Dell Alienware 13 (late 2014) Service Manual English

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Download Dell Alienware 13 (late 2014) Service Manual English

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Computer Model: Alienware 13 - Page 1

Alienware 13 Service Manual Computer Model: Alienware 13 Regulatory Model: P56G Regulatory Type: P56G001

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Notes, Cautions, and Warnings - Page 2

Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell ™ and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks ..

Contents - Page 3

Contents Before Working Inside Your Computer ...................... 10 Before You Begin .............................................................................................. 10 Safety Instructions ............................................................................................ 10 Recommended Tools ......................................................................................... 12 After Working Inside Your Computer .......................... 13 Removing the Base Panel ................................................. 14 Procedure ..................................

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Removing the Hard Drive ................................................. 27 Prerequisites ..................................................................................................... 27 Procedure .......................................................................................................... 27 Replacing the Hard Drive .................................................. 31 Procedure ........................................................................................................... 31 Post-requisites ...................................................................

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Removing the Power-Button Board ............................ 48 Prerequisites ..................................................................................................... 48 Procedure .......................................................................................................... 49 Replacing the Power-Button Board ............................. 51 Procedure ........................................................................................................... 51 Post-requisites .............................................................................................

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Removing the Heat-Sink Assembly ............................ 68 Prerequisites ..................................................................................................... 68 Procedure .......................................................................................................... 69 Replacing the Heat-Sink Assembly .............................. 71 Procedure ........................................................................................................... 71 Post-requisites ............................................................................................

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Removing the Battery ........................................................ 81 Prerequisites ...................................................................................................... 81 Procedure ........................................................................................................... 81 Replacing the Battery ........................................................ 83 Procedure .......................................................................................................... 83 Post-requisites ...........................................................

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Removing the Display Panel ........................................... 95 Prerequisites ..................................................................................................... 95 Procedure .......................................................................................................... 95 Replacing the Display Panel ........................................... 98 Procedure .......................................................................................................... 98 Post-requisites ...........................................................................

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System Setup ......................................................................... 111 Overview ........................................................................................................... 111 Entering System Setup .................................................................................... 111 System Setup Options ................................................................................ 111 Boot Sequence ................................................................................................. 115 Boot Options .........................................

Before Working Inside Your - Page 10

Before Working Inside Your Computer CAUTION: To avoid damaging the components and cards, handle them by their edges and avoid touching pins and contacts. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before You Begin 1 Save and close all open files and exit all open applications. 2 Shut down your computer. – Windows 8.1: On the Start screen, click or tap the power icon → Shut down . – Windows 7: Click or tap Start → Shut down . NOTE: If you are using a different operating system, see the documentation of your operating sy..

11 - Page 11

WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the power source. CAUTION: To avoid damaging the computer, make sure that the work surface is flat and clean. CAUTION: To avoid damaging the components and cards, handle them by their edges and avoid touching pins and contacts. CAUTION: Only a certified service technician is authorized to remove the computer cover and access any of the components inside the computer. See the safety instructions for comple..

Recommended Tools - Page 12

Recommended Tools The procedures in this document may require the following tools: • Philips screwdriver • Plastic scribe 12

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After Working Inside Your - Page 13

After Working Inside Your Computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1 Replace all screws and make sure that no stray screws remain inside your computer. 2 Connect any external devices, peripherals, and cables you removed before working on your computer. 3 Replace any media cards, discs, and any other part(s) that you removed before working on your computer. 4 Connect your computer and all attached devices to their electrical outlets. 5 Turn on your computer. 13

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Before Working Inside Your Computer - Page 14

Removing the Base Panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Close the display and turn the computer over. 2 Loosen the captive screws that secure the base panel to the computer base. 14

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3 - Page 15

3 Using a plastic scribe, gently release the tabs that secure the base panel to the computer base. 1 computer base 2 captive screws (2) 3 base panel 4 plastic scribe 15

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4 - Page 16

4 Disconnect the battery cable from the battery-cable connector. 1 battery cable 2 battery-cable connector 5 Turn the computer over. 6 Press and hold the power button for 5 seconds to ground the system board. 16

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Before Working Inside Your Computer - Page 17

Replacing the Base Panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Connect the battery cable to the battery-cable connector. 2 Align the tabs on the base panel with the slots on the computer base and snap the base panel into place. 3 Tighten the captiv..

Before Working Inside Your Computer - Page 18

Removing the Memory Module(s) WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the base panel . Procedure 1 Using your fingertips, carefully spread apart the securing clips on each end of the memory-module slot until the memory module pops up. 18

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2 - Page 19

2 Slide and remove the memory module from the memory-module slot. 1 securing clips (2) 2 memory modules (2) 3 memory-module slot 19

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Before Working Inside Your Computer - Page 20

Replacing the Memory Module(s) WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Align the notch on the memory module with the tab on the memory- module slot. 20

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Post-requisites - Page 21

2 Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. 1 securing clips (2) 2 notch 3 tab 4 memory module 5 memory-module slot Post-requisites Replace the base panel . 21

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Before Working Inside Your Computer - Page 22

Removing the Solid-State Drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on stat..

2 - Page 23

2 Using the pull tab, pivot the solid-state drive bracket and peel off the bracket from the tabs on the computer base. 1 pull tab 2 solid-state drive bracket 3 screws (4) 4 adhesive tape 5 tabs (4) 3 Using the pull tab, disconnect the solid-state drive cable from the system board. 23

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4 - Page 24

4 Remove the screws that secure the solid-state drive assembly to the computer base. 1 pull tab 2 solid-state drive cable 3 solid-state drive assembly 4 screws (2) 5 Lift the solid-state drive assembly off the computer base. 6 Remove the screw that secures the solid-state drive to the solid-state drive assembly. 24

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7 - Page 25

7 Slide and lift the solid-state drive off the solid-state drive assembly. 1 solid-state drive slots (2) 2 solid-state drive 3 solid-state drive assembly 4 screw 25

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Before Working Inside Your Computer - Page 26

Replacing the Solid-State Drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the hard drive. Procedure 1 Slide the solid-state drive into the slot on the solid-state drive assembly. 2 Replace the sc..

Before Working Inside Your Computer - Page 27

Removing the Hard Drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state. Prerequisites Remo..

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3 Lift the hard-drive assembly off the computer base. 1 pull tab 2 hard-drive cable 3 hard-drive assembly 4 screws (4) 4 Remove the screws that secure the hard-drive bracket to the hard drive. 28

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5 Lift the hard drive off the hard-drive bracket. 1 hard-drive bracket 2 screws (4) 3 hard drive 29

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6 Disconnect the interposer from the hard drive. 1 interposer 2 hard drive 30

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Before Working Inside Your Computer - Page 31

Replacing the Hard Drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure 1 Connect the interposer to the hard drive. 2 Align the screw holes on the hard-drive bracket with the screw ..

Before Working Inside Your Computer - Page 32

Removing the Palm Rest WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the base panel . 2 Follow the procedure from step 1 to step 5 in “Removing the solid-state drive ”. 32

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Procedure - Page 33

Procedure 1 Lift the latches and disconnect the keyboard and keyboard-backlight cables from the system board. 1 keyboard-backlight cable 2 keyboard cable 33

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2 Remove the screws that secure the palm-rest assembly to the computer base. 1 screws (14) 2 computer base 34

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3 Lift the computer base slightly and push the release tabs on the palm-rest assembly until it pops out. 1 release tabs 4 Turn the computer over and open the display as far as possible. 5 Using a plastic scribe, pry up along the edges of the palm-rest assembly. 35

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6 - Page 36

6 Gently lift the palm-rest assembly and turn it over. 1 palm-rest assembly 7 Lift the connector latch and disconnect the power-button board cable from the system board. 36

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keyboard - Page 37

8 Lift the palm-rest assembly off the computer base. 1 palm-rest assembly 2 connector latch 3 power-button board cable 9 Remove the keyboard . 10 Remove the power-button board . 11 Remove the status-light board . 37

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touchpad - Page 38

12 Remove the touchpad . 1 palm rest 38

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Before Working Inside Your Computer - Page 39

Replacing the Palm Rest WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Replace the touchpad . 2 Replace the status-light board . 3 Replace the power-button board . 4 Replace the keyboard . 5 Connect the power-button board cable to the system board. 6 Align ..

Before Working Inside Your Computer - Page 40

Removing the Touchpad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the base panel . 2 Follow the procedure from step 1 to step 5 in “Removing the solid-state drive ”. 3 Follow the procedure from step 1 to step 8 in “Removing the palm rest..

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3 Lift the touchpad off the palm-rest assembly. 1 screws (4) 2 touchpad cable 3 touchpad 41

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Before Working Inside Your Computer - Page 42

Replacing the Touchpad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Align the screw holes on the touchpad with the screw holes on the palm- rest assembly. 2 Replace the screws that secure the touchpad to the palm-rest assembly. 3 Slide the touchpad cable ..

Before Working Inside Your Computer - Page 43

Removing the Keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the base panel . 2 Follow the procedure from step 1 to step 5 in “Removing the solid-state drive ”. 3 Follow the procedure from step 1 to step 8 in “Removing the palm rest..

Procedure - Page 44

Procedure 1 Lift the connector latches and disconnect the touchpad cable and the status-light cable from the power-button board. 1 connector latches (2) 2 touchpad cable 3 status-light cable 2 Peel the touchpad cable and status-light cable off the keyboard bracket. 44

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3 - Page 45

3 Remove the screws that secure the keyboard bracket to the palm-rest assembly. 1 keyboard bracket 2 screws (12) 4 Lift the keyboard bracket off the palm-rest assembly. 5 Remove the screws that secure the keyboard to the palm-rest assembly. 45

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6 - Page 46

6 Slide and lift the keyboard, along with the cables, off the palm-rest assembly. 1 tabs (3) 2 keyboard 3 screws (2) 46

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Before Working Inside Your Computer - Page 47

Replacing the Keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Align the screw holes on the keyboard with the screw holes on the palm- rest assembly. 2 Replace the screws that secure the keyboard to the palm-rest assembly. 3 Align the screw holes on ..

Before Working Inside Your Computer - Page 48

Removing the Power-Button Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the base panel . 2 Follow the procedure from step 1 to step 5 in “Removing the solid-state drive ”. 3 Follow the procedure from step 1 to step 8 in “Removing the..

Procedure - Page 49

Procedure 1 Lift the connector latch and disconnect the power-button board cable from the power-button board. 1 connector latch 2 power-button board cable 49

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2 - Page 50

2 Remove the screw that secures the power-button board to the palm-rest assembly. 1 power-button board 2 screw 3 Lift the power-button board off the palm-rest assembly. 50

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Before Working Inside Your Computer - Page 51

Replacing the Power-Button Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Slide the power-button board cable into the power-button board connector and press down the latch to secure the cable. 2 Align the screw hole on the power-button board with the ..

Before Working Inside Your Computer - Page 52

Removing the Status-Light Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the base panel . 2 Follow the procedure from step 1 to step 5 in “Removing the solid-state drive ”. 3 Follow the procedure from step 1 to step 8 in “Removing the..

Procedure - Page 53

Procedure 1 Lift the connector latch and disconnect the status-light board cable from the status-light board. 1 status-light board 2 status-light board cable 53

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2 - Page 54

2 Remove the screw that secures the status-light board to the palm-rest assembly. 1 screw 2 status-light board 3 Lift the status-light board off the palm-rest assembly. 54

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Before Working Inside Your Computer - Page 55

Replacing the Status-Light Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Slide the status-light board cable into the status-light board connector and press down the latch to secure the cable. 2 Align the screw hole on the status-light board with the ..

Before Working Inside Your Computer - Page 56

Removing the Display Assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the base panel . 2 Follow the procedure from step 1 to step 5 in “Removing the solid-state drive ”. 3 Follow the procedure from step 1 to step 8 in “Removing the p..

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3 Slide and lift the hinge caps off the display hinges. 1 screws (2) 2 hinge caps (2) 4 Close the display and turn the computer over. 5 Peel off the adhesive tape from the wireless card. 6 Remove the screw that secures the wireless-card bracket to the wireless card. 57

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NOTE: - Page 58

7 Disconnect the antenna cables from the wireless card. 1 adhesive tape 2 screw 3 wireless-card bracket 4 antenna cables 8 Turn the computer over and open the display. 9 Peel off the adhesive tapes that secure the antenna cables to the system board. NOTE: Make note of the cable routing before removing any cable from its routing guide. 10 Remove the antenna cables from the routing guides on the display hinges. 11 Lift the connector latch and disconnect the display cable from the system board. 12 Remove the display cable from the routing guides on the display hinges. 58

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13 - Page 59

13 Disconnect the logo-board cable from the system board and remove it from the routing guides on the display hinges. 1 display cable 2 connector latch 3 adhesive tapes (2) 4 antenna cables (2) 5 connector 6 logo-board cable 59

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14 - Page 60

14 Remove the screws that secure the display assembly to the computer base. 1 display assembly 2 screws (4) 3 display hinges (2) 15 Lift the display assembly off the computer base. 60

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Before Working Inside Your Computer - Page 61

Replacing the Display Assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Align the screw holes on the display hinges with the screw holes on the computer base. 2 Replace the screws that secure the display hinges to the computer base. 3 Route the logo-b..

Post-requisites - Page 62

12 Turn the computer over and open the display. 13 Align the screw holes on the hinge caps with the screw holes on the display hinges. 14 Replace the screws that secure the hinge caps to the display hinges. Post-requisites 1 Follow the procedure from step 5 to step 9 in “Replacing the palm rest ”. 2 Follow the procedure from step 3 to step 7 in “Replacing the solid-state drive ” . 3 Replace the base panel . 62

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Before Working Inside Your Computer - Page 63

Removing the Power- Adapter Port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the base panel . 2 Follow the procedure from step 1 to step 5 in “Removing the solid-state drive ”. 3 Follow the procedure from step 1 to step 8 in “Removing th..

4 - Page 64

4 Disconnect the speaker cable from the system board. 1 power-adapter port bracket 2 screws (2) 3 speaker cable 64

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5 - Page 65

5 Remove the screws that secure the system board to the computer base. 1 system board 2 screws (3) 6 Slide and lift the system-board assembly. 7 Turn the system-board assembly over. 65

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8 - Page 66

8 Disconnect the power-adapter port cable and remove the power-adapter port from the system board. 1 power-adapter port cable 2 system-board connector 66

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Before Working Inside Your Computer - Page 67

Replacing the Power- Adapter Port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Connect the power-adapter port cable to the system board. 2 Turn the system board over. 3 Replace the screws that secure the system board to the computer base. 4 Connect the sp..

Before Working Inside Your Computer - Page 68

Removing the Heat-Sink Assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it. CAUTION: For maximum cooling of the processor, do not touc..

Procedure - Page 69

Procedure 1 Disconnect the fan cables from the connectors on the system board. 1 connectors (2) 2 fan cables(2) 2 Turn the system board over. 69

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3 - Page 70

3 Remove the screws that secure the heat-sink assembly to the system board. 1 heat-sink assembly 2 screws (7) 4 Lift the heat-sink assembly off the system board. 70

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Before Working Inside Your Computer - Page 71

Replacing the Heat-Sink Assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can cause damage to the system board and processor. Procedure 1 Align the screw holes on the heat-sink assembly with the screw holes on the sys..

Before Working Inside Your Computer - Page 72

Removing the Wireless Card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the base panel . 2 Follow the procedure from step 1 to step 5 in “Removing the solid-state drive ”. 3 Follow the procedure from step 1 to step 8 in “Removing the palm..

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1 wireless card 2 wireless-card slot 73

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Before Working Inside Your Computer - Page 74

Replacing the Wireless Card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Slide the wireless card into the wireless-card slot on the system board. Post-requisites 1 Follow the procedure from step 2 to step 7 in “Replacing the power-adapter port ”. 2 Repl..

Before Working Inside Your Computer - Page 75

Removing the Coin-Cell Battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS settings to default. It is recommended that you note the BIOS settings before removing the coin-cell battery. Prerequisites 1 Remove th..

2 - Page 76

2 Peel the coin-cell battery off the system board. 1 coin-cell battery cable 2 coin-cell battery 76

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Before Working Inside Your Computer - Page 77

Replacing the Coin-Cell Battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Adhere the coin-cell battery to the system board. 2 Connect the coin-cell battery cable to the connector on the system board. Post-requisites 1 Follow the procedure from step 2 t..

Before Working Inside Your Computer - Page 78

Removing the System Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board rem..

1 - Page 79

1 system board 79

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Before Working Inside Your Computer - Page 80

Replacing the System Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board re..

Before Working Inside Your Computer - Page 81

Removing the Battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the base panel . 2 Follow the procedure from step 1 to step 5 in “Removing the solid-state drive ”. 3 Follow the procedure from step 1 to step 8 in “Removing the palm rest ..

3 - Page 82

3 Lift the battery off the computer base. 1 speaker cable 2 battery 3 screws (2) 82

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Before Working Inside Your Computer - Page 83

Replacing the Battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Align the screw holes on the battery with the screw holes on the computer base. 2 Replace the screws that secure the battery to the computer base. 3 Route the speaker cable through the rou..

Before Working Inside Your Computer - Page 84

Removing the Speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the base panel . 2 Follow the procedure from step 1 to step 5 in “Removing the solid-state drive ”. 3 Follow the procedure from step 1 to step 8 in “Removing the palm rest..

2 - Page 85

2 Lift the speakers, along with its cable, off the computer base. 1 tabs 2 speaker cable 3 speakers (2) 4 alignment posts (4) 5 computer base 85

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Before Working Inside Your Computer - Page 86

Replacing the Speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Using the alignment posts on the computer base, place the speakers on the computer base. 2 Route the speaker cable through the routing guides on the computer base. Post-requisites 1 Repla..

Before Working Inside Your Computer - Page 87

Removing the Computer Base WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the base panel . 2 Follow the procedure from step 1 to step 5 in “Removing the solid-state drive ”. 3 Follow the procedure from step 1 to step 8 in “Removing the palm..

1 - Page 88

1 computer base 88

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Before Working Inside Your Computer - Page 89

Replacing the Computer Base WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Place the computer base on a flat surface. Post-requisites 1 Replace the speakers . 2 Replace the battery . 3 Follow the procedure from step 2 to step 7 in “Replacing the power-adapt..

Before Working Inside Your Computer - Page 90

Removing the Display Bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites NOTE: This chapter is applicable only if you have purchased a laptop with non-touchscreen display. 1 Remove the base panel . 2 Follow the procedure from step 1 to step 5 in “Remov..

2 - Page 91

2 Carefully lift the display bezel and turn it over. 1 display bezel 3 Lift the connector latches and disconnect the display-board cables from the logo board. 91

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4 - Page 92

4 Disconnect the logo-board cable from the logo board. 1 logo board 2 display-board cables (3) 3 logo-board cable 92

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1 - Page 93

1 display bezel 93

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Before Working Inside Your Computer - Page 94

Replacing the Display Bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure NOTE: This chapter is applicable only if you have purchased a laptop with non-touchscreen display. 1 Connect the logo-board cable to the logo board. 2 Slide the display-board cables to..

Before Working Inside Your Computer - Page 95

Removing the Display Panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites NOTE: This chapter is applicable only if you have purchased a laptop with non-touchscreen display. 1 Remove the base panel . 2 Follow the procedure from step 1 to step 5 in “Remov..

2 - Page 96

2 Gently lift the display panel and turn it over. 1 screws (4) 2 display panel 3 display back-cover 96

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3 - Page 97

3 Lift the connector latch and disconnect the display cable from the display panel. 1 display panel 2 connector latch 3 display cable 97

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Before Working Inside Your Computer - Page 98

Replacing the Display Panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure NOTE: This chapter is applicable only if you have purchased a laptop with non-touchscreen display. 1 Connect the display cable to the display panel and press down on the connector latc..

Before Working Inside Your Computer - Page 99

Removing the Camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites NOTE: This chapter is applicable only if you have purchased a laptop with non-touchscreen display. 1 Remove the base panel . 2 Follow the procedure from step 1 to step 5 in “Removing the..

2 - Page 100

2 Disconnect the camera cable from the camera module. 1 camera cable 2 connector 3 camera module 100

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3 Using a plastic scribe, pry the camera module off the display back-cover. 1 plastic scribe 2 camera module 101

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Before Working Inside Your Computer - Page 102

Replacing the Camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure NOTE: This chapter is applicable only if you have purchased a laptop with non-touchscreen display. 1 Using the alignment posts place the camera module on the display back- cover and snap it i..

Before Working Inside Your Computer - Page 103

Removing the Display Hinges WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites NOTE: This chapter is applicable only if you have purchased a laptop with non-touchscreen display. 1 Remove the base panel . 2 Follow the procedure from step 1 to step 5 in “Remo..

2 - Page 104

2 Lift the display hinges off the display back-cover. 1 screws (8) 2 display hinges (2) 104

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Before Working Inside Your Computer - Page 105

Replacing the Display Hinges WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure NOTE: This chapter is applicable only if you have purchased a laptop with non-touchscreen display. 1 Align the screw holes on the display hinges with the screw holes on the display ba..

Before Working Inside Your Computer - Page 106

Removing the Display Back- Cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites NOTE: This chapter is applicable only if you have purchased a laptop with non-touchscreen display. 1 Remove the base panel . 2 Follow the procedure from step 1 to step 5 in ..

Procedure - Page 107

Procedure 1 Peel the display-board cable to access the camera cable. 1 display-board cable 107

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2 Note the display cable routing and peel the camera cable off the display back-cover. 1 camera cable 2 display back-cover 108

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1 display back-cover 109

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Before Working Inside Your Computer - Page 110

Replacing the Display Back- Cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure NOTE: This chapter is applicable only if you have purchased a laptop with non-touchscreen display. 1 Place the display back-cover on a flat surface. 2 Adhere the display-board ca..

System Setup Options - Page 111

System Setup Overview CAUTION: Unless you are an expert computer user, do not change the settings in the system setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change system setup, it is recommended that you write down the system setup screen information for future reference. Use system setup to: • Get information about the hardware installed in your computer, such as the amount of RAM, the size of the hard drive, and so on. • Change the system configuration information. • Set or change a user-selectable option, such as the user password, type ..

Main - Page 112

Main System Time Displays the current time in hh:mm:ss format. System Date Displays the current date in mm/dd/ yyyy format. BIOS Version Displays the BIOS version. Product Name Displays the model number of your computer. Service Tag Displays the service tag of your computer. Asset Tag Displays the asset tag of your computer. CPU Type Displays the processor type. CPU Speed Displays the processor speed. CPU ID Displays the processor identification code. CPU L1 Cache Displays the processor L1 cache size. CPU L2 Cache Displays the processor L2 cache size. CPU L3 Cache Displays the processor L3 ..

Advanced - Page 113

Advanced Intel(R) SpeedStep Technology Allows you to enable or disable Intel (R) Speedstep Technology. NOTE: If enabled, the processor clock speed and core voltage are adjusted dynamically based on the processor load. Default: Enabled Virtualization Allows you to enable or disable the Intel Virtualization technology. Default: Enabled Integrated NIC Allows you to enable or disable the on-board LAN controller. Default: Enabled USB Emulation Allows you to enable or disable the USB emulation feature. This feature defines how the BIOS, in the absence of a USB-aware operating system, handles USB ..

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Advanced SATA Operation Allows you to configure the operating mode of the integrated SATA hard drive controller. Default: AHCI Adapter Warnings Allows you to choose if the computer should display warning messages when you use AC adapters that are not supported by your computer. Default: Enabled Function Key Behavior Allows you to set function key or multimedia key as the default function key behavior. Default: Function key Express Charge Allows you to charge your computer battery using Standard Charge or Express Charge mode. Default: Express Charge Battery Health Displays the battery health..

Boot Sequence - Page 115

Security HDD password Status Displays if the HDD password is clear or set. Default: Not set Service Tag Displays the service tag of the computer when the service tag is present. Displays a field to input the service tag manually when the service tag is absent. Admin Password Allows you to set the administrator password. The administrator password controls access to the system setup utility. System Password Allows you to set the system password. The system password controls access to the computer at boot. HDD password Allows you to set, change or delete the hard-disk drive password. Password..

F12 Boot Options - Page 116

it attempts to boot from the next bootable device. You can use this feature to change the: • Current Boot Sequence — change the boot sequence for the current boot, for example, to boot from the optical drive to run Dell Diagnostics from the Drivers and Utilities disc or to reinstall your operating system using an external media. The previous boot sequence is restored at the next boot. • Future Boot Sequence — change the boot sequence for all future boots, for example, to boot from the primary hard drive. Boot Options Floppy — The computer attempts to boot from the floppy disk driv..

Changing Boot Sequence for Future Boots - Page 117

4 On the Boot Options , select the device you want to boot from and press Enter. For example, if you are booting to a USB hard drive, highlight USB Hard Disk and press Enter. Changing Boot Sequence for Future Boots 1 Enter system setup. See " Entering System Setup ". 2 Use the arrow keys to highlight the Boot menu option and press Enter to access the menu. NOTE: Note your current boot sequence in case you want to restore it. 3 Navigate to Set Boot Priority to configure the boot priority. 4 Double-click or use the arrow keys to highlight the boot priority and press Enter to display the diffe..

Flashing the BIOS - Page 118

Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: 1 Turn on the computer. 2 Go to dell.com/support . 3 If you have your computer's Service Tag, type your computer's Service Tag and click Submit . If you do not have your computer's Service Tag, click Detect My Product to allow automatic detection of the Service Tag. NOTE: If the Service Tag cannot be detected automatically, select your product under the product categories. 4 Click Get Drivers and Downloads . 5 Click View All Drivers . 6 In the Operat..

Getting Help and Contacting - Page 119

Getting Help and Contacting Alienware Self-Help Resources You can get information and help on Alienware products and services using these online self-help resources: Self-Help Information Self-Help Options Accessing Windows Help Windows 8.1 — Open the Search charm, type Help and Support in the search box and press Enter . Windows 7 — Click Start → Help and Support . Information about Alienware products and services See alienware.com . Troubleshooting information, user manuals, setup instructions, product specifications, technical help blogs, drivers, software updates, and so on See al..

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