers, or if the configuration type was changed, continue with the speaker setup by clicking or touching Next . Follow the on-screen instructions to complete the speaker setup. Uninstall the audio driver You can Uninstall the audio driver to allow Windows to automatically reinstall the driver. 1 In the Search field, type Device Manager . 2 Click or touch the Device Manager application. 3 Double-click or touch Sound, video and game controllers . 4 Right-click or touch Sound Audio driver and select Uninst..

Download the latest sound driver - Page 142

142 If Something Goes Wrong Sound help 5 After the driver uninstalls, restart your computer, see “To Restart your computer” on page 45 . The driver is then reinstalled automatically. Download the latest sound driver 1 In your Web browser go to http://support.toshiba.com/drivers . 2 Enter your computer’s serial number. 3 Filter your search by Sound driver to find and download the Sound driver for your computer. To determine which device requires a driver, follow the procedure below: a In the Search field, type Device Manager . b Click or touch the Device Manager application. c Select S..

The printer will not print. - Page 143

143 If Something Goes Wrong Printer problems 3 Select the System Restore button on the System protection tab. 4 Select Recommended Restore or Choose a different restore point to restore the system to a point at which your sound system was working properly. Printer problems This section lists some of the most common printer problems. The printer will not print. Check that the printer is connected to a working power outlet, turned on and ready (on line). Check that the printer has plenty of paper. Some printers will not start printing when there are just two or three sheets of paper left in t..

Wireless networking problems - Page 144

144 If Something Goes Wrong Wireless networking problems Wireless networking problems This section provides general troubleshooting tips for networking problems, specifically wireless (Wi-Fi) networking. The terms and concepts used assume a basic understanding of networks, and may be for more advanced users. If you need assistance or if you are not familiar with the terminology, please see Windows Help and Support or contact your computer technician. ❖ If your computer is equipped with an internal Wi-Fi adapter, verify that Airplane mode is OFF (the wireless indicator light will be lit). ..

Connecting to the Internet - Page 145

145 If Something Goes Wrong Connecting to the Internet ❖ Use IPCONFIG to verify that the computer has a useful IP address - one other than the private address of 169.254.xxx.xxx assigned by Windows. 1 In the Search field, type Cmd . 2 Click Command Prompt . 3 Enter IPCONFIG/ALL , and then press ENTER . The IP address for each active network adapter will be displayed. ❖ Connect your computer directly to your router or broadband modem, by plugging a standard CAT5 Ethernet patch cable (sold separately) into your computer's RJ45 Ethernet port. If your connection problem disappears, the prob..

Using a wireless connection - Page 146

146 If Something Goes Wrong Connecting to the Internet Using a wireless connection After you have an ISP and you've connected your hardware by following the ISP's instructions, you might already be connected to the Internet. To find out, open your Web browser and try visiting a Web site. If the Web site doesn't appear, try connecting to a network. Click or touch the Network ( ) icon on the taskbar. Click or touch the network you wish to connect to, and then click or touch Connect . Troubleshooting an Internet connection – Verify network status The appearance of the Network ( ) icon in the..

Troubleshooting an Internet connection – Verify - Page 147

147 If Something Goes Wrong Connecting to the Internet Troubleshooting an Internet connection – Verify hardware Before troubleshooting any problem you are having with connecting to the Internet, verify the following: 1 Make sure all cords/cables are connected, (e.g. modem connection from the wall and connection cables to the router). The modem and router may be combined into one device. 2 Remove the power cord/cable from the modem and the router. 3 Wait approximately 10 seconds, then plug the modem and the router back in. 4 Wait for the modem and router to completely startup before contin..

(Sample Image) Device Manager - Network adapter uninstall - Page 148

148 If Something Goes Wrong Connecting to the Internet Do NOT select the “Delete the driver software for this device” box. (Sample Image) Device Manager - Network adapter uninstall 5 After the driver uninstalls, open the Action menu in Device Manager. 6 Select Scan for hardware changes . 7 After the driver uninstalls, restart your computer, see “To Restart your computer” on page 45 . The driver is then reinstalled automatically. If you are still unable to connect to a wireless network, you may have a hardware issue that will require further troubleshooting. Troubleshooting an Intern..

(Sample Image) Command Prompt window - Page 149

149 If Something Goes Wrong Connecting to the Internet 2 At the command prompt, type ping 127.0.0.1 and press ENTER . 3 If the network adapter and TCP/IP are functioning correctly, you should receive a response that looks similar to the following: (Sample Image) Command Prompt window If you receive an error message at this point, TCP/IP may not be properly installed. To remove and reinstall TCP/IP, perform the following steps: 1 In the command prompt window type netsh int ip reset resetlog.txt (with the spaces as indicated) and press ENTER . (Sample Image) Command Prompt window

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Downloading drivers and updates - Page 150

150 If Something Goes Wrong Downloading drivers and updates When you run this command, it will rewrite the registry keys used for TCP/IP settings and have the same result as removing and reinstalling the protocols. 2 Restart your computer and try connecting to your home network and Internet again. If the computer still does not detect a wireless network, the driver for the network adapter may need to be removed and reinstalled. During this process, the network adapter will be removed, Windows will go through a hardware detection process, and the driver will be reinstalled automatically. Dow..

How to determine the correct drivers to - Page 151

151 If Something Goes Wrong Downloading drivers and updates 4 Download and install the most recent drivers. 5 Follow the on-screen instructions. 6 Restart your computer, see “To Restart your computer” on page 45 . How to determine the correct drivers to download When downloading or updating drivers, it is important to choose the correct driver that will work properly for the specific device in (or connected to) your computer. On the “Drivers & Software” area of the Toshiba support Web site, there may be several drivers listed for the same device. Often, a particular device is ma..

Develop good computing habits - Page 152

152 If Something Goes Wrong Develop good computing habits This tells you that when you go to http://support.toshiba.com/drivers and enter your computer’s model and/or serial number to find drivers, you should filter your search by Touchpad driver to find the latest driver from that vendor. Develop good computing habits Save your work frequently. You can never predict when your computer will lock, forcing you to close a program and lose unsaved changes. Many software programs build in an automatic backup, but you should not rely solely on this feature. Save your work! See “Computing tips..

Develop good computing habits - Page 153

153 If Something Goes Wrong Develop good computing habits Get familiar with all of the documentation provided with your computer, as well as the information that may come with the programs and devices you purchase. Your local computer store or book store sells a variety of self-help books you can use to supplement the information in the manuals. Data and system configuration backup in the Windows operating system The Windows operating system offers some easy-to-use features for backing up your Windows settings and your data - documents and other important files. Take advantage of these feat..

Develop good computing habits - Page 154

154 If Something Goes Wrong Develop good computing habits 6 In the input field, enter a name that is descriptive enough to be easily understood in the future, such as “Before installing Brand X Accounting app.” Then click or touch Create . The Windows operating system creates the restore point, automatically stamps it with the current date and time, and displays a message that the restore point was successfully created. 7 Click or touch Close . Then, at a later time, you can re-establish your Windows configuration using the saved restore point. To do this: 1 In the Search field, type Cr..

Develop good computing habits - Page 155

155 If Something Goes Wrong Develop good computing habits Backing up your data or your entire computer with the Windows operating system The most valuable component of your computer system is the data you create and store on its internal storage drive. Since problems with either hardware or software can make the data inaccessible or even destroy it, the next most valuable component of your computer system may be a recent backup of your data. Fortunately, the Windows operating system offers a convenient way to back up your computer or just your important files to a flash drive, or external h..

Develop good computing habits - Page 156

156 If Something Goes Wrong Develop good computing habits restore the Windows operating system to the state it was in prior to the installation, undoing any changes that the installation process introduced. ❖ Back up your critical data (see “Backing up your data or your entire computer with the Windows operating system” on page 155 ). ❖ Have your back up media on hand in case you need any files from them. ❖ Do not guess - follow directions carefully! It is often necessary to run an installation utility first - before connecting a new hardware item to the computer. If the device is..

USB Sleep and Charge is not working. - Page 157

157 If Something Goes Wrong Develop good computing habits USB Sleep and Charge is not working. USB Sleep and Charge may be disabled. Open the TOSHIBA Sleep and Charge utility from the System Settings window to check if the feature is disabled and to enable it if necessary. See “Sleep Utilities” on page 109 . ❖ Make sure that the device you want to charge is connected to a port that supports the USB Sleep and Charge function. Ports that support this feature are identified with the ( ) icon. ❖ USB Sleep and Charge may be disabled. Open the TOSHIBA Sleep and Charge utility from the Sys..

If you need further assistance - Page 158

158 If Something Goes Wrong Additional help Additional help If you need further assistance If you have followed the recommendations and are still having problems, you may need additional technical assistance. ❖ Since some problems may be related to the operating system or the application you are using, it is important to investigate all sources. ❖ Review the troubleshooting information for your operating system. ❖ If the problem occurs while you are running a application, consult the application’s documentation for troubleshooting suggestions. Contact the software company’s techni..

Other Toshiba Internet Web sites - Page 159

159 If Something Goes Wrong Other Toshiba Internet Web sites Other Toshiba Internet Web sites Toshiba’s worldwide offices toshiba.com Toshiba corporate site toshiba.com/us Marketing and product information in the USA accessories.toshiba.com Accessories information in the USA www.toshiba.ca Canada www.toshiba-Europe.com Europe www.toshiba.co.jp/index.htm Japan latin.toshiba.com Mexico and all of Latin America acclaim.toshiba.com Toshiba USA Self-Service support web site laptopforums.toshiba.com Community discussion forums for Toshiba laptop users Australia Toshiba (Australia) Pty. Limited ..

Toshiba’s worldwide offices - Page 160

160 If Something Goes Wrong Toshiba’s worldwide offices For more information on additional Toshiba worldwide locations, please visit: www.toshiba.co.jp/index.htm . Spain Toshiba Information Systems (España) S.A. Parque Empresarial San Fernando Edificio Europa, 1a Planta Escalera A 28831 (Madrid) San Fernando de Henares Spain United Kingdom Toshiba Information Systems (U.K) Ltd. Toshiba Court Weybridge Business Park Addlestone Road Weybridge, Surrey KT15 2UL United Kingdom United States Toshiba America Information Systems, Inc. 9740 Irvine Boulevard Irvine, California 92618 United States ..

TOSHIBA Function - Page 161

161 Appendix A TOSHIBA Function Keys TOSHIBA Function keys provide a quick way to modify selected system functions and to launch applications. Functions TOSHIBA Function keys are used to set or modify the following system functions: ❖ Mute ❖ Lock (Instant security) ❖ Power Plan ❖ Sleep ❖ Hibernation ❖ Output (Display switch) ❖ Brightness control ❖ Wireless ❖ Touchpad ❖ Cursor control ❖ Numeric overlay ❖ Scroll lock ❖ Keyboard backlight

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TOSHIBA Function Keys - Page 162

162 TOSHIBA Function Keys Functions ❖ Zoom In/Out ❖ Volume ❖ Zoom (Display resolution) ❖ Cortana ® Volume Mute Lock (Instant security) Power plan Sleep mode This TOSHIBA Function key enables/disables volume mute. When volume mute is enabled, no sound will come from the speakers or headphones. This TOSHIBA Function key activates instant security. The user logon screen will appear and a user with a valid account will need to log back on to gain access to the computer. This TOSHIBA Function key displays the currently selectable power plans and cycles through the power plans. The prope..

(Sample Image) Display mode options window - Page 163

163 TOSHIBA Function Keys Functions Hibernation mode Output (Display switch) This TOSHIBA Function key places the computer into Hibernation mode. If Hibernation mode is disabled, this Function key will not respond. This TOSHIBA Function key cycles through the display options and highlights the available options. Press ENTER to activate your selection. ❖ PC screen only ❖ Duplicate ❖ Extend ❖ Second screen only (Sample Image) Display mode options window All of the above modes are always displayed on the screen, however only the available modes for your system are functional, depending..

“Using the touchpad” on page 55 - Page 164

164 TOSHIBA Function Keys Functions Display brightness Disabling or enabling wireless devices Disabling or enabling the touchpad This TOSHIBA Function key decreases the screen brightness. This TOSHIBA Function key increases the screen brightness. This TOSHIBA Function key enables/disables the Wi-Fi antenna in your computer. Allow about 5 seconds to switch between modes. The wireless modes are: ❖ Disables the wireless antenna (Airplane mode is ON). ❖ Enables the wireless antenna (Airplane mode is OFF). This TOSHIBA Function key enables/disables the touchpad. To enable/disable the touchpa..

(Available on certain models.) - Page 165

165 TOSHIBA Function Keys Functions Disabling or enabling the cursor control overlay Disabling or enabling the numeric overlay Disabling or enabling the scroll lock Keyboard backlight Zoom In/Out This TOSHIBA Function key enables/disables the cursor control overlay. This TOSHIBA Function key enables/disables the numeric overlay. This TOSHIBA Function key enables/disables the scroll lock. This TOSHIBA Function key toggles the settings for the keyboard backlight. ❖ Always On ❖ Always Off ❖ Keyboard activated (with timer) (Available on certain models.) This TOSHIBA Function key allows yo..

TOSHIBA Function Keys - Page 166

166 TOSHIBA Function Keys Functions Volume control Zoom (Display resolution) Cortana This TOSHIBA Function key decreases the speaker volume. This TOSHIBA Function key increases the speaker volume. Fn+ [Space bar] This TOSHIBA Function key switches screen resolution. Cycle through the screen resolutions, and then select the desired resolution. Windows ( ) + S keys Use these keys for quick access to Cortana. Cortana is a personal digital assistant that can help you search for content on your device or the Web, manage your calendar, and much more.

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Power Cord/Cable - Page 167

167 Appendix B Power Cord/Cable Connectors Your computer ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. USA UL approved Canada CSA approved United Kingdom BS approved Europe VDA approved NEMKO approved Australia AS approved

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Glossary - Page 168

168 Glossary TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms may appear in this User’s Guide. AC Alternating Current BIOS Basic Input/Output System BD-ROM Blu-ray Disc Read-Only Memory bps bits per second CD Compact Disc CD-ROM Compact Disc Read-Only Memory CD-RW Compact Disc Rewrite Memory CMOS Complementary Metal-Oxide Semiconductor CPU Central Processing Unit DC Direct Current DMA Direct Memory Access DIMM Dual Inline Memory Module DOS Disk Operating System

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Glossary - Page 169

Glossary 169 DPI Dots Per Inch DVD Digital Versatile (or Video) Disc DVD-ROM Digital Versatile (or Video) Disc Read-Only Memory FAT File Allocation Table FCC Federal Communications Commission GB gigabyte GBps gigabytes per second HDD Hard Disk Drive HDMI High-Definition Multimedia Interface HDMI CEC High-Definition Multimedia Interface Consumer Electronics Control HTML Hypertext Markup Language IEEE Institute of Electrical and Electronics Engineers I/O Input/Output IRQ interrupt request ISP Internet Service Provider KB kilobyte LAN Local Area Network LCD Liquid Crystal Display LED Light Emi..

Glossary - Page 170

170 Glossary TFT Thin Film Transistor USB Universal Serial Bus URL Uniform Resource Locator WAN Wide Area Network www World Wide Web Terms The following terms may appear in this User’s Guide. A active-matrix display —A liquid crystal display (LCD) made from an array of liquid crystal cells using active-matrix technology. Also known as a “TFT display,” in its simplest form there is one thin film transistor (TFT) for each cell. This type of display works well with computers because of its shallow depth and high-quality color. Active-matrix displays are viewable from wider angles than ..

Glossary - Page 171

Glossary 171 baud rate —The speed at which a communication device, such as a printer or modem, transmits information. Baud rate is the number of signal changes per second (not necessarily the same as bits per second). See also bits per second . Blu-ray Disc (BD) —Offering more storage capacity than DVDs, the format was developed to allow for more data storage and to enable recording and playback of high- definition video (HD). BIOS (Basic Input/Output System) —Basic instructions, stored in read-only memory (ROM), containing the information the computer needs to check hardware and load..

Glossary - Page 172

172 Glossary C cache —A section of very fast memory in which frequently used information is duplicated for quick access. Accessing data from cache is faster than accessing it from the computer’s main memory. See also CPU cache, L1 cache, L2 cache . CD —An individual compact disc. See also CD-ROM . CD-ROM (Compact Disc Read-Only Memory) —A form of high-capacity storage that uses laser optics instead of magnetic means for reading data. See also CD . Compare DVD-ROM . Central Processing Unit (CPU) —The chip that functions as the “brain” of the computer. It takes information from ..

Glossary - Page 173

Glossary 173 CPU cache —A section of very fast memory residing between the CPU and the computer’s main memory that temporarily stores data and instructions the CPU will need to execute commands and programs. See also cache, L1 cache, L2 cache . cursor —An on-screen symbol (usually a flashing vertical line) that indicates the position where characters will appear when you enter data. D Desktop —Offers the traditional look and feel of the Windows desktop found in Windows 7 and earlier releases of the Windows operating system. default —The setting selected by a program when the user ..

Glossary - Page 174

174 Glossary disk —A round, flat piece of material that can be magnetically influenced to hold information in digital form, and used in the production of magnetic disks, such as hard disks. Compare disc . See also hard disk . disk drive —The device that reads and writes information and programs on external media or hard disk. It rotates the disk at high speed past one or more read/write heads. document —Any file created with an application and, if saved to disk, given a name by which it can be retrieved. See also file . double-click —To press and release the pointing device’s prim..

Glossary - Page 175

Glossary 175 extension —See file extension . external device —See device . F file —A collection of related information, saved on disk with a unique name. A file may be a program, information used by a program, or a document. See also document . File Allocation Table (FAT) —The section of a storage drive that keeps track of the location of stored files. file name —A set of characters that uniquely identifies a file within a particular folder. It consists of two parts: the actual name and the file name extension. See also file extension . file extension —The three characters follo..

Glossary - Page 176

176 Glossary hardware —The physical components of a computer system. Compare software . HDMI (High-Definition Multimedia Interface) —An interface used to transmit high quality audio and video signal via a single cable in digital format, providing better picture quality than analog signal. HDMI-CEC (HDMI Consumer Electronics Control) — One A/V component can control another while using this function, if connected with HDMI cables. See also HDMI . hot swapping —The ability to add or remove devices from a computer while the computer is running and have the operating system automatically..

Glossary - Page 177

Glossary 177 LED (Light Emitting Diode) —A solid state lamp (SSL) that uses light-emitting diodes (LEDs) as the source of light, which offers long life and high efficiency output. Multiple diodes are used together, since the light created by individual light-emitting diodes is small compared to incandescent and compact fluorescent lamps. LCD (Liquid Crystal Display) —A type of display that uses a liquid substance between two transparent electrode panels. When an electric current passes through the electrodes, the molecules in the liquid form a crystalline pattern that polarizes the ligh..

interlaced - Page 178

178 Glossary N network —A collection of computers and associated devices that are connected by communications facilities. A network allows you to share data and peripheral devices, such as printers, with other users and to exchange electronic mail. non-interlaced —A method of refreshing a computer screen, in which each pixel of every line is refreshed as the electron beam scans across and down the screen. Compare interlaced . non-system disk —A disk for storing programs and data that cannot be used to start the computer. Compare system disk . O online —Available through the computer..

Glossary - Page 179

Glossary 179 pointer —An icon (usually an arrow) that moves on the screen when you slide your finger across the touchpad or move a mouse. Used to point to and select/activate on-screen items, such as icons, menu items, and buttons. The shape and purpose of the pointer varies depending on the program you are using and what you are doing. pointing device —Any device, such as the touchpad or a mouse, that enables you to move the pointer on the screen. port —A socket on the computer where you plug in a cable for connection to a network or a peripheral device. processor —See Central Proc..

Glossary - Page 180

180 Glossary RGB (Red, Green, Blue) monitor —A monitor that reproduces all colors by mixing red, green, and blue light in various combinations. RJ45 connector —An eight-wire connector used to connect a computer to a network. ROM (Read-Only Memory) —Non-volatile memory that can be read but not written to. Non-volatile here means that information in ROM remains whether or not the computer is receiving power. This type of memory is used to store your computer’s BIOS, which is essential instructions the computer reads when you start it up. See also BIOS, memory . Compare RAM . S Secure ..

Glossary - Page 181

Glossary 181 T TFT display —See active-matrix display . Touch —To activate items displayed on the screen, such as apps, setting icons, and on-screen buttons by touching them with your finger. Tile/Tiles —A list of square or rectangular icons on the Start menu representing applications that can be accessed by selecting them. U Universal Serial Bus (USB) —USB is a serial bus that supports data transfer. USB allows hot swapping of peripherals. See also bus, hot swapping, serial . upload —To send a file to another computer through a modem or network. See also download . USB —See Uni..

Index - Page 182

182 Index A AC adaptor 40 AC power 75 AC power light 40 accessing network 93 AccuPoint II 55 primary button 55 secondary button 55 adding memory 40 optional external devices 46 adding desktops 89 adequate ventilation cooling fan 39 adjusting touchpad settings 58 Advanced Startup options 124 App tiles Start menu 90 app, starting 71 audio features 93 B backing up files 66, 72 Backlit keyboard 69 Badge notifications 91 battery battery life 74 care 83, 84 changing 83 charge indicator light 41 charge time 75 charger 75 charging 42, 75 charging the real-time clock (RTC) 76 conserving power 80 det..

Index - Page 183

183 Index running computer on battery power 73 safety precautions 83 setting notifications 79 taking care of 83 battery indicator light 78 BIOS Setup see System Settings C caring for your computer 63 changing battery 83 charging the battery 42 cleaning the computer 63 communications set up 91 computer caring for 63 cleaning 63 disposal 84 environmental precautions 31, 84 moving 63 running on battery power 73 setting up 39 computer lock 64 computer will not start troubleshooting 122 computing habits troubleshooting 152 computing tips 65 connecting AC adaptor 40 AC adaptor cord to (DC-IN) 41 ..

Index - Page 184

184 Index E eco power plan 82 eco Utility 101 enabling touchpad 59 ENERGY STAR 26 Expansion capability 98 Expansion port using 98 exploring desktop 86 external display device HDMI Out port 60 RGB (monitor) port 60 external display, adjusting 62 F files backing up 66, 72 saving 72 fingerprint authentication 117 Fingerprint Authentication Utility using 117 Function Keys disabling or enabling wireless devices 164 Function keys 165 Cortana 166 disabling touchpad 164 Disabling/enabling cursor control overlay 165 Disabling/enabling numeric overlay 165 Disabling/enabling scroll lock 165 display br..

Index - Page 185

185 Index system indicator lights 78 AC adaptor light 77 AC power light 40, 41 battery light 41, 42 Web Camera light 95 Licenses 17 lock computer, using 64 M maintaining your battery 84 memory adding 40 Memory card reader inserting memory media 97 removing memory media 97 using 96 microphone using 93 monitor connecting 61 monitor problems troubleshooting 134 monitoring battery power 77 mouse properties 70 moving the computer 63 N network accessing 93 connecting your computer 93 networking wireless 91 O online resources Toshiba 72 optional external devices adding 46 P password deleting a sup..

Index - Page 186

186 Index battery 75 recording sounds 93 recovery creating a recovery drive 47 installing drivers and applications 54 internal storage drive 46 recover from the Internal Storage Drive 51 reset your PC 52 restoring from a recovery drive 50 Toshiba Recovery Media Creator 47, 50 recycle bin icon 87 registering computer 44 Restart computer 45 restart computer 45 restore points troubleshooting 153 running computer on battery power 73 S safety computer 84 disposing of computer 84 icons 29 precautions 37 safety precautions battery 83 saving files 72 selecting a place to work 31 power plan options ..

Index - Page 187

187 Index tips for computing 65 Toast notifications 68, 90 Toshiba online resources 72 registering computer Toshiba Web site 44 worldwide offices 159 TOSHIBA Application Installer 114 Toshiba Dual Pointing Device 55 TOSHIBA Function Keys functions 161 TOSHIBA Recovery Media Creator 113 touch screen navigation 69 touchpad troubleshooting 131 using 55 traveling tips 84 troubleshoot Internet connection, verify hardware 147 troubleshoot Internet connection, verify network status 146 troubleshoot Internet connection, verify TCP/IP 148 troubleshooting 134 AC power light is blinking 123 battery li..

Index - Page 188

188 Index use the sound troubleshooter 139 troubleshooting touchpad disable/enable 131 install external mouse 131 latest driver 133 power cycle 131 system restore 133 touchpad properties 133 uninstall/reinstall driver 132 troubleshooting Web Camera System Recovery 139 system restore 138 testing 137 third party apps 139 uninstall/reinstall driver 137 U updates downloading 150 USB Sleep and Charge cannot use 157 USB Wakeup function does not work 157 user password, deleting 106 user password, setting 104 using a microphone 93 computer lock 64 eco power plan 82 Expansion port 98 Memory card rea..

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