Toshiba Z20t-c Portege Series Windows 10 User's Guide Manual English

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support.toshiba.com - Page 1

GMAD00452010 12/15 If you need assistance: Technical support is available online at Toshiba’s Web site at support.toshiba.com . At this Web site, you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and other downloads. For more information, see “If Something Goes Wrong” on page 120 in this guide. Portégé ® Z20 t -C Series User’s Guide (Windows 10)

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For the state of California only. - Page 2

2 California Prop 65 Warning This product contains chemicals, including lead, known to the State of California to cause cancer and birth defects or other reproductive harm. Wash hands after handling . For the state of California only. Model: Portégé Z20 t -C Series Recordable and/or ReWritable Drive(s) and Associated Software Warranty The device you purchased may include Recordable and/or ReWritable optical disc drive(s) and associated software, among the most advanced data storage technologies available. As with any new technology, you must read and follow all set-up and usage instructio..

Protection of Stored Data - Page 3

3 Protection of Stored Data For your important data, please make periodic back-up copies of all the data stored on the hard disk or other storage devices as a precaution against possible failures, alteration, or loss of the data. IF YOUR DATA IS ALTERED OR LOST DUE TO ANY TROUBLE, FAILURE OR MALFUNCTION OF THE HARD DISK DRIVE OR OTHER STORAGE DEVICES AND THE DATA CANNOT BE RECOVERED, TOSHIBA SHALL NOT BE LIABLE FOR ANY DAMAGE OR LOSS OF DATA, OR ANY OTHER DAMAGE RESULTING THEREFROM. WHEN COPYING OR TRANSFERRING YOUR DATA, PLEASE BE SURE TO CONFIRM WHETHER THE DATA HAS BEEN SUCCESSFULLY COPI..

FCC Notice “Declaration of Conformity - Page 4

4 FCC Notice “Declaration of Conformity Information” This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installat..

Wireless Technology - Page 5

5 Bluetooth ® Wireless Technology Interoperability This section is only applicable if your system has a Bluetooth module. Bluetooth modules are designed to be interoperable with any product with Bluetooth wireless technology that is based on Frequency Hopping Spread Spectrum (FHSS) radio technology, and is compliant to: ❖ Bluetooth Specification as defined and approved by The Bluetooth Special Interest Group. ❖ Logo certification with Bluetooth wireless technology as defined by The Bluetooth Special Interest Group. Bluetooth modules enable wireless networks over two or more (up to a to..

Wireless Technology and Your Health - Page 6

6 Bluetooth Wireless Technology and Your Health The products with Bluetooth wireless technology, like other radio devices, emit radio frequency electromagnetic energy. The level of energy emitted by devices with Bluetooth wireless technology however is much less than the electromagnetic energy emitted by wireless devices such as mobile phones. Because products with Bluetooth wireless technology operate within the guidelines found in radio frequency safety standards and recommendations, TOSHIBA believes Bluetooth wireless technology is safe for use by consumers. These standards and recommend..

Wireless Interoperability - Page 7

7 Wireless Interoperability Wireless LAN products are designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS) radio technology, and is compliant to: ❖ The IEEE 802.11 Standard on Wireless LANs (Revision a/b/g/n/ ac), as defined and approved by the Institute of Electrical and Electronics Engineers. ❖ The Wireless Fidelity (Wi-Fi ® ) certification as defined by the Wi-Fi Alliance ® . The “Wi-Fi CERTIFIED” logo is a certification mark of the Wi-Fi Alliance. Bluetooth and Wireless LAN devices operate within the same radio freq..

Canada – Industry Canada (IC) - Page 8

8 ❖ In any other environment where the risk of interference to other devices, such as medical equipment or services, is perceived or identified as harmful. If you are uncertain of the policy that applies on the use of wireless devices in a specific organization or environment (e.g. airports), you are encouraged to ask for authorization to use the Wireless LAN device prior to turning on the equipment. Exposure to Radio Frequency Radiation This device complies with FCC RF exposure requirements. The radiated output power of the Wireless LAN is far below the FCC radio frequency exposure limit..

Regulatory statements - Page 9

9 This device is restricted to indoor use due to its operation in the 5.15 GHz to 5.25 GHz frequency range. Industry Canada requires this product to be used indoors for frequency range 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference to co-channel Mobile Satellite systems. High-power radars are allocated as primary users of the 5.25 GHz to 5.35 GHz and 5.65 GHz to 5.85 GHz bands. These radar stations can cause interference with and/or damage this device. Les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à l’inté..

Pb, Hg, Cd - Page 10

10 EU Declaration of Conformity TOSHIBA declares that this product conforms to the following Standards: This product is carrying the CE-Mark in accordance with the related European Directives. The party responsible for CE-Marking is TOSHIBA Europe GmbH, Hammfelddamm 8, 41460 Neuss, Germany. The European Union WEEE (Waste from Electrical and Electronic Equipment) Directive Information The European Union WEEE (Waste from Electrical and Electronic Equipment) Directive is intended to protect the quality of the environment and human health through the responsible use of natural resources and the..

Europe - Restrictions for use of 2.4 GHz - Page 11

11 In the European Union, these symbols indicate that when the last end user wishes to discard this product, it must be sent to appropriate facilities for recovery and recycling. This Directive applies to EU member countries only and does not apply to end users in other countries such as the United States. Although the initial emphasis is in Europe, Toshiba is already working with design engineers, suppliers, and other partners to determine appropriate worldwide product life cycle planning and end-of-life strategies for our products. Please contact your local government for applicable laws ..

Europe - Restrictions for Use of 5 GHz - Page 12

12 Europe - Restrictions for Use of 5 GHz Frequencies in European Community Countries O: allowed x: forbidden ❖ To remain in conformance with European spectrum usage laws for Wireless LAN operation, the above 2.4 GHz and 5 GHz channel limitations apply. The user should use the wireless LAN utility to check the current channel of operation. If operation is occurring outside of the allowable frequencies as listed above, the user must cease operating the Wireless LAN Bande de fréquence restreinte: seuls les canaux 1- 7 (2400 et 2454 MHz respectivement) doivent être utilisés endroits exté..

Taiwan - Page 13

13 at that location and consult the local technical support staff responsible for the wireless network. ❖ The 5 GHz Turbo mode feature is not allowed for operation in any European Community country. ❖ This device must not be operated in ad-hoc mode using channels in the 5 GHz bands in the European Community. Ad- hoc mode provides a direct communication between two client devices without a Wireless LAN Access Point. ❖ This device must be used with Access Points that have employed and activated a radar detection feature required for European Community operation in the 5 GHz bands. This ..

Using this Equipment in Japan - Page 14

14 Using this Equipment in Japan In Japan, the frequency bandwidth of 2,400 MHz to 2,483.5 MHz for second generation low-power data communication systems such as this equipment overlaps that of mobile object identification systems (premises radio station and specified low-power radio station). 1. Sticker Please put the following sticker on devices incorporating this product. 2. Indication The indication shown below appears on this equipment. 1 2.4: This equipment uses a frequency of 2.4 GHz. 2 DS: This equipment uses DS-SS modulation. OF: This equipment uses OFDM modulation. 3 The interfere..

VCCI Class B Information - Page 15

15 3 The interference range of this equipment is less than 10m. 4 This equipment uses a frequency bandwidth from 2,400 MHz to 2,483.5 MHz. 3. TOSHIBA Direct PC Monday – Friday: 10:00 – 17:00 Toll Free Tel: 0120-15-1048 Direct Dial: 03-3457-4850 Fax: 03-3457-4868 VCCI Class B Information Device Authorization This device obtains the Technical Regulation Conformity Certification and the Technical Conditions Compliance Approval, and it belongs to the device class of radio equipment of low-power data communication system radio station stipulated in the Radio Law and the Telecommunications Bu..

Export Administration Regulation - Page 16

16 Export Administration Regulation This document contains technical data that may be controlled under the U.S. Export Administration Regulations, and may be subject to the approval of the U.S. Department of Commerce prior to export. Any export, directly or indirectly, in contravention of the U.S. Export Administration Regulations is prohibited. Notice The information contained in this manual, including but not limited to any product specifications, is subject to change without notice. TOSHIBA CORPORATION AND TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (TOSHIBA) PROVIDES NO WARRANTY WITH REGA..

Trademarks - Page 17

17 Trademarks Portégé, eco Utility, and AccuPoint are either registered trademarks or trademarks of Toshiba America Information Systems, Inc. and/or Toshiba Corporation. Adobe and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. The Bluetooth ® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Toshiba is under license. For DTS patents, see http://patents.dts.com . Manufactured under license from DTS Licensing Limited. DTS, the Symbol, & DTS and the ..

Device Recycling Information - Page 18

18 Device Recycling Information As part of a commitment to people and the future, Toshiba promotes the efficient use of resources by working to achieve our zero-waste- to-landfill goal at all our production sites. In addition to our existing waste reduction and recycling policies, Toshiba is strongly committed to reducing electronic waste. In order to ensure efficient use of resources and appropriate treatment of hazardous substances, in accordance with recycling regulations in each state, country, and territory, Toshiba wants to make it easy for customers to recycle products at the end of ..

Chapter 1: Getting Started - Page 19

19 Contents Introduction ....................................................... 26 This guide ............................................................ 28 Safety icons ......................................................... 29 Other icons used ............................................ 29 Your device’s features and specifications ..... 30 Documentation .................................................... 30 Service options .................................................... 30 Precautions .................................................... 31 File management tips .................

Contents - Page 20

20 Contents Device user comfort recommendations ......... 40 Good Working Posture .................................. 40 Using the notebook with an external keyboard, mouse or monitor .................... 42 Typing style .................................................... 43 Taking breaks and varying tasks ................... 43 Mobile computing tips ................................... 44 Transporting the notebook ............................ 44 Seeking additional help .................................. 44 Check list ....................................................... 45 Precautions .....

Contents - Page 21

21 Contents Connecting an HDMI-compatible television or display device ...................... 69 Connecting an external monitor or projector ................................................... 69 Directing the display output when your device is attached to the keyboard dock ......................................... 69 Adjusting the quality of the external display ...................................................... 70 Customizing your device’s settings ..................... 71 Caring for your device .......................................... 71 Cleaning the device ........................

Contents - Page 22

22 Contents Determining remaining battery power ............ 88 What to do when the main battery runs low ............................................................ 89 Setting battery notifications ........................... 89 Conserving battery power ............................. 90 Power Plans ................................................... 91 Using the eco power plan .................................... 92 Changing the main battery .................................. 93 Taking care of your battery .................................. 93 Safety precautions .............................

Chapter 6: If Something Goes Wrong - Page 23

23 Contents Chapter 6: If Something Goes Wrong ................... 120 Problems that are easy to fix ............................. 120 Problems when you turn on the device ............. 121 The Windows operating system is not working ........................................................ 123 Using Startup options to fix problems ......... 123 Internet problems ......................................... 125 Power and the battery ....................................... 126 Keyboard help .................................................... 127 Perform a complete power cycle ................. ..

Appendix A: TOSHIBA Function Keys - Page 24

24 Contents Wireless networking problems ........................... 143 Connecting to the Internet ................................. 144 Using a wireless connection ........................ 145 Troubleshooting an Internet connection – Verify network status ........................... 145 Troubleshooting an Internet connection – Verify hardware ................................... 146 Uninstall the network adapter driver ............ 146 Troubleshooting an Internet connection – How to verify TCP/IP ........................... 147 Downloading drivers and updates ..................... 14..

Appendix B: Power Cord/Cable Connectors - Page 25

25 Contents Disabling or enabling the numeric overlay .................................................... 162 Disabling or enabling the scroll lock ............ 162 Keyboard dock eject .................................... 162 Keyboard dock backlight ............................. 162 Zoom In/Out ................................................. 162 Volume control ............................................. 163 Zoom (Display resolution) ............................ 163 Cortana ....................................................... 163 Appendix B: Power Cord/Cable Connectors ........ 164 G..

Introduction - Page 26

26 Introduction Thank you for purchasing your new Toshiba device. With your Toshiba device, your work and entertainment can accompany you wherever you go. Your device is ENERGY STAR ® qualified. Toshiba is a partner in the Environmental Protection Agency’s (EPA) ENERGY STAR Program and has designed this device to meet the latest ENERGY STAR guidelines for energy efficiency. Your device ships with the power management options preset to a configuration that will provide the most stable operating environment and optimum system performance for both AC power and battery modes. To conserve ene..

Introduction - Page 27

27 Introduction When considering additions to your home office, purchase products that have earned the ENERGY STAR for all your equipment needs, which can save you money, save energy, and help protect the climate. Visit http://www.energystar.gov or http://www.energystar.gov/powermanagement for more information regarding the ENERGY STAR Program. This device is compatible with European Union Directive 2011/65/EU, Restriction of the use of certain Hazardous Substances in electrical and electronic equipment (RoHS), which restricts use of certain chemicals including, but not limited to, lead, ca..

support.toshiba.com - Page 28

28 Introduction This guide The product specifications and configuration information are designed for a product Series. Your particular model may not have all the features and specifications listed or illustrated. For more detailed information about the features and specifications on your particular model, please visit Toshiba’s Web site at support.toshiba.com . While Toshiba has made every effort at the time of publication to ensure the accuracy of the information provided herein, product specifications, configurations, prices, system/component/options availability are all subject to chan..

Other icons used - Page 29

29 Introduction Safety icons Safety icons This manual contains safety instructions that must be observed to avoid potential hazards that could result in personal injuries, damage to your equipment, or loss of data. These safety cautions have been classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury. Indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury. Indicates a potentially hazardo..

Your device’s features and specifications - Page 30

30 Introduction Documentation Your device’s features and specifications Certain device chassis are designed to accommodate all possible configurations for an entire product Series. Your select model may not have all the features and specifications corresponding to all of the icons or switches shown on the device chassis, unless you have selected all those features. This information applies to all the features and icons described in this guide. Below are examples of some of the many possible icons used on your device: (Sample Illustration) System icons Documentation Your device comes with ..

Service options - Page 31

31 Introduction Service options Precautions Your device is designed to provide optimum safety and ease of use, and to withstand the rigors of travel. You should observe certain precautions to further reduce the risk of personal injury or damage to the device. Keep this device away from small children. This device is not a toy and may be hazardous to small children, for example, small detachable parts may be a choking hazard. Improper use of device could result in loud volume emitting from the device possibly causing hearing damage, and improper use and handling of batteries could result in ..

File management tips - Page 32

32 Introduction File management tips File management tips ❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. As you work with data it exists in the device’s memory. This memory is called “volatile memory” because it is only active while the device is turned on. When you turn off the device, all the data remaining in volatile memory is lost. To help avoid data loss, save your work to Internal Storage or network storage. Your work (data) will remain in internal storage to be called up when you need it. As long as ..

Selecting a place to work - Page 33

33 Chapter 1 Getting Started This chapter provides tips for using your device effectively, summarizes how to connect components, and explains what to do the first time you use your device. Please read the safety instruction information on the Quick Start document (that shipped with your device) carefully and make sure you fully understand the instructions before you attempt to use your device in order to avoid potential hazards that could cause bodily injury, property damage, or damage the device. Selecting a place to work Your device is portable and designed to be used in a variety of circ..

(Sample Illustration) Front view with the keyboard dock - Page 34

34 Getting Started Features and components Features and components For further details on each of the items listed in the following sections, be sure to follow the provided references to sections later in this document or on the Quick Start document that shipped with your device. Front (Sample Illustration) Front view with the keyboard dock To view the keyboard dock and touchpad components, refer the Quick Start document that shipped with your device, or see “Using the TOSHIBA Dual Pointing Device” on page 62 , “Using the touchpad” on page 63 , and “Using the keyboard” on page 7..

(Sample Illustration) Back view - Page 35

35 Getting Started Features and components ❖ Internal microphones* —Allow you to record sounds using the device’s internal microphones or an optional external microphone. You can listen to audio files using the built-in speakers, headphones, or external speakers. ❖ Ambient light sensor —Enables the device to adjust the screen brightness to conserve battery power. ❖ Web Camera* —Allows you to take still photos (includes flash settings) or record videos. For more information, see “Using the Web Camera” on page 105 . ❖ Web Camera indicator* —Indicates the ON/OFF status of..

(Sample Illustration) Left side view - Page 36

36 Getting Started Features and components Left side (Sample Illustration) Left side view Make sure the Security lock switch is in the unlocked position before attaching or detaching the tablet from the keyboard dock, to avoid damaging the tablet and keyboard dock. ❖ Security lock slot —Allows you to secure your device, using a Security lock, see “Using a Security lock” on page 72 . ❖ Security lock switch —Allows you to engage or disengage the Security lock. ❖ RGB (Monitor) port* —Allows you to connect an external monitor or projector, “Connecting an HDMI- compatible telev..

(Sample Illustration) Right side view - Page 37

37 Getting Started Features and components Right side (Sample Illustration) Right side view Tablet features ❖ Power button —Turns the device ON/OFF. Press and hold the button for several seconds to turn the device ON/OFF. Press the button quickly to wake the device from Sleep mode or to place it into Sleep mode. For more information, see “To Shut down your device” on page 52 . ❖ Reset button —Allows you to shut down your device in the event that an application has frozen the screen. Never use a pencil to press the Reset button. Pencil lead can break off inside the device and dam..

(Sample Illustration) Bottom view - Page 38

38 Getting Started Features and components ❖ Micro HDMI Out port *—Allows connection to an HDMI-compatible television or external display device. ❖ microSD slot —Supports the use of microSD (SD™) media. For more information, see “Using the microSD Card slot” on page 106 . ❖ Headphone/Microphone jack —Allows you to listen to or record sounds onto your device. For more information, see “Using external speakers or headphones” on page 104 . Keyboard dock features ❖ USB 3.0 ports —Allows the transfer of data via the USB cable (not included). ❖ Network port —Allows c..

(Sample Illustration) Underside view - Page 39

39 Getting Started Features and components Underside (Sample Illustration) Underside view ❖ Keyboard Reset button —Allows you to reset your device in the event that the device has frozen. Never use a pencil to press the Reset button. Pencil lead can break off inside the device and damage it. Pen (Sample Illustration) Pen ❖ Pen button —Hold to enable the Right mouse click functionality. ❖ Digital eraser —Allows you to erase your work. The default setting is set to the eraser functionality, however this is a programmable button. Keyboard Reset button Pen button *Available on certa..

Features and components - Page 40

40 Getting Started Features and components Setting up a work environment Place the device on a hard flat surface that is large enough for the device and any other items you are using, such as a printer. Leave enough space around the device and other equipment to provide adequate ventilation. Otherwise, they may overheat. To keep your device in prime operating condition, protect your work area from: ❖ Dust, moisture, and direct sunlight. ❖ Equipment that generates a strong electromagnetic field, such as stereo speakers (other than speakers that are connected to the device) or speakerphon..

Features and components - Page 41

41 Getting Started Features and components ❖ Adjust the chair arm rests: they should be about the same height as the keyboard and comfortably support your arms, allowing your shoulders to relax. ❖ When using the keyboard, it should be centered in front of you. ❖ The keyboard and pointing device should be close to your elbow level. The keyboard should be flat so that your wrists are straight when typing. However, if the notebook is on a work surface that is above your elbow height you may need to slope the notebook to keep your wrists straight. ❖ Work with relaxed shoulders. ❖ When..

Using the notebook with an external keyboard, - Page 42

42 Getting Started Features and components Using the notebook with an external keyboard, mouse or monitor (Sample Illustration) Correct posture ❖ When using a notebook for long hours, it may be more comfortable to dock the notebook and use an external keyboard, mouse and monitor. ❖ The keyboard and mouse (or trackball) should be close to your elbow level. ❖ The mouse should be next to the keyboard to avoid a reach. If you have to reach, the arm should be supported in the forearm area by the desk surface or the chair arm supports. ❖ Alternative keyboards, such as the split curved key..

Features and components - Page 43

43 Getting Started Features and components Typing style ❖ Learn to touch type so that you do not have to look down at the keyboard. ❖ Type with straight wrists. ❖ Type lightly. ❖ Learn the keyboard shortcuts for your applications. You will be more productive. ❖ Use the pointing device (e.g., touchpad, AccuPoint ® II, or tablet pen whichever is available with your notebook device, or other optional pointing devices like mouse or trackball) with a comfortable hand posture. Avoid awkward hand postures or high gripping force. ❖ It is helpful to change the type of pointing device th..

Features and components - Page 44

44 Getting Started Features and components Mobile computing tips ❖ When using the notebook at airports, on airplanes or trains, or at meetings, make sure that you take the time to consider the points just mentioned. ❖ When working on the road it may be difficult to set up the notebook in an optimal position. In these situations it is important that you take frequent breaks and change your posture frequently to relieve the excess loads on your body. ❖ Be creative, when in a hotel room, use a rolled up blanket or pillows to provide back support, or to provide arm support. To position th..

Features and components - Page 45

45 Getting Started Features and components Check list ❏ Is your chair comfortable - does it support your back and arms well? ❏ Are your feet flat on the ground? ❏ Is there adequate space under your desk for your legs? ❏ Are the keyboard and mouse at elbow level? ❏ Are your shoulders relaxed when using the keyboard? ❏ Are your shoulders relaxed when using a mouse or other optional pointing device? ❏ Are your hands and wrists aligned in a comfortable, straight posture? ❏ Are your arms supported in the forearm area (not at the wrist) ? ❏ Do you hold the mouse or trackball wit..

Features and components - Page 46

46 Getting Started Features and components Never allow any liquids to spill into any part of your device, and never expose the device to rain, water, seawater or moisture. Exposure to liquid or moisture can cause electric shock or fire, resulting in damage or serious injury. If any of these eventualities should accidentally occur, immediately: 1. Turn off the device. 2. Disconnect the AC adaptor from the power plug socket and device. Failure to follow these instructions could result in serious injury or permanent damage to the device. Do not turn on the power again until you have taken the ..

“Initial setup” on page 50 - Page 47

47 Getting Started Setting up your device ❖ Keep the device and disks away from objects that generate strong magnetic fields. Information on some disks is stored magnetically. Placing a magnet too close to a disk can erase important files. Handle discs carefully. Avoid touching the surface of the disc. Grasp it by its center hole and edge. If you handle the disc incorrectly, you could damage the disc and possibly lose data. ❖ Scan all new files for viruses. This precaution is especially important for files you receive via email or download from the Internet. Occasionally, even new progr..

Connecting to a power source - Page 48

48 Getting Started Connecting to a power source Connecting to a power source Your device requires power to operate. Use the power cord/cable and AC adaptor to connect the device to a live electrical outlet, or to charge the device’s battery. Never pull on a power cord/cable to remove a plug from a socket. Always grasp the plug directly. Failure to follow this instruction may damage the cord/cable, and/or result in a fire or electric shock, possibly resulting in serious injury. Always confirm that the AC adaptor (and extension cable plug if used) has been fully inserted into the socket, to..

Charging the main battery - Page 49

49 Getting Started Charging the main battery To locate your DC-IN port, please refer to your Quick Start document. 3 Connect the power cord/cable to a live electrical outlet. The AC power light on the indicator panel glows. Never attempt to connect or disconnect a power plug with wet hands. Failure to follow this instruction could result in an electric shock, possibly resulting in serious injury. The device’s main battery light gives you an indication of the main battery’s current charge: ❖ Glows amber while the main battery is being charged (AC adaptor connected) ❖ Glows white when..

“Exploring Your Device’s Features” on page 96 - Page 50

50 Getting Started Using the device for the first time Using the device for the first time The device is now ready for you to turn it on and begin using it, see “Exploring Your Device’s Features” on page 96 . To avoid damaging the display panel/tablet when opening it, do not force it beyond the point where it moves easily and never lift the device by the display panel/tablet, when it is attached to the keyboard. Do not press or push on the display panel/tablet and be careful to remove any pens or other objects from the keyboard area before closing the display panel/tablet. When openin..

Registering your device with Toshiba - Page 51

51 Getting Started Registering your device with Toshiba To locate your Windows button, please refer to your Quick Start document. (Sample Image) Start menu You can use the Start menu button to: ❖ Change the Current User ❖ Select an app ❖ Find a file on the local drive ❖ Change the system Settings ❖ Shut down the device ❖ View All apps For more information, see “Starting an app” on page 82 and “Start button” on page 98 . Registering your device with Toshiba Product registration is strongly recommended, and allows Toshiba to send you periodic updates, announcements, and sp..

To Shut down your device - Page 52

52 Getting Started To Shut down your device Failure to complete Product Registration will not diminish your rights under the Toshiba Standard Limited Warranty. To register online, an Internet connection is required. To Shut down your device 1 Click or touch the Start ( ) button in the lower-left corner of the Desktop or press the Windows ( ) key or button. The Start menu opens. Pressing the power button before shutting down the Windows operating system could cause you to lose your work. 2 Click or touch the Power ( ) icon in the Start menu. (Sample Image) Shut down To perform a Hybrid shut ..

To Restart your device - Page 53

53 Getting Started To Restart your device To Restart your device 1 Click or touch the Start ( ) button in the lower-left corner of the Desktop or press the Windows ( ) key or button. The Start menu opens. 2 Click or touch the Power ( ) icon in the Start menu. (Sample Image) Restart 3 Highlight, and then click or touch the Restart option. The device closes all open applications, and restarts the operating system. To place your device in Sleep mode 1 Click or touch the Start ( ) button in the lower-left corner of the Desktop or press the Windows ( ) key or button. The Start menu opens. If you..

Adding optional external devices - Page 54

54 Getting Started Adding optional external devices It is recommended that you do not touch the screen while powering ON or placing the device into Sleep mode, as the functionality may be affected. Adding optional external devices Before adding external devices, Toshiba recommends setting up your software. See “Initial setup” on page 50 . After starting your device for the first time you may want to: ❖ Connect external devices (see “Connecting an external device” on page 67 ) ❖ Connect an external monitor (see “Using external display devices” on page 68 ) Recovering the Inte..

Creating a recovery drive using TOSHIBA - Page 55

55 Getting Started Recovering the Internal Storage Drive A recovery image of your device is stored on the internal storage drive, and the image can be restored by running the recovery utilities directly from your internal storage drive as described in the sections below. However, it is strongly recommended that you create a recovery drive (USB flash). If the recovery files on your internal storage drive become corrupted or are deleted, you can restore your system from the recovery drive. Also, if your original internal storage drive fails, you can restore your system to a new internal stora..

Recovering the Internal Storage Drive - Page 56

56 Getting Started Recovering the Internal Storage Drive 3 Click or touch TOSHIBA Recovery Media Creator . A message may appear asking you to allow this app to make changes to your PC. Click or touch the Yes button. All information stored on your USB flash drive will be erased during the process of creating the recovery drive. Be sure to save the information stored on your USB flash drive to another storage device before executing this procedure. 4 Click or touch Create . A prompt appears stating, “The Recovery USB media will be created now. Please insert a USB flash drive...” The size ..

Restoring from recovery media created by - Page 57

57 Getting Started Recovering the Internal Storage Drive 11 Click or touch OK again to agree to remove the HDD recovery data. You will see the message, “The HDD recovery data has been removed and the new Windows partition D: has been created.” 12 Click or touch OK to finish. You will be asked to format the disk. 13 If you wish to format the disk, click or touch the Format disk button. 14 Click or touch Start to format the Start button. 15 Click or touch OK when prompted to format the disk. 16 Click or touch OK when completed. 17 Click or touch Close to close the Format utility. For info..

Recovering from the Internal Storage Drive - Page 58

58 Getting Started Recovering the Internal Storage Drive When you restore your system, only the operating system files and drivers originally shipped with the device are restored. Any applications you installed or files that you created are not restored during this process. Be sure to separately save the files you have created to external media using Windows or another backup program. For more information, see “Backing up your work” on page 83 . To recover your internal storage drive from a recovery drive: 1 Make sure your device is turned off, see “To Shut down your device” on page..

Recovering the Internal Storage Drive - Page 59

59 Getting Started Recovering the Internal Storage Drive 4 Click or touch Yes to continue. A Warning screen appears, displaying the following statement “The Hard Drive Recovery Process has been selected.” The recovery process deletes information stored on the internal storage drive. Be sure to save your work to external media before executing the recovery. 5 Click or touch Troubleshoot (Reset your PC or set advance options) . 6 Click or touch TOSHIBA Maintenance Utility . 7 Select TOSHIBA Recovery Wizard and press Next to continue. A Warning screen appears, displaying the following stat..

(Sample Image) Update & security window - Page 60

60 Getting Started Recovering the Internal Storage Drive 1 Click or touch the Start ( ) button in the lower-left corner of the Desktop or press the Windows ( ) key or button. The Start menu opens. 2 Click or touch Settings ( ) in the Start menu. 3 Select Update & security ( ) in the Settings window. The Update & security window appears. (Sample Image) Update & security window 4 Select Recovery in the left pane of the Update & security window. 5 Click or touch the Get started button. (Sample Image) Choose an option window

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Recovering the Internal Storage Drive - Page 61

61 Getting Started Recovering the Internal Storage Drive 6 In the Choose an option window, select one of the following options: ❖ Keep my files —Removes apps and settings, but keeps your personal files. Removing files and cleaning the drive may delete all data on the drive. Be sure to create recovery media and back up your data to external media before erasing the internal storage drive. ❖ Remove everything —Removes all of your personal files, apps, and settings, or removes all files and wipes clean the entire drive. ❖ Just remove my files —This option is quicker, but less secur..

(Sample Image) TOSHIBA Application Installer window - Page 62

62 Getting Started Using the TOSHIBA Dual Pointing Device The TOSHIBA Application Installer window appears. (Sample Image) TOSHIBA Application Installer window 4 Click or touch the item you want to install. 5 Click or touch Install . 6 Follow the on-screen prompts to complete the installation process, see “TOSHIBA Application Installer” on page 118 . Using the TOSHIBA Dual Pointing Device (Available on certain models.) (Sample Illustration) TOSHIBA AccuPoint II and buttons AccuPoint II pointing AccuPoint II AccuPoint II secondary primary button button device

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“TOSHIBA Application Installer” on - Page 63

63 Getting Started Using the touchpad AccuPoint II pointing device —Moves the cursor and selects items on the screen. To move the cursor, gently push the pointing device in the direction you want the cursor to move. Pushing harder on the pointing device moves the cursor faster. AccuPoint II Primary button —Performs the same function as the left button on a mouse. When a step instructs you to click on or choose an item, move the cursor to the item, then press and release the primary button. To double-click, press the primary button twice in rapid succession. AccuPoint II Secondary button..

(Sample Illustration) - Page 64

64 Getting Started Using the touchpad ❖ Zoom in for a close-up view ❖ Zoom out to see more information at once (Sample Illustration) The touchpad and associated control buttons Refer to the table below for specific instructions on performing each operation. The pointer is the icon (usually an arrow) that moves on the screen when you slide your finger across the touchpad or move a mouse connected to your device. To: Do the following: Example: Move the on- screen pointer Slide your finger across the touchpad in the direction you want to move the pointer. To move the pointer a longer dista..

Using the touchpad - Page 65

65 Getting Started Using the touchpad Select an item 1 Move the pointer to the item you want to select. 2 Do one of the following: ❖ Tap the touchpad once OR ❖ Press and release the primary (left-hand) control button (Sample Illustration) Tap once to select Open or activate an item 1 Move the pointer to the item you want to open/activate. 2 Do one of the following: ❖ Tap the touchpad twice in rapid succession OR ❖ Press and release the primary control button twice in rapid succession (Sample Illustration) Tap twice to open Right-click an item 1 Move the pointer to the item you want ..

Adjusting touchpad settings - Page 66

66 Getting Started Using the touchpad Adjusting touchpad settings While you are typing, the on-screen pointer may seem to move or jump around “by itself” to random locations on the screen. The on-screen pointer may also seem to automatically select text, click buttons, and activate other user interface elements. For help with these problems, try one or more of the following: ❖ Try adjusting your typing technique to avoid accidental contact with the touchpad. You may be inadvertently brushing the touchpad with the heel of your hand as you type. Also, accidental light touches or taps on..

Disabling or enabling the touchpad - Page 67

67 Getting Started Using the touchpad ❖ Temporarily disable the touchpad, so that it does not respond to touch or button presses while you type. See “Disabling or enabling the touchpad” on page 67 . ❖ Adjust the sensitivity of the touchpad, so that it is less responsive to accidental light taps and lighter finger pressure. Touchpad setting options vary by device model. The touchpad settings are accessible through the Mouse Properties option of the Windows Control Panel. For more information, please visit support.toshiba.com . Disabling or enabling the touchpad The touchpad is enable..

(Sample Illustration) Video ports on side of device and - Page 68

68 Getting Started Using external display devices Using external display devices Your device comes with a built-in display, however you can also connect the following types of external display devices to the video ports described below: To locate your Video ports please refer to your Quick Start document. ❖ A HDMI-compatible television or external display device via the Micro HDMI Out port* ❖ A HDMI-compatible television or external display device via the HDMI Out port* ❖ An external monitor or projector via the RGB (monitor) port* (Sample Illustration) Video ports on side of device a..

Using external display devices - Page 69

69 Getting Started Using external display devices Connecting an HDMI-compatible television or display device To connect an HDMI-compatible television or display device: ❖ Connect one end of the Micro HDMI or HDMI cable (not included with your device) to the Micro HDMI Out port on the side of your device, and then connect the other end of the cable to your television or display device. Refer to the manual that came with the television or display device for more information. Your device should automatically detect the external display device. Connecting an external monitor or projector You ..

Adjusting the quality of the external display - Page 70

70 Getting Started Using external display devices 1 Press the FN + ( ) keys. The Display options window opens displaying the available options. The FN + ( ) keys allow you to cycle through the display options and highlights the available options in the following order (only the first option is available when you do not have an external monitor attached): ❖ PC screen only ❖ Duplicate ❖ Extend ❖ Second screen only (Sample Image) Display options window 2 Select the desired display setting. 3 Press ENTER to activate your selection. Press the Windows ( ) + P keys navigate through the opt..

Customizing your device’s settings - Page 71

71 Getting Started Customizing your device’s settings Customizing your device’s settings You can go into your device settings to make adjustments to your device to suit your needs. 1 Click or touch the Start ( ) button in the lower-left corner of the Desktop or press the Windows ( ) key or button. The Start menu opens. 2 Click or touch Settings ( ) in the Start menu, and then choose a category you wish to change. Refer to your operating system documentation or Help and Support for details. You may also wish to customize your power usage settings. For more information, see “Power Plans..

(Sample Illustration) Security lock cable - Page 72

72 Getting Started Caring for your device Do not pick up the device by its display panel/tablet or by the back, when it is attached to the keyboard. Doing so could damage the system. Using a Security lock Make sure the Security lock switch is in the unlocked position before attaching or detaching the tablet from the keyboard dock, to avoid damaging the tablet and keyboard dock, see “Attaching and detaching the keyboard dock” on page 76 . You may want to secure your device to a heavy object such as your desk. The easiest way to do this is to purchase an optional Security lock cable. For ..

(Sample Illustration) Attaching security lock cable - Page 73

73 Getting Started Caring for your device 5 Slide the Security Lock switch to the unlocked position. (Sample Illustration) Attaching security lock cable 6 Insert the cable’s locking end into the security lock slot on the keyboard dock, and then engage the locking device by sliding the Security Lock switch to the Locked position. Your device is now securely locked. Security Lock switch (unlocked position)

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“Saving your work” on page 83 - Page 74

74 Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the device’s temporary memory until you save it to the internal storage drive. If the network you are using goes down and you must restart your device to reconnect, or your battery runs out of charge while you are working, you will lose all work since you last saved. See “Saving your work” on page 83 for further information. HINT: Some programs have an automatic save feature that can be activat..

Learning the Basics - Page 75

75 Learning the Basics Computing tips ❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. It is easy to put off backing up because it takes time. However, if your internal storage drive suddenly fails, you will lose all the data on it unless you have a separate backup copy. For more information, see “Data and system configuration backup in the Windows operating system” on page 151 . ❖ Use Error-checking and Disk Defragmenter regularly to check and optimize disk space and improve performance. ❖ Scan all new file..

(Sample Image) Attaching the keyboard dock - Page 76

76 Learning the Basics Attaching and detaching the keyboard dock Attaching and detaching the keyboard dock Make sure the Security Lock switch is in the unlocked position before attaching or detaching the tablet from the keyboard dock, to avoid damaging the tablet and keyboard dock. Attaching the tablet and keyboard dock To attach the tablet to the keyboard: 1 Make sure the Security Lock switch is in the unlocked ( ) position. 2 Align the guides on the keyboard dock bracket to the guide points at the bottom edge of the tablet and gently press the tablet straight down into the bracket until i..

Attaching the tablet and keyboard dock - Page 77

77 Learning the Basics Attaching the tablet and keyboard dock 3 Slide the Security Lock switch to the locked ( ) position to secure the tablet to the keyboard dock. Detaching the tablet and keyboard dock Close all applications and save all unsaved files before detaching the tablet from the keyboard. Do not disconnect the tablet from the keyboard while an application is running. 1 Make sure the Security Lock switch is in the unlocked ( ) position. 2 There are two (2) ways to undock the tablet and keyboard dock: ❖ Press the FN ( ) + E ( ) keys to undock. You will hear a chime when the softw..

“TOSHIBA Function Keys” on page 158 - Page 78

78 Learning the Basics Using the keyboard Using the keyboard Your device’s keyboard contains character keys, control keys, function keys, and special Windows keys. (Sample Illustration) Keyboard Function keys The function keys (not to be confused with the FN key) are the 12 keys at the top of the keyboard. (Sample Illustration) Function keys F1 through F12 are called function keys because they execute programmed functions when pressed. Used in combination with the FN key, function keys marked with icons execute specific functions on the device. For example, the FN + ( ) keys turn the touc..

(Sample Illustration) Numeric and cursor control overlay - Page 79

79 Learning the Basics Using the keyboard Overlay keys The keys with gray numbers and symbols on the front of them form the numeric and cursor overlay. This overlay lets you enter numeric data or control the cursor as you would using the 10-key keypad on a desktop device’s keyboard. (Sample Illustration) Numeric and cursor control overlay Using the overlay to type numeric data The keys with the numbers on their right front are the numeric overlay keys. To turn the numeric overlay on, press FN and ( ) simultaneously. A Toast notification pops up to indicate the state of the function, when ..

Backlit keyboard dock - Page 80

80 Learning the Basics Touch screen Backlit keyboard dock Your keyboard may have a backlight illumination feature. If the keyboard backlight setting is set to Auto, the backlight turns on when you type on the keyboard and turns off after a certain interval when you stop typing. You can modify the time-out interval or change the keyboard backlight setting to Always On or Always Off. Touch screen Your device may come with a digitizer feature, enabling direct interaction with display, apps, and programs. Your device comes with a touch screen, enabling direct interaction with displayed apps and..

Learning the Basics - Page 81

81 Learning the Basics Mouse properties Swipe or slide —To swipe or slide, quickly move your finger across the surface of the screen without pausing. For example, swipe your finger to the left from the right edge of the screen to display the current Notifications. Double-tap —Tap quickly twice to zoom in. For example, double-tap a section of a Web page to zoom in on that section. Double-tap again to zoom out. Zoom out —Place and pinch two fingers together to zoom out. (Applicable to apps that support this function.) Zoom in —Place and spread two fingers apart to zoom in. (Applicable..

(Sample Image) Start menu - Page 82

82 Learning the Basics Starting an app 3 Click or touch Devices ( ). The Devices window appears. 4 Click or touch Mouse & touchpad in the left pane of the window. The Mouse screen appears. 5 Make the desired changes to the Mouse settings. 6 Click or touch Close ( ) to save the changes and close the window.‘ Starting an app To start an app, click or touch the Start ( ) button in the lower-left corner of the Desktop or press the Windows ( ) key or button. To locate your Windows button, please refer to your Quick Start document. The Most used list on the left side of the Start screen dis..

Learning the Basics - Page 83

83 Learning the Basics Saving your work For more information, see “Using the Start menu” on page 50 and “Start button” on page 98 . Saving your work Before you turn off the device using the Shut down command, save your work on the internal storage drive, external media, flash media, or optical disc. This is one of the most important rules of computing. Many applications offer a feature that saves documents at regular intervals. Check your program’s documentation to see if it has an automatic save feature. Backing up your work Back up all the files you create in case something happ..

Toshiba’s energy-saver design - Page 84

84 Chapter 3 Mobile Computing This chapter covers all aspects of using your device while traveling. Toshiba’s energy-saver design Your device enters a low-power suspension mode when it is not being used, thereby conserving energy and saving money in the process. It has a number of other features that enhance its energy efficiency. Many of these energy-saving features have been preset by Toshiba. We recommend you leave these features active, allowing your device to operate at its maximum energy efficiency, so that you can use it for longer periods while traveling. Running the device on bat..

“Maintaining your battery” on page 94 - Page 85

85 Mobile Computing Running the device on battery power Battery Notice Battery life rating is for comparison purposes only, and does not indicate the battery life that will be obtained by any individual user. Actual battery life may vary considerably from specifications depending on product model, configuration, applications, power management settings and features utilized, as well as the natural performance variations produced by the design of individual components. The battery life rating is only achieved on the select models and configurations tested by Toshiba under the specific test se..

Charging the main battery - Page 86

86 Mobile Computing Charging the main battery Power management Your device ships with the power management options preset to a configuration that will provide the most stable operating environment and optimum system performance for both AC power and battery modes. Changes to these settings may result in system performance or stability issues. Users who are not completely familiar with the power management component of the system should use the preset configuration. For assistance with setup changes, contact Toshiba’s Customer Support Center. Charging the main battery If the device is leak..

“Backing up your work” on page 83 - Page 87

87 Mobile Computing Monitoring battery power TECHNICAL NOTE: The recharging of the tablet’s battery may not occur when your device is using all of the power provided by the AC adaptor to run applications, features, and devices. Your device's Power Options utility can be used to select a power level setting that reduces the power required for system operation and will allow the battery to recharge. The battery may not start charging immediately under the following conditions: ❖ The battery is extremely hot or cold. To ensure that the battery charges to its full capacity, wait until it re..

(Sample Illustration) Power and battery light locations - Page 88

88 Mobile Computing Monitoring battery power Battery life and charge time may vary, depending upon power management settings, applications and features used. ❖ The tablet's battery indicator light flashes amber when the main battery charge is low and it is time to recharge the main battery or plug in the AC adaptor If the AC power light flashes amber during charging, either a battery is malfunctioning, or it is not receiving correct input from the AC power supply. HINT: Be careful not to confuse the Battery indicator light ( ) with the Power indicator light ( ). When the Battery light or ..

What to do when the main battery runs low - Page 89

89 Mobile Computing Monitoring battery power With repeated discharges and recharges, the battery’s capacity gradually decreases. A frequently used older battery does not power the device for as long as a new battery, even when both are fully charged. TECHNICAL NOTE: The device drains the battery faster at low temperatures. Check your remaining charge frequently if you are working in temperatures below 50 degrees Fahrenheit. The device calculates the remaining battery charge based on your current rate of power use and other factors such as the age of the battery. What to do when the main b..

(Sample Image) Advanced settings tab of Power Options - Page 90

90 Mobile Computing Monitoring battery power 5 Double-click or touch Battery to display the battery options. (Sample Image) Advanced settings tab of Power Options screen 6 Configure the alarm settings to suit your needs. 7 Click or touch OK . Conserving battery power How long a fully charged battery lasts when you are using the device depends on a number of factors, such as: ❖ How the device is configured ❖ How much you use the internal storage drive or other optional devices ❖ Where you are working, since operating time decreases at low temperatures There are various ways in which yo..

(Sample Image) Windows Power Options window - Page 91

91 Mobile Computing Monitoring battery power Microsoft has combined these options into preset Power Plans. Using one of these power plans lets you choose between maximum power savings and peak system performance. You may also set individual power-saving options to suit your own needs. The following sections describe how to choose a Power Plan and discuss each power-saving option. Power Plans You can choose a predefined Power Plan or select your own combination of power options. To do this: 1 Click or touch the Battery ( ) icon in the notification area. 2 Click or touch Power & sleep set..

“Power Plans” on page 91 - Page 92

92 Mobile Computing Using the eco power plan 6 Click or touch Change plan settings under the selected power option to choose the plan you wish to edit. This screen allows you to change basic settings. 7 Click or touch Change advanced power settings to access settings for battery notification levels, internal storage drive power save time, etc. You can click or touch the plus signs to expand each item and to see what settings are available for each item. 8 Click or touch OK to save the plan changes you have performed. Depending on your model, the two power plans eco and Balanced are satisfac..

Changing the main battery - Page 93

93 Mobile Computing Changing the main battery Changing the main battery The device’s battery is not accessible by the user. When your main battery has run out of power, plug in the AC adaptor. If you find that a new battery is needed, contact the location where you purchased the device for more information on replacing the battery. Toshiba will not be responsible for any product damage, data loss, service, or part replacement made necessary by improper installation of a new battery. If the device is leaking or its case is cracked, put on protective gloves to handle it. Taking care of your..

Disposing of your device - Page 94

94 Mobile Computing Disposing of your device Maintaining your battery Fully discharging your battery will allow better accuracy of the battery meter. To fully discharge your battery, periodically disconnect the device from a power source and operate it on battery power until the battery fully discharges. Disposing of your device Never attempt to dispose of a device by burning or by throwing it into a fire, and never allow exposure to a heating apparatus (e.g., microwave oven). Heat can cause a device to explode and/or release caustic liquid, both of which may possibly cause serious injury. ..

“Setting up for - Page 95

95 Mobile Computing Traveling tips Before using your device aboard an aircraft, make sure the Wireless antenna is OFF (Airplane mode is ON) if your device has wireless LAN capability. To enable/disable the wireless antenna, press the FN + ( ) keys or use the Airplane mode switch located under Networks , see “Setting up for communications” on page 101 . NOTE NOTE

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Exploring the desktop - Page 96

96 Chapter 4 Exploring Your Device’s Features In this chapter, you will explore some of the special features of your device. Exploring the desktop You can use its features to start applications, find documents, set up system components, and perform most other computing tasks. HINT: The illustrated examples in this guide may appear slightly different from the screens displayed by your system. The differences are not significant and do not indicate any change in the functionality of your system.

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(Sample Image) Windows Desktop screen - Page 97

97 Exploring Your Device’s Features Exploring the desktop Finding your way around the desktop Your device’s desktop includes several standard features: icons, Start button, taskbar, notification area, notifications, and background pattern. (Sample Image) Windows Desktop screen To change from Desktop mode to Tablet mode, touch the Action Center ( ) icon in the Notification area, and then the Tablet mode tile. Icons An icon represents a folder, file, or program that can be quickly activated by double-clicking or touching the icon. You can create a new desktop icon for any folder, file, or..

Exploring Your Device’s Features - Page 98

98 Exploring Your Device’s Features Exploring the desktop ❖ TECHNICAL NOTE: If you delete a large number of files or very large files from the internal storage drive, there may be insufficient space available in the Recycle Bin to hold these files. In this case, Windows will prompt you to either permanently delete the file(s) or cancel the deletion. ❖ If you delete a file (of any size) from an external media or flash media, it does not go into the Recycle Bin. The file is permanently deleted. ❖ Permanently deleted files cannot be recovered from the Recycle Bin. For more information ..

(Sample Image) Task view - managing multiple desktops - Page 99

99 Exploring Your Device’s Features Exploring the desktop ❖ Access Toshiba Utilities ❖ Use the Search function ❖ Suspend system activity and shut down the device For more information, see “Using the Start menu” on page 50 and “Starting an app” on page 82 . Task view The Task view ( ) icon tiles the currently open windows and desktops so that they are visible at one time and allows you to manage multiple desktops. Adding desktops in Desktop mode After clicking or touching the Task view ( ) icon, you can add, close, or switch between desktops. Click or touch a desktop thumbnai..

Exploring Your Device’s Features - Page 100

100 Exploring Your Device’s Features Exploring the desktop App tiles The app tiles can be accessed and launched from the Start menu. Typical app tiles are the Calendar tile and Mail tile, as well as tiles representing all other applications downloaded to your system. Taskbar Each time you open a program, an icon associated with that program appears on the taskbar. With some programs, an icon appears on the taskbar for each document or window you open. You can use these icons to quickly switch between the programs or windows. To make a program or window the currently active one, click or t..

Exploring Your Device’s Features - Page 101

101 Exploring Your Device’s Features Windows Store Badge notifications —A specialized type of tile notification (shown on the Start menu tile) using symbols to indicate the number of applications that have updates available or the status of a running application. Raw notifications —These run a background task on behalf of an application while that application is not running in order to make available the latest content, such as an online newspaper. Windows Store Although many applications will be pre-installed or built-in to your device, you will also have the ability to download many..

“Wireless networking problems” on page 143 - Page 102

102 Exploring Your Device’s Features Setting up for communications 2 Click or touch Settings ( ) in the Start menu. 3 Select Network & Internet ( ) in the Settings window. The Network & Internet window allows you to choose from several options in the left pane of the window: ❖ Wi-Fi ❖ Airplane mode ❖ Data usage ❖ VPN ❖ Dial-up ❖ Proxy ❖ Ethernet 4 To set up your Wi-Fi connection, select Wi-Fi . 5 Select your network. 6 Select the Connect automatically checkbox to automatically connect to the selected network on startup. 7 Click or touch Connect . 8 Enter the network ..

Exploring Your Device’s Features - Page 103

103 Exploring Your Device’s Features Exploring audio features Connecting your device to a network You can connect your device to a network to increase its capabilities and functionality. Accessing a network For specific information about connecting to the network, consult your network administrator. Many hotels, airports, and offices offer Wi-Fi access. Exploring audio features You can only plug one external audio device at a time (i.e. headphones or microphone) into the available headphone/microphone jack. You can use your device to record sounds using the device’s internal microphone(..

Using external speakers or headphones - Page 104

104 Exploring Your Device’s Features Exploring audio features 3 Click or touch Voice Recorder . (Sample Image) Voice Recorder screen 4 Speak normally into the microphone. 5 When you have finished recording, click or touch the Stop Recording button. Your recording file is created and automatically saved for you. Using external speakers or headphones Before putting on headphones to listen, turn the volume down. Do not set the volume too high when using headphones. Continuous exposure to loud sound can harm your hearing. You can only plug one external audio device at a time (i.e. headphones ..

Exploring Your Device’s Features - Page 105

105 Exploring Your Device’s Features Using the Web Camera TECHNICAL NOTE: When using amplified speakers, use speakers that require an external power source. Other types of speakers will be inadequate to produce sound from the device. To play back sound files through external speakers or headphones: 1 Locate the headphone/microphone jack on the device. 2 Using any necessary adapters, plug the cable from the headphones or external speakers into the headphone/microphone jack. The headphone/microphone jack requires a 16-ohm stereo mini connector. To adjust the volume: ❖ For external speaker..

(Sample Illustration) Inserting memory media - Page 106

106 Exploring Your Device’s Features Using the microSD Card slot Using the microSD Card slot The microSD Card slot supports the use of a microSD Card. This medium can be used with a variety of digital products: digital music players, smartphones, digital cameras, digital video camcorders, etc. Do not use the Copy Disk function for this type of media. To copy data from one media to another, use the drag- and-drop feature of the Windows operating system. Inserting memory media To locate your microSD Card slot, please refer to your Quick Start document. The following instructions apply to al..

(Sample Illustration) Removing memory media - Page 107

107 Exploring Your Device’s Features Using the microSD Card slot Removing memory media 1 Prepare the card for removal by clicking or touching the Show hidden icons ( ) icon, if necessary, in the notification area and then selecting the Safely Remove Hardware and Eject Media ( ) icon. 2 Highlight, and then click or touch the item you would like to eject. If the system is unable to prepare the media for safe removal, a message will tell you to try again later. If the media can be removed now, the system displays Safe to Remove Hardware . If the device has a spring-loaded adapter slot, see s..

Utilities and - Page 108

108 Chapter 5 Utilities and Applications Your device includes several utilities designed to help you to reconfigure your system to best meet your individual needs. Together, these allow you to ascertain certain system details, set additional options, or change default options. These utilities are described in this chapter. The utilities described in this chapter, and the icons shown in the sample images are applicable only if the related utility is available on your system. ❖ eco Utility ❖ Supervisor password ❖ User password ❖ System Settings ❖ TOSHIBA Recovery Media Creator ❖ S..

(Sample Image) eco Utility window - Page 109

109 Utilities and Applications eco Utility eco Utility The eco Utility monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. To access the eco Utility: 1 In the Search field, type eco Utility . 2 Click or touch eco Utility ( ). The eco Utility window appears. (Sample Image) eco Utility window 3 To activate the eco power plan, select eco Mode on the left side. 4 Slide the eco Mode switch to the On position to enable eco Mode. 5 Click or touch Close . For more information on the eco power plan and utility, click or..

Using a supervisor password - Page 110

110 Utilities and Applications Password Utility Password Utility Setting a password lets you walk away from your device while providing additional protection for your files. When you set a password, you must enter the password before you can work on your device again. TOSHIBA supports different types of passwords on your device: ❖ A supervisor password—Prohibits unauthorized users from accessing certain functions such as System Settings. This is useful if more than one person uses the device. ❖ A user password—Prevents unauthorized users from starting the device. When setting up pas..

(Sample Image) Supervisor Password tab - Page 111

111 Utilities and Applications Password Utility To set a supervisor password: 1 In the Search field, type Password Utility . 2 Click or touch Password Utility ( ). 3 Click or touch Supervisor Password . (Sample Image) Supervisor Password tab 4 Click or touch Set . 5 Enter your password, and then enter it again to verify. 6 Click or touch Set . Under User Policy, this option may or may not ask for password verification. 7 Click or touch OK to save your password as a text file. Password Utility will suggest “memo.txt” for the text file name. If you have saved a password previously, using ..

Deleting a supervisor password - Page 112

112 Utilities and Applications Password Utility Deleting a supervisor password To delete a supervisor password: 1 In the Search field, type Password Utility . 2 Click or touch Password Utility . A pop-up screen appears asking for a password. 3 Enter your password, and then click or touch Verify . 4 Click or touch Supervisor Password . 5 Click or touch Delete . An authority verification pop-up screen appears. 6 Click or touch Delete . 7 Enter the password, and then click or touch Verify . 8 Click or touch OK to exit. Using a user password A user password provides power-on password protection..

(Sample Image) User Password tab - Page 113

113 Utilities and Applications Password Utility To register a password for the power-on password functions: 1 In the Search field, type Password Utility . 2 Click or touch Password Utility ( ). 3 Click or touch User Password . (Sample Image) User Password tab 4 Click or touch Set . 5 Enter your password, and then enter it again to verify. 6 Click or touch Set . 7 Click or touch OK to save your password as a text file. Password Utility will suggest “memo.txt” for the text file name. If you have saved a password previously, using the same name may overwrite your password text file with th..

Utilities and Applications - Page 114

114 Utilities and Applications Password Utility Deleting a user password To cancel the power-on password function: 1 In the Search field, type Password Utility . 2 Click or touch Password Utility . A pop-up screen appears asking for a password. 3 Enter your password, and then click or touch Verify . 4 Click or touch Delete . An authority verification pop-up screen appears. 5 Click or touch Delete . 6 Enter the password, and then click or touch Verify . 7 Click or touch OK to exit.

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(Sample Image) System Settings screen – General tab - Page 115

115 Utilities and Applications System Settings System Settings System Settings is the TOSHIBA configuration management tool available through the Windows operating system. To access it: 1 In the Search field, type System Settings . 2 Click or touch System Settings ( ). The System Settings screen appears. (Sample Image) System Settings screen – General tab options The System Settings screen may have the following tabs: ❖ General —Allows you to view the current BIOS version or change certain settings back to their default values ❖ Display —Allows you to change various default settin..

Utilities and Applications - Page 116

116 Utilities and Applications System Settings ❖ Panel open/Power on —Allows you to turn on the device when opening the display panel while the device is turned off. ❖ Power On By AC —Allows the device to turn on when you plug the AC adaptor in. ❖ Keyboard —Allows you to access the wake-on keyboard function, or to configure the function keys. ❖ Function Key —Allows you to set options for the notifications from the Function key. ❖ USB ❖ Legacy USB Support —Allows you to enable/disable the keyboard/mouse/floppy diskette drive legacy emulation. ❖ Internal USB 3.0 Contro..

TOSHIBA Recovery Media Creator - Page 117

117 Utilities and Applications TOSHIBA Recovery Media Creator TOSHIBA Recovery Media Creator The TOSHIBA Recovery Media Creator utility enables you to create recovery media that can be used to return your system to its out-of-box state, if necessary. For detailed information on using the utility to create recovery media, see “Creating a recovery drive using TOSHIBA Recovery Media Creator” on page 55 . Service Station The Service Station helps you keep your new device running at its best by notifying you when updated software, firmware, documentation or other information is available for..

(Sample Image) TOSHIBA Application Installer selection - Page 118

118 Utilities and Applications TOSHIBA Application Installer TOSHIBA Application Installer You must have an Internet connection to reinstall applications. The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your device. To reinstall drivers and applications: 1 In the Search field, type TOSHIBA Application Installer . 2 Click or touch TOSHIBA Application Installer ( ). The TOSHIBA Application Installer window appears. (Sample Image) TOSHIBA Application Installer selection screen 3 Click or touch the item you want to install..

Utilities and Applications - Page 119

119 Utilities and Applications PC Health Monitor PC Health Monitor The PC Health Monitor software program monitors device system functions such as power consumption, the cooling system and the 3D Accelerometer (available on certain models). It alerts users to specific system conditions via pop-up messages. It also tracks the usage of the device and related devices and logs service-relevant information on the device's internal storage drive. The collected information includes device operation time and number of actuations or status changes (e.g.: number of power button and FN key combination..

Your program or application stops responding. - Page 120

120 Chapter 6 If Something Goes Wrong Some problems you may encounter when using your device are relatively easy to identify and solve. Others may require help from your network administrator or the manufacturer of the software program. This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter. Problems that are easy to fix Your program or application stops responding. If you are working in a program that sudde..

Problems when you turn on the device - Page 121

121 If Something Goes Wrong Problems when you turn on the device 2 Select the program or application you want to close, and then click or touch End Task in the lower right corner. Closing the failed program should allow you to continue working. If it does not, continue with the next step. 3 Close the remaining programs one by one by selecting the program name, then select End Task . Closing all programs should allow you to continue working. If it does not, power off your device, and then restart it. You may need to restart the system using the Reset button, see “Right side” on page 37 ...

Problems when you turn on the device - Page 122

122 If Something Goes Wrong Problems when you turn on the device Data stored in the device’s memory has been lost. Data stored in the device’s internal storage drive may not be affected. Always save your data even when you are using Sleep mode. If your battery fully discharges, information that has not been saved will be lost. Your device can be configured to warn you when the battery is running low see “Setting battery notifications” on page 89 . If you are running on battery power, it is recommended that you do not leave the device in Sleep mode for long periods of time. To charge..

The battery light is blinking when the device is on. - Page 123

123 If Something Goes Wrong The Windows operating system is not working The battery light is blinking when the device is on. If the battery light is blinking when the device is on, this indicates a power mismatch. Do the following: 1 Check the OUTPUT specifications on the AC adaptor (for example, DC 19V – 3.95A) 2 Check the INPUT specifications on the bottom of the device. The output specifications of the AC adaptor must match the input specifications of the device. 3 If the specifications do not match, locate and use the AC adaptor that shipped with your device. If the specifications do ..

The Windows operating system is not working - Page 124

124 If Something Goes Wrong The Windows operating system is not working If Windows fails to start properly twice, the Windows Boot menu will launch. To enter the Advanced Startup options manually: 1 In the Search field, type Recovery Options . 2 Click or touch Recovery Options . 3 Scroll down to view the Restart Now option. 4 Click or touch Restart Now under Advanced Startup . The device restarts. 5 Click or touch Troubleshoot from the menu. After Restart, you now have several options: Reset your device ❖ All of your personal files and apps are removed ❖ Your device settings are changed..

The Windows operating system is not working - Page 125

125 If Something Goes Wrong The Windows operating system is not working Startup Settings In previous Operating Systems the majority of the options found on this menu were available by pressing the ( ) key during the Windows boot process: ❖ Enable low resolution video mode Restarts Windows using your current video driver at low resolution. This allows you to reset your display settings in the event they have been improperly set. ❖ Enable debugging mode Starts Windows in an advanced troubleshooting mode ❖ Enable boot logging Creates a file that lists all the drivers that are installed d..

If Something Goes Wrong - Page 126

126 If Something Goes Wrong Power and the battery My browser cannot find the URL address I typed in. Make sure you separated the domain names of the address with the forward slash (/). Check the spelling of each name and the syntax of the address carefully. A single incorrect letter or missed character will make it impossible for your browser to locate the site. My browser cannot find a site I bookmarked. The World Wide Web is constantly changing. A site you bookmarked yesterday may not be available today or its server may be down for temporary repair. Try again later. Power and the battery..

The battery appears not to power the device for as - Page 127

127 If Something Goes Wrong Keyboard help The battery appears not to power the device for as long as it usually does. If you frequently repeat shallow charge and discharge, the battery meter may become inaccurate. Let the battery discharge completely, then try charging it again. Check the power options via your Power Plans (see “Power Plans” on page 91 ). Have you added a device that takes its power from the battery? Is your software using the internal storage drive more? Is the display power set to turn off automatically? Was the battery fully charged to begin with? All these condition..

(Sample Image) Device Manager - Keyboard uninstall - Page 128

128 If Something Goes Wrong Keyboard help 5 Turn On the device, and try the keyboard again. Reset the Keyboard dock To reset the Keyboard dock, press the Rest button on the Keyboard dock. Never use a pencil to press the Reset button. Pencil lead can break off inside the device and damage it. Uninstall the keyboard driver You can Uninstall the keyboard driver to allow Windows to automatically reinstall the driver. 1 In the Search field, type Device Manager . 2 Click or touch the Device Manager application. 3 In the “Device Manager” double-click or touch Keyboards . 4 Right-click or touch..

Perform a system restore - Page 129

129 If Something Goes Wrong Touchpad help 5 After the driver uninstalls, restart your device, see “To Restart your device” on page 53 . The driver is then reinstalled automatically. Perform a system restore You can perform a system restore to a period in time at which the keyboard was working properly. If no restore points have been previously created then this method will not work, see “Saving system configuration with restore points” on page 152 . 1 In the Search field, type Create a restore point . 2 Click or touch Create a restore point . 3 Select the System Restore button on th..

“To Shut down your device” - Page 130

130 If Something Goes Wrong Touchpad help Install an external mouse Without a touch screen it may be challenging to navigate your way around the operating system without a working touchpad. To help you troubleshoot the issue you may want to install an (optional) external mouse. 1 Plug a USB mouse into an open USB port on your device. 2 If prompted, follow the on-screen instructions for installation. The device may automatically download the needed driver for your mouse (Internet connection required). Perform a complete power cycle 1 Shut down your device, see “To Shut down your device” ..

(Sample Image) Device Manager - touchpad uninstall - Page 131

131 If Something Goes Wrong Touchpad help Do NOT select the “Delete the driver software for this device” box. (Sample Image) Device Manager - touchpad uninstall 5 After the driver uninstalls, restart your device, see “To Restart your device” on page 53 . The driver is then reinstalled automatically. Download the latest touchpad driver 1 In your Web browser go to http://support.toshiba.com/drivers . 2 Enter your device’s serial number. 3 Filter your search by Touchpad driver to find and download the touchpad driver for your device. In order to determine the correct driver to downlo..

Perform a system restore - Page 132

132 If Something Goes Wrong Display problems Perform a system restore You can perform a system restore to a period in time at which the touchpad was working properly. If no restore points have been previously created then this method will not work, see “Saving system configuration with restore points” on page 152 . 1 In the Search field on the taskbar, type Create a restore point . 2 Click or touch Create a restore point . 3 Select the System Restore button on the System protection tab. 4 Select Recommended Restore or Choose a different restore point to restore the system to a point at ..

(Sample Illustration) Video ports on side of device and - Page 133

133 If Something Goes Wrong Display problems HINT: Pressing the FN + ( ) keys several times will advance you through the display options. If you are using an external monitor: ❖ Check that the monitor is turned on. ❖ Check that the monitor’s power cord/cable is firmly plugged into a working power outlet. ❖ Check that the cable connecting the external monitor to the device is firmly attached. ❖ Try adjusting the contrast and brightness controls on the external monitor. ❖ Press the FN + ( ) keys to make sure the display priority is not set for the built-in screen. Configuring mult..

Disk or storage drive problems - Page 134

134 If Something Goes Wrong Disk or storage drive problems You can also change the settings for individual components separately by selecting each item. For more information, see the Windows online Help. A message displays saying that there is a problem with your display settings and that the adapter type is incorrect or the current settings do not work with your hardware. Reduce the size of the color palette to one that is supported by the device’s internal display. To change the display properties: 1 Right-click or touch & hold in a blank area of the Windows desktop. 2 Click or touc..

(Sample Image) Clicking on or touching the drive - Page 135

135 If Something Goes Wrong Disk or storage drive problems 3 Right-click or touch the drive you wish to check. (Sample Image) Clicking on or touching the drive 4 In the pop-up menu, click or touch Properties . The drive’s “Properties” box appears. 5 Click or touch the Tools tab. 6 Click or touch the Check button. The Error Checking box appears. The system will alert you if you need to scan the drive. 7 Even if you do not need to scan the drive for errors you can scan by clicking or touching Scan drive . Error-checking tests and repairs the storage drive. Your hard disk seems very slow..

Your data files are damaged or corrupted. - Page 136

136 If Something Goes Wrong Web Camera help Your data files are damaged or corrupted. Refer to your software documentation for file recovery procedures. Many software packages automatically create backup files. You may also be able to recover lost data using utility software. Consult your network administrator. Some programs run correctly but others do not. This is probably a configuration problem. If a program does not run properly, refer to its documentation and check that the hardware configuration meets its needs. Web Camera help There are a few easy steps to troubleshooting and fixing ..

(Sample Image) Web Camera driver - uninstall window - Page 137

137 If Something Goes Wrong Web Camera help Do NOT select the “Delete the driver software for this device” box. (Sample Image) Web Camera driver - uninstall window 5 After the driver uninstalls, restart your device, see “To Restart your device” on page 53 . The driver is then reinstalled automatically. Perform a system restore You can perform a system restore to a period in time at which the Web Camera was working properly. If no restore points have been previously created then this method will not work, see “Saving system configuration with restore points” on page 152 . 1 In th..

Check for problems with third party applications - Page 138

138 If Something Goes Wrong Sound help Check for problems with third party applications Uninstall all other applications that use the Web Camera except the pre-installed camera application. If uninstalling the other applications does not fix the problem, reinstall them. If it does fix the problem, try reinstalling them again to check if the Web Camera continues to work. If it stops working again, the problem may be with that specific third-party application. System Recovery The final troubleshooting step is to perform a system recovery. Recovering the device to its original, out-of-the- box..

(Sample Image) Speaker Setup window - Page 139

139 If Something Goes Wrong Sound help Check and set default speakers 1 In the Search field, type Change system sounds . 2 Click or touch Change system sounds . 3 Click or touch the Playback tab. 4 Select a playback device. 5 Click or touch the Set Default button. If only one playback device is listed, that device is set as the default automatically. 6 With the default playback device selected, click or touch the Configure button. (Sample Image) Speaker Setup window 7 Click or touch Stereo in the “Audio channels” box. If “Stereo” is not available select any other available option. 8..

(Sample Image) Audio driver - uninstall window - Page 140

140 If Something Goes Wrong Sound help 10 If no sound is heard from all or one of the speakers, or if the configuration type was changed, continue with the speaker setup by clicking or touching Next . Follow the on-screen instructions to complete the speaker setup. Uninstall the audio driver You can Uninstall the audio driver to allow Windows to automatically reinstall the driver. 1 In the Search field, type Device Manager . 2 Click or touch the Device Manager application. 3 Double-click or touch Sound, video and game controllers . 4 Right-click or touch Sound Audio driver and select Uninst..

Download the latest sound driver - Page 141

141 If Something Goes Wrong Sound help 5 After the driver uninstalls, restart your device, see “To Restart your device” on page 53 . The driver is then reinstalled automatically. Download the latest sound driver 1 In your Web browser go to http://support.toshiba.com/drivers . 2 Enter your device’s serial number. 3 Filter your search by Sound driver to find and download the Sound driver for your device. To determine which device requires a driver, follow the procedure below: a In the Search field, type Device Manager . b Click or touch the Device Manager application. c Select Sound, vi..

The printer will not print. - Page 142

142 If Something Goes Wrong Printer problems 4 Select Recommended Restore or Choose a different restore point to restore the system to a point at which your sound system was working properly. Printer problems This section lists some of the most common printer problems. The printer will not print. Check that the printer is connected to a working power outlet, turned on and ready (on line). Check that the printer has plenty of paper. Some printers will not start printing when there are just two or three sheets of paper left in the tray. Make sure the printer cable is firmly attached to the de..

Wireless networking problems - Page 143

143 If Something Goes Wrong Wireless networking problems Wireless networking problems This section provides general troubleshooting tips for networking problems, specifically wireless (Wi-Fi) networking. The terms and concepts used assume a basic understanding of networks, and may be for more advanced users. If you need assistance or if you are not familiar with the terminology, please see Windows Help and Support or contact your computer technician. ❖ If your device is equipped with an internal Wi-Fi adapter, verify that Airplane mode is OFF, see “Setting up for communications” on pa..

Connecting to the Internet - Page 144

144 If Something Goes Wrong Connecting to the Internet To enable/disable the wireless antenna, press the FN + ( ) keys or use the Airplane mode switch located under Networks , see “Setting up for communications” on page 101 . ❖ Use IPCONFIG to verify that the device has a useful IP address - one other than the private address of 169.254.xxx.xxx assigned by Windows. 1 In the Search field, type Cmd . 2 Click or touch Command Prompt . 3 Enter IPCONFIG/ALL , and then press ENTER . The IP address for each active network adapter will be displayed. ❖ Connect your device directly to your ro..

Using a wireless connection - Page 145

145 If Something Goes Wrong Connecting to the Internet Using a wireless connection After you have an ISP and you've connected your hardware by following the ISP's instructions, you might already be connected to the Internet. To find out, open your Web browser and try visiting a Web site. If the Web site doesn't appear, try connecting to a network. Click or touch the Network ( ) icon on the taskbar. Click or touch the network you wish to connect to, and then click or touch Connect . Troubleshooting an Internet connection – Verify network status The appearance of the Network ( ) icon in the..

Troubleshooting an Internet connection – Verify - Page 146

146 If Something Goes Wrong Connecting to the Internet Troubleshooting an Internet connection – Verify hardware Before troubleshooting any problem you are having with connecting to the Internet, verify the following: 1 Make sure all cords/cables are connected, (e.g. modem connection from the wall and connection cables to the router). The modem and router may be combined into one device. 2 Remove the power cord/cable from the modem and the router. 3 Wait approximately 10 seconds, then plug the modem and the router back in. 4 Wait for the modem and router to completely startup before contin..

(Sample Image) Device Manager - Network adapter uninstall - Page 147

147 If Something Goes Wrong Connecting to the Internet Do NOT select the “Delete the driver software for this device” box. (Sample Image) Device Manager - Network adapter uninstall 5 After the driver uninstalls, open the Action menu in Device Manager. 6 Select Scan for hardware changes . 7 After the driver uninstalls, restart your device, see “To Restart your device” on page 53 . The driver is then reinstalled automatically. If you are still unable to connect to a wireless network, you may have a hardware issue that will require further troubleshooting. Troubleshooting an Internet c..

(Sample Image) Command Prompt window - Page 148

148 If Something Goes Wrong Connecting to the Internet 2 At the command prompt, type ping 127.0.0.1 and press ENTER . 3 If the network adapter and TCP/IP are functioning correctly, you should receive a response that looks similar to the following: (Sample Image) Command Prompt window If you receive an error message at this point, TCP/IP may not be properly installed. To remove and reinstall TCP/IP, perform the following steps: 1 In the command prompt window type netsh int ip reset resetlog.txt (with the spaces as indicated) and press ENTER . (Sample Image) Command Prompt window

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Downloading drivers and updates - Page 149

149 If Something Goes Wrong Downloading drivers and updates When you run this command, it will rewrite the registry keys used for TCP/IP settings and have the same result as removing and reinstalling the protocols. 2 Restart your device and try connecting to your home network and Internet again. If the device still does not detect a wireless network, the driver for the network adapter may need to be removed and reinstalled. During this process, the network adapter will be removed, Windows will go through a hardware detection process, and the driver will be reinstalled automatically. Downloa..

How to determine the correct drivers to - Page 150

150 If Something Goes Wrong Develop good computing habits 4 Download and install the most recent drivers. 5 Follow the on-screen instructions. 6 Restart your device, see “To Restart your device” on page 53 . How to determine the correct drivers to download When downloading or updating drivers, it is important to choose the correct driver that will work properly for the specific device in (or connected to) your device. On the “Drivers & Software” area of the Toshiba support Web site, there may be several drivers listed for the same device. Often, a particular device is made by se..

On a regular basis, back up the information stored - Page 151

151 If Something Goes Wrong Develop good computing habits On a regular basis, back up the information stored on your internal storage drive. Use Windows to back up files, or the entire device, to a flash drive, or external hard disk. Here are some ways you can do this: ❖ Use the Windows operating system to back up files or your entire device to a flash drive, or external hard disk. ❖ Copy files to a rewritable external storage device. ❖ Connect your device to the office network and copy files to your network partition. Some people use a combination of these methods, backing up all fil..

Saving system configuration with restore - Page 152

152 If Something Goes Wrong Develop good computing habits Saving system configuration with restore points The System Restore feature of the Windows operating system quickly creates restore points - ‘snapshots’ of your Windows operating system configuration - and saves them for later recall. If you experience problems after installing some new hardware or software, you can easily select a previously established Control Point to ‘turn back the clock,’ restoring the Windows operating system to the state it was in just prior to the installation. This is much easier and more effective th..

Backing up your data or your entire device - Page 153

153 If Something Goes Wrong Develop good computing habits To do this: 1 In the Search field, type Create a restore point . Click or touch Create a restore point from the list that appears. The System Protection tab of the System Properties window appears. 2 Click or touch System Restore... 3 Click or touch Next . 4 Click or touch the Restore point you wish to use then click or touch Next . The time stamp and description of each Restore point is displayed. At this point you can click or touch Scan for affected programs to determine what the impact of using the chosen Restore Point will be. 5..

General tips for installing hardware and - Page 154

154 If Something Goes Wrong Develop good computing habits Follow these steps to back up your device or files to a flash drive, or an external storage drive: You cannot back up the device while running on battery power. Connect the AC adaptor before continuing. 1 In the Search field, type Save backup copies of your files with File History . 2 Click or touch Save backup copies of your files with File History and follow the on-screen instructions to back up your files. For additional Help, press the ( ) key to launch the Windows Help and Support screen, and search for “back up files,” Gene..

If you need further assistance - Page 155

155 If Something Goes Wrong Additional help ❖ Restart the Windows operating system. Always restart the Windows operating system after each installation, even if the installation utility does not prompt you to do so. This will ensure that the installation is completed, and will clean up anything that the installation utility left behind. ❖ Do one installation at a time. If you have several new items to add to your device’s system, install just one at a time, creating restore points immediately before each successive installation. This will make it much easier to determine the origin of..

Other Toshiba Internet Web sites - Page 156

156 If Something Goes Wrong Other Toshiba Internet Web sites ❖ Consult the dealer from whom you purchased your device and/or application. Your dealer is your best source for current information. Technical support is available online at Toshiba’s support Web site at support.toshiba.com . At this Web site you will find answers for many commonly asked technical questions in addition to downloadable software drivers, BIOS updates, and many other downloads. Contacting Toshiba Toshiba’s Technical Support Web site For technical support, or to stay current on the most recent software and hard..

Toshiba’s worldwide offices - Page 157

157 If Something Goes Wrong Toshiba’s worldwide offices For more information on additional Toshiba worldwide locations, please visit: www.toshiba.co.jp/index.htm . France Toshiba Systèmes (France) S.A. 7, Rue Ampère; B. P. 131 92800 Puteaux Cédex France Germany Toshiba Europe GmbH Leibnizstraße 2 D-93055 Regensburg Germany Italy Centro Direzionale Colleoni Palazzo Perseo Via Paracelso 10 20041, Agrate Brianza Milano, Italy Japan Toshiba Corporation, PCO-IO 1-1, Shibaura 1-Chome Minato-Ku, Tokyo, 105-8001 Japan Latin America and Caribbean Toshiba America Information Systems, Inc. 9740 ..

TOSHIBA Function - Page 158

158 Appendix A TOSHIBA Function Keys TOSHIBA Function keys provide a quick way to modify selected system functions and to launch applications. Functions TOSHIBA Function keys are used to set or modify the following system functions: ❖ Mute ❖ Lock (Instant security) ❖ Power Plan ❖ Sleep ❖ Hibernation ❖ Output (Display switch) ❖ Brightness control ❖ Wireless ❖ Touchpad ❖ Cursor control ❖ Numeric overlay ❖ Scroll lock ❖ Keyboard dock eject

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TOSHIBA Function Keys - Page 159

159 TOSHIBA Function Keys Functions ❖ Keyboard dock Backlight ❖ Zoom In/Out ❖ Volume ❖ Zoom (Display resolution) ❖ Cortana ® Volume Mute Lock (Instant security) Power plan Sleep mode This TOSHIBA Function key enables/disables volume mute. When volume mute is enabled, no sound will come from the speakers or headphones. This TOSHIBA Function key activates instant security. The user logon screen will appear and a user with a valid account will need to log back on to gain access to the device. This TOSHIBA Function key displays the currently selectable power plans and cycles through ..

“Directing the display output when your device is - Page 160

160 TOSHIBA Function Keys Functions Hibernation mode Output (Display switch) This TOSHIBA Function key places the device into Hibernation mode. If Hibernation mode is disabled, this Function key will not respond. This TOSHIBA Function key cycles through the display options and highlights the available options, see “Directing the display output when your device is attached to the keyboard dock” on page 69 . Press ENTER to activate your selection. ❖ PC screen only ❖ Duplicate ❖ Extend ❖ Second screen only (Sample Image) Display mode options window All of the above modes are always..

“Using the touchpad” on page 63 - Page 161

161 TOSHIBA Function Keys Functions Display brightness Disabling or enabling wireless devices Disabling or enabling the touchpad This TOSHIBA Function key decreases the screen brightness. This TOSHIBA Function key increases the screen brightness. This TOSHIBA Function key enables/disables the Wi-Fi antenna in your device. Allow about 5 seconds to switch between modes. The wireless modes are: ❖ Disables the wireless antenna (Airplane mode is ON). ❖ Enables the wireless antenna (Airplane mode is OFF). This TOSHIBA Function key enables/disables the touchpad. To enable/disable the touchpad ..

TOSHIBA Function Keys - Page 162

162 TOSHIBA Function Keys Functions Disabling or enabling the cursor control overlay Disabling or enabling the numeric overlay Disabling or enabling the scroll lock Keyboard dock eject Keyboard dock backlight Zoom In/Out This TOSHIBA Function key enables/disables the cursor control overlay. This TOSHIBA Function key enables/disables the numeric overlay. This TOSHIBA Function key enables/disables the scroll lock. This TOSHIBA Function key ejects the keyboard dock. This TOSHIBA Function toggles the settings for the keyboard dock backlight: ❖ Always On ❖ Always Off ❖ Keyboard activated (..

TOSHIBA Function Keys - Page 163

163 TOSHIBA Function Keys Functions Volume control Zoom (Display resolution) Cortana This TOSHIBA Function key decreases the speaker volume. This TOSHIBA Function key increases the speaker volume. Fn+ [Space bar] This TOSHIBA Function key switches screen resolution. Cycle through the screen resolutions, and then select the desired resolution. Windows ( ) + S keys Use these keys for quick access to Cortana. Cortana is a personal digital assistant that can help you search for content on your device or the Web, manage your calendar, and much more.

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Power Cord/Cable - Page 164

164 Appendix B Power Cord/Cable Connectors Your device ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. USA UL approved Canada CSA approved United Kingdom BS approved Europe VDA approved NEMKO approved Australia AS approved

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Glossary - Page 165

165 Glossary TECHNICAL NOTE: Some features defined in this glossary may not be available on your device. Acronyms The following acronyms may appear in this User’s Guide. AC Alternating Current BIOS Basic Input/Output System BD-ROM Blu-ray Disc Read-Only Memory bps bits per second CD Compact Disc CD-ROM Compact Disc Read-Only Memory CD-RW Compact Disc Rewrite Memory CMOS Complementary Metal-Oxide Semiconductor CPU Central Processing Unit DC Direct Current DMA Direct Memory Access DIMM Dual Inline Memory Module DOS Disk Operating System

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Glossary - Page 166

166 Glossary DPI Dots Per Inch DVD Digital Versatile (or Video) Disc DVD-ROM Digital Versatile (or Video) Disc Read-Only Memory eSATA external Serial Advanced Technology Attachment FAT File Allocation Table FCC Federal Communications Commission GB gigabyte GBps gigabytes per second HDD Hard Disk Drive HDMI High-Definition Multimedia Interface HDMI CEC High-Definition Multimedia Interface Consumer Electronics Control HTML Hypertext Markup Language IEEE Institute of Electrical and Electronics Engineers I/O Input/Output IRQ interrupt request ISP Internet Service Provider KB kilobyte LAN Local ..

Glossary - Page 167

Glossary 167 SD Secure Digital SDRAM Synchronous Dynamic Random Access Memory SSD Solid State Drive TFT Thin Film Transistor USB Universal Serial Bus URL Uniform Resource Locator WAN Wide Area Network www World Wide Web Terms The following terms may appear in this User’s Guide. A active-matrix display —A liquid crystal display (LCD) made from an array of liquid crystal cells using active-matrix technology. Also known as a “TFT display,” in its simplest form there is one thin film transistor (TFT) for each cell. This type of display works well with computers because of its shallow de..

Glossary - Page 168

168 Glossary B backup —A copy of a file, usually on a removable disk, kept in case the original file is lost or damaged. Basic Input/Output System (BIOS) —See BIOS . baud rate —The speed at which a communication device, such as a printer or modem, transmits information. Baud rate is the number of signal changes per second (not necessarily the same as bits per second). See also bits per second . Blu-ray Disc (BD) —Offering more storage capacity than DVDs, the format was developed to allow for more data storage and to enable recording and playback of high- definition video (HD). BIOS ..

Glossary - Page 169

Glossary 169 C cache —A section of very fast memory in which frequently used information is duplicated for quick access. Accessing data from cache is faster than accessing it from the computer’s main memory. See also CPU cache, L1 cache, L2 cache . CD —An individual compact disc. See also CD-ROM . CD-ROM (Compact Disc Read-Only Memory) —A form of high-capacity storage that uses laser optics instead of magnetic means for reading data. See also CD . Compare DVD-ROM . Central Processing Unit (CPU) —The chip that functions as the “brain” of the computer. It takes information from ..

Glossary - Page 170

170 Glossary controller —A device that controls the transfer of data from a computer to a peripheral device and vice versa. For example, disk drives, monitors, keyboards, and printers all require controllers. CPU —See Central Processing Unit (CPU) . CPU cache —A section of very fast memory residing between the CPU and the computer’s main memory that temporarily stores data and instructions the CPU will need to execute commands and programs. See also cache, L1 cache, L2 cache . cursor —An on-screen symbol (usually a flashing vertical line) that indicates the position where characte..

Glossary - Page 171

Glossary 171 disc —A round, flat piece of material, designed to be read from and written to by optical (laser) technology, and used in the production of optical discs, such as CDs and DVDs. Compare disk . disk —A round, flat piece of material that can be magnetically influenced to hold information in digital form, and used in the production of magnetic disks, such as hard disks. Compare disc . See also hard disk . disk drive —The device that reads and writes information and programs on external media or hard disk. It rotates the disk at high speed past one or more read/write heads. do..

Glossary - Page 172

172 Glossary eSATA —An external device that supports hot swapping and fast data transfer. Very useful in storing and transferring large files. executable file —A computer program that is ready to run. Application programs and batch files are examples of executable files. Names of executable files usually end with a .bat or.exe extension. expansion device —A device that connects to a computer to expand its capabilities. Other names for an expansion device are port expander, port replicator, docking station, or network adapter. extension —See file extension . external device —See de..

Glossary - Page 173

Glossary 173 Function key —(1) A feature in which certain keys in combination with the Fn key can set system options or control system parameters, such as the battery save mode. (2) A key or combination of keys that activates a memory resident program. function keys —The keys labeled F1 through F12 , typically located on the keyboard. Their function is determined by the operating system and/or individual programs. G ground —A conductor to which all components of an electric circuit are connected. It has a potential of zero (0) volts, is connected to the earth, and is the point of refe..

Glossary - Page 174

174 Glossary I icon —A small image displayed on the screen that represents a function, file, or program. interlaced —A method of refreshing a computer screen, in which only every other line of pixels is refreshed. Interlaced monitors take two passes to create a complete screen image. Compare non-interlaced . internal device —See device . Internet —The decentralized, world-wide network of computers that provides electronic mail, the World Wide Web, and other services. See also World Wide Web . K keyboard shortcut —A key or combination of keys that you use to perform a task instead ..

Glossary - Page 175

Glossary 175 load —To move information from a storage device (such as a hard disk) into memory for processing. local area network —See LAN . logical drive —A section of a disk that is recognized by the operating system as a separate disk drive. A system’s logical drives may differ from its physical drives. For example, a single hard disk drive may be partitioned into two or more logical drives. M memory —Typically refers to the computer’s main memory, where programs are run and data is temporarily stored and processed. Memory can be volatile and hold data temporarily, such as RA..

interlaced - Page 176

176 Glossary non-interlaced —A method of refreshing a computer screen, in which each pixel of every line is refreshed as the electron beam scans across and down the screen. Compare interlaced . non-system disk —A disk for storing programs and data that cannot be used to start the computer. Compare system disk . O online —Available through the computer. Online may refer to information being read from your own computer’s internal storage drive, such as online documentation or online Help, or to information coming from another company on a company network or the Internet. operating sys..

Glossary - Page 177

Glossary 177 pointer —An icon (usually an arrow) that moves on the screen when you slide your finger across the touchpad or move a mouse. Used to point to and select/activate on-screen items, such as icons, menu items, and buttons. The shape and purpose of the pointer varies depending on the program you are using and what you are doing. pointing device —Any device, such as the touchpad or a mouse, that enables you to move the pointer on the screen. port —A socket on the computer where you plug in a cable for connection to a network or a peripheral device. processor —See Central Proc..

Glossary - Page 178

178 Glossary RGB (Red, Green, Blue) monitor —A monitor that reproduces all colors by mixing red, green, and blue light in various combinations. RJ45 connector —An eight-wire connector used to connect a computer to a network. ROM (Read-Only Memory) —Non-volatile memory that can be read but not written to. Non-volatile here means that information in ROM remains whether or not the computer is receiving power. This type of memory is used to store your computer’s BIOS, which is essential instructions the computer reads when you start it up. See also BIOS, memory . Compare RAM . S Secure ..

Glossary - Page 179

Glossary 179 system prompt —The symbol (in the MS-DOS operating system, generally a drive letter followed by a “greater than” sign) indicating where users are to enter commands. T TFT display —See active-matrix display . Tile/Tiles —A list of square or rectangular icons on the Start screen representing applications that can be accessed by selecting them. U Universal Serial Bus (USB) —USB is a serial bus that supports data transfer. USB allows hot swapping of peripherals. See also bus, hot swapping, serial . upload —To send a file to another computer through a modem or network...

Index - Page 180

180 Index A AC adaptor 48 AC power 86 AC power light 48 accessing network 103 AccuPoint II 62 Primary button 63 Secondary button 63 adding optional external devices 54 adding desktops 99 adjusting touchpad settings 66 Advanced Startup options 124 Ambient light sensor 35 app, starting 82 Attach/Detach indicator light 38 audio features 103 B backing up data 32 backing up files 75, 83 Backlit keyboard dock 80 battery battery life 85 care 93, 94 changing 93 charge indicator light 49 charge time 86 charger 86 charging 49, 86 conserving power 90 determine remaining power 88 indicator light 88 low..

Index - Page 181

181 Index BIOS Setup see System Settings button Keyboard Reset 39 Pen-Digital eraser 39 Pen-Right mouse click 39 Power 37 Reset 37 volume control 37 Windows 35 C caring for your device 71 changing battery 93 charging the battery 49 cleaning the device 71 communications set up 101 computer environmental precautions 40, 94 computing habits troubleshooting 150 computing tips 74 connecting AC adaptor 48 AC adaptor cord to (DC-IN) 48 device to a network 103 external device 67 HDMI-compatible TV or display device 69 monitor 69 power cord/cable 49 power source 48 customize device settings 71 D dat..

Index - Page 182

182 Index Toshiba Service Station 149 drivers downloading 149 E easy to fix problems troubleshooting 120 eco power plan 92 eco Utility 109 Emergency Pen 38 enabling touchpad 67 enabling/disabling cursor control overlay 162 enabling/disabling numeric overlay 162 enabling/disabling scroll lock 162 enabling/disabling touchpad 161 ENERGY STAR 26 exploring desktop 96 external display device HDMI Out port 68 Micro HDMI Out port 68 RGB (monitor) port 68 external display, adjusting 70 F features features and components 34 features and components back view 35 bottom view 38 front view 34 left side v..

Index - Page 183

183 Index K keyboard Function keys 78 function keys 78 overlay keys 79 special Windows keys 78 troubleshooting 127 using 78 keyboard dock attaching 76 detaching 76 keyboard dock backlight 162 keyboard dock eject 162 Keyboard Reset button 39 keys function keys 78 overlay for cursor control 79 overlay keys 79 overlay to type numeric data 79 L LEDs system indicator lights 88 AC adaptor light 87 AC power light 48, 49 battery light 49 Web Camera light 105 Licenses 17 light Attach/Detach indicator 38 Battery indicator (device) 37 Power indicator (device) 37 Power indicator (keyboard dock) 38 M ma..

Index - Page 184

184 Index DC-IN 38 HDMI 68 HDMI Out 36 headphone/microphone jack 38 internal microphones 35 Micro HDMI 68, 69 Micro HDMI Out 38, 69 microSD 38 Network 38 RGB 68 RGB (Monitor) 36 Security lock 36 USB 3.0 38 USB 3.1 (Type C) 37 Power icon 52, 53 power connecting cable to AC adaptor 48 cord/cable 49 cord/cable connectors 164 energy-saving features 84 power and battery troubleshooting 126 Power button (device) 37 power down shut down 52 Power indicator light (device) 37 Power indicator light (keyboard dock) 38 power light 88 power management 86 optimum performance 86 power plans selecting power..

Index - Page 185

185 Index power plan options 91 video cables 68 Service Station 117 setting low battery notifications 89 setting up AC adaptor 48 communications 101 device 47 work environment 40 settings customize device settings 71 Shut down device 52, 53 Sleep mode 53 sounds recording 103 speakers 35 using external 104 Special Windows keys Application key 78 Windows key 78 starting an app 82 Startup menu troubleshooting 123 supervisor password, deleting 112 supervisor password, set up 110 switch Security lock 36 system indicator lights AC power 48 battery light 49 LEDs 49, 87, 88, 105 System Settings 115..

Index - Page 186

186 Index corrupted/damaged data files 136 data/entire system backup 153 data/system configuration 151 device will not start 121 display error message 134 display problems screen is blank 132 easy to fix problems 120 error message, warning resume failure 121 Error-checking 134 external display problems 134 external monitor 133 good computing habits 150 hard disk drive is slow 135 installing hardware/software 154 Internet 125 keyboard 127 missing files/trouble accessing a drive 134 power and battery 126 printer problems 142 restore points 152 screen does not look correct/ flickers 133 slow I..

Index - Page 187

187 Index using a Security lock 72 using the keyboard 78 using the overlay for cursor control 79 using the Toshiba Dual Pointing Device 62 Utilities 108 V video projector adjusting display 70 volume control button 37 W warranty standard limited warranty 30 Web Camera using 105 Web camera Back 35 Front 35 Web camera indicator Front 35 Web sites 156 Wi-Fi wireless networking 101 Windows button 35 Windows operating system desktop 96 troubleshooting 123 Windows Store 101 wireless networking 101 troubleshooting 143

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