Compaq Presario Cq35-110tu Notebook Pc Cq35 - Maintenance And Service Guide Manual English (3.40MB)

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Compaq Presario CQ35 Notebook PC Maintenance and Service Guide Document Part Number: May 2009 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly ...

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© Copyright 2009 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Core, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft, Windows, and Windows Vista are U....

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Safety warning notice Å WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard ...

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Maintenance and Service Guideiv Contents 1 Product description 2 External component identification Top components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1 Display components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1 Buttons and fingerprint reader (select models only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2 Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3 Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4 Pointing devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5 Front components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6 Left-side components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6 Right-side components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7 Bottom components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8 3 Illustrated parts catalog Service tag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1 Computer major components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2 Display assembly subcomponents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7 Plastics ...

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vMaintenance and Service Guide Display assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–29 LED board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–36 Bluetooth module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–37 Audio board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–38 USB board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–39 Power connector and cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–40 System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–41 Fan/heat sink assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–44 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–49 5 Setup Utility Starting the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1 Using the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1 Changing the language of the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1 Navigating and selecting ...

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Maintenance and Service Guidevi When to back up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–2 Backup suggestions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–2 Using system restore points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–3 Performing a recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–4 9 Connector pin assignments Audio-in (microphone). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1 Audio-out (headphone) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1 External monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–2 HDMI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–3 RJ-45 (network) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4 Universal Serial Bus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4 10 Power cord set requirements Requirements for all countries and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–1 Requirements for specific ...

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viiMaintenance and Service Guide

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Maintenance and Service Guide1–1 1 Product description Category DescriptionDiscrete graphics subsystem memoryUMA graphics subsystem memory Product Name Compaq Presario CQ35 Notebook PC99 Processors Intel® Core™2 Duo processors:
■T9900 3.06-GHz processor, 6-MB L2 cache, 1066-MHz front side bus (FSB)
■T9800 2.93-GHz processor, 6-MB L2 cache, 1066...

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1–2Maintenance and Service Guide Product description ChipsetIntel PM459 Intel GM459 Southbridge: ICH9m99 GraphicsnVidia GeForce G 105M with 512 MB of dedicated video memory9 Mobile Intel GMA 4500 MHD universal memory architecture (UMA, integrated) with shared video memory:
■Up to 157 MB when system memory ≥ 1024 MB
■...

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Product description Maintenance and Service Guide1–3 Memory2 customer-accessible/upgradable memory module slots Supports dual-channel memory Supports up to 8 GB of system RAM PC2-6400, 800-MHz, DDR2 Supports the following configurations:
■8192-MB total system memory (4096 × 2, dual-channel)
■4096-MB total system memory (2048 × 2, dual-channel)
■3072-MB total ...

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1–4Maintenance and Service Guide Product description AudioHigh-definition audio Integrated subwoofer Supports Microsoft® requirements 2 Altec Lansing Pavilion-branded speakers99 WebcamVGA camera Fixed (no tilt) Activity LED 640 × 480 by 24 frames per second99 EthernetIntel Realtek 8111C 10/100/1000 network interface card (NIC)9 Intel Realtek 8102E 10/100 NIC9 Ethernet cable included99 WirelessIntegrated WLAN options ...

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Product description Maintenance and Service Guide1–5 Por tsAudio-in (mono microphone) Audio-out (stereo headphone) Consumer infrared eSATA HDMI v. 1.3b supporting 1080p with HDCP key HP Smart Adapter power Multi-pin AC power RJ-45 (Ethernet, includes link and activity lights) USB v. 2.0 (3) VGA (Dsub 15-pin) supporting:
■1920 × 1200 ...

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1–6Maintenance and Service Guide Product description SecuritySecurity cable slot Fingerprint reader with Digital Persona software support99 Operating system Preinstalled: Windows Vista® Business (32 bit) Windows Vista Home Basic (32 bit) Windows Vista Premium (64 and 32 bit) Windows Vista Ultimate (64 bit) FreeDOS99 Serviceability End-user replaceable parts: AC adapter Battery (...

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Maintenance and Service Guide2–1 2 External component identification Top components Display components Item Component Description (1)Wireless antennas On select computer models, at least 2 antennas send and receive signals from one or more wireless devices.
✎The antennas are not visible from the outside of the computer. ...

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2–2Maintenance and Service Guide External component identification Buttons and fingerprint reader (select models only) Item Component Description (1)Power but to n*
■When the computer is off, press the button to turn on the computer.
■When the computer is on, press the button briefly ...

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External component identification Maintenance and Service Guide2–3 Keys Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key or the esc key. (3)Windows logo ...

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2–4Maintenance and Service Guide External component identification Lights Item Component Description (1)Caps lock light On: Caps lock is on. (2)Power lights (2)*
■On: The computer is on.
■Blinking: The computer is in the Sleep state.
■Off: The computer is off or in Hibernation. (3)...

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External component identification Maintenance and Service Guide2–5 Pointing devices Item Component Description (1)TouchPad light
■White: TouchPad is enabled.
■Amber: TouchPad is disabled. (2)TouchPad* Moves the pointer and selects or activates items on the screen. (3)Left TouchPad button* Functions like the left button on ...

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2–6Maintenance and Service Guide External component identification Front components Left-side components Item Component Description (1)Power l ig ht
■On: The computer is on.
■Blinking: The computer is in the Sleep state.
■Off: The computer is off or in Hibernation. (2)Battery light
■...

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External component identification Maintenance and Service Guide2–7 Right-side components Item Component Description (1)ExpressCard slot Supports an optional ExpressCard/34 module. (2)Digital Media Slot Supports the following optional digital card formats: Secure Digital (SD) Memory Card, Secure Digital Input/Output (SD I/O), MultiMediaCard (MMC), Memory Stick (...

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2–8Maintenance and Service Guide External component identification Bottom components Item Component Description (1)Battery release latch Releases the battery from the battery bay. (2)Battery bay Holds the battery. (3)Wireless module compartment Holds a wireless LAN module and the RTC battery.
✎To prevent an unresponsive system, ...

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Maintenance and Service Guide3–1 3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Component Description 1 Product name This is the product name affixed to the front of the computer. 2...

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3–2Maintenance and Service Guide Illustrated parts catalog Computer major components

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Illustrated parts catalog Maintenance and Service Guide3–3 Item DescriptionSpare Part Number (1) Display assembly (includes 2 WLAN antenna transceivers and cables, microphone, nameplate, and logo):
■13.3-in BrightView display assembly for use only with computer models equipped with webcam531798-001
■13.3-in BrightView display assembly for use ...

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3–4Maintenance and Service Guide Illustrated parts catalog (15) Processor (includes replacement thermal material): Intel Core2 Duo processors:
■T9900 3.06-GHz processor (6-MB L2 cache, 1066-MHz FSB) 570434-001
■T9800 2.93-GHz processor (6-MB L2 cache, 1066-MHz FSB) 507951-001
■T9600 2.80-GHz processor (6-MB L2 cache, 1066-MHz FSB) 507952...

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3–6Maintenance and Service Guide Illustrated parts catalog (20) WLAN module (continued) 802.11a/b/g WLAN module:
■Broadcom 4312G 802.11a/b/g WLAN module for use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the U.S. Virgin Islands504593-001
■Broadcom 4312...

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Illustrated parts catalog Maintenance and Service Guide3–7 Display assembly subcomponents Item DescriptionSpare part number (1) Display bezel For use only with computer models equipped with a webcam 531800-001 For use only with computer models not equipped with a webcam 531801-001 (2) Display hinges531803-001 (3) 13.3-in, SVA, High-Definition ...

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3–8Maintenance and Service Guide Illustrated parts catalog Plastics Kit Item DescriptionSpare part number Plastics Kit:535521-001 (1)ExpressCard slot bezel (2)Hard drive cover (includes three captive screws, secured by C-clips) (3)Wireless module compartment cover (includes one captive screw, secured by a C-clip)

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Illustrated parts catalog Maintenance and Service Guide3–9 Mass storage devices Item DescriptionSpare part number (1) Hard drive (includes hard drive connector and hard drive bracket):
■500-GB, 7200-rpm 573738-001
■500-GB, 5400-rpm 530797-001
■320-GB, 7200-rpm 572085-001
■320-GB, 5400-rpm 530796-001
■250-GB, 7200-rpm 572084-001
■250...

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3–10Maintenance and Service Guide Illustrated parts catalog Miscellaneous parts DescriptionSpare part number AC adapters:
■90-W PFC HP Smart Adapter 463955-001
■65-W PFC HP Smart Adapter 463958-001 Power cords:
■For use in South Korea 490371-AD1
■For use in Taiwan and Thailand 490371-AB1 <...

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Illustrated parts catalog Maintenance and Service Guide3–11 Sequential part number listing Spare part number Description 463955-001 90-W PFC HP Smart Adapter 463958-001 65-W PFC HP Smart Adapter 480985-001 Intel WiFi Link 5100 802.11a/b/g/n WLAN module for use in all countries and regions except ...

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3–12Maintenance and Service Guide Illustrated parts catalog 504664-002 Broadcom 4322AGN 802.11a/b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, ...

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Illustrated parts catalog Maintenance and Service Guide3–13 530795-001 250-GB, 5400-rpm hard drive (includes hard drive connector and hard drive bracket) 530796-001 320-GB, 5400-rpm hard drive (includes hard drive connector and hard drive bracket) 530797-001 500-GB, 5400-rpm hard drive (includes hard drive connector and hard drive ...

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3–14Maintenance and Service Guide Illustrated parts catalog 534435-001 Speaker assembly (includes left and right speakers and speaker cables) 534436-001 Bluetooth module cable 534437-001 Base enclosure (includes six rubber feet) 534438-001 Microphone (includes receiver and cable) 534986-001 DVD±RW and CD-RW SuperMulti Double-Layer Drive with LightScribe 534987...

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4–2Maintenance and Service Guide Removal and replacement procedures Drive handling ÄCAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:
■Before removing or inserting a hard ...

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Removal and replacement procedures Maintenance and Service Guide4–3 The following table shows how humidity affects the electrostatic voltage levels generated by different activities. ÄCAUTION: A product can be degraded by as little as 700 V. Packaging and transporting guidelines Follow these grounding guidelines when packaging and ...

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4–4Maintenance and Service Guide Removal and replacement procedures Workstation guidelines Follow these grounding workstation guidelines:
■Cover the workstation with approved static-shielding material.
■Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.
■Use conductive ...

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Removal and replacement procedures Maintenance and Service Guide4–5 Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 65 screws, in 12 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size ...

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4–6Maintenance and Service Guide Removal and replacement procedures Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, spare part number 537202-001. There are 6 rubber feet that attach to the base enclosure in the locations illustrated below. Battery ...

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Removal and replacement procedures Maintenance and Service Guide4–7 Remove the battery: 1. Turn the computer upside down on a flat surface, with the battery bay toward you. 2. Slide the battery release latch 1 to release the battery. 3. Lift the front edge of the battery 2 until it rests ...

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4–8Maintenance and Service Guide Removal and replacement procedures Hard drive
✎The hard drive spare part kit includes a hard drive connector and hard drive bracket. Before removing the hard drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer ...

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Removal and replacement procedures Maintenance and Service Guide4–9 5. Remove the 2 hard drive spacers 1 that secure the hard drive in the hard drive bay. 6. Grasp the Mylar tab 2 on the hard drive and slide the hard drive 3 to the right. 7. Remove the hard drive 4 from the ...

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4–10Maintenance and Service Guide Removal and replacement procedures Memory module Before removing the memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the ...

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Removal and replacement procedures Maintenance and Service Guide4–11 WLAN module DescriptionSpare part number Broadcom 4322AGN 802.11a/b/g/n WLAN module for use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the U.S. Virgin Islands504664-001 Broadcom 4322AGN 802.11a/b/...

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4–12Maintenance and Service Guide Removal and replacement procedures Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. ...

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Removal and replacement procedures Maintenance and Service Guide4–13 Remove the WLAN module: ÄCAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or ...

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4–14Maintenance and Service Guide Removal and replacement procedures 4. Remove the Phillips PM2.0×3.0 screw 1 that secures the WLAN module bracket to the computer. 5. Remove the WLAN module bracket 2. (The edge of the module opposite the slot rises away from the computer.) 6. Disconnect the WLAN antenna cables 3 ...

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Removal and replacement procedures Maintenance and Service Guide4–15 RTC battery Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the ...

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4–16Maintenance and Service Guide Removal and replacement procedures Optical drive
✎The optical drive spare part kit includes an optical drive bezel and bracket. Before removing the optical drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off ...

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Removal and replacement procedures Maintenance and Service Guide4–17 5. If it is necessary to replace the optical drive bracket, follow these steps: a. Position the optical drive with the rear toward you. b. Remove the two Phillips PM2.0×3.0 screws 1 that secure the optical drive bracket to ...

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4–18Maintenance and Service Guide Removal and replacement procedures Keyboard Before removing the keyboard, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. ...

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Removal and replacement procedures Maintenance and Service Guide4–19 2. Turn the computer display-side up with the front toward you. 3. Open the computer as far as possible. 4. Lift the rear edge 1 of the keyboard until it rests at an angle. 5. Slide the keyboard 2 toward the display until ...

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4–20Maintenance and Service Guide Removal and replacement procedures Keyboard cover Before removing the keyboard cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the ...

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Removal and replacement procedures Maintenance and Service Guide4–21 2. Turn the computer display-side up with the front toward you. 3. Open the computer as far as possible. 4. Disconnect the caps lock LED cable 1 and the LED board cable 2 from the low insertion force (LIF) connectors on the ...

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4–22Maintenance and Service Guide Removal and replacement procedures Right speaker Before removing the right speaker, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the ...

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Removal and replacement procedures Maintenance and Service Guide4–23 Top cover
✎The top cover spare part kit includes the TouchPad on/off board and cable, TouchPad button board and cable, and TouchPad board and cable. Before removing the top cover, follow these steps: 1. Shut down ...

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4–24Maintenance and Service Guide Removal and replacement procedures Remove the top cover: 1. Turn the computer upside down with the front toward you. 2. Remove the following screws that secure the top cover to the base enclosure: 1 Four Phillips PM2.0×9.0 screws on the front edge of the ...

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Removal and replacement procedures Maintenance and Service Guide4–25 3. Disconnect the left speaker cable 1 from the system board. 4. Remove the left speaker cable 2 from the clips and routing channel through which it is routed. 5. Disconnect the microphone cable 3 from the system board. 6. Disconnect the display panel ...

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4–26Maintenance and Service Guide Removal and replacement procedures 11. Remove the five Phillips PM2.0×4.0 screws that secure the top cover to the base enclosure. 12. Lift the rear edge 1 of the top cover until it rests at an angle. 13. Remove the top cover 2 by lifting it straight ...

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Removal and replacement procedures Maintenance and Service Guide4–27 Fingerprint reader board Before removing the fingerprint reader board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down ...

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4–28Maintenance and Service Guide Removal and replacement procedures Left speaker Before removing the left speaker, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the ...

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Removal and replacement procedures Maintenance and Service Guide4–29 Display assembly
✎The display assembly spare part kit includes 2 WLAN antenna transceivers and cables, webcam, microphone, nameplate, and logo. Before removing the display assembly, follow these steps: 1. Shut down the computer. If you are unsure whether ...

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4–30Maintenance and Service Guide Removal and replacement procedures Remove the display assembly: 1. Remove the WLAN antenna cables 1 from the opening 2 in the base enclosure. Ä CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to ...

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Removal and replacement procedures Maintenance and Service Guide4–31 4. If it is necessary to replace the display bezel or any of the display assembly internal components, remove the two Mylar screw covers 1 and the two Phillips PM2.5×6.0 screws 2 on the display bezel lower edge. 5. Flex the ...

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4–32Maintenance and Service Guide Removal and replacement procedures 7. If it is necessary to replace the webcam module, lift the webcam module 1 as far from the display enclosure as the webcam module allows. 8. Disconnect the webcam module cable 2 from the webcam module. 9. Remove the webcam module. ...

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Removal and replacement procedures Maintenance and Service Guide4–33 12. If it is necessary to replace the display hinges, remove the six Phillips PM2.0×3.0 screws 1 that secure the hinges to the display panel. 13. Remove the display hinges 2. The display hinges are available using spare part number 531803-001. 14. ...

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4–34Maintenance and Service Guide Removal and replacement procedures 17. If it is necessary to replace the wireless antenna transceivers and cables, release the tabs 1 built into the display enclosure shielding. 18. Release the wireless antenna transceivers 2 from the display enclosure. The transceivers are attached to the enclosure ...

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Removal and replacement procedures Maintenance and Service Guide4–35 20. If it is necessary to replace the microphone receiver and cable, remove the microphone receiver 1 from the clip built into the display enclosure. 21. Remove the microphone cable from the clips 2 and routing channel built into the right ...

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4–36Maintenance and Service Guide Removal and replacement procedures LED board Before removing the LED board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the ...

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Removal and replacement procedures Maintenance and Service Guide4–37 Bluetooth module
✎The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is available using spare part number 534436-001. Before removing the Bluetooth module, follow these steps: 1. Shut down ...

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4–38Maintenance and Service Guide Removal and replacement procedures Audio board Before removing the audio board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the ...

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Removal and replacement procedures Maintenance and Service Guide4–39 USB board Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the ...

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4–40Maintenance and Service Guide Removal and replacement procedures Power connector and cable Before removing the power connector and cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut ...

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Removal and replacement procedures Maintenance and Service Guide4–41 System board
✎The system board spare part kit includes replacement thermal material. Before removing the system board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, ...

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4–42Maintenance and Service Guide Removal and replacement procedures Remove the system board: 1. Disconnect the following cables from the system board: 1 LED board cable 2 Bluetooth module cable 3 Audio board cable 2. Remove the two Phillips PM2.5×4.0 screws that secure the system board to the base enclosure.

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Removal and replacement procedures Maintenance and Service Guide4–43 3. Use the optical drive connector 1 to lift the left side of the system board 2 until it rests at an angle. 4. Remove the system board from the base enclosure by pulling it away at an angle 3. Reverse this ...

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4–44Maintenance and Service Guide Removal and replacement procedures Fan/heat sink assembly
✎The fan/heat sink assembly spare part kit includes replacement thermal material.
✎To properly ventilate the computer, allow at least a 7.6-cm (3-in) clearance on the left side of the computer. ...

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Removal and replacement procedures Maintenance and Service Guide4–45 Remove the fan/heat sink assembly: 1. Turn the system board upside down with the front toward you.
✎Steps 2 and 3 apply to computer models equipped with graphics subsystems with discrete memory. See steps 4 and 5 for instructions on ...

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4–46Maintenance and Service Guide Removal and replacement procedures
✎The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board each time the fan/heat sink assembly is removed:
■Thermal paste is used on the ...

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Removal and replacement procedures Maintenance and Service Guide4–47
✎Steps 4 and 5 apply to computer models equipped with graphics subsystems with UMA memory. See steps 2 and 3 for instructions on removing the fan/heat sink assembly on computer models equipped with graphics subsystems with discrete memory. 4. Loosen ...

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4–48Maintenance and Service Guide Removal and replacement procedures
✎The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board each time the fan/heat sink assembly is removed:
■Thermal paste is used on the ...

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Removal and replacement procedures Maintenance and Service Guide4–49 Processor
✎The processor spare part kit includes replacement thermal material. Before removing the processor, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer ...

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4–50Maintenance and Service Guide Removal and replacement procedures i. Display assembly (see “Display assembly” on page 29). j. Top cover (see “Top cover” on page 23). k. System board (see “System board” on page 41). l. Fan/heat sink assembly (see “Fan/heat sink assembly” on page 44). Remove ...

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Maintenance and Service Guide5–1 5 Setup Utility Starting the Setup Utility The Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working.
✎The fingerprint reader (select models only) cannot be used to access ...

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5–2Maintenance and Service Guide Setup Utility Navigating and selecting in the Setup Utility Because the Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke.
■To choose a menu or a menu item, use the arrow ...

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Setup Utility Maintenance and Service Guide5–3 Exiting the Setup Utility You can exit the Setup Utility with or without saving changes.
■To exit the Setup Utility and save your changes from the current session: If the Setup Utility menus are not visible, press esc ...

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5–4Maintenance and Service Guide Setup Utility System Configuration menu Diagnostics menu Select To Do This Language Support Change the Setup Utility language. Button Sound (select models only) Enable/disable the capacitative button tapping sound. Virtualization Technology Enable/disable the processor Virtualization Technology. Processor C6 State (...

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Maintenance and Service Guide6–1 6 Specifications Computer specifications Metric U.S. Dimensions Length 21.9 cm 8.62 in Width 32.8 cm 12.9 in Height (front to rear) 3.2 to 3.6 cm 1.25 to 1.41 in Weight2.2 kg 4.93 lbs Input power Operating voltage 19.0 V dc @ 4.74 A - 65 W Operating current 4.74 A Temperature Operating (not writing to ...

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6–2Maintenance and Service Guide Specifications 13.3-in display specifications Metric U.S. Dimensions Height 17.8 cm 7.0 in Width 28.4 cm 11.2 in Diagonal 33.6 cm 13.3 in Number of colorsUp to 16.8 million Contrast ratio250:1 (typical) Brightness200 nits (typical) Pixel resolution Pitch 0.279 × 0.279 mm Format 1366 × 768 Configuration RGB vertical stripe BacklightEdge lit Character display80 × 25 ...

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Specifications Maintenance and Service Guide6–3 Hard drive specifications 500-GB* 320-GB* 250-GB* 160-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm Weight 101 g 101 g 101 g 101 g Interface typeS ATA S ATA S ATA S ATA Transfer rate100 MB/sec 100 MB/sec 100 MB/sec 100 ...

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6–4Maintenance and Service Guide Specifications Blu-ray ROM DVD±R/RW SuperMulti DL Drive specifications Applicable disc Read: Write: BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD-DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 ...

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6–6Maintenance and Service Guide Specifications System DMA specifications Hardware DMA System function DMA0 Not applicable DMA1* Not applicable DMA2* Not applicable DMA3 Not applicable DMA4 Direct memory access controller DMA5* Not applicable DMA6 Not assigned DMA7 Not assigned *ExpressCard controller can use DMA 1, 2, or 5.

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Specifications Maintenance and Service Guide6–7 System memory map specifications Size Memory address System function 640 KB 00000000-0009FFFF Base memory 128 KB 000A0000-000BFFFF Video memory 64 KB 000C0000-000CFFFF Video BIOS 64 KB 000E8000-000FFFFF System BIOS 00100000- XFFFFFFF Extended memory (based on memory installed) (...

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6–8Maintenance and Service Guide Specifications System interrupt specifications Hardware IRQ System function IRQ0 System timer IRQ1 Standard 101-/102-key or Microsoft natural keyboard IRQ8 System CMOS/real-time clock IRQ12 Synaptics PS/2 TouchPad IRQ13 Numeric data processor IRQ16 Intel ICH9 family USB universal host controller 2937 Mobile ...

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Specifications Maintenance and Service Guide6–9 System I/O address specifications I/O address (hex) System function (shipping configuration) 000 - 01F DMA controller 020 - 021 Program interrupt controller 024 - 025 Program interrupt controller 028 - 029 Program interrupt controller 02C - 03D Program interrupt controller 02E - 02F Motherboard resources 030 ...

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6–10Maintenance and Service Guide Specifications 0C0- 0DF Direct memory access controller 0F0- 0F0 Numeric data processor 0200-027F Motherboard resources 3B0-3BB Mobile Intel 4 series express chipset family 3C0-3DF Mobile Intel 4 series express chipset family 400-47F Motherboard resources 4D0...

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Maintenance and Service Guide7–1 7 Screw listing This section provides specification and reference information for the screws used in the computer. The screws listed in this section are available in the Screw Kit, spare part number 531815-001. Phillips PM2.5×6.0 captive screw Where used: 1 Three captive screws ...

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7–2Maintenance and Service Guide Screw listing Phillips PM3.0×4.0 screw Where used: 4 screws that secure the hard drive bracket to the hard drive Color Quantity Length Thread Head diameter Silver 4 4.0 mm 3.0 mm 5.0 mm

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Screw listing Maintenance and Service Guide7–3 Phillips PM2.0×4.0 screw Where used: One screw that secures the right speaker to the computer Where used: One screw that secures the top cover to the computer in the hard drive bay Color Quantity Length Thread Head diameter Silver 10 4.0 ...

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7–4Maintenance and Service Guide Screw listing Where used: 5 screws that secure the top cover to the computer Where used: 1 One screw that secures the LED board to the base enclosure 2 One screw that secures the audio board to the base enclosure 3 One screw that secures ...

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Screw listing Maintenance and Service Guide7–5 Phillips PM2.0×9.0 screw Where used: 1 One screw that secures the optical drive to the computer 2 Three screws that secure the keyboard to the computer 3 Four screws that secure the top cover to the computer Color Quantity Length Thread Head ...

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7–6Maintenance and Service Guide Screw listing Phillips PM2.0×3.0 screw Where used: One screw that secures the WLAN module bracket to the base enclosure Color Quantity Length Thread Head diameter Silver 12 3.0 mm 2.0 mm 4.5 mm

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Screw listing Maintenance and Service Guide7–7 Where used: 2 screws that secure the optical drive bracket to the optical drive Where used: One screw that secures the fingerprint reader board bracket to the top cover

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7–8Maintenance and Service Guide Screw listing Where used: 2 screws that secure the left speaker to the base enclosure Where used: 6 screws that secure the display hinges to the display panel

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Screw listing Maintenance and Service Guide7–9 Phillips PM2.5×9.0 screw Where used: 2 screws that secure the keyboard cover to the computer Color Quantity Length Thread Head diameter Black 2 9.0 mm 2.5 mm 5.0 mm

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7–10Maintenance and Service Guide Screw listing Phillips PM2.0×2.5 broadhead screw Where used: 1 Eight screws that secure the keyboard cover to the computer in the battery bay and optical drive bay 2 One screw that secures the top cover to the computer in the hard drive bay ...

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Screw listing Maintenance and Service Guide7–11 Phillips PM2.5×6.0 screw Where used: 2 screws that secure the display assembly to the computer Where used: 2 screws that secure the display bezel to the display assembly Color Quantity Length Thread Head diameter Black 4 6.0 mm 2.5 mm 5.0 mm

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7–12Maintenance and Service Guide Screw listing Phillips PM2.5×4.0 screw Where used: 6 screws that secure the display panel to the display enclosure Color Quantity Length Thread Head diameter Black 8 4.0 mm 2.5 mm 5.0 mm

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Screw listing Maintenance and Service Guide7–13 Where used: 2 screws that secure the system board to the computer

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7–14Maintenance and Service Guide Screw listing Phillips PM2.0×7.0 captive screw Where used: 4 captive screws that secure the fan/heat sink assembly to the system board (screws are secured on the fan/heat sink assembly by C-clips) Color Quantity Length Thread Head diameter Silver 4 7.0 mm 2.0 mm 5.0 ...

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Maintenance and Service Guide8–1 8 Backup and recovery Overview Recovery after a system failure is as complete as your most current backup. HP recommends that you create recovery discs immediately after software setup. As you add new software and data files, you should continue to back ...

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8–2Maintenance and Service Guide Backup and recovery Note the following guidelines before creating recovery discs:
■You will need high-quality DVD-R, double-layer DVD-R, DVD+R, double-layer DVD+R, BD-R (writable Blu-ray), or CD-R discs. All these discs are purchased separately. DVDs and BDs have a ...

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Backup and recovery Maintenance and Service Guide8–3 To copy the screen and paste it into a word-processing document, follow these steps: a. Display the screen. b. Copy the screen: To copy only the active window, press alt+fn+prt sc. To copy the entire screen, ...

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8–4Maintenance and Service Guide Backup and recovery Performing a recovery
✎You can recover only files that you have previously backed up. HP recommends that you use HP Recovery Manager to create an entire drive backup as soon as you set up your computer. Recovery ...

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Maintenance and Service Guide9–1 9 Connector pin assignments Audio-in (microphone) Audio-out (headphone) Pin Signal 1 Audio signal in 2 Audio signal in 3Ground Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3Ground

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9–2Maintenance and Service Guide Connector pin assignments External monitor Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5Ground 6 Ground analog 7 Ground analog 8 Ground analog 9+5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock

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Connector pin assignments Maintenance and Service Guide9–3 HDMI Pin Signal 1 Transition minimized differential signal (TDMS) data 2+ 2 TDMS data 2 shield 3 TDMS data 2- 4 TDMS data 1+ 5 TDMS data 1 shield 6 TDMS data 1 shield 7 TDMS data 0+ 8 TDMS data 0 shield 9 TDMS data 0- 10 TDMS clock + 11 TDMS data clock shield 12 TDMS ...

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9–4Maintenance and Service Guide Connector pin assignments RJ-45 (network) Universal Serial Bus Pin Signal 1Transmit + 2Transmit - 3Receive + 4 Unused 5 Unused 6Receive - 7 Unused 8 Unused Pin Signal 1+5 VDC 2Data 3 Data + 4Ground

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Maintenance and Service Guide10–1 10 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements ...

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10–2Maintenance and Service Guide Power cord set requirements Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway ...

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Maintenance and Service Guide11–1 11 Recycling Battery When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery disposal. Display ÅWARNING: The backlight contains ...

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11–2Maintenance and Service Guide Recycling Perform the following steps to disassemble the display assembly: 1. Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges 1 and the top and bottom ...

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Recycling Maintenance and Service Guide11–3 4. Disconnect all display panel cables 1 from the display inverter and remove the inverter 2. 5. Remove all screws 1 that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly 2 from the display enclosure. 7. Turn the display panel assembly ...

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11–4Maintenance and Service Guide Recycling 9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame. 10. Remove the display panel frame 2 from the display panel. 11. Remove the screws 1 that secure the backlight cover to the ...

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Recycling Maintenance and Service Guide11–5 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. Å WARNING: The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18. Remove the ...

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11–6Maintenance and Service Guide Recycling 19. Disconnect the display cable 1 from the LCD panel. 20. Remove the screws 2 that secure the LCD panel to the display rear panel. 21. Release the LCD panel 3 from the display rear panel. 22. Release the tape 4 that secures the LCD panel to the ...

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Maintenance and Service GuideIndex-1 Index 1394 Power Saving 5–4 A AC adapter light 2–6 AC adapter, spare part numbers 3–10, 3–11 administrator password 5–3 antenna disconnecting 4–14 locations 2–1 removal 4–34 spare part number 3–7, 3–13, 4–34 audio board removal 4–38 spare part number 3–3, 3–13, 4–38 audio product description 1–4 audio-in jack connector pinout 9–1 location 2–6 audio-out jack connector pinout 9–1 location 2–6 B ...

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Index-2Maintenance and Service Guide connectors, service considerations 4–1 consumer infrared lens 2–6 D Diagnostics menu, Setup Utility 5–4 Digital Media Slot 2–7 Digital Media Slot light 2–7 display assembly removal 4–29 spare part numbers 3–3, 3–13, 4–29 display bezel removal 4–31 spare part numbers 3–7, 3–13, 4–31 display components 2–1 illustrated 2–1 recycling 11–1 display enclosure removal 4–31 spare part number 3–7, 3–13 ...

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Maintenance and Service GuideIndex-3 headphone 2–6 microphone 2–6 network 2–7 RJ-45 2–7 K key components 2–3 keyboard product description 1–5 removal 4–18 spare part numbers 3–3, 3–13, 4–18 keyboard cover removal 4–20 spare part number 3–3, 3–13, 4–20 keys esc 2–3 fn 2–3 function 2–3 numeric keypad 2–3 Windows applications 2–3 Windows logo 2–3 L LAN Power Saving 5–4 language support, Setup Utility 5–4 LED board removal 4–36 ...

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Index-4Maintenance and Service Guide spare part number 3–3, 3–13, 4–40 power cord set requirements 10–1 spare part numbers 3–10, 3–11 power light 2–4, 2–6 power requirements product description 1–5 power-on password 5–3 processor product description 1–1 removal 4–49 spare part numbers 3–4, 3–12, 3–13, 3–14, 4–49 Processor C6 State 5–4 product description audio 1–4 chipset 1–2 display panel 1–2 Ethernet 1–4 external media card 1–4 graphics 1–2 hard ...

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Maintenance and Service GuideIndex-5 system board removal 4–41 spare part numbers 3–3, 3–14, 4–41 System Configuration menu, Setup Utility 5–4 system DMA specifications 6–6 system failure or instability 8–4 system I/O address specifications 6–9 system information backing up 8–2 overview 5–3 system interrupt specifications 6–8 system memory map specifications 6–7 system recovery 8–1, 8–4 system restore points 8–3 T ...

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