Sony Pcg-fx370 Quick Start Guide Manual English

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PCG-FX300/310/340/350/370/390 (K) (P) - Page 1

VAIO ® All-in-one Notebook Quick Start PCG-FX300/310/340/350/370/390 (K) (P)

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Contents - Page 3

3 Contents Welcome ....................................................... 5 Features ....................................................................... 5 Unpacking Your Notebook ......................................... 7 Registering Your Notebook ........................................ 9 Setting up your dial-up connection ........................... 10 Setting Up Your VAIO Notebook .............. 15 Locating Controls and Ports ...................................... 16 Connecting a Power Source ...................................... 21 Starting Your Notebook ...........................

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Change text in this variable definition to document title. 4 Using Your Recovery CDs ....................................... 46 Troubleshooting ........................................ 55 Troubleshooting Your Notebook .............................. 56 Troubleshooting the LCD Screen ............................. 60 Troubleshooting the Mouse and Touchpad .............. 62 Troubleshooting Drives, PC Cards and Peripheral Devices .................................................... 64 Troubleshooting i.LINK devices .............................. 67 Troubleshooting Software ........................

Features - Page 5

5 Welcome Congratulations on your purchase of the Sony VAIO® all-in-one Notebook. Sony has combined leading-edge technology in audio, video, computing, and communications to provide you with state-of-the-art personal computing. Features Here are just some of the features your VAIO® computer has to offer: ❑ Exceptional performance — Your notebook includes an Intel® processor * featuring the latest technology, and a V.90/K56flex-compatible modem. † To optimize performance and portability, Sony has implemented speed controlling technology designed to maximize battery life during mobil..

Microsoft® Windows® operating system — - Page 6

VAIO® All-in-one Notebook Quick Start 6 ❑ Microsoft® Windows® operating system — Your system includes the Microsoft® Windows® operating system. ❑ Communications — Access popular online services, send and receive e- mail, browse the Internet, and use fax features. ❑ Optical disc drive (CD-RW/DVD or DVD-ROM) — The CD-RW/DVD Combo Drive utilizes a new optical storage technology that combines the features of both a CD-RW drive and DVD-ROM drive, providing increased storage capacity and a rich multimedia computing experience. Optical drives play DVD-ROM, CD-ROM, CD-RW, and CD-R ..

VAIO® Notebook User Guide - Page 7

Unpacking Your Notebook 7 Unpacking Your Notebook Remove the following hardware items from the box: * Removable floppy disk drive is in the multipurpose bay. Documents ❑ VAIO® Notebook User Guide — A searchable online help file that contains detailed information on how to use your new notebook. Go to Start, select VAIO Help and Support, and click VAIO User Guide to open this file. ❑ VAIO® Notebook Quick Start — Contains information on unpacking and setting up your notebook, the features of your notebook, the applications included with your system, and how to solve common problems...

VAIO® All-in-one Notebook Quick Start - Page 8

VAIO® All-in-one Notebook Quick Start 8 ❑ Specifications Flyer — Details the hardware specifications for your notebook. Software CDs ❑ Microsoft ® Word — Enables you to reinstall Microsoft Word to the VAIO computer you purchased, if the application becomes corrupted or is erased. Recovery CDs ❑ Application Recovery CD(s) — Enables you to reinstall individual applications if they become corrupted or are erased. ❑ Driver Recovery CD(s) — Enables you to reinstall individual device drivers if they become corrupted or are erased. ❑ System Recovery CD(s) — Enables you to for..

Registering Your Notebook - Page 9

Registering Your Notebook 9 Registering Your Notebook Take advantage of Sony’s commitment to quality customer support and receive these benefits by registering your notebook: ❑ Sony Customer Support — Talk to a Support Representative to troubleshoot problems you may be having with your notebook. ❑ Limited Warranty — Protect your investment. See the Warranty Card for more details. If you did not register your notebook when you first turned it on, following these steps to use the online computer registration service. 1 Make sure your notebook is connected to a phone line. 2 Click th..

Setting up your Internet connection (Windows XP) - Page 10

VAIO® All-in-one Notebook Quick Start 10 Setting up your dial-up connection This section describes the basic steps for setting up your dial-up connection. The Connection Wizard guides you through the process of connecting to the Internet and then choosing an Internet Service Provider (ISP) or setting up an existing account. Setting up your Internet connection (Windows XP) 1 Click Start, point to All Programs, Accessories, Communications, and then click New Connection Wizard. The Location Information screen appears. Location Information screen 2 Follow the instructions onscreen and then cli..

Setting up your dial-up connection - Page 11

Setting up your dial-up connection 11 Phone and Modem Options screen 3 Select the location from where you are dialing and then click OK. The New Connection Wizard appears.

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VAIO® All-in-one Notebook Quick Start - Page 12

VAIO® All-in-one Notebook Quick Start 12 New Connection Wizard 4 Follow the onscreen instructions to finish setting up your dial-up connection.

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Setting up your dial-up connection (Windows 2000) - Page 13

Setting up your dial-up connection 13 Setting up your dial-up connection (Windows 2000) 1 Click Start, point to Programs, Accessories, Communications, and then click Internet Connection Wizard. The Internet Connection Wizard appears. Internet Connection Wizard. 2 Follow the onscreen instructions to finish setting up your dial-up connection.

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VAIO® All-in-one Notebook Quick Start - Page 14

VAIO® All-in-one Notebook Quick Start 14

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This section describes the following: - Page 15

15 Setting Up Your VAIO Notebook This section describes the following: ❑ Locating Controls and Ports ❑ Connecting a Power Source ❑ Starting Your Notebook ❑ Shutting Down Your Notebook ❑ Power Saving Modes

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VAIO® All-in-one Notebook Quick Start - Page 16

VAIO® All-in-one Notebook Quick Start 16 Locating Controls and Ports Front 1 LCD (Liquid Crystal Display) screen 7 Battery 1 and 2 indicators 2 Speakers 8 Hard disk drive indicator 3 Keyboard 9 Num Lock indicator 4 Touchpad 10 Caps Lock indicator 5 Left and right buttons 11 Scroll Lock indicator 6 Power indicator +

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Locating Controls and Ports - Page 17

Locating Controls and Ports 17 Left 1 TV out jack 4 i.LINK® (IEEE1394) S400 port * * i.LINK is a Sony trademark used only to designate that a product contains an IEEE 1394 connection. The i.LINK connection may vary, depending on the software applications, oper- ating system, and compatible i.LINK devices. All products with an i.LINK connection may not communicate with each other. Refer to the documentation that came with your compati- ble i.LINK device for information on operating conditions and proper connection. Before connecting compatible i.LINK PC peripherals to your system, such as a..

VAIO® All-in-one Notebook Quick Start - Page 18

VAIO® All-in-one Notebook Quick Start 18 Right 1 PPK buttons 2 Power button 3 Optical drive (CD-RW/DVD Combo Drive or DVD-ROM drive * ) * The type of optical drive differs depending on the specific model you purchased. 4 Multipurpose bay

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Locating Controls and Ports - Page 19

Locating Controls and Ports 19 Back 1 Modem port 5 Monitor port 2 USB ports 6 Ethernet port 3 Serial port 7 DC In port 4 Printer port Only connect 10Base-T and 100Base-TX cables to the Ethernet port. Do not connect any other type of network cable or any telephone line. Connecting cables other than those listed above may result in an electric current overload and could cause a malfunction, excessive heat, or fire in the port. To connect the unit to the network, contact your network administrator. ✍ There is a ventilation slot located between the Ethernet port and the USB port. Do not cover..

VAIO® All-in-one Notebook Quick Start - Page 20

VAIO® All-in-one Notebook Quick Start 20 Bottom 1 Multipurpose bay release lever 2 Tilt stands

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Connecting a Power Source - Page 21

Connecting a Power Source 21 Connecting a Power Source You can use either AC power or a rechargeable battery pack as a power source. Using the AC Adapter 1 Plug the cable attached to the AC adapter into the DC In port on the notebook. 2 Plug one end of the power cord into the AC adapter. 3 Plug the other end of the power cord into an AC outlet. Notes on the AC Adapter ❑ Your notebook operates on 100V-240V AC 50/60 Hz. ❑ Do not share the AC outlet with other power-consuming equipment, such as a copy machine or shredder. ❑ You can purchase a power strip with a surge protector. This devi..

The cover swings out but does not detach. - Page 22

VAIO® All-in-one Notebook Quick Start 22 ❑ When the AC adapter is not used, unplug it from the wall outlet. ❑ Use only the AC adapter supplied. Do not use any other AC adapter. Using Battery Power You can use one or two battery packs as a source of power. The second battery pack inserts into the multipurpose bay on the right side of the notebook. (See “Using a Second Battery Pack” in your online User Guide for more information.) Additional battery packs are available as a separate option. The battery pack that comes with your notebook is not fully charged at the time of purchase. F..

To charge the battery pack - Page 23

Connecting a Power Source 23 2 Insert the battery pack into the battery bay. 3 Push the battery bay cover up until it clicks. To charge the battery pack 1 Connect the AC adapter to the notebook. 2 Insert the battery pack. The notebook automatically charges the battery. The battery indicator flashes in a double-blink pattern as the battery charges. 3 When the battery is 85 percent full, the battery indicator turns off. This process takes approximately 1.5 hours if your notebook is turned on. Inserting battery pack ✍ If the port replicator is attached to your notebook, do not attempt to ins..

VAIO® All-in-one Notebook Quick Start - Page 24

VAIO® All-in-one Notebook Quick Start 24 There are two battery indicators on the notebook Battery indicators Battery Indicator Description 1 Indicates the status of the battery pack in the battery bay on the left side of the notebook. 2 Indicates the status of the battery pack in the multipurpose bay on the right side of the notebook. Battery Indicator Light Status Description On The notebook is using battery power. Single blink The battery is running out of power. Double blink The battery is charging. Off The notebook is using AC power. Battery indicators

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To remove the battery pack - Page 25

Connecting a Power Source 25 To remove the battery pack 1 Open the battery bay cover. 2 Pull out the battery pack. 3 Push the battery bay cover up until it clicks. Notes on the battery ❑ To determine the remaining battery charge, see “Displaying Battery Information” in your online User Guide for more information. ❑ When the battery power is running low, both the battery and power indicators blink. ❑ When the notebook is directly connected to AC power and has a battery pack in the battery bay, it uses power from the AC outlet. ❑ See “Using a Second Battery Pack” in your onlin..

VAIO® All-in-one Notebook Quick Start - Page 26

VAIO® All-in-one Notebook Quick Start 26 ❑ If the battery level falls below 10 percent, you should either attach the AC adapter to recharge the battery, or shut down your notebook and insert a fully charged battery. ❑ You can extend battery life by changing the power management modes in the PowerPanel utility. See “Power Saving Modes” on page 29 for more information. ❑ The battery pack supplied with your notebook is a lithium-ion battery and can be recharged at any time. Charging a partially discharged battery does not affect battery life. ❑ The battery indicator is on while yo..

Starting Your Notebook - Page 27

Starting Your Notebook 27 Starting Your Notebook 1 Slide the LCD lock lever in the direction of the arrow and lift the cover. 2 Press the power button on top of the notebook until the green power indicator turns on. 3 If necessary, adjust the brightness controls for the LCD display as follows: ❑ To decrease brightness, press Fn+F5 then the down or left arrow key. ❑ To increase brightness, press Fn+F5 then the up or right arrow key. Opening the notebook Power button ✍ If you hold the power button in the On position for more than four seconds, the notebook turns off. LCD lock lever Powe..

If you are unable to shut down your notebook: - Page 28

VAIO® All-in-one Notebook Quick Start 28 Shutting Down Your Notebook 1 Click Start on the Windows® taskbar. 2 (Windows XP) Click Turn Off Computer at the bottom of the Start menu to display the “Turn off computer” dialog box. (Windows 2000) Click Shut Down at the bottom right of the Start menu to display the “Shut Down Windows” dialog box. 3 Select Turn Off. 4 Wait for your notebook to turn off automatically. The notebook is off when the power indicator turns off. 5 Turn off any peripherals connected to your notebook. If you are unable to shut down your notebook: 1 Close or end al..

To activate Standby mode - Page 29

Power Saving Modes 29 Power Saving Modes When you use a battery as the source of power for your notebook, you can take advantage of power management settings to conserve battery life. In addition to the normal operating mode, which allows you to turn off specific devices, your notebook has two distinct power saving modes: Standby and Hibernate. When using battery power, be aware that the notebook automatically enters Hibernate mode when the remaining battery charge drops below 5 percent, regardless of the power management setting you select. Normal Mode Normal mode is the normal state of yo..

VAIO® All-in-one Notebook Quick Start - Page 30

VAIO® All-in-one Notebook Quick Start 30 To activate Hibernate mode To activate Hibernate mode, press the key combination Fn+F12, or press the power button and release it immediately. To return to normal mode To return to normal mode, turn on the notebook by pressing the power button. The notebook returns to its previous state. ❑ Time required to return to normal mode Standby requires less time than Hibernate to return to normal mode. ❑ Power consumption Standby uses more power than Hibernate. ✍ Do not move the notebook until its power indicator turns off. ✍ When returning from Hib..

Adding Memory to Your VAIO - Page 31

31 Adding Memory to Your VAIO Notebook In the future you may want to install memory modules to expand the functionality of your notebook. The amount of memory on your notebook will vary depending on the model you purchased. See the Specifications flyer supplied with your notebook for the amount of memory pre-installed. Expansion memory modules are available as options. For memory upgrades, use only PC100 (CL2) SDRAM SO-DIMM (gold lead contacts). This chapter describes how to replace memory modules in your computer in the following sections: ❑ Precautions and Procedures ❑ Removing a Memo..

VAIO® All-in-one Notebook Quick Start - Page 32

VAIO® All-in-one Notebook Quick Start 32 Precautions and Procedures The procedures described below assume you are familiar with the general terminology associated with personal notebooks and with common safety practices required for using and modifying electronic equipment. Personal injury or equipment damage may result from failure to take these precautions. ❑ Disconnect your system from its power source and from any telecommunications links, networks, or modems before you open the system. ❑ Electrostatic discharge (ESD) can damage memory modules and other components. Perform the proc..

Typical expansion memory configuration - Page 33

Precautions and Procedures 33 Typical expansion memory configuration To determine the exact amount of memory pre-installed on your computer, refer to the Specifications flyer supplied with your computer. 128 MB Memory Models 256 MB Memory Models Total System Memory (MB) Slot 1 (MB) Slot 2 (MB) 128 128 192 128 64 256 128 128 384 * * The 384 MB and 512 MB memory configurations may require the removal and replacement of original factory-installed memory modules. 256 128 512 * 256 256 Total System Memory (MB) Slot 1 (MB) Slot 2 (MB) 256 * * Depending on the specific model you purchased, a singl..

VAIO® All-in-one Notebook Quick Start - Page 34

VAIO® All-in-one Notebook Quick Start 34 Removing a Memory Module 1 Shut down your notebook and disconnect all peripheral devices, such as your printer. 2 Unplug the notebook and remove the battery pack(s). 3 After the notebook has cooled, loosen and remove the screw that secures the cover of the memory bay on the bottom of your notebook. Use an appropriate screwdriver. 4 Touch a metal object (such as the connector panel on the back of your notebook) to discharge any static electricity. Removing the memory module cover Screwdriver Screw

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Remove the memory module. - Page 35

Removing a Memory Module 35 5 Remove the memory module. 6 Replace the memory bay cover. 7 Tighten the screw on the memory bay cover. Removing memory module 2 Pull the memory module in the direction of the arrow. 1 Pull the tabs in the direction of the arrows. The memory module is released. 1 2 1

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VAIO® All-in-one Notebook Quick Start - Page 36

VAIO® All-in-one Notebook Quick Start 36 Installing a Memory Module 1 Shut down your notebook and disconnect all peripheral devices, such as your printer. 2 Unplug the notebook and remove the battery pack(s). 3 After the notebook has cooled, loosen and remove the screw that secures the cover of the memory bay on the bottom of your notebook. Use an appropriate screwdriver. 4 Touch a metal object (such as the connector panel on the back of your notebook) to discharge any static electricity. 5 Remove the memory module from its packaging. 6 Slide the memory module into the empty slot. Removing..

Press the module into place until it clicks. - Page 37

Installing a Memory Module 37 7 Press the module into place until it clicks. 8 Replace the memory bay cover. 9 Tighten the screw on the cover of the memory bay. Installing memory module 1 Slide the memory module into the slot. 2 Press the module into place until it clicks. 2 1

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VAIO® All-in-one Notebook Quick Start - Page 38

VAIO® All-in-one Notebook Quick Start 38 Viewing the Amount of Memory 1 Restart the notebook. 2 (Windows XP) Click Start on the Windows® task bar, select Help and Support, and click “Sony Notebook Setup.” The Sony Notebook Setup screen appears. (Windows 2000) Click Start on the Windows® task bar, select VAIO, and click “Sony Notebook Setup.” 3 Click the “About This Computer” tab to view the amount of system memory. If the additional memory is not shown, repeat the steps described in “Installing a Memory Module” on page 36. ✍ The amount of memory displayed in the Sony No..

About the Software on Your - Page 39

39 About the Software on Your Notebook Your VAIO® Notebook is ready to help you work, play, learn, and communicate as soon as you turn it on. This section provides the following information: ❑ An overview of the various software that come with your notebook and the activities you can perform with your software ❑ Details on your Sony application, driver, and system recovery CDs

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VAIO® All-in-one Notebook Quick Start - Page 40

VAIO® All-in-one Notebook Quick Start 40 Software Overview Your computer may not be supplied with all of the software listed below, depending on the configuration you purchased. Adobe Acrobat® Reader Adobe Systems Inc. Acrobat Reader software enables you to view, navigate, and print documents in Adobe Portable Document Format (PDF), an open file format that is intended to preserve the fidelity of documents created on all major computer platforms. Adobe Photoshop® Elements Adobe Systems Inc. Using state-of-the-art image editing tools, you can unleash your artistic ability and create digit..

Software Overview - Page 41

Software Overview 41 DVgate™ Sony Electronics Inc. Connect a compatible digital video camera recorder to the i.LINK® * connector and capture your own video clips and still images. You can edit clips from your video, add others, and combine clips into new movie segments. You can also save your images in a variety of popular file formats. Microsoft® Internet Explorer Microsoft Corp. Internet Explorer delivers the Web the way you want it. It is safe, easy to use, and you can personalize how you access the Web. Outlook Express and other tools in Internet Explorer also help you have a great ..

VAIO® All-in-one Notebook Quick Start - Page 42

VAIO® All-in-one Notebook Quick Start 42 Microsoft® Word Microsoft Corp. Microsoft Word makes it easy to create shared Web, e-mail, and print documents for use around the world. It embraces HTML as a first-class file format and extends Word’s ease-of-use to the Web and e-mail. Word also extends that ease- of-use to international users, making it simple to create multilingual documents. MovieShaker™ Sony Electronics Inc. Sony’s original MovieShaker software creates personal movies that have transitions, background music and text. Just import your video clips and “shake” with a cl..

Real Networks Inc. - Page 43

Software Overview 43 RealJukebox Real Networks Inc. RealJukebox is one of the world’s most widely used personal music management systems. Using RealJukebox, you can capture the contents of a music CD, manage and play back your music, and view various music-related information via the Internet. This Custom RealJukebox for Sony allows seamless check-out capabilities to a wide range of Sony personal audio devices, and offers convenient links to Sony product and music service home pages. RealPlayer® Real Networks Inc. RealPlayer is the RealNetworks video and audio player which lets you acces..

VAIO® All-in-one Notebook Quick Start - Page 44

VAIO® All-in-one Notebook Quick Start 44 SonicStage (On selected models) Sony Electronics Inc. This new jukebox application adds a host of new features to its predecessor, OpenMG™ Jukebox. Continuing to take advantage of Sony’s copyright- protected ATRAC3™ format for high-quality digital audio storage, SonicStage sports a new Music Visualizer, a sleek new player skin design, audio CD burning capability, and a parametric equalizer for fine-tuning audio playback. Sony on Yahoo! Yahoo! Inc. Personalize your own web portal with Sony on Yahoo! Get a free webmail account, customized news a..

Application, Driver, and System Recovery CDs - Page 45

Application, Driver, and System Recovery CDs 45 Application, Driver, and System Recovery CDs Your notebook comes with the following application, driver, and system recovery CDs. To use your recovery CDs, see “Using Your Recovery CDs” on page 46 for more information. Application Recovery CD(s) Sony Electronics Inc. This CD enables you to reinstall individual applications if they become corrupted or are erased. Driver Recovery CD(s) Sony Electronics Inc. This CD enables you to reinstall individual device drivers if they become corrupted or are erased. System Recovery CD(s) Sony Electronic..

VAIO® All-in-one Notebook Quick Start - Page 46

VAIO® All-in-one Notebook Quick Start 46 Using Your Recovery CDs The following sections describe how to use the Application Recovery, Driver Recovery, and System Recovery utilities. To use the Application Recovery CD(s) The Application Recovery CD(s) allows you to reinstall individual applications if they become corrupted or are accidentally erased. Reinstalling an individual software title may correct a problem you are experiencing with your notebook or software application; you may not need to reinstall the entire contents of your hard drive. If you need to reinstall all the software tit..

To use the Driver Recovery CD(s) - Page 47

Using Your Recovery CDs 47 To use the Driver Recovery CD(s) The Driver Recovery CD utility enables you to reinstall individual drivers and repair software applications if they become corrupted or are erased. You can reinstall an individual driver to correct a problem that you are experiencing with your computer, hardware, or software application. VAIO Support Agent, an application repair utility, uses a vault feature on the Driver Recovery CD during its software healing process. You must be in Windows® to run the Driver Recovery CD utility. Reinstalling specific drivers with the Driver Rec..

VAIO® All-in-one Notebook Quick Start - Page 48

VAIO® All-in-one Notebook Quick Start 48 6 Click with the left mouse button to highlight the unknown device (identified by a yellow question mark) or the device for which you wish to reinstall the driver. 7 From the Action menu, click Uninstall. This will remove the device driver from your system. Click OK to confirm this action. Repeat as necessary. 8 Reboot your computer. Click Start in the Windows taskbar, and click Turn Off Computer, then Restart. 9 When the Windows desktop reappears, Windows will automatically reinstall the device driver(s) from the Driver Recovery CD. Device Manager ..

Using Your Recovery CDs - Page 49

Using Your Recovery CDs 49 Reinstalling all drivers with the Driver Recovery CD (Windows XP) 1 Turn on your computer. If your computer is already on, close all applications. 2 When the Windows desktop appears, insert the Driver Recovery CD into the optical disc drive. 3 Click Start in the Windows taskbar, then Control Panel. The Control Panel window appears. 4 Click Performance and Maintenance, then System. The System Properties dialog box appears. 5 From the Hardware tab, click Device Manager. 6 Click with the left mouse button to highlight the device for which you wish to reinstall the dr..

VAIO® All-in-one Notebook Quick Start - Page 50

VAIO® All-in-one Notebook Quick Start 50 8 Click Reinstall Driver. The Hardware Update Wizard appears. 9 Click Next. The wizard will search for the correct driver on your Driver Recovery CD. 10 When the recovery process is complete, click Finish. Some drivers will require that you reboot the computer to complete installation. Properties dialog box

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Using the Driver Recovery CD(s) for Windows 2000 - Page 51

Using Your Recovery CDs 51 Using the Driver Recovery CD(s) for Windows 2000 1 Turn on your notebook. If your notebook is already on, close all applications. 2 When the Windows® desktop appears, insert the Driver Recovery CD in the optical disc drive. 3 Use My Computer or Windows Explorer to view the contents of the Driver Recovery CD. 4 Select the appropriate driver.

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VAIO® All-in-one Notebook Quick Start - Page 52

VAIO® All-in-one Notebook Quick Start 52 To use the System Recovery CD(s) You can use the System Recovery CD(s) to reinstall the operating system and software titles that shipped with your notebook if they become corrupted or erased. You may not need to reinstall the entire contents of your hard drive. If you experience a problem with your notebook, reinstalling an individual device driver or software title may correct the problem. Use the Application Recovery CD(s) to reinstall individual applications or use the Driver Recovery CD(s) to reinstall device drivers. See “To use the Applicat..

If your notebook does not start from the Recovery CD - Page 53

Using Your Recovery CDs 53 If your notebook does not start from the Recovery CD 1 Press the power button and hold it for more than four seconds to turn off the notebook. 2 Turn on the notebook. When the Sony logo is displayed, press the F2 key. The BIOS setup menu screen appears. 3 Press the arrow keys to select the Exit menu. 4 Press the arrow keys to select “Get Default Values” and then press the Enter key. The message “Load default configuration now?” appears. 5 Check that “Yes” is selected, then press the Enter key. 6 Press the arrow keys to select “Exit” (Save Changes) ..

VAIO® All-in-one Notebook Quick Start - Page 54

VAIO® All-in-one Notebook Quick Start 54 Updating the task tray (Windows 2000) In the event that a system recovery is necessitated, do the following to optimize your notebook’s performance: 1 Right-click the Adaptec Create CD icon in the task tray. The Task tray properties menu is displayed. 2 Select “Disable Adaptec Create CD.” A dialog box appears, prompting you to confirm the setting. 3 Click the Yes button.

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Troubleshooting - Page 55

55 Troubleshooting This section describes how to solve common problems you may encounter when using your notebook. Many problems have simple solutions, so try these suggestions before you contact Sony PC Support (http://www.sony.com/pcsupport). Consult the following sections: ❑ Troubleshooting Your Notebook ❑ Troubleshooting the LCD Screen ❑ Troubleshooting the Mouse and Touchpad ❑ Troubleshooting Drives, PC Cards and Peripheral Devices ❑ Troubleshooting i.LINK devices ❑ Troubleshooting Software ❑ Troubleshooting the Modem ❑ Troubleshooting Audio ❑ Troubleshooting the Prin..

VAIO® All-in-one Notebook Quick Start - Page 56

VAIO® All-in-one Notebook Quick Start 56 Troubleshooting Your Notebook My notebook does not start. ❑ Check that the notebook is plugged into a power source and that it is turned on. Check that the power indicator on the front panel of the notebook indicates that the power is on. ❑ Check that the battery packs are inserted properly and that they are charged. ❑ Make sure there is no floppy disk in the floppy disk drive. ❑ Confirm that the power cord and all cables are connected firmly. ❑ If you plugged the notebook into a power strip or uninterruptible power supply (UPS), make sure..

Troubleshooting Your Notebook - Page 57

Troubleshooting Your Notebook 57 7 Select Yes, and then press Enter. The notebook restarts. My notebook starts, but the message “Operating system not found” appears and Windows does not start. Make sure there is no floppy disk in the floppy disk drive (non-bootable). ❑ If a non-bootable floppy disk is in the drive, follow these steps: 1 Turn off the notebook, and then remove the floppy disk. 2 Restart the notebook and confirm that Windows starts properly. ❑ If Windows still does not start, follow the steps below to initialize the BIOS: 1 Remove any floppy disk from the floppy disk d..

My notebook stops responding or does not shut down. - Page 58

VAIO® All-in-one Notebook Quick Start 58 My notebook stops responding or does not shut down. It is best to shut down your notebook using the Turn Off Computer / Shut Down command on the Windows Start menu. Using other methods, including those listed here, may result in loss of unsaved data. ❑ Try restarting the notebook. (Windows XP) On the Windows taskbar, click Start, select Turn Off Computer, and then click Turn Off. (Windows 2000) On the Windows taskbar, click Start, select Shut Down, select Shut Down again, and click OK. ❑ If you cannot restart as described in the preceding step, ..

The sound of my notebook’s fan is too loud. - Page 59

Troubleshooting Your Notebook 59 The sound of my notebook’s fan is too loud. Use the PowerPanel™ utility to change the Thermal Control Strategy setting to Quiet. This setting slows down the CPU speed. See PowerPanel Help for more information. Why does the System Properties dialog box display a slower CPU speed than advertised? This is normal. Because your computer’s CPU utilizes a type of CPU speed controlling technology, System Properties may display the CPU’s current speed instead of the maximum advertised speed.

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VAIO® All-in-one Notebook Quick Start - Page 60

VAIO® All-in-one Notebook Quick Start 60 Troubleshooting the LCD Screen My LCD screen is blank. ❑ Check that the notebook is plugged into a power source and that it is turned on. ❑ Check that the power indicator on the notebook is on. ❑ Check that the battery pack is inserted properly and charged. ❑ The notebook may be in LCD (Video) Standby mode. Press any key to activate the screen. ❑ The display mode may be set to external display mode. Press and hold the Fn key while pressing F7 several times. My LCD screen continues to show the previous screen. Press the Windows® key and D ..

I cannot switch the LCD display to TV, and vice versa. - Page 61

Troubleshooting the LCD Screen 61 1 First ensure that your notebook has been started with the TV Out jack plugged in. 2 (Windows XP) Click Start, select Control Panel, and then click the Display icon. The Display Properties dialog box appears. (Windows 2000) Click Start, select Settings, then select Control Panel, and click the Display icon. The Display Properties dialog box appears. 3 Click on the Settings tab, and click the Advanced button. The Sony Notebook LCD... dialog box appears. 4 Click on the Intel® Graphics Technology tab. 5 Click on the Graphics Properties... button. The Intel®..

VAIO® All-in-one Notebook Quick Start - Page 62

VAIO® All-in-one Notebook Quick Start 62 Troubleshooting the Mouse and Touchpad My mouse does not work. ❑ If you are using an external PS/2® mouse, check that the mouse is plugged into the mouse port. See “Connecting an External Mouse or Keyboard” in your online User Guide for more information. ❑ If you are using an optional, compatible Sony USB mouse, check that the mouse is plugged into the USB port. ❑ If you are still experiencing problems, use your supplied Application Recovery CD(s) to reinstall the mouse drivers. See “Using Your Recovery CDs” on page 46 for more inform..

Troubleshooting the Mouse and Touchpad - Page 63

Troubleshooting the Mouse and Touchpad 63 The pointer does not move while I am using the Touchpad or Mouse. ❑ The computer should be restarted. Follow these steps: 1 Press the Windows key. 2 Press the “U” key to select Turn Off Computer / Shut Down, and wait at least four seconds. 3 Press the “R” key to restart your computer. ❑ If you cannot turn off your notebook as described in the step above, press Ctrl+Alt+Delete simultaneously and click Turn Off Computer / Shut Down on the Windows® dialog box. Wait at least four seconds, and then restart the computer. ❑ If you cannot res..

My floppy disk drive cannot write to a floppy disk. - Page 64

VAIO® All-in-one Notebook Quick Start 64 Troubleshooting Drives, PC Cards and Peripheral Devices My floppy disk drive cannot write to a floppy disk. ❑ Check that the floppy disk drive is properly inserted into the multipurpose bay. See “Using the Floppy Disk Drive” in your online User Guide for more information. ❑ Check that a formatted floppy disk is properly inserted into the floppy disk drive. ❑ If the floppy disk is write-protected, disable the write-protect feature or use a floppy disk that is not write-protected. My optical drive is not playing a CD or DVD properly. ❑ Mak..

Troubleshooting Drives, PC Cards and Peripheral Devices - Page 65

Troubleshooting Drives, PC Cards and Peripheral Devices 65 ❑ If a region code warning appears when you try to use your optical drive, it may be that the DVD you are trying to play is incompatible with the optical drive. Check the region code listing on the DVD packaging. ❑ Condensation may cause the notebook to malfunction. If this occurs, do not use it for at least one hour. My optical drive tray does not open. ❑ Make sure the notebook is turned on. ❑ Press the Eject button on the optical drive. ❑ If the Eject button does not work, open the tray by inserting a thin, straight obje..

VAIO® All-in-one Notebook Quick Start - Page 66

VAIO® All-in-one Notebook Quick Start 66 ❑ Use the Sony Notebook Setup utility to disable devices you are not currently using. ❑ If you are using two PC Cards, use the Sony Notebook Setup utility to disable the devices you are not currently using. ❑ Make sure any necessary drivers were installed properly. See “Using Your Recovery CDs” on page 46 for more information on using the drivers.

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Troubleshooting i.LINK devices - Page 67

Troubleshooting i.LINK devices 67 Troubleshooting i.LINK devices I cannot establish a connection between two VAIO computers when using an i.LINK cable. 1 Disconnect the i.LINK® * cable from both computers and reconnect it. 2 Wait for the computers to respond. If neither computer responds after a few moments, restart both computers. * i.LINK is a Sony trademark used only to designate that a product contains an IEEE 1394 con- nection. The i.LINK connection may vary, depending on the software applications, operating system, and compatible i.LINK devices. All products with an i.LINK connection..

VAIO® All-in-one Notebook Quick Start - Page 68

VAIO® All-in-one Notebook Quick Start 68 Troubleshooting Software My software program stops responding or crashes. Contact the software publisher or designated provider for technical support. See “Software Support Information” on page 75 for more information. When I click an application icon, the message “You must insert the application CD into your optical drive” appears and the software does not start. ❑ Some titles require specific files that are located on the application CD. Insert the disc and try starting the program again. ❑ Make sure you place the CD in the tray with t..

What software do I use for CD-R/CD-RW software functions? - Page 69

Troubleshooting Software 69 3 Right-click on the Local Area Connection with device name “WAN Network Driver,” and select Disable. Verify that your AOL connection still functions satisfactorily with the WAN Network Driver disabled. If you need to reverse this setting, repeat the steps above and select Enable. What software do I use for CD-R/CD-RW software functions? Sony recommends using the SonicStage application software’s Record function to create any CDs on your VAIO® computer, if the specific model you purchased is preconfigured with all necessary components for CD-R and CD-RW ca..

VAIO® All-in-one Notebook Quick Start - Page 70

VAIO® All-in-one Notebook Quick Start 70 Troubleshooting the Modem My modem does not work. ❑ Check that the phone line is plugged into the line jack. See “Connecting a Phone Line” in your online User Guide for more information. ❑ Check that the phone line is working. You can check the line by plugging in an ordinary phone and listening for a dial tone. ❑ Check that the phone number the program is dialing is correct. ❑ Check that the software you are using is compatible with the notebook’s modem. (All preinstalled Sony programs are compatible.) ❑ If you are still experiencin..

My speakers make no sound. - Page 71

Troubleshooting Audio 71 Troubleshooting Audio My speakers make no sound. ❑ If the built-in speakers are turned off, press Fn+F3 to turn on the speakers. You can also turn on the speakers using the Jog Dial control. ❑ If the speaker volume is turned to the minimum, press Fn+F4, and then press or to increase the volume or you can use the Jog Dial control to control the volume. ❑ If nothing is displayed when you press Fn+F3 or Fn+F4. ❑ Double click System in Control Panel. ❑ Set the sound device to enable in Device Manager. ❑ If your notebook is powered by batteries, check that th..

VAIO® All-in-one Notebook Quick Start - Page 72

VAIO® All-in-one Notebook Quick Start 72 Troubleshooting the Printer I cannot print. The default setting for the printer port mode is correct for most printers. If you cannot print, try changing the printer port mode. In Sony Notebook Setup, select the Printer tab. If the printer port mode is set to ECP, change it to bi-directional. If the printer port mode is set to bi-directional, change it to ECP. See “Displaying the Sony Notebook Setup Screen” in your online User Guide for details on using Sony Notebook Setup. Your connected printer may not function after the notebook resumes from ..

VAIO® Notebook User Guide - Page 73

73 Getting Help Sony provides you with several support options to answer questions about your VAIO® Notebook or the preinstalled software. Refer to these resources in the order they are listed. Support Options 1 VAIO® Notebook User Guide and VAIO® Notebook Quick Start The online VAIO® Notebook User Guide and printed VAIO® Notebook Quick Start provide you with information on how to maximize your notebook capabilities and solve common problems. To access the online user guide, click Start on the Windows® taskbar, select Help and Support, and click on VAIO User Guide. The Quick Start is ..

VAIO® All-in-one Notebook Quick Start - Page 74

VAIO® All-in-one Notebook Quick Start 74 5 Sony PC Support This service provides you with instant access to information on commonly encountered problems. Enter a description of your problem and the Knowledge Database searches for the corresponding solutions online. You can access Sony PC Support at: http://www.sony.com/pcsupport. 6 Sony Fax-on-Demand This service, which requires a fax machine or your fax software, provides answers to commonly asked questions. You can use this automated service to request a list of available topics, then select the topics that you want to receive. To contac..

Software Support Information - Page 75

Software Support Information 75 Software Support Information Adobe Acrobat® Reader, Photoshop® Elements, Premiere (Adobe Systems Inc.) Apple QuickTime™ (Apple Computer, Inc.) Norton AntiVirus™ (Symantec Corporation) PC-Cillin® (Trend Micro, Inc.) Quicken® (Intuit Inc.) Web site http://www.adobe.com/ phone 206-675-6126 (fee-based support) e-mail techdocs@adobe.com hours M-F, 6 AM-5 PM PST Web site http://www.apple.com phone 800-692-7753 hours 7 days a week, 24 hours a day Web site http://www.symantec.com/techsupp/ phone 800-927-3991; 900-646-007 * * Support from 800-927-3991 is fee-b..

VAIO® All-in-one Notebook Quick Start - Page 76

VAIO® All-in-one Notebook Quick Start 76 RealJukebox, RealPlayer (Real Networks, Inc.) Sony Applications (Sony Electronics Inc.) Sound Forge® XP (Sonic Foundry, Inc.) Windows® Operating System, Internet Explorer, Word (Microsoft Corp.) WinDVD® (InterVideo, Inc.) Sony Service Center For the Sony Service Center nearest you, call 1-888-4-SONY-PC (1-888-476-6972) or find Sony Customer Service on the Web at: http://www.sony.com/pcsupport. Web site(s) http://service.real.com/rjoptions.html http://service.real.com/help/call.html phone 206-674-2680 fax M-F, 8 AM-6 PM PST; Sat-Sun, 7:30 AM-4 PM ..

Index - Page 77

77 Index A AC adapter 16, 21 AC power 21 adding memory 31 adjusting brightness 27 Application Recovery CD 46 audio troubleshooting 71 B battery packs 16, 22 charging 23 indicator lights 24 inserting 22 inserting into battery bay 22 loading 22 rechargeable 21 removing 25 brightness adjusting 27 buttons Start (Windows) 28 C cables phone 16 power cord 21 charge status indicator light 24 charging battery packs 23 choosing power source 22 computer features 5 setting up 16 starting 27 troubleshooting 55 unpacking 7 connecting power source 21 controls locating 16 D DC In 21 display troubleshooting..

VAIO® All-in-one Notebook Quick Start - Page 78

VAIO® All-in-one Notebook Quick Start 78 help getting 73 Hibernation mode 29 I indicator lights battery 24 charge status 24 inserting battery pack 22 installing memory module 36 J jacks DC In 21 L LCD lock lever 27 troubleshooting 60 lever LCD 27 loading battery pack 22 locating controls and ports 16 M memory adding 31 viewing the amount of 38 memory module expansion 33 installing 36 removing 34 microphone troubleshooting 71 modem troubleshooting 70 mouse troubleshooting 62 N Notebook Computer 16 P PC Cards troubleshooting 64 peripheral devices troubleshooting 64 phone cable 16 ports locat..

Index - Page 79

Index 79 Software list 39 Sony Fax-on-Demand service 74 Sony Service Center 76 speakers troubleshooting 71 Standby mode 29 starting computer 27 startup problems 28 support options 73 T touchpad troubleshooting 62 troubleshooting audio 71 drives, PC Cards and peripherals 64 general 55 LCD screen 60 modem 70 mouse and touchpad 62 notebook 56 printer 72 software 68 startup 28 Turn Off Computer dialog box 28 shutting down 28 turning on computer 27 U unpacking the computer 7 V ventilation slot 19 viewing the amount of memory 38 W Windows Start button 28 taskbar 28, 58

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VAIO® All-in-one Notebook Quick Start - Page 80

VAIO® All-in-one Notebook Quick Start © 2001 Sony Electronics Inc. Reproduction in whole or in part without written permission is prohibited. All rights reserved. Sony, VAIO, the VAIO logo, VAIO Smart, DVgate, Handycam, Media Bar, MovieShaker, PictureGear, and i.LINK are trademarks of Sony. All other trademarks are trademarks or registered trademarks of their respective owners. Printed in USA 4-658-868-11

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