A L IENWARE M14x MO B ILE MANUAL..
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. This item incorporates copy protection technology that is protected by U.S. patents and other intellectual property rights of Rovi Corporation. Reverse engineering and disassembly are prohibited. __________________ The contents herein are subject to change withou..
3 CHAPTER 1: SETTING UP YOUR LAPTOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Before Setting Up Your Laptop ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ±10 Connect the AC Adapter± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± 12 Press the Power Button ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ±..
4 CONTENT° CHAPTER 3: USING YOUR LAPTOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Alienware Command Center± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± 40 Connecting External Displays ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± 40 Using the Wireless Control ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ..
5 CONTENT° CHAPTER 6: SYSTEM RECOVERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 AlienRespawn ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± 94 My Dell Downloads ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± ± 98 CHAPTER 7: SPECIFICATIONS..
7 Dear Valued Alienware Customer, Welcome to the Alienware family. We are thrilled to include you among the growing number of savvy high‑performance computer users. °e Alienware technicians who have crafted your machine have made certain that your high‑performance system is properly optimized and performs to its fullest potential. We build machines with one single unwavering purpose: Build It As If It Were Your Own. °e technicians will not rest until your new machine meets or exceeds our very demanding criteria! We have tested your machine extensively in order to ensure that you enjoy..
CHAPTER 1: SETTING UP YOUR LAPTOP CHAPTER 1: SETTING UP YOUR LAPTOP..
CHAPTER 1: °ETTING UP YOUR LAPTOP 10 Before Setting Up Your Laptop Congratulations on the purchase of your Alienware M14x! Read all safety and setup instructions before connecting your new laptop. Begin by carefully opening the box and removing all components that were shipped to you. Before setting up your laptop or components, see the included invoice to verify that all items ordered are present and be sure to inspect all items for any physical damage that may have occurred during shipment. Report any missing components or damaged items to customer service within 5 days of receiving the ..
CHAPTER 1: °ETTING UP YOUR LAPTOP 11 Product Documentation and Media °e documentation that ships with your Alienware laptop is designed to provide answers to many of the questions that may arise as you explore your new laptop’s capabilities. You may see the documentation for technical information or general use as needed to answer questions in the future, or aid you in ﬁnding answers and solutions. °e media included with your laptop is referenced in some sections of the documentation and may be needed to complete certain tasks. As always, our technical support staff is available to a..
CHAPTER 1: °ETTING UP YOUR LAPTOP 12 Connect the AC Adapter WARNING: °e AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to a power strip or electrical outlet may cause ﬁre or equipment damage...
CHAPTER 1: °ETTING UP YOUR LAPTOP 13 Press the Power Button..
CHAPTER 1: °ETTING UP YOUR LAPTOP 14 Connect the Network Cable (Optional)..
CHAPTER 1: °ETTING UP YOUR LAPTOP 15 Set Up Microsoft Windows Your computer is preconﬁgured with the Microsoft Windows operating system. To set up Windows for the ﬁrst time, follow the instructions on the screen. °ese steps are mandatory and may take some time to complete. °e Windows setup screens will take you through several procedures including accepting license agreements, setting preferences, and setting up an Internet connection. CAUTION: Do not interrupt the operating system’s setup process. Doing so may render your computer unusable and you will need to reinstall the operat..
CHAPTER 1: °ETTING UP YOUR LAPTOP 16 Set Up Wireless Display (Optional) You can set up wireless display using the following optional wireless display technologies: • Intel Wireless Display — Designed for watching DVDs and streaming videos. • WirelessHD — Designed for graphic intensive applications such as high deﬁnition gaming. NOTE: Wireless display may not be supported on all computers. Hardware Requirements Intel Wireless Display WirelessHD Transmitter Intel Centrino wireless WLAN card SiBeam WirelessHD 60 GHz card Receiver Push2TV adapter for Intel Wireless Display WirelessHD..
CHAPTER 1: °ETTING UP YOUR LAPTOP 17 Set Up WirelessHD (Optional) °e WirelessHD feature allows you to share high-deﬁnition video from your computer display to a TV without the use of cables. To set up WirelessHD, use a WirelessHD receiver kit. For instructions on setting up WirelessHD, see the document that shipped with your WirelessHD receiver kit. NOTE: °e WirelessHD receiver kit does not ship with your computer and must be purchased separately. If your computer supports the WirelessHD feature, the WiHD Application Controller icon will be available on the Windows desktop. NOTE: You m..
CHAPTER 1: °ETTING UP YOUR LAPTOP 18 Set Up Intel Wireless Display (Optional) NOTE: It is recommended to use WirelessHD instead of Intel Wireless display for graphic‑intensive applications as there may be a slight delay between the user input and on‑screen display. To set up wireless display: 1. Turn on your computer. 2. Ensure that wireless is enabled. For more information, see “Using the Wireless Control“ on page 44. NOTE: °e wireless display adapter does not ship with your computer and must be purchased separately. 3. Connect the wireless display adapter to the TV. 4. Turn on t..
CHAPTER 1: °ETTING UP YOUR LAPTOP 19 Connect to the Internet (Optional) Setting Up a Wired Connection • If you are using a dial‑up connection, connect the telephone line to the optional external USB modem and to the telephone wall jack before you set up your Internet connection. • If you are using a DSL or cable/satellite modem connection, contact your ISP or cellular telephone service provider for setup instructions. To complete setting up your wired Internet connection, follow the instructions in “Setting Up Your Internet Connection” on page 21 ...
CHAPTER 1: °ETTING UP YOUR LAPTOP 20 Setting Up a Wireless Connection NOTE: To set up your wireless router, see the documentation that shipped with your router. Before you can use your wireless Internet connection, you need to connect to your wireless router. To set up your connection to a wireless router: 1. Ensure that wireless is enabled on your computer. 2. Save and close any open ﬁles, and exit any open programs. 3. Click Start → Control Panel . 4. In the search box, type network , and then click Network and Sharing Center → Connect to a network . 5. Follow the instructions on t..
CHAPTER 1: °ETTING UP YOUR LAPTOP 21 Setting Up Your Internet Connection ISPs and ISP offerings vary by country. Contact your ISP for offerings available in your country. If you cannot connect to the Internet but have successfully connected in the past, the Internet Service Provider (ISP) might have a service outage. Contact your ISP to check the service status, or try connecting again later. Have your ISP information ready. If you do not have an ISP, the Connect to the Internet wizard can help you get one. 1. Save and close any open ﬁles, and exit any open programs. 2. Click Start → C..
CHAPTER 1: °ETTING UP YOUR LAPTOP 22..
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP CHAPTER 2: GETTING TO KNOW YOUR LAPTOP..
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP 24 °is chapter provides information about your new laptop to familiarize you with its various features, and get you up and running quickly. Left View Features 1 2 3 4..
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP 25 1 VGA connector — Connects your computer to a monitor or projector. 2 HDMI connector — Connects to a TV for both multi‑channel digital audio and video signals. NOTE: For a monitor without built‑in speakers, only the video signal will be read. 3 Mini-DisplayPort connector — Connects your computer to external DisplayPort monitors and projectors. 4 USB 2.0 connector with PowerShare — Connects to USB devices, such as a mouse, keyboard, printer, external drive, or MP3 player. °e USB Powershare feature allows you to charge USB devices when th..
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP 26 5 6 7 8..
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP 27 5 Microphone connector — Connects to a microphone or inputs signal for use with audio programs. NOTE: You can set up 5.1 channel speakers by using the three audio connectors available on your computer. 6 Headphone connectors (2) — Connect to a pair of headphones or to a powered speaker or sound system. 7 9-in-1 Media Card Reader — Provides a fast and convenient way to view and share digital photos, music, videos, and documents. 8 SIM Card Reader — Connects your computer to the Internet. To access the Internet you must be within the network o..
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP 28 Right View Features 1 2 3 4 1 Optical drive — Plays or records only standard-size (12 cm) CDs and DVDs. Ensure that the side with print or writing is facing upward when inserting discs. NOTE: Do not use non‑standard‑size or shape discs (including mini‑CDs and mini‑DVDs) as you will damage the drive. 2 USB 3.0 connectors (2) — Provide faster data transmission between your computer and USB devices. 3 Network connector — Connects your computer to a network or broadband device. 4 Security cable slot — Attaches a commercially available se..
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP 29 Back View Features 1 1 AC adapter connector — Connects to an AC adapter to power the computer and charge the battery...
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP 30 Display Features 1 2 3 4 5..
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP 31 1 Left digital-array microphone — Combines with the right digital‑array microphone to provide high quality sound for video chatting and voice recording. 2 Camera — Built‑in camera for video capture, conferencing, and chat. 3 Camera activity indicator — Indicates if the camera is on or off. A solid white light indicates camera activity. 4 Right digital-array microphone — Combines with the left digital‑array microphone to provide high quality sound for video chatting and voice recording. 5 Display — Your display can vary based on selec..
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP 32 Computer Base and Keyboard Features 1 2 3 4 5 6..
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP 33 1 Wireless status light — Turns on if wireless radios are enabled. For more information, see “Using the Wireless Control” on page 44. 2 Caps lock status light — Turns on when the keyboard is in Caps Lock mode. In this mode, all characters you type appear in uppercase on the screen. 3 Power button — Turns the computer on or off when pressed. For more information, see “Power Button” on page 34 . 4 Backlit Keyboard — Illuminates to provide visibility in low lit or dark environments. You can customize the colors and effects using the Ali..
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP 34 Power Button You can program this button to perform actions like shutting down the operating system or entering the standby mode. For details on how to program this button, see Power Options in the control panel of Microsoft Windows operating system. °e power button is located in the center of the hinge cover. For the exact location, see “Computer Base and Keyboard Features” on page 32 . °e color of the AlienHead rim indicates the power status. °e color indicating the power status can be changed using the AlienFX software...
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP 35 On AC adapter: Blue or custom AC‑color °e battery is fully charged. Blue or custom AC‑color fading into amber or custom battery‑color °e computer is turned off or on and the battery is charging. Blue or custom AC‑color fading into black °e computer is in standby mode. On battery: Amber or custom battery‑color °e battery is fully charged. Amber or custom battery‑color fading into black °e computer is in standby mode. Blinking Amber or custom battery‑ color °e battery charge is low. For more details on standby and hibernate mode, s..
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP 36 Function Keys NOTE: Depending on the conﬁguration of the laptop you purchased, some of the function keys may have no associated tasks. °e <Fn> key is located near the bottom-left corner of the keyboard, and is used together with other keys to activate certain functions. Hold down the <Fn> key along with the key described below: F1 — Extend desktop Press <Fn><F1> to open the screen resolution panel to extend your desktop to an external monitor and also change the display settings. F2 — Manage power settings Press <Fn..
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP 37 F5 — Decrease display brightness Press <Fn><F5> to decrease the brightness of the display. F6 — Eject Press <Fn><F6> to eject the disc from the optical drive. F7 — Mute sound playback Press <Fn><F7> to mute or unmute the sound. F8 — Decrease volume Press <Fn><F8> to decrease the volume level. F9 — Increase volume Press <Fn><F9> to increase the volume level. F10 — Rewind or play previous track Press <Fn><F10> to rewind or play previous track. F11 — Play or pause Pre..
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP 38 F12 — Fast Forward or Play next track Press <Fn><F12> to fast forward or play the next track. PAUSE — Alienware Command Center Press <Fn><PAUSE> to access Alienware Command Center (for more information, see “Alienware Command Center” on page 40). PRT SCRN — AlienFX Press <Fn><PRT SCRN> to enable or disable the AlienFX illumination. INSERT — Touch Pad control Press <Fn><INSERT> to enable or disable the touch pad. NOTE: °e illuminated lighting will remain on even when the touch pad is disabl..
CHAPTER 3: USING YOUR LAPTOP CHAPTER 3: USING YOUR LAPTOP..
CHAPTER 3: U°ING YOUR LAPTOP 40 Alienware Command Center °e Alienware Command Center gives you access to Alienware’s exclusive software and is a continuously upgradable control panel. As Alienware releases new programs, they download directly into the Command Center allowing you to build a library of system management, optimization, and customization tools. You can access Alienware Command Center by pressing <Fn><PAUSE> on the function keys. For more information, see “Function Keys” on page 36 . Connecting External Displays If you want to enjoy your computing environment..
CHAPTER 3: U°ING YOUR LAPTOP 41 Connection Type Computer Cable Display VGA‑to‑VGA (VGA cable) HDMI‑to‑HDMI (HDMI cable) Mini-DisplayPort- to-DisplayPort (Mini-DisplayPort- to-DisplayPort adapter + DisplayPort Cable) Mini-DisplayPort- to‑DVI (Mini‑ DisplayPort-to-DVI adapter + DVI cable)..
CHAPTER 3: U°ING YOUR LAPTOP 42 NOTE: You can purchase the mini-DisplayPort-to-DisplayPort and mini-DisplayPort-to-DVI adapters at dell.com . 1. Turn off your laptop. 2. Turn off the display and disconnect it from the power supply. 3. Connect one end of the display cable to the VGA, mini-DisplayPort, or HDMI connector on your Alienware laptop. 4. Connect the other end of the cable to the same connector on your display. 5. If necessary, connect one end of the power cable to the display’s power connector. 6. Connect the other end of the power cable to a grounded three‑prong power strip o..
CHAPTER 3: U°ING YOUR LAPTOP 43 Extending the Desktop 1. With the external display connected, right‑click on the desktop and select Screen resolution or press the <Fn><F1> keys. 2. Customize the following options: a. Display — Select the display you would like to manage. b. Resolution — Select the suitable display resolution. c. Orientation — Select Potrait or Landscape depending on your display type. d. Multiple Displays — Select from the below options: • Duplicate these displays • Extend these displays • Show desktop on display 1 • Show desktop on display 2 ..
CHAPTER 3: U°ING YOUR LAPTOP 44 Using the Wireless Control °e wireless control allows you to quickly manage all of your wireless radio(s) (Bluetooth, WLAN, WWAN, and WirelessHD). To enable/disable wireless: 1. Turn on your computer. 2. Press the <Fn><F3> keys. 3. In the pop‑up window that appears, select the option(s) to enable wireless or clear the option(s) to disable wireless. 4. Click OK ...
CHAPTER 3: U°ING YOUR LAPTOP 45 Battery Pack Your laptop is equipped with a high‑energy rechargeable lithium polymer battery pack. Battery life will vary depending on your laptop conﬁguration, model, applications installed, power management settings, and features used. As with all batteries, the maximum capacity of this battery will decrease with time and usage. °e battery meter lights on the battery pack indicate the charge level of the battery. When you press the battery meter once, the charge level lights illuminate. Each of the ﬁve lights represent approximately 20% of the total..
CHAPTER 3: U°ING YOUR LAPTOP 46 Power Management Understanding Power Consumption In order to fully utilize the power of your battery, it would be a good idea for you to spend some time acquiring a basic understanding of the power management concept from your operating system. You can use the power options in your operating system to conﬁgure the power settings on your computer. °e Microsoft Windows operating system installed on your computer provides three default options: • Balanced — Offers full performance when you need it and saves power during periods of inactivity. • Power S..
CHAPTER 3: U°ING YOUR LAPTOP 47 Customizing Your Power Settings 1. Click Start → Control Panel. 2. Click All Control Panel Items . 3. Double‑click the Power Options icon. 4. Select a power plan from the options shown. To customize speciﬁc settings, click Change plan settings next to the selected power plan. Reducing Power Consumption Although your laptop (together with the operating system) is capable of power conservation, there are measures you can take to reduce the power consumption: • Lower the intensity of the display backlight. A very bright screen translates to higher power..
CHAPTER 3: U°ING YOUR LAPTOP 48 nVidia Optimus Technology Your Alienware M14x laptop is equipped with nVidia Optimus technology. °e Optimus technology is designed to maximize performance and user experience on your computer, while minimizing the impact on battery life. It enables you to combine the graphic processing capability of the integrated Intel graphic processing unit (GPU) with the discrete nVidia GPU while running graphic-intensive applications such as 3-D games. °e nVidia GPU is turned on only for preset applications and thus extends the battery life. °e Optimus technology is ..
CHAPTER 3: U°ING YOUR LAPTOP 49 Changing the Application Profile Settings 1. Right‑click on the desktop and select NVIDIA Control Panel . 2. In the NVIDIA Control Panel window, click 3D Settings to expand the selection (if not already expanded) and then click Manage 3D Settings . 3. In the Program Settings tab, click Add and browse to select the application’s executable ﬁle (.exe). Once added, you can change the settings for that application. To change the settings for a speciﬁc application, locate the application in the Select a program to customize: list and make the desired chan..
CHAPTER 3: U°ING YOUR LAPTOP 50 Free Fall Sensor Free fall sensor protects your computer hard drive from possible damage, by detecting a free fall state caused by accidentally dropping the computer. When a free fall state is detected, the hard drive is placed in a safe state to protect against damage to the read/write head and possible data loss. Your hard drive returns to normal operation, when the free fall state is no longer detected. FastAccess Facial Recognition (Optional) Your computer may have the FastAccess facial recognition feature. °is feature helps keep your Alienware computer..
CHAPTER 3: U°ING YOUR LAPTOP 51 Configuring the BIOS System Setup °e System Setup options allow you to: • Change the system conﬁguration information after you add, change, or remove any hardware in your laptop. • Set or change a user‑selectable option. • View the installed amount of memory or set the type of hard drive installed. Before you use System Setup, it is recommended that you write down the current System Setup information for future reference. CAUTION: Do not change the settings in System Setup unless you are an expert computer user. Certain changes can cause your comp..
CHAPTER 3: U°ING YOUR LAPTOP 52 Entering System Setup 1. Turn on (or restart) your laptop. NOTE: Keyboard failure may result when a key on the keyboard is held down for extended periods of time. To avoid possible keyboard failure, press and release <F2> in even intervals until the System Setup screen appears. 2. While the laptop is booting, press <F2> immediately before the operating system logo appears to access the BIOS Setup Utility . If an error occurs during Power On Self Test (POST), you may also enter the BIOS Setup Utility by pressing <F2> when prompted. NOTE: If ..
CHAPTER 3: U°ING YOUR LAPTOP 53 System Setup Options NOTE: Depending on your computer and installed devices, the items listed in this section may not appear, or may not appear exactly as listed. NOTE: For the updated system setup information, see the Service Manual at support.dell.com/manuals. Main Menu System Time (hh:mm:ss) Displays the system time. System Date (mm/dd/yyyy) Displays the system date. Alienware Displays the model number of your computer. Service Tag Displays the service tag of your computer. BIOS Version Displays the BIOS version. EC Version Displays the EC ﬁrmware versi..
CHAPTER 3: U°ING YOUR LAPTOP 54 Main Menu CPU L3 Cache Displays the processor cache size. CPUID Displays the ID of the processor. Integrated Graphics Displays the integrated graphics. Discrete Graphics Displays the discrete graphics. Total Memory Displays the total memory available in your computer. Memory Bank 0 Displays the memory size installed in DIMM 0. Memory Bank 1 Displays the memory size installed in DIMM 1...
CHAPTER 3: U°ING YOUR LAPTOP 55 Advanced Menu Intel SpeedStep Allows you to enable or disable the Intel SpeedStep technology. Disabling this feature may improve performance, but will greatly reduce battery life. Virtualization Allows you to enable or disable the Intel Virtualization technology. USB Emulation Allows you to enable or disable the USB emulation feature. °is feature deﬁnes how the BIOS, in the absence of a USB-aware operating system, handles USB devices. USB emulation is always enabled during POST. NOTE: You cannot boot any type of USB device (hard drive, or memory key) when..
CHAPTER 3: U°ING YOUR LAPTOP 56 Advanced Menu USB Power Share Allows you to charge USB devices when the computer is turned off or in standby mode. • AC Only: Charge USB devices when connected to AC adapter only. • AC and Battery: Charge USB devices when connected to AC adapter and when the computer is running on battery. • Disabled: Disables USB PowerShare. Integrated Network Allows you to enable or disable the on‑board LAN controller. • Disabled: Internal LAN is disabled and is not visible to the operating system. • Enabled: Internal LAN is enabled. High Deﬁnition Audio Allo..
CHAPTER 3: U°ING YOUR LAPTOP 57 Advanced Menu Performance Options Allows you to conﬁgure ﬁelds in the Performance Options sub- menu (for more information, see “Advanced — Performance Options Menu“ on page 58 ). SATA Operation Allows you to conﬁgure the operating mode of the integrated SATA hard drive controller. • AHCI: SATA is conﬁgured for AHCI mode. • RAID: STAT is conﬁgured for RAID mode. SATA HARD DRIVE 1 Displays the installed SATA hard drive model. Adapter Warnings Allows you to choose if the computer should display warning messages when you use AC adapters that ..
CHAPTER 3: U°ING YOUR LAPTOP 58 Advanced — Performance Options Menu CPU Turbo Mode Allows you to enable or disable the Intel CPU turbo mode performance option. Overclocking Features Allows you to enable or disable the global overclocking feature. • Disabled: °e overclocking feature is disabled. • Enabled: Displays additional overclocking options. Override Turbo settings Allows you to override CPU turbo mode settings. Long Duration Power Limit Allows you to set the turbo mode power limit 1 value in watts. Long Duration Time Window Allows you to set the turbo mode time 1 value in seco..
CHAPTER 3: U°ING YOUR LAPTOP 59 Advanced — Performance Options Menu New Frequency in 10KHz increments Allows you to enter a new bus clock frequency in 10 Khz increments. Apply New Bus Clock Frequency Allows you to apply the new bus clock frequency • Immediately: °e new bus clock frequency is applied immediately. • Once: °e new bus clock frequency is applied once until the next reboot. • Permanently: °e new bus clock frequency is applied permanently after the next reboot. Memory Overclocking Memory Override Support Allows you to enable or disable the memory override option suppor..
CHAPTER 3: U°ING YOUR LAPTOP 60 Wireless Menu Bluetooth Allows you to enable or disable the internal Bluetooth device. • Disabled: °e internal Bluetooth device is disabled and is not visible to the operating system. • Enabled: °e internal Bluetooth device is enabled. Wireless Network Allows you to enable or disable the internal wireless device. • Disabled: °e internal wireless device is disabled and is not visible to the operating system. • Enabled: °e internal wireless device is enabled. WWAN Allows you to enable or disable the internal WWAN device. • Disabled: °e internal ..
CHAPTER 3: U°ING YOUR LAPTOP 61 Security Menu Supervisor Password Displays if the supervisor password is clear or set. User Password Displays if the user password is clear or set. Set Service Tag Displays the service tag of the computer when the service tag is present. Displays a ﬁeld to input the service tag manually when the service tag is absent. Set Supervisor Password Allows you to set the supervisor password. °e supervisor password controls access to the system setup utility. Set User Password Allows you to set the user password. °e user password controls access to the computer a..
CHAPTER 3: U°ING YOUR LAPTOP 62 Boot Menu Use the up or down arrow keys to change the boot device priority. You can choose from: • Hard Drive • USB Storage • CD/DVD • Removal Devices • Network..
CHAPTER 3: U°ING YOUR LAPTOP 63 Exit Menu Exit Saving Changes Allows you to exit System Setup and save your changes to CMOS. Save Change Without Exit Allows you remain in System Setup and save your changes to CMOS. Exit Discarding Changes Allows you to exit System Setup and load previous values from CMOS for all Setup items. Load Optimal Defaults Allows you to load default values for all Setup items. Discard Changes Allows you to load previous values from CMOS for all Setup items...
CHAPTER 3: U°ING YOUR LAPTOP 64..
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS CHAPTER 4: INSTALLING AND REPLACING COMPONENTS..
CHAPTER 4: IN°TALLING AND REPLACING COMPONENT° 66 °is chapter provides guidelines and instructions for increasing the processing power by upgrading equipment. You can purchase components for your computer at dell.com or alienware.com . NOTE: See the Service Manual at support.dell.com/manuals for installation instructions of all serviceable components. Before You Begin °is section provides procedures for removing and installing the components in your laptop. Unless otherwise noted, each procedure assumes that the following conditions exist: • You have performed the steps in “Turning ..
CHAPTER 4: IN°TALLING AND REPLACING COMPONENT° 67 Turning Off Your Computer CAUTION: To avoid losing data, save and close all open ﬁles and exit all open programs before you turn off your laptop. 1. Save and close all open ﬁles and exit all open programs. 2. Click Start → Shut Down . °e laptop turns off after the operating system shutdown process ﬁnishes. 3. Ensure that the computer and any attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for at least 8 t..
CHAPTER 4: IN°TALLING AND REPLACING COMPONENT° 68 Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your own personal safety. WARNING: Before working inside your laptop, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at dell.com/regulatory_compliance. CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges. Hold a component su..
CHAPTER 4: IN°TALLING AND REPLACING COMPONENT° 69 CAUTION: To avoid damaging the computer, perform the following steps before you begin working inside the computer. 1. Ensure that the work surface is ﬂat and clean to prevent the computer cover from being scratched. 2. Turn off your computer (for more information, see “Turning Off Your Computer” on page 67 ). CAUTION: To disconnect a network cable, ﬁrst unplug the cable from your computer and then unplug the cable from the network device. 3. Disconnect all telephone or network cables from the laptop. 4. Press and eject any installe..
CHAPTER 4: IN°TALLING AND REPLACING COMPONENT° 70 Replacing the Battery Pack °e battery pack can easily be removed and replaced. Ensure that the laptop is properly shut down before changing the battery pack. CAUTION: To avoid damage to the laptop, use only the battery designed for this particular Alienware laptop. Do not use batteries designed for other Alienware or Dell laptops. To remove the battery pack: 1. Follow the instructions in “Before You Begin” on page 66. 2. Shut down the laptop and turn it over. 3. Loosen the two captive screws that secure the base cover to the computer ..
CHAPTER 4: IN°TALLING AND REPLACING COMPONENT° 71 1 2 3 1 captive screws (2) 3 tabs (6) 2 base cover..
CHAPTER 4: IN°TALLING AND REPLACING COMPONENT° 72 5. Loosen the two captive screws that secure the battery pack to the computer base. 6. Disconnect the battery pack cable from the connector on the system board. 7. Lift the battery pack off the computer base. 1 2 3 1 battery pack cable 3 captive screws (2) 2 battery pack..
CHAPTER 4: IN°TALLING AND REPLACING COMPONENT° 73 To replace the battery pack: 1. Follow the the instructions in “Before You Begin” on page 66. 2. Place the battery pack in the battery bay and tighten the two captive screws that secure the battery pack to the computer base. 3. Connect the battery pack cable to the connector on the system board. 4. Align the tabs on the base cover with the slots on the computer base. 5. Slide the base cover until it clicks into place. 6. Tighten the two captive screws that secure the base cover to the computer base...
CHAPTER 4: IN°TALLING AND REPLACING COMPONENT° 74 Upgrading or Replacing Memory Your laptop is equipped with a conﬁgurable memory unit. °e industry standard JEDEC PC3-12800 (DDR3-1600) SODIMM memory module connectors are available for memory upgrade. °e table below illustrates all the possible ways system memory can be conﬁgured. Memory connector #1 Memory connector #2 Total memory 1 GB 1 GB 2 GB 1 GB 2 GB 3 GB 2 GB 2 GB 4 GB 2 GB 4 GB 6 GB 4 GB 4 GB 8 GB..
CHAPTER 4: IN°TALLING AND REPLACING COMPONENT° 75 Removing the Memory Module(s) 1. Follow the instructions in “Before You Begin” on page 66. 2. Shut down the laptop and turn it over. 3. Loosen the two captive screws that secure the base cover to the computer base. 4. Slide and lift the base cover off the computer base. 5. Remove the battery (see “Replacing the Battery Pack” on page 70 ). 6. Loosen the two captive screws that secure the memory‑module cover to the computer base. 7. Lift the memory‑module cover away from the computer...
CHAPTER 4: IN°TALLING AND REPLACING COMPONENT° 76 1 2 1 memory-module cover 2 captive screws (2) 8. Use your ﬁngertips to carefully spread apart the memory module connector’s spring-locks until the module pops up. 9. Remove the memory module...
CHAPTER 4: IN°TALLING AND REPLACING COMPONENT° 77 5 4 3 2 1 1 memory module 4 notch 2 spring locks (2) 5 memory module connector 3 tab To replace the memory modules, perform the removal steps in reverse order. While inserting the memory module into the connector align the notch on the memory module with the tab on the memory module connector. NOTE: If you need to install memory modules in two connectors, install a memory module in the lower connector before you install a memory module in the upper connector. NOTE: If the memory module is not installed properly, the computer may not boot.<..
CHAPTER 4: IN°TALLING AND REPLACING COMPONENT° 78..
CHAPTER 5: TROUBLESHOOTING CHAPTER 5: TROUBLESHOOTING..
CHAPTER 5: TROUBLE°HOOTING 80 Basic Hints and Tips • Computer does not power on: Is your AC adapter cable securely connected to a working electrical outlet? If connected to a power strip, ensure that the strip is actually working. • Connections: Check all the cables to ensure that there are no loose connections anywhere. • Power Savings: Ensure that your computer is not in hibernate or standby mode by pressing the power button for less than 4 seconds. °e power status light will fade from blue to black while in standby mode; in hibernate mode it will be off. • Brightness: Check and..
CHAPTER 5: TROUBLE°HOOTING 81 Backup and General Maintenance • Always back up your important data on a regular basis and keep copies of your operating system and software safe. Do not forget to note the serial numbers if you are storing them outside of their original cases ‑ for example, in a CD wallet. • Run maintenance programs as often as you can. You may schedule these programs to run at times when you are not using your computer. You can use those provided with your operating system, or buy more powerful, dedicated programs to do so. • Write down your passwords and keep them s..
CHAPTER 5: TROUBLE°HOOTING 82 When troubleshooting your computer, remember the following safety guidelines: • Before touching any of the computer’s internal components, touch an unpainted portion of the chassis. Doing so will safely discharge any static electricity, which could damage your computer. • Turn off your computer and any connected peripherals. • Disconnect any peripherals from your computer. °ings to check: • Ensure that the AC adapter cable is properly connected between your computer and a grounded, three‑prong power outlet. Ensure that the power outlet is working...
CHAPTER 5: TROUBLE°HOOTING 83 Software Diagnostic Tools Enhanced Pre-Boot System Assessment (ePSA) °e computer runs the Enhanced Pre-boot System Assessment (ePSA), a series of initial tests of your system board, keyboard, display, memory, hard drive, etc. To invoke ePSA: 1. Turn on (or restart) your computer. 2. When the Alienware logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. 3. Select Diagnostics from the menu and pres..
CHAPTER 5: TROUBLE°HOOTING 84 During the assessment, answer any questions that appear. • If a failure is detected, the computer stops and beeps. To stop the assessment and restart the computer, press <n>; to continue to the next test, press <y>; to retest the component that failed, press <r>. • If failures are detected during the Enhanced Pre-boot System Assessment, write down the error code(s) and contact Alienware (for more information, see “Contacting Alienware“ on page 117 ). If the Enhanced Pre-boot System Assessment completes successfully, the following mess..
CHAPTER 5: TROUBLE°HOOTING 85 Answers to Common Problems Computer Startup Problems The computer fails the POST °e Power On Self Test (POST) ensures that the computer meets all the necessary system requirements and that all hardware is working properly before starting the remainder of the boot process. If the computer passes the POST, the computer will continue to start normally. However, if the computer fails the POST, the computer will generate a single beep to indicate a general failure and an error message will be displayed. For assistance, contact Alienware Technical Support (see “C..
CHAPTER 5: TROUBLE°HOOTING 86 Software Problems A program stops responding or crashes repeatedly End the program: 1. Press <Ctrl><Shift><Esc> simultaneously. 2. Click the Applications tab and select the program that is no longer responding. 3. Click End Task . Check the software documentation. If necessary, uninstall and then reinstall the program. A program is designed for an earlier version of Microsoft Windows Run the Program Compatibility Wizard: °e Program Compatibility Wizard conﬁgures a program so that it runs in an environment similar to an earlier version of M..
CHAPTER 5: TROUBLE°HOOTING 87 Other software problems Back up your ﬁles immediately Use a virus-scanning program to check the hard drive, or CDs Save and close any open ﬁles or programs and shut down your computer through the Start menu Scan the computer for spyware: If you are experiencing slow computer performance, you frequently receive pop‑up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti‑virus program that includes anti‑spyware protection (your program may require an upgrade) to scan the comput..
CHAPTER 5: TROUBLE°HOOTING 88 Check the software documentation or contact the software manufacturer for troubleshooting information: • Ensure that the program is compatible with the operating system installed on your computer. • Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. • Ensure that the program is installed and conﬁgured properly. • Verify that the device drivers do not conﬂict with the program. • If necessary, uninstall and then reinstall the program...
CHAPTER 5: TROUBLE°HOOTING 89 Hard Drive Problems Allow the computer to cool before turning it on A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on. Run Check Disk 1. Click Start → Computer . 2. Right‑click Local Disk C: . 3. Click Properties → Tools → Check Now . If the User Account Control window appears, click Continue . 4. Follow the instructions on the screen...
CHAPTER 5: TROUBLE°HOOTING 90 Memory Problem Memory errors detected on startup Check memory modules for correct seating and orientation. Reseat the memory modules if applicable (see “Upgrading or Replacing Memory” on page 74 ). Display Problem If the display is blank NOTE: If you are using a program that requires a higher resolution than your computer supports, it is recommended that you attach an external monitor to your computer. °e computer may be in a power saving mode: Press a key on the keyboard or press the power button to resume normal operation. Switch the video image: If you..
CHAPTER 5: TROUBLE°HOOTING 91 Power Problem When you press the power button, the computer does not turn on • If the AC adapter cable is connected to a surge protector or UPS, ensure that the surge protector or UPS is securely connected to an electrical outlet, is switched on and is working correctly. • Check that the wall outlet is working properly by testing another device such as a radio or lamp that you know works. If the wall outlet is not working, contact an electrician or your power company for further assistance. • If the problem persists, contact Alienware support (see “Con..
CHAPTER 5: TROUBLE°HOOTING 92..
CHAPTER 6: SYSTEM RECOVERY CHAPTER 6: SYSTEM RECOVERY..
CHAPTER 6: °Y°TEM RECOVERY 94 AlienRespawn CAUTION: Using AlienRespawn permanently removes any programs or drivers installed after you received your computer. Create backup media of applications you need to install on your computer before using AlienRespawn. Use AlienRespawn only if System Restore did not resolve your operating system problem. CAUTION: Although AlienRespawn is designed to preserve the data ﬁles on your computer, it is recommended that you backup your data ﬁles before using AlienRespawn. You can use AlienRespawn to restore your hard drive to the operating state it was ..
CHAPTER 6: °Y°TEM RECOVERY 95 AlienRespawn Basic To restore the factory image while preserving the data ﬁles: 1. Turn off your computer. 2. Disconnect all the devices connected to the computer (such as USB drive, printer, and so on) and remove any recently added internal hardware. NOTE: Do not disconnect the AC adapter cable. 3. Turn on your computer. 4. When the Alienware logo appears, press <F8> several times to access the Advanced Boot Options window. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; ..
CHAPTER 6: °Y°TEM RECOVERY 96 Upgrading to AlienRespawn Professional AlienRespawn provides additional features that allow you to: • Backup and restore your computer based on ﬁle types • Backup ﬁles to a local storage device • Schedule automated backups To upgrade to AlienRespawn Professional: 1. Double‑click the AlienRespawn icon in the notiﬁcation area of your desktop. 2. Click Upgrade Now! 3. Follow the instructions on the screen...
CHAPTER 6: °Y°TEM RECOVERY 97 Dell DataSafe Online Backup (Optional) NOTE: Dell DataSafe Online is supported only on Windows operating systems. NOTE: A broadband connection is recommended for fast upload or download speeds. Dell DataSafe Online is an automated backup and recovery service that helps protect your data and other important ﬁles from catastrophic incidents like theft, ﬁre, or natural disasters. You can access the service on your computer using a password‑protected account. For more information, go to delldatasafe.com. To schedule backups: 1. Double-click the Dell DataSaf..
CHAPTER 6: °Y°TEM RECOVERY 98 My Dell Downloads NOTE: My Dell Downloads may not be available in all regions. Some of the software pre‑installed on your new Dell or Alienware computer do not include a backup CD or DVD. °is software is available on the My Dell Downloads website. From this website you can download available software for reinstallation or create your own backup media. To register and use My Dell Downloads: 1. Go to DownloadStore.dell.com/media . 2. Follow the instructions on the screen to register and download the software. 3. Reinstall the software or create a backup medi..
CHAPTER 7: SPECIFICATIONS CHAPTER 7: BASIC SPECIFICATIONS..
CHAPTER 7: °PECIFICATION° 100 Computer Model Alienware M14x Dimensions Height Front 37.80 mm (1.49 inches) Back 37.80 mm (1.49 inches) Width 337.00 mm (13.27 inches) Depth 258.34 mm (10.17 inches) Weight with 8-cell battery and optical drive (starting at) 2.88 kg (6.35 lb) NOTE : °e weight of your laptop will vary depending on the conﬁguration ordered and the manufacturing variability...
CHAPTER 7: °PECIFICATION° 101 Processor and System Chipset Processor Second Generation Intel Core i5 Second Generation Intel Core i7 L2 cache 256 KB L3 cache up to 8 MB Bus clock 100 MHz System chipset Mobile Intel HM67 Express Chipset SDRAM bus width one or two 64-bit channels of DDR3 memory up to 1600 MHz Processor address bus width 32 bits Processor data width 64 bits BIOS SPI Flash Memory 32 Mbit Graphics bus PCIe x16 bus Gen2..
CHAPTER 7: °PECIFICATION° 102 Memory Connectors two internally-accessible DDR3 using JEDEC SODIMM sockets Capacities 1 GB, 2 GB, and 4 GB Memory type up to 1600 MHz unbuffered non-ECC dual-channel DDR3 conﬁguration Memory conﬁgurations possible 2 GB, 3 GB, 4 GB, 6 GB, and 8 GB Ports and Connectors Network adapter one RJ45 connector USB • one 4-pin USB 2.0-compliant connector with PowerShare • two 4-pin USB 3.0-compliant connectors HDMI one 19-pin connector Mini-DisplayPort one 20-pin connector VGA one 15‑hole connector..
CHAPTER 7: °PECIFICATION° 103 Ports and Connectors Audio two stereo headphones/speaker connectors one microphone‑in connector NOTE: You can also use the connectors to set up 5.1 channel speakers. Media Card Reader one 9-in-1 slot SIM Card Reader one SIM card slot Communications Network adapter 10/100/1000 Mbps Ethernet LAN on system board Wireless • one half Mini‑Card slot • one full Mini‑Card slot • one full Display Mini‑Card slot • Bluetooth; Intel Wireless Display (optional); SiBeam WirelessHD (optional); 3G Wireless Internet (optional); 4G Wireless Internet (optional)<..
CHAPTER 7: °PECIFICATION° 104 Video Video controller Integrated Intel HD Graphics 3000 Discrete NVIDIA GeForce GT555M Video memory Integrated 512 MB dedicated video memory (for total system memory greater than 4 GB) Discrete • 1.5 GB • 3.0 GB External display support HDMI 1.4, Mini DisplayPort, VGA, Intel Wireless Display (optional), and SiBeam WirelessHD (optional) Audio Type High-Deﬁnition surround sound audio 5.1 analog connection and 7.1 HDMI connection Controller Realtek ALC665‑GR..
CHAPTER 7: °PECIFICATION° 105 Audio Speaker dual 8-ohms speakers in both the left and right speaker assembly Internal speaker ampliﬁer up to 2 W average per channel; up to 4 W average total power 1 subwoofer up to 3 W average Internal microphone support dual digital microphone‑in camera assembly Volume controls program menus and keyboard media function keys Hard-Drive Storage Number of storage drives one Hard drive • one 2.5 inch SATA 2.0 (3Gb/s) hard drive • one solid‑state drive..
CHAPTER 7: °PECIFICATION° 106 Media Card Reader Cards supported • Secure Digital (SD) memory card • Secure Digital Input/Output (SDIO) card • Secure Digital Extended Capacity (SDXC) card • MultiMedia Card (MMC) • MultiMedia Card plus (MMC+) • Memory Stick • Memory Stick PRO • xD-Picture Card (type - M and type - H) • Hi Density‑SD (SDHD) • Hi Capacity‑SD (SDHC) Display Type • 14.0 inch HD WLED with TrueLife • 14.0 inch HD+ WLED with TrueLife Maximum internal resolution 1366 x 768 (HD) 1600 x 900 (HD+)..
CHAPTER 7: °PECIFICATION° 107 Display Dimensions (active area) Height 173.95 mm (6.85 inches) Width 309.40 mm (12.18 inches) Diagonal 355.60 mm (14.00 inches) Refresh rate 60 Hz Operating angle 0° (closed) to 140° Pixel pitch 0.1933 mm Controls brightness can be controlled through keyboard shortcuts Keyboard (Backlit) Number of keys 82 (Korea, U.S., and Canada); 83 (Europe); 86 (Japan) Backlight color RGB; colors can be changed by invoking the AlienFX software in the Alienware Command Center. For information, see “Alienware Command Center” on page 40 ...
CHAPTER 7: °PECIFICATION° 108 Touch Pad X/Y position resolution (graphics table mode) 953 cpi Size Height 42.0 mm (1.65 inches) sensor-active area Width 81.0 mm (3.19 inches) rectangle Camera Camera resolution 2.0 megapixel HD Video resolution 1600 x 1200 Diagonal viewing angle 70± Battery Type 8-cell “smart” lithium polymer (63 Whr) Dimensions Height 11.2 mm (0.44 inches) Width 173 mm (6.81 inches) Depth 109.4 mm (4.31 inches)..
CHAPTER 7: °PECIFICATION° 109 Battery Weight 0.43 kg (0.94 lb) Voltage 14.8 V Operating time battery operating time varies depending on operating conditions and can be signiﬁcantly reduced under certain power‑intensive conditions. Life span (approximate) 300 discharge/charge cycles Temperature range Operating 0± to 50±C (32± to 122±F) Storage –20± to 60±C (–4± to 140±F) Coin‑cell battery CR-2032..
CHAPTER 7: °PECIFICATION° 110 AC Adapter Type 150 W Input voltage 100 - 240 VAC Input current (maximum) 2.50 A Input frequency 50‑60 Hz Output current 7.70 A (continuous) Output power 150 W Rated output voltage 19.50 V Temperature range Operating 0± to 35±C (32± to 95±F) Storage –40± to 70±C (–40± to 158±F) Connector types DC connector 3-pin, 7.4 mm plug AC connector 3-pin – C13..
CHAPTER 7: °PECIFICATION° 111 Computer Environment Temperature range Operating 0± to 35±C (32± to 95±F) Storage –40± to 65±C (–40± to 149±F) Relative humidity (maximum) Operating 10% to 90% (non-condensing) Storage 10% to 95% (non-condensing) Maximum vibration (Using a random vibration spectrum that simulates user environment) Operating 0.66 GRMS Storage 1.3 GRMS..
CHAPTER 7: °PECIFICATION° 112 Computer Environment Maximum shock (Measured with hard drive in operating status and a 2-ms half-sine pulse for operating. Also measured with hard drive in head-parked position and a 2-ms half-sine pulse for storage) Operating 110 G Storage 160 G Altitude (maximum) Operating –15.2 to 3048 m (–50 to 10,000 ft) Storage –15.2 to 10,668 m (–50 to 35,000 ft) Airborne contaminant level G2 or lower as deﬁned by ISA-S71.04-1985..
APPENDIX 114 GENERAL AND ELECTRICAL SAFETY PRECAUTIONS Computer Setup • Read all instructions marked on the product and in the documentation before operating your computer. • Retain all safety and operating instructions. • Never use this product near water or a heat source. • Only set‑up the computer on a stable work surface. • Only operate the computer using the power source type indicated on the rating label. • Never block or cover any openings or fans in the computer case. °ese are required for ventilation. • Never insert objects of any kind into the ventilation openings..
APPENDIX 115 Computer Use • Route the power cable and all cables away from where people might walk or trip over them. Do not allow anything to rest on the power cable. • Do not spill anything on or into your computer. • To avoid electrical shock, always disconnect all power, modem and any other cables from the wall outlets before handling the computer. Electrostatic Discharge (ESD) Warning Electrostatic Discharge (ESD) can cause damage to internal system components if precautions are not taken. ESD is caused by static electricity and the damage caused is usually permanent. Computer te..
APPENDIX 116 General Safety Precautions • Mechanical Shock: Your computer should never be subjected to severe mechanical shocks. Careless handling of your computer may cause damage. Mechanical shock is not covered by the warranty. • Electrical Shock: If you do not open up your computer, there is nothing to worry about. Your computer protects itself against most irregularities in the power source. When You Should Contact Alienware • °e battery, power cable or connector is damaged. • Your computer has had liquid spilled into it. • Your computer was dropped or the case was damaged. ..
APPENDIX 117 Contacting Alienware For customers in the United States/Canada, call 1-800-ALIENWARE. NOTE: If you do not have an active Internet connection, you can ﬁnd contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone‑based support and service options. Because availability varies by country and product, some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Visit dell.com/contactdell . 2. Select your country or region. 3. Select the ap..
APPENDIX 118 Websites You can learn about Alienware products and services on the following websites: • dell.com • dell.com/ap (Asian/Paciﬁc countries only) • dell.com/jp (Japan only) • euro.dell.com (Europe only) • dell.com/la (Latin American and Caribbean countries) • dell.ca (Canada only) You can access Alienware Support through the following websites: • support.dell.com • support.jp.dell.com (Japan only) • support.euro.dell.com (Europe only) • support.la.dell.com (Argentina, Brazil, Chile, Mexico)..
APPENDIX 119 Information for NOM, or Official Mexican Standard (Only for Mexico) °e following information is provided in the device(s) described in this document in accordance with the requirements of the Ofﬁcial Mexican Standard (NOM): Importer: Dell México S.A. de C.V. Paseo de la Reforma 2620 - Flat 11± Col. Lomas Altas 11950 México, D.F. Regulatory Model Number Voltage Frequency Electricity Consumption Output Voltage Output Intensity P18G 100-240 VAC 50‑60 Hz 2.50 A 19.50 V 7.70 A For details, read the safety information that shipped with your computer. For additional safety bes..