Dell Inspiron 15 Gaming 7577 7000 Service Manual English

Inspiron 15 Gaming 7577 Language

Download Dell Inspiron 15 Gaming 7577 7000 Service Manual English

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Computer Model: Inspiron 15-7577 - Page 1

Inspiron 15 7000 Gaming Service Manual Computer Model: Inspiron 15-7577 Regulatory Model: P72F Regulatory Type: P72F001

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Notes, cautions, and warnings - Page 2

Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. 2017 - 09 Rev. A00

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Contents - Page 3

Contents Before working inside your computer ........................... 12 Before you begin ..................................................................................... 12 Safety instructions ................................................................................... 12 Recommended tools ................................................................................ 13 Screw list ................................................................................................. 14 After working inside your computer .............................. 16 Removing the base cover ...

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Replacing the memory modules ................................... 25 Procedure ............................................................................................... 25 Post-requisites ........................................................................................ 25 Removing the solid-state drive ..................................... 26 Prerequisites ............................................................................................ 26 Procedure ............................................................................................... 26 Replacing the solid-s..

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Replacing the wireless card .......................................... 39 Procedure ............................................................................................... 39 Post-requisites ........................................................................................ 40 Removing the rear cover .............................................. 41 Prerequisites ............................................................................................ 41 Procedure ................................................................................................ 41 Replacing th..

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Replacing the speakers ................................................ 57 Procedure ................................................................................................ 57 Post-requisites ........................................................................................ 57 Removing the system board ......................................... 58 Prerequisites ........................................................................................... 58 Procedure ............................................................................................... 58 Replacing the s..

±ngerprint-reader - Page 7

Replacing the fans ....................................................... 76 Procedure ................................................................................................ 76 Post-requisites ........................................................................................ 76 Removing the power-button board ............................... 77 Prerequisites ............................................................................................ 77 Procedure ................................................................................................ 77 Replacing the ..

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Replacing the display assembly .................................... 90 Procedure ............................................................................................... 90 Post-requisites ........................................................................................ 90 Removing the palm rest ................................................ 91 Prerequisites ............................................................................................ 91 Procedure ................................................................................................ 91 Replacing the ..

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Replacing the display hinges ....................................... 106 Procedure .............................................................................................. 106 Post-requisites ....................................................................................... 106 Removing the display panel ........................................ 107 Prerequisites .......................................................................................... 107 Procedure .............................................................................................. 107 Replacing the dis..

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Replacing the display back-cover and antenna assembly ..................................................................... 119 Procedure ............................................................................................... 119 Post-requisites ........................................................................................ 119 Downloading drivers ................................................... 120 Downloading the audio driver ................................................................. 120 Downloading the graphics driver .............................................

Getting help and contacting Dell - Page 11

Running the ePSA diagnostics ......................................................... 137 System diagnostic lights ........................................................................ 138 Flea power release ................................................................................. 139 Wi-Fi power cycle .................................................................................. 140 Dell Power Manager (DPM V3.0) ........................................................... 140 Getting help and contacting Dell ................................. 141 Self-help resources ...........

Before working inside your - Page 12

Before working inside your computer NOTE: The images in this document may di²er from your computer depending on the con±guration you ordered. Before you begin 1 Save and close all open ±les and exit all open applications. 2 Shut down your computer. Click Start → Power → Shut down . NOTE: If you are using a di²erent operating system, see the documentation of your operating system for shut-down instructions. 3 Disconnect your computer and all attached devices from their electrical outlets. 4 Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor ..

Recommended tools - Page 13

CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching pins and contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/ regulatory_compliance . CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. Whi..

Table 1. Screw list - Page 14

Screw list Table 1. Screw list Component Secured to Screw type Quantity Screw image Battery Computer base M2.5x6 3 Solid-state drive Computer base M3x3 1 Hard-drive assembly Computer base M2.5x3 4 Hard-drive bracket Hard drive M3x3 4 Wireless card Wireless card bracket and system board M2x3 1 Rear cover Computer base M2x2 4 Display-cable bracket Computer base M2x3 1 Computer base Palm-rest assembly M2.5x6 19 Computer base Palm-rest assembly M2x3 4 Touchpad Palm-rest assembly M2x2 4 Fans Heat sink M2x1.4 5 Fans System board M2x3 4 Status-light board Computer base M2x3 1 14

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Component Secured to Screw type Quantity Screw image Power-button board Palm-rest assembly M2x3 2 Power-adapter port bracket Computer base M2.5x5 2 Fingerprint-reader board bracket Palm-rest assembly M2x2 2 USB Type-C port bracket System board M2.5x5 2 System board Computer base M2.5x5 3 Keyboard bracket Palm-rest assembly M1.6x2.2 30 Heat-sink assembly System board M2x3 6 Display assembly Palm-rest assembly M2.5x5 2 Display hinges Display back-cover and antenna assembly M2.5x2.5 8 Display panel Display back-cover and antenna assembly M2x2.5 4 15

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After working inside your - Page 16

After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1 Replace all screws and ensure that no stray screws remain inside your computer. 2 Connect any external devices, peripherals, or cables you removed before working on your computer. 3 Replace any media cards, discs, or any other parts that you removed before working on your computer. 4 Connect your computer and all attached devices to their electrical outlets. 5 Turn on your computer. 16

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Removing the base cover - Page 17

Removing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Procedure 1 Loosen the captive screw that secures the base cover to the computer base. 2 Using your ±ngertips, gently pry the base cover to release the tabs from the slots on the computer bas..

Disconnect the battery cable from the system board. - Page 18

4 Disconnect the battery cable from the system board. 18

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Replacing the base cover - Page 19

Replacing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Procedure 1 Connect the battery cable to the system board. 2 Slide the tabs on the base cover into the slots on the computer base and snap the base cover into place. 3 Tighten the captive scr..

Removing the battery - Page 20

Removing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Prerequisites Remove the base cover . Procedure 1 Remove the three screws (M2.5x6) that secure the battery to the computer base. 20

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o² - Page 21

2 Lift the battery at an angle o² the computer base. 3 Turn the computer over, open the display, and press and hold the power button for ±ve seconds to ground the system board. 21

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Replacing the battery - Page 22

Replacing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Procedure 1 Slide the battery in the slot on the computer base and align the screw holes on the battery with the screw holes on the computer base. 2 Replace the three screws (M2.5x6) that secure..

Removing the memory modules - Page 23

Removing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Prerequisites Remove the base cover . Procedure 1 Locate the memory module on the system board. 23

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±ngertips - Page 24

2 Use your ±ngertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops up. 3 Remove the memory module from the memory-module slot. 24

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Replacing the memory modules - Page 25

Replacing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Procedure 1 Align the notch on the memory module with the tab on the memory-module slot. 2 Slide the memory module ±rmly into the slot at an angle. 3 Press the memory module down until i..

Removing the solid-state drive - Page 26

Removing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sle..

Lift the solid-state drive - Page 27

3 Lift the solid-state drive o² the solid-state drive slot. 27

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Replacing the solid-state drive - Page 28

Replacing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. Procedure 1 Place the solid-state drive on the slot on the computer base. 2 Align the notch ..

Post-requisites - Page 29

4 Replace the screw (M3x3) that secures the solid-state drive to the computer base. Post-requisites Replace the base cover . 29

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Removing the hard drive - Page 30

Removing the hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state. Prerequisite..

o² - Page 31

4 Lift the hard-drive assembly, along with its cable, o² the computer base. 5 Disconnect the interposer from the hard-drive assembly. 6 Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive. 31

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Lift the hard-drive bracket - Page 32

7 Lift the hard-drive bracket o² the hard drive. 32

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Replacing the hard drive - Page 33

Replacing the hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure 1 Align the screw holes on the hard-drive bracket with the screw holes on the hard drive. 2 Replace the..

Removing the coin-cell battery - Page 34

Removing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the co..

Peel - Page 35

2 Peel o² the coin-cell battery from the battery socket on the computer base. 35

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Replacing the coin-cell battery - Page 36

Replacing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Procedure 1 Adhere the coin-cell battery into the battery socket on the computer base. 2 Connect the coin-cell battery cable to the system board. Post-requisites Replace the base cover..

Removing the wireless card - Page 37

Removing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Prerequisites Remove the base cover . Procedure 1 Locate the wireless card on the system board. 37

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2 Remove the screw (M2x3) that secures the wireless-card bracket to the wireless card and system board. 3 Remove the wireless-card bracket from the wireless card. 4 Disconnect the antenna cables from the wireless card. 5 Slide and remove the wireless card from the wireless-card slot. 38

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Table 2. Antenna-cable color scheme - Page 39

Replacing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it. 1 Align the notch on the wireless card with the tab on the wireless-card slot and slide the wirel..

Post-requisites - Page 40

4 Replace the screw (M2x3) that secures the wireless-card bracket to the wireless card and system board. Post-requisites Replace the base cover . 40

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Removing the rear cover - Page 41

Removing the rear cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Prerequisites Remove the base cover . Procedure 1 Remove the four screws (M2x2) that secure the rear cover to the computer base. 2 Pry the rear cover starting from the center, to the left and ..

Remove the rear cover from the computer base. - Page 42

3 Remove the rear cover from the computer base. 42

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Replacing the rear cover - Page 43

Replacing the rear cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Procedure 1 Slide the tabs on the rear cover into the slots on the computer base and snap the rear cover into place. 2 Align the screw holes on the rear cover with the screw holes on the comp..

Removing the computer base - Page 44

Removing the computer base WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Prerequisites 1 Remove the base cover . 2 Remove the battery . 3 Remove the rear cover . 4 Remove the wireless card . Procedure 1 Using pull tab, disconnect the camera cable from the system..

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7 Remove the display cable from the routing guides on the computer base and peel the display cable from the computer base. 8 Open the latch and disconnect the power-button board cable from the system board. 9 Open the latch and disconnect the keyboard-backlight cable from the system board. 10 Open the latch and disconnect the touchpad cable from the system board. 11 Peel of the tape that secures the keyboard cable to the system board. 45

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12 - Page 46

12 Open the latch and disconnect the keyboard cable to the system board. 13 Remove the 19 screws (M2.5x6) that secure the computer base to the palm-rest assembly. 46

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14 - Page 47

14 Remove the four screws (M2x3) that secure the computer base to the palm-rest assembly. 15 Turn the computer over and open the display. 16 Using a plastic scribe, release the tabs on palm-rest assembly from the slots on the computer base. 47

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system board - Page 48

17 Lift the palm-rest assembly, along with the display assembly, o² the computer base. 18 Remove the system board . 19 Remove the power-adapter port . 20 Remove the status-light board . 48

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speakers - Page 49

21 Remove the speakers . 22 After performing all the above steps, you are left with the computer base. 49

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Replacing the computer base - Page 50

Replacing the computer base WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Procedure 1 Replace the speakers . 2 Replace the status-light board . 3 Replace the power-adapter port . 4 Replace the system board . 5 Align and place the palm-rest assembly on the comput..

Post-requisites - Page 51

17 Align and place the display-cable bracket on the computer base. 18 Replace the screw (M2x3) that secures the display-cable bracket to the computer base. 19 Route the antenna cables through the routing guides on the computer base. 20 Adhere the camera cable to the computer base. 21 Connect the camera cable to the system board. Post-requisites 1 Replace the wireless card . 2 Replace the rear cover . 3 Replace the battery . 4 Replace the base cover . 51

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Removing the status-light board - Page 52

Removing the status-light board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Prerequisites 1 Remove the base cover . 2 Remove the battery . 3 Remove the rear cover . 4 Remove the computer base . Procedure NOTE: The status-light board includes an LED indicator f..

Lift the status-light board - Page 53

3 Lift the status-light board o² the computer base. 53

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Replacing the status-light board - Page 54

Replacing the status-light board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Procedure 1 Align the screw holes on the status-light board with the screw holes on the computer base. 2 Replace the screw (M2x3) that secures the status-light board to the computer b..

Removing the speakers - Page 55

Removing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Prerequisites 1 Remove the base cover . 2 Remove the battery . 3 Remove the rear cover . 4 Remove the computer base . Procedure 1 Disconnect the speaker cable from the system board. 2 Note the r..

Lift the left speaker - Page 56

6 Lift the left speaker o² the computer base. 56

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Replacing the speakers - Page 57

Replacing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Procedure NOTE: The rubber grommets may get pushed out while replacing the speaker. Ensure that the rubber grommets are in their position after placing the speaker on the system board. 1 Using ..

Removing the system board - Page 58

Removing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system boa..

o² - Page 59

3 Open the latch and disconnect the status-light board cable from the system board. 4 Disconnect the power-adapter port cable from the system board. 5 Turn the computer base over. 6 Remove the two screws (M2.5x5) that secure the power-adapter port bracket to the computer base. 7 Lift the power-adapter port bracket o² the computer base. 8 Remove the two screws (M2.5x5) that secure the USB Type-C port bracket to the system board. 9 Lift the USB Type-C port bracket from the system board. 59

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10 - Page 60

10 Disconnect the speaker cable from the system board. 11 Remove the four screws (M2x3) that secure the fans to the system board. 12 Remove the three screws (M2.5x5) that secure the system board to the computer base. 60

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o² - Page 61

13 Gently release the ports on the system board from the slots on the computer base and lift the system board o² the computer base. 14 Turn the system board over. 61

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Follow the procedure from step 5 to step 6 in “ - Page 62

15 Follow the procedure from step 5 to step 6 in “ Removing the heat sink ”. 62

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Replacing the system board - Page 63

Replacing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system bo..

Post-requisites - Page 64

13 Slide the status-light board cable into the connector on the system board and close the latch to secure the cable. 14 Slide the hard-drive cable into the connector on the system board and close the latch to secure the cable. 15 Connect the coin-cell battery to the system board. Post-requisites 1 Replace the computer base . 2 Replace the wireless card . 3 Replace the solid-state drive . 4 Replace the memory modules . 5 Replace the rear cover . 6 Replace the coin-cell battery . 7 Replace the battery . 8 Replace the base cover . Entering the Service Tag in the BIOS setup program 1 Turn on o..

Removing the power-adapter - Page 65

Removing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Prerequisites 1 Remove the base cover . 2 Remove the battery . 3 Remove the rear cover . 4 Remove the solid-state drive . 5 Remove the memory modules . 6 Remove the wireless card . 7 R..

Lift the power-adapter port, along with its cable, - Page 66

Procedure Lift the power-adapter port, along with its cable, o² the computer base. 66

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Replacing the power-adapter - Page 67

Replacing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Procedure Place the power-adapter port into the slot on the computer base. Post-requisites 1 Replace the system board . 2 Replace the computer base . 3 Replace the wireless card . 4 R..

Removing the heat sink - Page 68

Removing the heat sink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . WARNING: The heat sink may become hot during normal operation. Allow su´cient time for the heat sink to cool before you touch it. CAUTION: For maximum cooling of the processor, do not touch th..

Removing the fans - Page 69

2 Disconnect the right-fan cable from the system board. 3 Follow the procedure from step 4 to step 6 in “ Removing the fans ”. 4 Turn the system board over. 5 In sequential order (indicated on the heat-sink assembly), remove the six screws (M2x3) that secure the heat sink assembly to the system board. 69

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Lift the heat sink assembly - Page 70

6 Lift the heat sink assembly o² the system board. 70

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Replacing the heat sink - Page 71

Replacing the heat sink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and heat sink are reinstal..

coin-cell battery - Page 72

7 Replace the coin-cell battery . 8 Replace the battery . 9 Replace the base cover . 72

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Removing the fans - Page 73

Removing the fans WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Prerequisites 1 Remove the base cover . 2 Remove the battery . 3 Remove the coin-cell battery . 4 Remove the rear cover . 5 Remove the memory modules . 6 Remove the solid-state drive . 7 Remove the ..

Procedure - Page 74

Procedure 1 Remove the ±ve screws (M2x1.4) that secure the fans to the heat sink. 2 Turn the computer base over. 3 Disconnect the left-fan cable and right-fan cable from the system board. 4 Peel the tape that secures the fans to the heat sink. 74

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o² - Page 75

5 Remove the four screws (M2x3) that secure the fan to the system board. 6 Lift the fans o² the heat sink. 75

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Replacing the fans - Page 76

Replacing the fans WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Procedure 1 Align and place the fans on the heat sink. 2 Replace the four screws (M2x3) that secure the fan to the system board. 3 Adhere the tape that secures the fans to the heat sink. 4 Connect ..

Removing the power-button - Page 77

Removing the power-button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Prerequisites 1 Remove the base cover . 2 Remove the battery . 3 Remove the rear cover . 4 Remove the computer base . Procedure 1 Open the latch and disconnect the ±ngerprint-reader b..

Lift the power-button board, along with the cable, - Page 78

4 Lift the power-button board, along with the cable, o² the palm-rest assembly. 78

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Replacing the power-button - Page 79

Replacing the power-button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Procedure 1 Align the screw holes on the power-button board with the screw holes on the palm-rest assembly. 2 Replace the two screws (M2x3) that secure the power-button board to the p..

±ngerprint-reader - Page 80

Removing the ±ngerprint-reader board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Prerequisites 1 Remove the base cover . 2 Remove the battery . 3 Remove the rear cover . 4 Remove the computer base . Procedure 1 Remove the two screws (M2x2) that secure the ±n..

±ngerprint-reader - Page 81

3 Lift the ±ngerprint-reader board o² the palm-rest assembly. 81

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±ngerprint-reader - Page 82

Replacing the ±ngerprint-reader board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Procedure 1 Align the ±ngerprint reader daughter-board on the palm-rest assembly. 2 Align the ±ngerprint reader daughter-board bracket on the palm-rest assembly. 3 Replace the..

Removing the touchpad - Page 83

Removing the touchpad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Prerequisites 1 Remove the base cover . 2 Remove the battery . 3 Remove the rear cover . 4 Remove the computer base . Procedure 1 Remove the four screws (M2x2) that secure the touchpad to the pa..

o² - Page 84

2 Slide and lift the touchpad, along with the cable, at an angle o² the palm-rest assembly. 84

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Replacing the touchpad - Page 85

Replacing the touchpad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Procedure 1 Slide the touchpad under the touchpad bracket. NOTE: Ensure that the touchpad is aligned with the guides available on the palm-rest assembly, and the gap on either sides of the touc..

Removing the display assembly - Page 86

Removing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Prerequisites 1 Remove the base cover . 2 Remove the battery . 3 Remove the rear cover . 4 Remove the computer base . Procedure 1 Remove the two screws (M2.5x5) that secure the display h..

Open the display hinges at an angle of 90 degrees. - Page 87

2 Open the display hinges at an angle of 90 degrees. 87

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Lift the palm-rest assembly - Page 88

3 Lift the palm-rest assembly o² the display assembly. 88

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4 - Page 89

4 After performing the above steps, you will be left with the display assembly. 89

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Replacing the display assembly - Page 90

Replacing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Procedure 1 Place the palm-rest assembly on the display assembly. 2 Close the display hinges at an angle of 90 degrees. 3 Replace the two screws (M2.5x5) that secure the display hinges ..

Removing the palm rest - Page 91

Removing the palm rest WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Prerequisites 1 Remove the base cover . 2 Remove the battery . 3 Remove the rear cover . 4 Remove the wireless card . 5 Remove the computer base . 6 Remove the display assembly . 7 Remove the t..

92 - Page 92

92

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Replacing the palm rest - Page 93

Replacing the palm rest WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Procedure Place the palm rest on a ³at surface. Post-requisites 1 Replace the ±ngerprint-reader board . 2 Replace the power-button board . 3 Replace the keyboard . 4 Replace the touchpad . 5..

Removing the keyboard - Page 94

Removing the keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Prerequisites 1 Remove the base cover . 2 Remove the battery . 3 Remove the rear cover . 4 Remove the wireless card . 5 Remove the computer base . 6 Remove the display assembly . Procedure 1 Ope..

3 - Page 95

3 Peel the tape that secures the keyboard bracket to the palm-rest assembly. 4 Remove the 30 screws (M1.6x2.2) that secure the keyboard bracket to the palm-rest assembly. 95

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Lift the keyboard bracket - Page 96

5 Lift the keyboard bracket o² the palm-rest assembly. 96

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Lift the keyboard, along with the cables, - Page 97

6 Lift the keyboard, along with the cables, o² the palm-rest assembly. 97

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Replacing the keyboard - Page 98

Replacing the keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Procedure NOTE: If you are installing a new keyboard, fold the cables the same way they are folded on the old keyboard. For more information, see “ Folding the Keyboard Cables ”. 1 Align an..

Folding the keyboard cables - Page 99

Folding the keyboard cables CAUTION: Do not apply excess pressure while folding the cables. The cables on the keyboard are not folded when you receive a replacement keyboard. Follow these instructions to fold the cables on the replacement keyboard the same way they are folded on the old keyboard. NOTE: Keyboard-backlight cable is present only on a backlit-keyboard. 1 Note the position to fold the new keyboard cable. 99

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2 - Page 100

2 Gently fold the keyboard cable with the end aligned at the fold line as shown in the image. Once folded correctly, the right edge of the keyboard cable should be lined up next to the line indicated on the palm-rest assembly 100

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Removing the display bezel - Page 101

Removing the display bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Prerequisites 1 Remove the base cover . 2 Remove the battery . 3 Remove the rear cover . 4 Remove the wireless card . 5 Remove the computer base . 6 Remove the display assembly . Procedure ..

Lift the display bezel - Page 102

3 Lift the display bezel o² the display assembly. 102

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Replacing the display bezel - Page 103

Replacing the display bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Procedure Align the display bezel with the display back-cover, and gently snap the display bezel into place. Post-requisites 1 Replace the display assembly . 2 Replace the computer base . ..

Removing the display hinges - Page 104

Removing the display hinges WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Prerequisites 1 Remove the base cover . 2 Remove the battery . 3 Remove the rear cover . 4 Remove the wireless card . 5 Remove the computer base . 6 Remove the display assembly . 7 Remove ..

Lift the display hinges - Page 105

2 Lift the display hinges o² the display back-cover. 105

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Replacing the display hinges - Page 106

Replacing the display hinges WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Procedure 1 Align the screw holes on the display hinges with the screw holes on the display back-cover. 2 Replace the eight screws (M2.5x2.5) that secure the display hinges to the display..

Removing the display panel - Page 107

Removing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Prerequisites 1 Remove the base cover . 2 Remove the battery . 3 Remove the rear cover . 4 Remove the wireless card . 5 Remove the computer base . 6 Remove the display assembly . 7 Remove t..

o² - Page 108

2 Gently lift the display panel and turn it over. 3 Peel o² the tape that secures the display cable to the display panel. 4 Open the latch and disconnect the display cable from the display panel. 108

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Lift the display panel away from the display back-cover. - Page 109

5 Lift the display panel away from the display back-cover. 109

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Replacing the display panel - Page 110

Replacing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Procedure 1 Slide the display cable into the connector on the display panel and close the latch to secure the cable. 2 Adhere the tape that secures the display cable to the display panel. ..

Removing the display cable - Page 111

Removing the display cable WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Prerequisites 1 Remove the base cover . 2 Remove the battery . 3 Remove the rear cover . 4 Remove the wireless card . 5 Remove the computer base . 6 Remove the display assembly . 7 Remove t..

Lift the display cable - Page 112

2 Lift the display cable o² the display back-cover and antenna assembly. 112

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Replacing the display cable - Page 113

Replacing the display cable WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Procedure 1 Align and place the display cable on the display back-cover and antenna assembly. 2 Route the display cable through the routing guides on the display back-cover and antenna ass..

Removing the camera - Page 114

Removing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Prerequisites 1 Remove the base cover . 2 Remove the battery . 3 Remove the rear cover . 4 Remove the wireless card . 5 Remove the computer base . 6 Remove the display assembly . 7 Remove the disp..

Lift the camera - Page 115

3 Lift the camera o² the display back-cover and antenna assembly. 115

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Replacing the camera - Page 116

Replacing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Procedure 1 Align the camera to the alignment posts on the display back-cover and antenna assembly and adhere the camera in place. 2 Connect the camera cable to the camera and close the latch to ..

Removing the display back-cover - Page 117

Removing the display back-cover and antenna assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Prerequisites 1 Remove the base cover . 2 Remove the battery . 3 Remove the wireless card . 4 Remove the rear cover . 5 Remove the computer base . 6 Remove the dis..

o² - Page 118

3 Lift the camera cable o² the display back-cover and antenna assembly. 4 After performing the above steps, we are left with the display back-cover and antenna assembly. 118

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Replacing the display back-cover - Page 119

Replacing the display back-cover and antenna assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer . After working inside your computer, follow the instructions in After working inside your computer . For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance . Procedure 1 Route the camera cable through the routing guides on the display back-cover and antenna assembly. 2 Adhere the tape that secures the camera cable to t..

Downloading the audio driver - Page 120

Downloading drivers Downloading the audio driver 1 Turn on your computer. 2 Go to www.dell.com/support . 3 Click or tap Product support , enter the Service Tag of your computer, and then click or tap Submit . NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click or tap Drivers & downloads → Find it myself . 5 Scroll down the page and expand Audio . 6 Click or tap Download to download the audio driver for your computer. 7 After the download is complete, navigate to the folder where you saved the audio driver ±le. 8 Do..

Downloading the USB 3.0 driver - Page 121

Downloading the USB 3.0 driver 1 Turn on your computer. 2 Go to www.dell.com/support . 3 Click or tap Product support enter the Service Tag of your computer, and then click or tap Submit . NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click or tap Drivers & downloads → Find it myself . 5 Scroll down the page and expand Chipset . 6 Click or tap Download to download the USB 3.0 driver for your computer. 7 After the download is complete, navigate to the folder where you saved the USB 3.0 driver ±le. 8 Double-click or ..

Downloading the chipset driver - Page 122

2 Go to www.dell.com/support . 3 Click Product support , enter the Service Tag of your computer, and then click Submit . NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself . 5 Scroll down the page and expand Chipset . 6 Click Download to download the media-card reader driver for your computer. 7 After the download is complete, navigate to the folder where you saved the card reader driver ±le. 8 Double-click the card reader driver ±le icon and follow the instructions on the scr..

±le, - Page 123

3 Click Product support enter the Service Tag of your computer and click Submit . NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself . 5 Scroll down the page and expand Network . 6 Click Download to download the network driver for your computer. 7 Save the ±le, and after the download is complete, navigate to the folder where you saved the network driver ±le. 8 Double-click the network driver ±le icon and follow the instructions on screen. 123

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Setup–de±ned - Page 124

System setup NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. Boot Sequence Boot Sequence allows you to bypass the System Setup–de±ned boot device order and boot directly to a speci±c device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears. you can: • Access System Setup by pressing F2 key • Bring up the one-time boot menu by pressing F12 key The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot men..

BIOS overview - Page 125

Keys Navigation Down arrow Moves to the next ±eld. Enter Selects a value in the selected ±eld (if applicable) or follow the link in the ±eld. Spacebar Expands or collapses a drop ‐ down list, if applicable. Tab Moves to the next focus area. NOTE: For the standard graphics browser only. Esc Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a message that prompts you to save any unsaved changes and restarts the system. BIOS overview CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Cert..

Table 3. System setup options—System information menu - Page 126

2 During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2. If you press F2 before the F2 prompt, this keystroke is lost. If you wait too long and the operating system logo appears, continue to wait until you see the desktop. Then, turn o² your computer and try again. System setup options NOTE: Depending on this computer and its installed devices, the items listed in this section may or may no..

General-System Information - Page 127

General-System Information Processor Information Processor Type Displays the processor type. Core Count Displays the number of cores on the processor. Processor ID Displays the processor identi±cation code. Current Clock Speed Displays the current processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Maximum Clock Speed Displays the maximum processor clock speed. Processor L2 Cache Displays the processor L2 Cache size. Processor L3 Cache Displays the processor L3 Cache size. HT Capable Displays whether the processor is HyperThreading (HT) capable. 64-Bit Te..

Table 4. System setup options—System - Page 128

General-System Information Wi-Fi Device Displays the wireless device information of the computer. Bluetooth Device Displays the bluetooth device information of the computer. Battery Information Displays the battery health information. Boot Sequence Boot Sequence Displays the boot sequence. Boot List Option Displays the available boot options. Advanced Boot Options Enable Legacy Option ROMs Enable or disable the Legacy Option ROMs. Enable UEFI Network Stack Enable or disable UEFI Network Stack. UEFI Boot Path Security Enable or disable the system to prompt the user to enter the Admin passwor..

Table 5. System setup options—Video menu - Page 129

System Con±guration Enable External USB Port Enable or disable booting from USB mass storage devices connected to external USB port. USB PowerShare Enable or disable charging external devices through the USB PowerShare port. Audio Enable or disable the integrated audio controller. Keyboard Illumination Con±gure the operating mode of the keyboard illumination feature. Keyboard Backlight with AC Enable or disable the keyboard backlight. Miscellaneous Devices Enable or disable various onboard devices. Enable Camera Enable or disable the camera. Enable Secure Digital (SD) Card Enable or disab..

Table 7. System setup options—Secure Boot menu - Page 130

Security Non-Admin Setup Changes Determines whether changes to the setup option are permitted when an administrator password is set. UEFI Capsule Firmware Updates Enable or disable BIOS updates through UEFI capsule update packages. PTT Security Enable or disable Platform Trust Technology (PTT) visibility to the operating system. Computrace(R) Enable or disable the BIOS module interface of the optional Computrace(R) Service from Absolute Software. CPU XD Support Enable or disable the Execute Disable mode of the Processor. Admin Setup Lockout Enable to prevent users from entering Setup when a..

- Page 131

Intel Software Guard Extensions Intel SpeedStep Enable or disable Intel Speedstep Technology. Default: Enabled. NOTE: If enabled, the processor clock speed and core voltage are adjusted dynamically based on the processor load. C-States Control Enable or disable additional processor sleep states. Default: Enabled. Intel TurboBoost Enable or disable Intel TurboBoost mode of the processor. Default: Enabled. HyperThread control Enable or disable HyperThreading in the processor. Default: Enabled. Power Management AC Behavior Enables the system to turn on automatically, when AC is inserted. Enabl..

Con±gure - Page 132

Intel Software Guard Extensions Default: Enabled. Numlock Enable Enable or disable Numlock. Default: Enable Numlock. Fn Lock Options Enable or disable the Fn lock mode. Fastboot Enable to set the speed of the boot process. Default: Thorough. Extend BIOS POST Time Con±gure additional pre-boot delay. Pull Screen Logo Enable or disable to display full screen logo. Warnings and Errors Select an action on encountering a warning or error. Table 9. System setup options—Virtualization Support menu Virtualization Support Virtualization Specify whether a Virtual Machine Monitor (VMM) can utilize t..

Table 12. System setup options—System Logs menu - Page 133

Maintenance BIOS Downgrade Control ³ashing of the system ±rmware to previous revisions. Data Wipe Enable to securely erase data from all internal storage devices. BIOS Recovery Enable the user to recover from certain corrupted BIOS conditions from a recovery ±le on the user primary hard drive or an external USB key. Table 12. System setup options—System Logs menu System Logs BIOS Events Display BIOS events. Thermal Events Display Thermal events. Power Events Display Power events. Table 13. System setup options—SupportAssist System Resolution menu SupportAssist System Resolution Auto ..

Assigning a system password and setup password - Page 134

CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended. NOTE: Your computer is shipped with the system and setup password feature is disabled. Assigning a system password and setup password You can assign a new System Password only when the status is in Not Set . To enter the system setup, press F2 immediately after a power-on or re-boot. 1 In the System BIOS or System Setup screen, select Security and press Enter. The Security screen is displayed. 2 Select System Password and create a password in the Enter the new password ±eld. Use the followi..

Clearing CMOS settings - Page 135

2 In the System Security screen, verify that Password Status is Unlocked . 3 Select System Password , alter or delete the existing system password and press Enter or Tab. 4 Select Setup Password , alter or delete the existing setup password and press Enter or Tab. NOTE: If you change the System and/or Setup password, re-enter the new password when promoted. If you delete the System and/or Setup password, con±rm the deletion when promoted. 5 Press Esc and a message prompts you to save the changes. 6 Press Y to save the changes and exit from System Setup. The computer reboots. Clearing CMOS ..

Flashing the BIOS - Page 136

Troubleshooting Flashing the BIOS You may need to ³ash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to ³ash the BIOS: 1 Turn on your computer. 2 Go to www.dell.com/support . 3 Click Product support , enter the Service Tag of your computer, and then click Submit . NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself . 5 Select the operating system installed on your computer. 6 Scroll down the page and expand BIOS . 7 Click..

Enhanced Pre-Boot System Assessment - Page 137

8 The BIOS Update Utility appears. Follow the instructions on the screen to complete the BIOS update. Enhanced Pre-Boot System Assessment (ePSA) diagnostics The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: • Run tests automatically or in an interactive mode • Repeat tests • Display or save test results • Run thorough tests to introduce additional..

System diagnostic lights - Page 138

7 Select the device from the left pane and click Run Tests . 8 If there are any issues, error codes are displayed. Note the error code and validation number and contact Dell. System diagnostic lights Power and battery-status light/hard-drive activity light Indicates the battery-charge status or the hard-drive activity. NOTE: Press Fn+H to toggle this light between power and battery-status light and hard-drive activity light. Hard-drive activity light Turns on when the computer reads from or writes to the hard drive. NOTE: Hard-drive activity light is supported only on computers shipped with..

Table 14. Diagnostics - Page 139

Table 14. Diagnostics Light pattern Problem description 2,1 CPU failure 2,2 System board: BIOS and ROM failure 2,3 No memory or RAM detected 2,4 Memory or RAM failure 2,5 Invalid memory installed 2,6 System board or chipset error 2,7 LCD failure 3,1 CMOS battery failure 3,2 PCI or video card or chip failure 3,3 Recovery image not found 3,4 Recovery image found but invalid 3,5 Power sequencing failure 3,6 Flash corruption detected by SBIOS 3,7 ME error Camera status light: Indicates whether the camera is in use. • Solid white — Camera is in use. • O² — Camera is not in use. Caps Loc..

Dell Docking Solution User’s Guide - Page 140

2 Remove the base cover . 3 Press and hold the power button for 15 seconds to drain the ³ea power. 4 Replace the base cover . 5 Turn on your computer. Wi-Fi power cycle If your computer is unable to access the internet due to Wi-Fi connectivity issues a Wi-Fi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a Wi-Fi power cycle: 1 Turn o² your computer. 2 Turn o² the modem. 3 Turn o² the wireless router. 4 Wait for 30 seconds. 5 Turn on the wireless router. 6 Turn on the modem. 7 Turn on your computer. Dell Power Manager (DPM V3...

Getting help and contacting Dell - Page 141

Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 15. Self-help resources Information about Dell products and services www.dell.com Dell Help & Support app Accessing help In Windows search, type Help and Support , and press Enter. Online help for operating system www.dell.com/support/windows www.dell.com/support/linux Troubleshooting information, user manuals, setup instructions, product speci±cations, technical help blogs, drivers, software updates, and so on. www.dell.com/support ..

Contacting Dell - Page 142

• Factory and system restore • BIOS information • Locate your product through the drop-down menu under View Products . • Enter the Service Tag number or Product ID in the search bar. Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell . NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can ±nd contact information on your purchase invoice, packing slip, bill, or Dell product catalog. 142

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